Decent facilities but they're always trying to pressure you into buying a membership. "May I ask…read morewhy you don't want a membership? I'm just trying to make it worth your while." Shut up, Connor, and give me my basic car wash. As if you care about my personal finances. You're just trying to reach your memberships quota.

30$ car wash and car is still filthy. Do not waste ur money might as well got to gas station and…read moreget discount on gas with wash place sucks.

In the "green room" there was a far far right militia magazine. The crew didn't put a sticker on my…read morewindshield. Overall the tone was that they were doing me a big favor. I will go somewhere else or change my own before I step foot into that kitty litter box.

*edit* Guest Services contacted me based on my review. They identified several issues that…read moreoccurred. The manager was using an old Groupon code, which didn't credit the correct amount. Additionally, I was upcharged for an optional "full synthetic" filter for an extra $10, which was never mentioned to me. As a result, they offered to send me a $30 refund, as I had been in from out of town and could not return to the store. It was mailed promptly. I went to this location for an oil change and tire rotation. I had purchased the service from Groupon which clearly states "Full Synthetic Oil Change with Tire Rotation or Aquapel Glass Treatment". When I pulled up, there were no other customers in the bays, and I was directed to pull in. I shothis wed the employee I had a voucher from Groupon, he told me the price $153, and said the voucher would be applied at checkout. After watching 2 or 3 cars that arrived after me, get their oil changed and pull out, they finally got the tires rotated and the vehicle on the lift to change the oil. After another long wait, I was told that I was ready to go. The employee was unable to check me out due to the Groupon voucher seemingly not working. He said he would have to call someone, and after a few minutes informed me that his manager was on his way back to the location and would handle it. (The manager was out picking up a filter they didn't have for another customer who was stuck in this particular hell with me). At this point I had been there for an hour. Once the manager arrived, he attempted to check me out, couldn't had to place a call to someone else to figure out the system. He finally got it all put in appropriately, and much to my surprise said I owed $48 and change. At my surprise, he said that there is always a small amount left over with Groupon. I said that $50 wasn't a small amount, he shrugged and pointed to the paper he had used to guide him that stated all Groupons only covered oil, and nothing else. I pointed out the voucher clearly stated the tire rotation was included, he shrugged and said all the Goupon people say that. I told him that I had been here for well over an hour at this point, he shrugged again and said we have a lot going on. Obviously, someone is wrong with how the Groupon is presented (eitther Jiffy Lube or Groupon). Based on the slow service, and seeming indifference of the "manager", I'd guess it is their "policy" that is incorrect. At the very least, since this seems to be a known issue, they should inform the customer before the service not after. I would at least have had a choice on whether to continue. The Groupon cost $79, and the redit this location gives is $73, sure doesn't seem like a good deal. Either way, based on the extremely poor service, I would recommend staying far away from this location and their shady business practices.

I've visited this location for many years, even before it was Take 5. Generally it's convenient…read moreand usually timely. Sometimes I think they are understaffed. On this occasion the tech attempted to upsell me on the oil change package from the basic synthetic blend to the next level. I told him no and he continued to pitch the upgrade. Then a second tech came over to begin the work and he also attempted to upsell me. Once again I declined and he also said he would have to note that I refused as my truck wasn't recommended to use the lower grade of oil. It's the same grade I've been using for years. I don't appreciate this high pressure sales tactic. Later I discovered they get a bonus for this upsell. Now it all makes sense. I'll go back again but if they attempt to upsell me I'll leave before they ever start. There's other options I can take my money to.

If you got 2-3 hours to kill go here. Went here a grand total of 2 times and each time it has taken…read more2-3 hours to get serviced they got 3-4 people working on one car usually another person just wandering around tryna look busy. Insanely over priced I go to the one in Michigan city and I'm out of there in 10 minutes n they don't try to up charge me on extra BS if your gonna go to take 5 go to the one in Michigan city they get you right and somehow the oil change price is about 20-30$ cheaper. The workers at the valpo one are cool and all but if it takes 3 people to do one oil change I think it's time to put in an application in at the grocery store next door.

First time at a service station in this area as I just moved to Valparaiso. I had called ahead and…read moremade an appointment about 2 weeks in advance and it was no problem getting in. Went here based on recommendations from Yelp and Emissions testing repair recommendation. Kayla helped me check in as I walked in and was very kind and friendly. Steve called me and gave me the estimate of the car repairs. I didn't want to spend much money on the repairs because it's an older car and I asked what was necessary. Steve checked and called me back with options. I was also able to add a oil change onto list of repairs as well and they gladly did an oil change for the car as well. Upon pickup, Kayla greeted me again and I paid and was on my way. Engine light is off and we will go back to emissions after the car is driven for a few days.

They were great every time I need a headlight replaced they help me out!!!!!…read moreI still have not had tires replaced just headlights fixed.

Stopped contacting us back about the status of the car we brought to get fixed…read more We ended up replacing the car since they couldn't figure out how to fix what was wrong I don't recommend going there ever

If I could give NEGATIVE stars, I would! Do NOT take your vehicle here, or let your friends/family…read moretake their vehicles here either. Sit down and grab some popcorn because we're about to spill some tea. Today is 8/23/2023. A family member of mine was having many troubles with their car, and was recommended by a friend to take it to C&C Auto Repair (said friend personally knew the owner of this shop). For the record: we'd had this car looked at and minor issues fixed by multiple mechanical friends. My family member had their car towed to this auto shop on 7/3/2023. The car sat in their lot for 2 weeks - without a call/email update from the shop to car owner - before the owner of the car called the shop to check in on their vehicle. The service writer at the shop briefly explained that the mechanics "have seen and diagnosed the car". Rightfully so, the owner of the vehicle was confused as to why no one had contacted them for an update to let them know the next steps. The service writer said they were going to order a part, and call with an update once it was received and the work was going to be started. Another week passes by - no call from the shop. The owner of the vehicle called and asked for an update. Apparently, they had "just gotten in the part and were waiting on a 'big job' to finish up before they were to start on their vehicle which was 'immediately next". Another week goes by, no update from the shop. Once again, the owner of the vehicle called and asked if they'd started on the repair yet. The service writer continued to give my family member the run-around, saying "we hope to get to it by the weekend". The weekend would pass, the owner would call again for an update the following Monday or Tuesday, to which the service writer would say "we hope to get it to this week" etc etc. This continued for an additional 3 weeks, each time the service writer promising the owner a call for an update, to which the owner was never contacted. The owner of the vehicle called for updates each time they ever spoke with the auto shop. Not once did my family member get a straight answer to anything, or get the chance to speak with the owner of the shop. A quick note to add: my family member relies on their car for their job. During this time, they've had to borrow multiple family members cars just to get to and from work. The customer service and decency C&C provided was next level UNPROFESSIONAL, and in my opinion, should be reprimanded for. My next step is to call the better business bureau to file a complaint. (1/2 of review because word count was too long. Please find part 2/2 in the photo attached.)

have been trying to buy a battery and have it installed for a month. have been there 4 times now…read moreand it is never less than 3 1/2 hours!! there are 8 bays for cars - 4 of which are always closed. of the 4 left, 2 are for oil changes and 2 are for tires and batteries. however, 1 of the battery & tire bays is always filled with tires!! last week when i went in and they said 3 1/2 hours - i said it was empty & they said they had just pulled a car out. shopped for 25 minutes and walked back & itwas still empty with 2 guys just standing around...what a way to rin a business

4 hours to fix a leak in the rear drivers side tire. Still waiting because they checked the rear…read morepassenger tire. Still here because this service department does anything and everything but, service vehicles. Nobody plans to spend 4 hours at any service department. The upside is all the new friends I made in the waiting area. Plenty of time to get to know each other and exchange contact information. Also plenty of time to watch, one train wreck after another, occur. One man came in because he needed them to put the right tires on his vehicle after they had put on tires that were 2 sizes to small. Then they accused him of swapping out the 255's for brand new 235's to get them to give him new 255's. Yeah that sounds reasonable. That is their idea of customer service. This place is scary. The chances of me returning or recommending this service center is, less than zero. Wow Walmart....just wow! To all my fellow Walmart service department customers, it was lovely meeting all of you. Your Christmas cards are in the mail.

If you are a woman, especially a young woman or the guardians of a young woman, do NOT take your…read morecar services here. Last month at the beginning of April, I was sexually harassed by an employee at this establishment. I will attach photos here of messages he sent me via my personal phone number by copying it from my profile that was made by the store. Without my consent or pre-approved knowledge this employee paid for a service that I was entrusting the storefronts mechanics to do. This is an older gentleman that had previously been speaking with me about his wife and elderly father in a friendly, NOT inappropriate, manner. Given the light hearted conversation, I consider his act to be one of generosity and age superior kindness. However, once I left the shop is when he began messaging me. As you can see from the messages, I offered to pay him back for this unexpected and unauthorized act he did of his own free will. He proceeded to request sexual favors in return for his decision to pay for my car service. I was dumbfounded and did not respond for a period of time, in which he repeatedly messaged me until I did respond. In response I reflected on how inappropriate the request was. I unfortunately had to encounter him again the next morning, as the shop's team was servicing my vehicle once more. He "apologized" over text and said he too would be professional. All in all this was a terrible, uncomfortable and outright disgusting experience that I had from this shop. It triggered experiences of sexual harassment and assault that have happened to me in the past year, recent and traumatic enough to induce a panic attack response the more I had to reckon with seeing this man again the next day. I would not recommend their services to anyone, but I ESPECIALLY would not recommend these services to any woman, young women especially, due to their own vulnerability. I was leaving the state and moving across the country, I was alone with no family near my home, and this employee tried to take advantage of that in a humiliating and degrading way. To all that read this, please stay safe.

Wow, these folks are awesome. We've been using them for quite a while. That said we went to have…read moreour tire fixed and they did it in record time plus changed the oil and then just included the tire fixing in the charge of the oil change. I love these folks!

been utilizing the Merrillville location for over 15 years .. been great …read more. However .. we utilized the Valparaiso location today as we were in the area .. attendant kept pushing synthetic oil .. we are trading vehicle in and just wanted a normal 5 w 30 oil change .. we change oil every 3000 miles .. vehicle is done and we go to pay bill .. its over $100 with a $15 coupon. I never ok'd synthetic oil .. and discussed with counter person .. Nothing he can do and was not helpful .. this is why so many businesses suffer .. from employees like this I have been in business for myself for over 35 years .. we live by referrals and reviews .. look up our last name and see how many oil changes we had done in Merrillville location .. will see what corporate does with this situation and review Larry Jaskowiak (219) 712-5020

I sat there for 15 minutes, and no one came out to greet me, even to say hello. so I left. I will…read moregive them another chance as the location is very convenient.

Chester the owner is very nice. Every time I have called his shop for help he got me in and out…read morequickly and the price always reasonable. He even came all the way to my house once to see why my truck would not start. Very easy to talk to. When you take your vehicle in to his shop you will speak directly with him regarding the repair work not some service rep! Bob V.

came from out of town and he got me in and out really quick! very great quality of work and prices!…read morevery trustworthy, would go back!!

Friendly, knowledgeable staff. Customer oriented!…read moreGood place to do business! They know what they're doing and prices are reasonable!

great service on two recent visits. The entire crew was friendly and professional. real good value…read more Didn't nickel and dime at all, the exact opposite. Gave me good options to save me money.