on time, thorough service. very careful to cover shoes to protect floors. explained everything and answered my question. very nice techician. walked around and checked everything. worth the cost! read more

Gilman H&C's team installed a 3 ton unit for my second & third floor and air scrubber in both 2-each air handlers for all floors. Excellent work with a crew of professional technicians that all worked great together. There were 4 techs total. I got a kick out of their good spirits after a long holiday weekend. I highly recommend this business! read more

very professional and polite. seemed to be very knowledgeable. They have maintained this excellence over a period of four years encompassing a dozen service calls. read more

The technician was very knowledgeable and very as able to work without much oversight. I was not at home when he got there so I was dependent upon his assessment without my presence. He could have easily told me anything to drive up the price but he was open a honest about his findings. I appreciate that. read more

We always trust Gilman for our plumbing needs. (Love to- Chis, Joshua & Jacob). This visit today - I would also applaud the scheduling staff. We needed a sewer inspection - to sell our house and we were fit in the schedule perfectly. Joshua and Jacob not only scoped the sewer - they also saw some problems that needed attention. Give these guys their super plumber capes! Thank you to the whole Gilman team. read more

I had a very disappointing experience with Gilman. I originally hired them to install sewer line for bathroom and sinks, and perform a sewer camera inspection of my underground plumbing because the building's plumbing system had not been used for over 30 years. I paid $275 for the video inspection, but I was never provided with a video recording or any documentation showing what was inspected, despite requesting evidence of the work. After my building renovation was completed, the bathroom immediately developed drainage problems and sewage backflow. Gilman came back and cleared the blockage using sewer snake machine, but I questioned why this happened so soon after the earlier camera inspection. I emailed the company to explain my concerns and ask them to review the situation. Instead of responding to my questions, they simply resent the invoice without addressing any of the issues I raised. When the sewer clogged again, I purchased my own sewer inspection camera and inspected the line myself. I found large rocks obstructing the sewer line, which I have documented on video. Based on what I observed, I have serious concerns about the quality and thoroughness of the original camera inspection, because these obstructions appear to have been present despite the inspection I paid for. The most frustrating part has been the lack of communication. Rather than explaining their findings or addressing my concerns, the company repeatedly requested payment ($337.14) while ignoring my emails. I expected transparency, documentation of the inspection, and a willingness to discuss the problem. Unfortunately, I received none of those. I cannot recommend this company based on my experience. read more

Joshua Lange has done an outstanding job resolving my plumbing issues . He is very detailed oriented. He was able to effectively resolve my plumbing issue that no other person was able to resolve. read more

I never had a conversation or authorized the work to be done by Kyle. I received a call from him after he did the work and then was told the price even though my wife was home. It was a 15 minute repair and was charged $295 with no refrigerant involved. The fee was $90 to get there so $205 for a capacitor replacement feels high to me. The invoice does not give any price breakdown. read more

Would never use Gilman again. I was a repeat customer who had spent over $4.200 for a new water line service & even referred a neighbor who spent the same. They claim you have a $200 referral credit for friends & neighbors. I had a kitchen drain problem & had a new bathroom faucet to install. They then proceed to deny me the credit claiming my credit would only be $20! After their salesman promised me & the day of talked with 3 different people in the office. The plumber wanted to argue, never gave a written estimate of the work. Reluctantly gave the $200 discount. Charged me $497, even when I supplied the new Delta hardware & they only fixed the kitchen drain & 2 flex water lines in the bathroom. Highway robbery & deceptive. Stay clear of them! read more

Camden came out with Aaron to replace our Rinnai tankless water heating system. Camden made sure I understood what they were going to be doing. Some of the work required entering the house and Aaron took the time to show me and be sure I understood what was being done. They were both very respectful of our home and took care to make sure everything was cleaned up. Another great job by the Gilman Team. read more

Excellent service as always. Any time I have needed them they always showed up. Everyone there has excellent customer service skills and the guys in the service field are superior. Highly recommend. read more

My toilets were leaking and I thought I would need new ones. Noah came on time and did the toilets had not been installed properly, fixed the issues and now everything works as it should. Noah was very professional, very knowledgeable and cleaned up before he left the site. He was prepared and knowledgeable, just as all the technicians I have entry Gilman. Highly recommended. read more

Everything goes well when Gilman shows up!! Devon was awesome, knew what equipment we had and got everything going smoothly!! The BEST!!! read more

We had a short in our a/c system. Gilman sent a crew the same day. They diagnosed the issue which required more extensive work. They sent a crew the next morning to take care of the issue. Can't say enough good things about the knowledge, friendliness professionalism of both crews. We've been Gilman customers for years and have always been completely satisfied. read more

Very good and timely work. They addressed my concerns before the job and did professional level work.

When my home AC stopped cooling on a scorching hot day at the start of the July 4th holiday, I wasn't very optimistic about it getting fixed anytime soon. I started making calls. Unlike the other companies I called who required me to leave a message and hope for a callback, Gilman had staff actually answering the phone. And furthermore, they were able to send a technician well before anyone else could. And to top it all off, technician Cody quickly diagnosed the problem, had the required part in his truck and had the AC up and running in no time. And... the price of the repair was extremely reasonable considering it was an emergency call on a holiday weekend in the middle of a record-breaking heat wave. Great job Cody and Gilman! read more

As always, Gilman and the plumbing tech (Pete) did an excellent, professional job. Gilman always responds quickly.

Dale Barka did Heat Pump maintenance service in a personable and professional manner checking carefully both in the attic and the outside unit. I appreciate the reassurance of testing the water drainage safety feature, and spraying off with hose the outside unit vents and platform. Kept me informed. Nice work! read more

Prompt, courteous, friendly, accurate reasonable $$$. What more could you ask for?

Excellent service! On time, efficient, informative and very personable. Definitely recommend them.

Gilmans did a fantastic job for up. they were on time very professional and gave us a very fair price.

Had a disastrous experience with this company. They were hired to install a new HVAC in our business suite. They sent 3 young guys out to install it that looked like they were still in high school. The inexperienced crew neglected to properly seal the roof where the AC lines extrude which caused the ceiling to collapase and the entire suite to flood when it rained. Now the suite is unoccupiable and a restoration company has had to come in and take up all the carpet and remove the sheetrock leaving us without an office for weeks. Besides being inexperienced, their staff used a lot of crude language during the install making our office personnel uncomfortable. To add insult to injury, the new unit has now broken and they are treating it as a normal service call and they are understaffed...no sense of urgency. As a Class A contractor, I don't see how these guys stay in business. If you are a busienss, I would heavily advise you use another company that has more experienced techs and actually cares about their reputation. read more

My First time using Gilman Heating, Cooling and Plumbing. I was very pleased. Joshua did amazing job.

Courtesy and professionalism. Warm water only, not cold but definitely not as hot as it should be. I thought it was going to be a new hot water heater but Josh was able to troubleshoot the issue to a faulty cartridge in a shower handle. They were here in less than 2 hours of calling, and done in under an hour. Will definitely be a repeat customer. read more

Excellent service. Prompt, professional. They stand by their plumbing and HVAC jobs. Steve M. read more

Always excellent service! Everyone is very professional, knowledgeable, and respectful during every visit no matter how big or small. I recommend Gilman to everyone! read more

Excellent service, professional customer service! Jeremy is the best! This guy went above and beyond to make sure that we were taken care of. Thanks Gilman! read more

Troy came on time, was courteous and well-trained, completed inspections in a timely way, and gave me recommendations for some maintenance work. Great job. read more

Dale Barka arrived on time and performed a great job. He found a problem and took care of it promptly and professionally.

Boiler stopped working at 5 PM but they had an after hours plumber who came within 45 minutes. Thomas diagnosed and fixed the problem quickly. Thomas was very pleasant and responsive. Thank you, Thomas and Gilman. read more

Jacob was superb - knowledgeable, efficient and comprehensive. However, I was told that the "dispatch fee" would be $76 (it turned out to be $90) and that would be the total cost of the visit, due to our annual service contract. Instead, we were charged an additional $101+, in spite of the fact that no actual service was performed - all just as it was when he left. He checked several aspects of our heat, but made no changes. Can't say we're delighted with the overall cost of the visit. read more

This was our 2nd experience with Gilman--the first was great so we called Gilman to service a heat pump that wasn't working--when we turned the a/c on, the temp would go up rather than down. Since we were paying for a service call, we also wanted a filter changed on 1 unit, and the freon checked in another. The technician was here quite some time & then came with a long list of additional things needing to be done & wrote up several quotes. We didn't ask for "tune-ups" on the units, just the 3 specific items to be done. When he left, he asked if we wanted the units on--we said "no". Later in the day, we needed the a/c, but when we turned it on, the same thing happened-- temp went up instead of down. We had to call back the office--they sent the tech back that afternoon. When he arrived, he said "what's going on?" As we explained that the unit still wasn't working, he was very defensive & said "it was working when I left here" "I tested it". He implied that we had done something to the unit. We told him we thought the thermostat was bad--he checked & said that was the problem. He replaced it & tested it. When he left, his comment was "I don't like call-backs". If he had done the job correctly the first time, we would not have needed a call-back. He was more interested in "selling" more services to us. This experience was very aggravating--we will NOT have Gilman back. We shouldn't have to put up with smart aleck technicians. read more

Always excellent service for both plumbing and heating/AC with fair pricing. We have been happy customers for last five years.

Woke up to a water leak Thanksgiving morning. We called Gilman, and Mike the on call plumber arrived to our home, he quickly found the leak and had it repaired. Mike was very friendly and knowledgeable, because of Mike we were able to have our Thanksgiving dinner on time. Thank You Gilman!! read more

I live in Heathsville, Va. on the Northern Neck where it is extremely hard to find a plumber and even harder to find one that wants to work. So I called Gilman. The plumber was here the very same day, diagnosed the problem and fixed it. Now Gilman is not only where I turn to for plumbing issues but also HVAC equipment and service. Mason B. read more

A very nice man came out and quickly diagnosed a significant problem with my well tank. In doing so, he found a small leak in a pipe in the same utility room. I was with him for literally 3 minutes and he told me the leak would be simple to fix. I just received a bill for $429!! They are a very nice company with ridiculously high prices. I will never use them again. Peggy Snead read more

TLDR: They tried to charge me $4800 for a job another plumber did for $200. As a new homeowner, I'm not familiar with plumbing. I was so shocked to hear that my 3-year old home that had an inspection one month prior needed a whopping $4800 of plumbing work to address a leak and some pipes that weren't angled right in the crawl space. The two technicians, Pete and Steven, even told me they "had never seen anything like it in 27 years of residential." This is AFTER charging me $580 just to come out. On a whim, I called a second plumber. He assessed the same problem and did the work right on the spot for ~$200. I'm extremely disappointed that businesses like Gilman take advantage of a younger woman homeowner. I'm not one for drama, but this egregious overcharge seemed too blatant not to comment on. If you're anyone, be wary. If you're a woman, expect to get absurdly price gouged. It's really cruel of them and disappointing. read more

Gilman installed both of our units and continues to provide excellent service each year during their maintenance visits. Excellent communication, very thorough, professional and knowledgeable. The maintenance folks that come out are always friendly, usually the same each time and they actually remember details about their previous visits and services provided. Definite recommend for sales and service needs. read more

Absolute RIP OFF !!!! They'll take advantage of your situation and will rip off as much as they can, not even fixing the problem... We had AC issue, Gilman technician came out and told us that it's an old unit and not worth fixing, but he can do a temporary fix, so he added a freon to it, charged us 1600$ Ac stopped working in two weeks or so, and after I called them and said it stopped working, they said, well, there was a leak so all the Freon probably leaked out Long story short the technician added Freon to the unit even though he knew it would leak out , but he never told us anything about the leak or tried to fix the leak first, which is kinda given, you fix something before you put liquid in it !!!! They offered they would put new unit and take out 1600$ out of it, but then they gave us quote so high, other company did the same job , for couple thousand less.... So yeah, watch out before you consider calling them!!! UPDATE ! Vice president of the company just called me several hours after this review calling me "Winy FUCKING BITCH" for putting this review !!!! Threatening to send me For collection, although I have no idea what is he talking about we paid the bill right away lol .... If they are so great and right and I'm wrong , why are they cursing not me??? didn't provide his name (told me to figure out myself) very professional VERY !!!! read more

I would make sure your bill is explained to you personally and in detail and be sure to shop around first for best value.