They replaced my hvac with brand new trane system and did a wonderful job. After two weeks we…read moreexperienced a malfunction in our brand new system which was ultimately a manufacturing defect. They kept us up to date every day until it was solved and ultimately my family has had a warm and cozy winter. I have gotten used to bad service from a lot of sectors but these guys really cared and tried their hardest. They got results and we are really thankful to have chosen them. They "owned" the problem and never let it go to make sure we were taken care of. You wont go wrong with this team.

My AC went out during a heat wave (of course!). Brandon responded quickly when I reached out to…read moreobtain what would be a 2nd opinion about my system and what needed to be done. He came over that very day and was able to diagnose the problem and offer me several potential solutions. After trying the more conservative approach, which was unsuccessful, I decided to replace my ancient HVAC system. Brandon worked up several estimates, depending upon the system I chose, and was very patient with me in answering my questions and walking me through the details of each system. His crew arrived promptly every morning and worked hard throughout each of the 2 day installation to get my system installed before the heat dome arrived. Brandon did a final inspection at the end of the installation and made himself personally available to answer any questions I might have. I was very pleased with the work and the customer service and highly recommend TopTech Heating and Air!

We were told our ac unit was beyond repair by other companies and that we would need to price new…read moreunits. The technician from Comfort First was able to not only diagnose our problem, but also perform a repair that has kept the ac unit functioning. He saved us thousands of dollars!

Jonathan at Comfort First Mechanical was great to work with! I wanted to move my HVAC unit and he…read moreoffered a creative, efficient and cost effective solution to my problem! Their service was prompt, he called me that night to update me about the job, and checked in on the unit the next day just to make sure everything worked. They took my opinion, budget and logistical needs into consideration when laying out the project. Customer service is on point! I'll use Comfort First for all of my future HVAC needs.

After extensive consideration and a year of patience, I'm penning this cautionary tale about my…read moreexperience with Q&A Heating and Cooling. My hope is to provide a clear window into what started with promise but ended in disappointment. Initial Expectations: I hired Q&A over a year ago to install a new HVAC system in my historic 120-year-old home. I was misled by their glowing reviews, anticipating a job well done. The contract was clear and included the installation of 2 SEER 16 units, 2 iwave units, removal of an ancient furnace, and installation of a pull down attic ladder. The Reality of the Installation: The onset of issues was swift. The carelessness during installation led to several shattered plaster walls and ceilings, a testament to their inexperience with historic homes, which they failed to communicate. They failed to box in the exposed ductwork, leaving a metal intake duct literally taped to the wooden floor and plaster wall (you can see this in the photos). When installing the attic door, they cut a power line to half of the upstairs, which they said that they would repair and never did. I have been without power in two of my bedrooms for literally a year. Calls to the owner, who oversaw the project, have been met with denial and unfulfilled promises of callbacks for scheduling repairs. Contractual Deviations: Contrary to the terms of the contract, the old furnace was never removed, the iwave units were never installed, and one of the outdoor units isn't the SEER 16 model promised (You can see this in the photos). This breach of contract is not just a matter of technicality but one of trust, as they cannot reasonably claim that it was a mistake or oversight. Attempts at Resolution: My attempts to collaborate on resolution have been ignored. Over a year of attempting dialogue has led me to this point of public discourse, hoping for a resolution that now seems unlikely. Lack of Follow-Through: The installation of an attic door was mishandled, resulting in a damaged product and a ladder that doesn't fully extend. The absence of post-installation inspections or guidance left me without critical knowledge about the systems installed in my own home. They informed me that they would be doing maintenance after installation and have never followed through with any appointment that has been set (and several have been set up). I have offered to pay for the maintenance and yet no one follows through. The filters are held within the blowers and are not within the air intake vents so they are not straight forward to replace or maintain. Again, Q&A offered no education on this and, instead, promised to come out regularly to do the maintenance. Divergence from Positive Experiences: It's perplexing to reconcile my ordeal with the sea of five-star reviews. I'm left questioning whether my experience is an anomaly or if others simply haven't voiced their discontent. Acknowledgement of Positives: In the spirit of fairness, it's worth noting that Q&A did initially communicate effectively, work with apparent efficiency, and they did install the systems--albeit not quite as promised. The Photographs' Tale: I invite you to view the attached photos. They are a silent yet vivid narrative of the quality and outcome of the work done. Final Words and a Call to Action: My advice to potential customers is to consider the breadth of experiences, not just the positive ones. The issues I've faced may well be yours if due diligence is bypassed. A substantial investment of over $26,000 warrants a level of service and professionalism that I unfortunately did not receive. If you're in the market for HVAC services, especially for historic homes, I implore you to scrutinize, ask the hard questions, and ensure your chosen company has the requisite experience and integrity. Conclusion: My intent isn't to disparage but to inform. It is a heartfelt account from a customer who believed he was in capable hands. I wish for my experience to be an outlier, but it's a risk I urge you not to overlook.

"My heat went out and I knew just who to call, Q & A Heating and Cooling. Mr Ronald Oliver arrived…read moreon time, he was very professional, and explained everything clearly. The issue was resolved efficiently, and my unit was back running. Overall, I am very satisfied with the service and would highly recommend Q & A Heating and Cooling to anyone in need of HVAC services."

Our AC went out last week (of course when it was super hot) & this company was recommended by our…read moreneighbor. Gave them a call & someone came that afternoon & got us all fixed up! Very pleased with this company overall, they have our business!

Absolute garbage..needed a thermastat rep..came int with a basic non-programable. that cost 385.oo…read moreto install plus service..np..doesnt work..rep says in need new fan and drive shaft..prolly 2kplus to install..i turn on 2 hrs later and it works!!!..but i realize the fan never cuts off..was supposed to call me about fan replace ment but never hear from.....

They try harder & are honest. They resolved a problem I was unaware of & they were very reasonable…read morein cost. Compared to the company I had been foolish enough to keep for years, Stoneman was a cool refreshing improvement!

This company was assigned by Cinch home warranty for a claim on my air conditioner. My technician…read moreKeith was timely, professional and helpful. Got the job done right the first time. I would recommend this company ten times out of ten.

People very nice, however they were the second company sent by my home warranty. I had mentioned an…read moreissue with the breaker, so they only really checked the ampage on the unit, nothing else. Breaker is fixed now, but unit still not working. Would have been nice if they have checked the rest of the unit just in case.

Leigh McDaniel has the highest integrity and is an excellent heating and air conditioning…read moretechnician. He also does not overcharge and is very reliable.

I think these are my new hvac company. Honest, they don't leave you hanging, and when I told them…read morewhat was going on, the owner mentioned it could well be something small. That helped ease my worry. It was something minor (fuse), and they even called back to give a better estimate of when the Technician would be by, as they had a lot of customers today...we had freezing temperatures. So happy I saw the other reviewers comments on McDaniel Mechanical!!!

Outrageous Overcharging! Stay away from F. HRR! They will…read morevastly overcharge you for basic repairs and give you false information just to make a bigger sale. They charged me a staggering $800 just for a basic capacitor and the labor to install it. They claimed a universal fan motor would not fit my HVAC unit. They lied to me and said that my unit would only fit the expensive manufacturer model for $2,400. I called a second company for a backup opinion. They easily installed a universal fan motor with zero issues. The total cost for parts and labor was a fraction of what F. HRR quoted me.This company is dishonest and overpriced. Save your hard-earned money and call a different HVAC service instead.

Got great service when they were locally owned, but since they are now part of FH Furr, they're…read moreterrible. I'm one of the lucky former customers who called to schedule a maintenance appointment for a water tank flush, left a message, and never heard from them. Perhaps it was because I mentioned the $49 promotion that they offer on their website, that they didn't bother returning the call. Two weeks later on a Saturday, I contacted The Plumbing Officials who responded within 10 minutes and offered to do the job that day but I scheduled the job for Monday. That's how service is supposed to work. It's appears that the new company is only looking for volume and their work isn't what it used to be. To get a better idea, check out the reviews for FH Furr on yelp, It ain't pretty. Fun fact: FH Furr doesn't allow you to opt out of receiving ALL emails from them. Sure, you can stop the marketing emails, but they force you to select from a list of the ones you want. There's no "Leave Me Alone" option, so if you are a previous customer, you will continue to be contacted.