Pretty sure this place is closed. In the middle of the day, the front door is gated with a sign that says go to other door but the other door is recording studio entrance and is locked. Called but no answer. Place looks old and run down. Such a shame. Got to keep music alive read more

Store hours on Yelp and Google show they're open until 7. I got here at 6:30 and they were closed. :(

They're supposed to be open, but no one knows if they are. I came here at 12:40 and they're supposed to be open at noon. Everything gated shut up. I have no idea what's going on here. Waste of time for me. read more

Bought a brand new guitar in for a basic setup and it was returned to me in worse condition than when I brought it in. Setup was good, but other issues were introduced. I will not be back. read more

Gilmore Music Store - Tremelo arm no longer fits after service at Gilmore Music - Musical Instruments & Teachers Near Me - Long Beach, California

Dulcimer, new Appalachian dulcimer to be precise, needed to be restrung and tuned. It was brought to Gilmore and Bf found Étienne to be a most able guide. Very nice pricing and a free pick! Hmmmm, country music? Maybe a nice composition based on classical music will be the result. Very helpful, all employees...all round. read more

Took my Taylor guitar to have the strings changed, upon examination the two workers behind the counter concurred my strings looked and sounded fine suggested they did not need replacing. An honest assessment instead of a sale, how refreshing. They have a loyal customer thanks to their honesty. Thank you Gilmore Music Store! read more

I hate this place. Played the tambourine once and it fell apart they offered no store credit or refund. I kindly explained that i was in DreamGirls and we open This Friday and while my baby cried he just looked at me and said unfortunately there's nothing I can do! NOTHING?! Really? Without us you wouldn't even have music. Never going back!!! Word of Life on West in Los Angeles however had no problem offering a nice refund in Jesus name when they're tambourine broke the next day. Piss off Gilmore! This is America read more

Gilmore Music Store - Musical Instruments & Teachers Near Me - Long Beach, California

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I came here just after my wife and I moved into the area last year looking to purchase a guitar stand that would hold multiple guitars. While we were in the middle of the COVID-19 pandemic, I saw their selection was largely limited to non-name-brand merchandise. After a bit of perusing, I saw they do carry On Stage equipment and inquired about placing an order for two five-guitar stands. The guy assisting me was polite, but after I gave my contact information, I never heard back about the order. To the owners: if you want return customers, you need to do some follow up. This is the kind of behavior I expect from Guitar Center, and we've seen their business dealings. read more

I brought in my 69 Gibson sg in to have its pots replaced. it had bumblebee caps. after being very extremely clear. they gutted, and replaced them. With cheap Ceramic caps... There is a lot more i'd like to say. I wish I could rate in negative stars. read more

I recently picked up the guitar and started takin lessons a few months ago. I stopped in to have some new strings put on my guitar and was greeted by Teian (tee-an) -I'm sure I'm spelling his name wrong, sorry dude- Anyways dude was super helpful and restrung my guitar for me. I chose some nicer strings and the total was like $32 I came in around noon and he performed the task right on the spot while me and my 4 year old watched. While dude was working I was browsing guitars and found one that sounded 10x better than the one I had now. I wound up coming back a few hours later and made a cash deal with dude for my new guitar So then dude tells me, they have a special and all new guitars get new strings and setup (cuz people like me play them and mess with them) So this is now like 4-5pm on a Friday and this place is super busy...all the customers are super nice and patient, the staff was super friendly and attentive to everyone in the joint. Dude setting up my guitar was happy to throw a little guitar education my way and show me some pointers on restringing and tuning. To top off my amazing guitar deal. I got 6 picks, a soft case for my guitar and a strap!!! I didn't realize all this was included in the price. I left super happy and stoked with a new guitar Just a little history for those who don't know, the band Sublime broke into this shop back in the day and looted it...then wrote a damn song about it . Gotta love LB Thanks for being so rad and helping me out! And thanks for letting my daughter play all the instruments hahaha read more

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The service and the staff are great here! I was given a guitar that needed strings, tuning, cleaning, the works and I am a complete novice. They walked me through everything and had my Aria sounding and looking beautiful. The pricing is completely reasonable. I Iove supporting a local mom and pop business, much more attentive and personal service than a chain store. The musicians I know love this place. Gilmore Music will take care of you!!! read more

If you're in need of a "Gibson Certified Technician" Pedro at Gilmore Music is your guy. I own a 2016 Gibson Firebird and a 2018 Gibson Les Paul Tribute. I needed some service done on my Firebird. Needed the old automatic Tronical timers removed and some Kluson Tulip Firebird tuners put on. 1. Communication - Spoke with Jason at Gilmore and scheduled an appointment to have my guitar looked at. Jason gave me the rundown over the phone and once in the store he told me the work that him and Pedro would do on my guitar. While my guitar was being worked on I received a couple follow up calls on the progress and some cosmetic things that Pedro needed to do. 2. Turnaround Time - I left my guitar at Gilmore on a Saturday afternoon and received a call that the work was completed on Tuesday afternoon. A quick four day turnaround. I'm not guaranteeing it's this way all the time, it is the end of December but I was for sure satisfied. 3. The Work - These two guitars, I have are my babies. I was on the hunt for a Gibson Certified tech. I don't live near Gilmore, probably about 20 miles away. In Los Angeles traffic that's about 40-50 minutes. The work that Pedro did for me is top tier quality. The tuners feel sturdy and precise. The tuner lineup on the neck is sleek. I played it in the store and it was tuned Standard for me right from the get go. I got home and tuned down half a step for a song and from the first turn of the machine head it felt perfect. Thanks Pedro, and Jason at Gilmore I will definitely be bringing my business back. Big Thanks! read more

I really miss this place. Is there another location they might open. Or a place that is comparable? I have an old metronome I need repaired. I'm not sure where to take it. Can anyone help? read more

A little background on me: I am a Long Beach musician and am someone who has always made a conscious effort to patron small businesses in my community instead of buying from major (or online) retailers whenever I can. I do yoga on the bluff, buy my juices at Salud, my produce at the farmers market, and my guitar strings at Gilmore . I love this city and think it important to support the local vendors that add to it. I had a show March 7th and found that the Yamaha keyboard I have performed with for the past 8 years had finally given up on me. I rushed into Gilmore to buy one to play that night, tried a few they had on the floor, and after deciding on one, they brought out an unboxed keyboard from the back (I thought nothing of it since I was going to be playing the instrument immediately anyway), rung me up, and $300 later I was out the door with my shiny "new" Yamaha. Barely 2 months and only 7 shows later (I was overseas most of April and did not take it with me), I bring the keyboard to a festival last night only to find that it would not power on. The musical director and entire sound team scrambled to try and help me for about 20 minutes to get it to work, but nada. The keyboard was inoperable, and I was unable to play the show. **Hoping to find a solution, I brought the keyboard and my purchase receipt to Gilmore today at 2:45 and explained to the attendant that I had bought the board here two months ago and that it had failed to power on at a performance yesterday. He immediately got defensive and told me that 2 months was too long for him to be sure that I didn't purposely mistreat the keyboard. He also told me that the keyboard was purchased used (Used????) and when I responded that I was unaware I had purchased a used keyboard, he said, "Yeah, right, I know someone told you. You said you purchased it out of the box, right? Well, there you go. We're not going to give you a refund, this is not going to be resolved today, and if there need to be repairs made on the keyboard we're not going to cover the cost for you. We're also not going to give you store credit for this. You can't make it seem like the fact that your keyboard not working is somehow our fault. You can call our repair technician and if he says he can fix the keyboard you can pay for it yourself." Whoa. The saddest part about it is----- I hadn't asked for any of those things. As a customer returning to a place of purchase, I was hoping to be presented with possible solutions, yes, but to be yelled at, disrespected, and publicly chastised in the most hostile manner (the customers who were behind me in line walked away out of discomfort) was not only unprofessional and uncalled-for, but embarrassing; not just for myself for being subject to it but for the reputation of this company. Needless to say, I will not be back and I will also regretfully be cancelling the voice lessons that I had booked here. Do yourself a favor and only come if you know exactly what you want and plan to be out quickly. If you may require customer service, I recommend you look somewhere else. I asked the attendant for his name. He refused to provide it so I've attached his photo. read more

Gilmore Music Store - Gimore's most disrespectful employee. - Musical Instruments & Teachers Near Me - Long Beach, California

Really fun spot to walk around on a weekend morning they have lots of records of course but also merch books little pins and stuff like that. Really big place and friendly staff read more

Gilmore music store, Awesome friendly and fair price!!! Guitar setup, advice they're there to help! Pedro is the guitar luthier who has helped me for several years and brought my guitar back to life!! Thank you guys!!! read more

Awesome shop with people who know what they are doing, Omar was super helpful and cleaned up my guitar for free. The place has some grit to it and a lot of charm - support local , these guys are core and know what they are doing. Thanks Omar ! read more

I love Gilmore Music! They have everything I need for my rock n roll playing needs. Before I cranked up the feed back and amplifiers I got lessons from Joel Valdivia at Gilmore music. Since then it's been my #1 music store. read more

Went in today to buy a small amp, Andy was so helpful and kind. I was able to test several different amps. In addition, the price point of the amp, chord and some new strings was very reasonable. Love my new fender mini amp!!! read more

It is rare when someone steps up to solve your problem, especially when the responsibility for solving it doesn't lie with them. This is exactly the kind of service that Gilmore Music Store provided for me last week, and as a result, they have exceeded all my expectations! Thank you to Clint for replacing the broken cymbal when the vendor refused to honor the one year warranty. I didn't even have to make a request of Gilmore Music Store to intervene when my situation arose. I had just cc'd them on an email, as an afterthought, so that they were aware of the less than stellar service being provided by one of the vendors who supply to them. To my surprise, when Clint realized what was going on, he proactively reached out to me and replaced my son's broken cymbal without being asked to do so. That kind of interaction rarely takes place these days, and I'm forever grateful that Clint took the time out of his day to help us. We are loyal customers who look forward to going back to Gilmore Music Store for all our music needs. Thank you SO very much for going above and beyond the call of duty! read more

Filed with the better business burea in October Gilmore refuses to even acknowledge or respond The business continues to completely ignore this matter We have received absolutely no response Case Description: We have purchased two items from this business. Both were faulty. No receipt provided. Business sells faulty products and provides no cash refunds. Two items were purchased Both were faulty. After checking with management we were allowed to exhange a faulty product with a credit, which we used to purchase a more expensive faulty product. We asked for an exchage and was told after an hour wait that managment would have to approve exhange. we have not heard back from this business and find the faulty items sold with no possibly refund and questionable exhange policies inconvenience, time/money wasting and problematic. we desite a full refund of $161 for the last product purchsed. We have emailed the business twice and they have ignored our request to resolve this matter outside of a formal complaint. Please post this on your website so others will be aware of their shoddy business practives. the email below is the correspondence we sent to them on behalf of Mr. Huerta. suspiciously, This company did not offer receipts for either purchase. "We have not heard back from you. This is our third time intenting to resolve this matter outside of formal complaint proceedings. If we do not hear back from by end of day this Monday, we will proceed as previously indicated with formal complaint to governing agencies. Thank you. Thank you, Kim McClain, Attention owner or relevant parties: We are contacting you in an effort to resolve a matter of complaint. Mr. Eric Huerta has made two purchases in your establishment over the last two weeks. Both products were defective and required returning. Mr. Huerta returned the 1st item which was a delay pedal has come in to replace the second item (a guitar amplifier) yesterday but was turned away and told your staff needed to consult with the owner or manager prior to any possible exchange. We have yet to hear back from you but disagree with your policies and procedures. In both instances was Mr. Huerta was NOT provided a receipt after purchase. We are very aware of your "NO REFUND" policy as you have signs posted around the cash register. However, In this case, we ask that you make an exception and provide a full refund of $161 due to repeated inconveniences. This is an effort to resolve disagreement with your business practices and avoidance of filing formal complaints with both the better business bureau and consumer complaint agencies. We hope that you provide a documented response to this request as to avoid further work on both your business and of our parts. Your prompt attention and response are humbly appreciated and anticipated. read more

Tien and Tim were awesome. Very patient and knowledgeable of product. Highly recommended if your a beginner. Support local business and give these guys a try. read more

My favorite music store! I've got two guitars and a bass so far, the guys are really cool, the prices are decent... If you want to get an instrument Gilmore music in long Beach is the place you need!!! read more

Gilmore Music Store - Musical Instruments & Teachers Near Me - Long Beach, California

I went here for the first time to get my father's acoustic guitar restrung. The guitar was not ready to pick up when they said it would be, but I figured - "whatever, I'm in no rush". When they did call to tell me it was ready I went in the following day to pick it up, at the same time as a very nice older gentleman in a wheel chair. While I waited for the sales associate to locate my guitar, the other gentleman was attempting to purchase a pair of $5 drumsticks at the register next to me. He gave, the man who I can only now guess to be the owner, the $5 but the owner told him that was plus tax. When the customer seemed upset and didn't have it, the owner gave him a nasty face and looked towards the door. I of course stepped up and asked how much the tax on $5 could possibly be, and was told 45 cents. I had that in the bottom of my bag. The gentleman thanked me and invited me to one of his shows. I asked the owner "you really wouldnt have sold those to him over the 45 cents?" To which he immediately started in a very condescending tone and told me that "he had a business to run and I didn't understand how that worked". Seriously? I smiled and calmly replied that actually I've worked for myself for years so I do understand how that works perfectly fine, thanks. Wouldn't you rather have a loyal repeat client than turning off 2 of them in the process? He didn't reply. I paid for my guitar at my register and when I turned to go he offered me a nickel - probably overcharged the poor guy in the wheelchair - to which I replied "no thank you". I mean god... the guy has a business to run. Long story short: owner is a jerk. Won't be back. read more

I use to go here when I was a kid. But to make a long story short, they are in the practice of doing some shady business. I've purchase a violin for my son and when I ask them to sell it for me they said they will take a 20% cut. Then I come back six months later to pick it up because they obviously had not sold it. Then they tell me they can't find it and they may had sold it. WHAT!!! They did not even call me to let me know. I've been waiting for over an hour now so they can find it... I will let you guys know how it end as soon as it resolved... read more

BASS players- DO NOT SHOP HERE! Or anyone else for that matter. I had a very horriible experince here about one week ago...... So, I recieved a package of very expensive strings for a Christmas gift for my vintage Kay bass (that was made for me by WORLD OF STRINGS !!! [best store ever!]) and unfortunately, the strings I recived were not what I use. I went in to exchange or possibly return them (without a receipt because they were a gift remember) and in addition to being rude they refused to help me. They refused to look through their recepts and went on to tell me how they do "cash" transactions and don't even issue receipts at times. Bottom line.....they suck. Their service is terrible. Theproducts are limited. What they do have is for the novice player. The employees are messy, dirty , unknoweldgeable people who look like they only play in a band they formed in thier garage. If you are a serious player DON"T SHOPW HERE. Juust go across the street to WORLD OF STRINGS- THEY ARE THE BEST EVER!!!! read more

When I was a wee skinny lad in junior high school, this is where I used to take classical guitar lessons. Last time I was here they had a rather extensive collection of songbooks, which has been replaced with more guitars and ukeles. Gentleman I spoke with remembered my instructor and we talked shop for a bit, but man alive, this place is really looking it age (not in a good way). Decent selection of guitars (was eyeing a 12-string) and assorted instruments (seriously, when's the last time you've seen a shofar at a music store?). I was actually at World of Strings looking for a hammer dulcimer (they only had ONE, from Dusty Strings, and it looked like it's been sitting there collecting dust for quite a while..besides, online research told me they're way overpriced and the tone isn't consistant). Gilmore didn't have a hammer dulcimer, but the moutain dulcimer (which is strummed, rather than using hammers). I'm just a bigger fan of World of Strings (wearing the T-shirt as I write this!) read more

I went in for a tambourine (solely for recreational purposes, as i am not a pro musician). I called ahead to make sure they had them at the price i was willing to pay. The person who answered was helpful and the selection in the store was pretty big. They were as nice in the store as they were on the phone and they had plenty of people to help everyone who required it. The store had a pretty big inventory, but due to the dust on some of the lower shelf things, it looked like they had the inventory for a while. Either way, i got a tambourine for $20 and its worked just fine! I dont have a lot of music related needs, but when/if i do, i'll come by here again vs. going to a major chain. read more

Gilmore music has come through for me with various repairs on my guitars; Pickup installations, fitting Nut and filing the slots to the preferred height, etc. I have found there to be both positives and negatives in their service. Positives : Quality service. It helps to walk into this shop with cash. They give you cash deals on the spot for repairs and modifications. That's an old school approach to running a business, which I feel gets lost today in the big box store world we currently live in. Much appreciated. The work here will get done. They are good at giving you a call as soon as your instrument is ready. Good for quick ins and outs, such as strings, picks, straps, etc. Decent variety of fairly priced used guitars. If you like scoring deals on hidden gems in the form of tube amps, this is worth paying a visit. Negatives: Don't always have instruments ready the 'day of'. So if your instruments availability is of utmost importance, then this may not be the shop for you. The work turn around is about 2 days. Not the worst, but of course not the best. I don't mind the wait because I know it frees me up to do other things that need attention. Some would say that the employees here could be rude and inattentive, but in all fairness I don't like when the employees feel like cookie cutter salesmen, wearing fake smiles and constantly breathing down my neck with trying to make a sale. It's not a negative to me per say, but I will at least point it out there. I will say they are good if you want quick gifts, need replacement parts not found at the other big box stores, and even rare shirts, well, you'd be pleasantly surprised. All in all, a good local shop to have in the neighborhood serving a sprawling music community in Long Beach. read more

This place is great! Very fair and honest, and they left me feeling contempt with the conclusion of my visit. I originally went in to get a quote on a turntable repair. I was asked to leave a $20.00 deposit to perform a diagnostic and to be able to provide me with a repair quote. If I decide to get the turntable repaired, the $20.00 deposit would have been applied as a credit towards the repair cost. Fair enough I thought! I received a call from them a few days later asking me to bring in the power chord so they can perform the diagnostic (for some reason I thought they would have power chords). While they waited for me to take in the chord, they talked to a repair technician which informed them that on my model turntable, the repair cost will most likely exceed the value of the turntable, so that was something for me to consider. The technician was kind enough to look up the repair manual and give us an idea of what the problem would be, at which point they reminded me that it would probably cost more to repair the turntable then what its worth. Now, because they never actually opened the turntable to try and pinpoint the actual problem, they gave me my $20.00 deposit back! That is where i feel this place was really fair and honest. On my way in I thought that they where going to keep my deposit for just talking to the technician and relaying his message back to me! I was surprised and feel that this place deserved something in return for their time, effort, and honesty, and that is the reason that I write this positive review. Thank all of you for your honesty and for your genuine attempt to help me out. I appreciate a business that puts priority on the customer and not the profit. I hope to do business with you guys in the future! read more

Came here during our lunch break with my coworker. She was looking for a guitar pick for her SO. He plays the guitar so yeah. Anyway, she wanted to be creative and thought of making that guitar pick as a pendant. Problem is not all guitar picks have holes in them. So we asked the guys to see if they can help us put a hole in the guitar pick we chose. We chose the pick that seemed to be made of fiber glass with an image of a guitar in the center to be more special for her SO. It would be easier if we selected a plastic guitar pick and a hole can be easily punched to it but we didn't. Instead of declining and saying flat out no to our request, the guys at Gilmore tried to help us. We offered to pay still even if it turned out that the guitar pick would get destroyed in the process. Luckily, the equipment they use to put a hole in the guitar pick worked. They didn't even charge extra for that additional service and for that to me is going above and beyond. We left very happy and accomplished. Then off we go to buy the chain for it. read more

Spend your $ here. Just got a pickup installed on my acoustic. Good price. Sounds great. Quick turnaround

I took my guitar in to get it fixed, and after being done with everything I could only ask myself one question: Why did I ever go to Guitar Center? I have a somewhat rare Danelectro (a pain in the butt sometimes), and Pedro was very persistent in fixing it. So much appreciated guys. read more

I love this shop. The employees and owner are very helpful and professional. It's nice to feel comfortable, at a music shop. I'm a professional musician and vocalist, and enjoy all of my visits there. Everyone is very patient and knowledgeable. I play ukulele And love to check out their wide selection. They have really cool ukulele neck straps too, which are hard to find. I have a cool leopard one and a black one with sparkles. Ukestar makes them. They've done special orders and repairs, for me. I've been very pleased with everything. I've taken bass lessons there, too. I enjoyed that experience, as well. They let you play with stuff and that's always fun!!! read more

I love this place , the staff is very helpful , they take their time to explain and make recommendations.

I was shopping around for a ukulele as a gift for my godson. I bought an instrument from here years ago, so wanted to check out the store again. As soon as I walked in, an employee rudely bumped into me without apologizing. I was appalled at his behavior. He knew what he was doing because he smirked after. I was about to leave and take my money elsewhere but luckily another employee came and asked if I needed any assistance. He was helpful and was able to answer my questions about their selections. Because of him, I decided to purchase a ukulele from this store. The person who rang me up was even more helpful. 2 stars for the two upstanding employees and 1 star for the reasonable priced ukulele. As for the rude employee, another yelper posted his picture if you're curious to see. Long hair with glasses. read more

I just walked in to have my ukulele stringed and tuned. He was very conscientious, did all right there, and only charged me for the string, even though he carefully tuned each string for me. Thank you! read more

I came here today to get a belt and needle for a turntable I picked up at a garage sale. Andre helped me both times and had a ton of useful info to provide. Unfortunately, the turntable had some other problems, so I brought it into the store. Andre was tinkering with it for a bit and gave some free advice on how to get it fixed. He was also willing to refund me for the parts I purchased, which is what I decided to do because I don't really have the time to work on getting all the issues fixed. He was great, and I ended up actually leaving the turntable with him to tinker with, as a thank you for all the help. Maybe he can get it working and resell it. This place seems to have iffy reviews because of customer service, but my experience was the very opposite. Maybe they are due to specific people? read more

I took lessons over a year ago and recently returned to continue my lessons with Pedro at Gilmore music. Pedro's awesome! He has really taught me lots of new stuff while cleaning up some of the bad habits I've acquired in the lay off. I've really noticed a vast improvement in my playing, and I'm totally happy that I've returned. read more

Called and asked if they could restring a guitar, they said sure so we bring it by and then they ask when do I want it by? Um, like now. Well we have 3 in front of you and we're going to at least need a day... Really? Okay, we'll go somewhere else. read more