This family owned business is amazing. They have top notch, old school service and mentality. They…read morecare about their local community and neighbors. Their delivery drivers are friendly and professional. The owner even came out to show me how to bleed my furnace line when I first bought the house and the tank was empty. I highly recommend them.

After getting the 2 week "run-around" [including from a company I patronized exclusively .... &…read morequotes of $!50.00 extra for so-called emergency delivery (even during the course of regular working hours ...] G & G literally came to the proverbial RESCUE on a Friday afternoon!! They do business the "Old-Fashioned" way - It's called "Good-Will" - intangible, yet they embody a highly valued priority - it's the lost art of building customer loyalty via personal service. Often that may include going beyond. They earned my respect & gratitude; not to mention my patronage! I value the concept as foundational & an asset that may not show up on a spreadsheet. Having been a business owner for 16 years, Goodwill coupled with benevolence were the cornerstone of my philosophy! It goes unsaid that in the current unprecedented times, it's refreshing to see & be reminded that there is goodness in our friends & neighbors! I am so thankful for all of the above & of course, these fine folks spared me what would have been a frigid weekend hauling diesel fuel - 1 gallon at a time (Fill pipe 5 + ft. off the ground, & virtually impossible for a 73 y.o.to hoist a full 5 gal. Jug without a Diesel deluge ... learned the hard way!) Thank you, Kim, for your gracious & attentive service. Thank you, Larry, for your expedient delivery!! I so appreciate your augmenting the warmth I'm able to embrace! Regards, A new & loyal customer in West Gardiner, Maine

Hot water heater on my oil furnace went out Sunday of Labor Day week-end. My wife and I made do,…read moreuntil Tuesday at 8 a.m. We asked neighbors for recommendations and were told that Aaron Hamilton was their "go to" for all things heating. Called in the a.m. and left a message on an answering machine. He got back to me within two hours. Scheduled a time for the afternoon and he showed up on time ready to work. Pulled apart the burner and sensor, replaced a nozzle, and fired it up. We had hot water. Cleaned up the space, answered all of my questions, and was okay with me watching him work. Excellent! I have his business card and I am now a client.

I've had Aaron Hamilton Heating for furnace services for almost four years and have always been…read morepleased beyond words. I would highly recommend their work. They are fair and great at listening and making recommendations. They are also very professional and on time and very neat. I will have them do my AC /Heat Pump next year as well. Mary T.

Complete boiler replacement and upgrade. On time. On budget. You get what you pay for!read more

This is the best company I have ever affiliated myself with. They all all about their community and…read morewhT they can do to give back.

I experienced nothing but 100% excellent service from start to finish! My MIL's heat went out in…read moreher home and being in her 90's she left it with me to do the research on how to get her boiler replaced. I spoke to half a dozen different HVAC providers and had 3 of them come to her home to do an estimate. Of all of them, Mike Greives of Dead River was the only one who took the time to explain the pros and cons of oil vs propane and what was the best solution for this home and her situation. Also, the price quoted from Dead River was the cheapest of all of the quotes I got. Not by a lot but it was the best price quoted of the three. When the time came for scheduling the service they worked with us to book the chimney person, the junk hauler, and took care of all of the details (which a few other companies told me I would have to arrange for!). They also accommodated our schedule since the work was done in the summer and was not an emergency call. On the days of installation, I have to shout out the professional work and wonderful attitude of Dale, Joe, and Dustin. They explained all of the details and left the space cleaner than it started! Even better because 3 people were sent they completed the install in 2 days instead of 3. I am so happy that I chose Dead River and believe you should consider them for a large project like the boiler replacement we had!

I had 100 gallons of K1 delivered ($300!) and they put it in the wrong tank. That meant I ran out…read moreof fuel and now had to pay for 50 more gallons and for them to come prime the pumps. They had to come twice to do that, because they failed the first time. Somehow they could manage to do that, but could not re-run my fuel line (so it would come from the tank that already had 100 gallons). Someone from a different fuel company even told me I should have called him the first day and he would have come and switched the fuel line. I will admit, I put the check on the wrong pump. HOWEVER, the last time I had it delivered, my check was in the mailbox, and they somehow managed to get it correct. The gentleman who had to return to prime the pump (the 2nd time) also told me (and I quote!) "Yeah, that happens a lot. (?!?!) I put a number on your cap, and we'll have to come back and put a tag on it so we don't deliver the wrong fuel!" So now, I am $465 in. And I haven't been billed yet for the pump priming, and I'm not sure when I'll be able to have my fuel lines switched (last week I was told this week but now I'm checking back later in the week?) Bottom line, this is one of the most unprofessional companies I have ever worked with. Once this mess is done and over with, I will not be ordering from there again.

Customer service from their Furnace Service people is so bad it may be criminal. I had a furnace…read morefailure in December 2017. They are my propane provider, so I called them. Their service guy made a lot of promises (they would size the furnace to suit my system, provide me with a few options for domestic hot water, etc.) but kept none of them. The furnace they installed cannot heat my house. Their excuse was a lack of sufficient baseboard on my part. in actuality, they gave me the furnace THEY wanted, probably to maximize their profit margin. They later admitted that they don't even carry a furnace with an output comparable to my old furnace, but they made sure not to tell me that up front. They followed up this poor treatment by overcharging me for the whole thing. Worst service provider EVER!

Very poor people skills from Fuel office. Wrong amounts billed and bill says due upon receipt but…read morenever received a prior bill. They were suppose to credit over $2.00 per gallon for propane was waiting for new invoice never came. Now here with DUE UPON RECEIPT and incorrect amount credited. I would not recommend this company has gone down hill since given up by Main St. Fuel. Many others out there now who are much better to do business with.

Amazing service, the nicest administrative lady who helped me. Came same day even as a new oil…read morecustomer when I was on E. Even rebooted my furnace All COVID safe also. Zero contact. I couldn't have had a better experience.

My husband and I just bought a fixer upper home that needs repairs, including a water system. We…read moretried for weeks to talk to someone about a quote. First we were told to expect phone calls we never got, then emails that never came. FINALLY we managed to get an appointment to get a firm quote. My husband took the afternoon off from work and.... they didn't show. I called to find out what happened, and was informed they forgot. So the guy heads over, we tell him what we need and he emails us a quote several days later (the other companies we had look at it had quotes to us in 24 hours). Only, there is nothing about removing manganese from the water, which is what we needed. I responded asking about this, and they didn't know the answer. And how will it take to install? About a week, IF they have all the parts in stock. We will be using a more reliable company. Update: emailed CB Haskell two days ago to express our displeasure over the issues around the water system. Explained that we might be considering a new oil company too if this was an example of their customer service. No answer. No call, no email, no nothing.

They have all ways been very helpful to me and good to work with!read more

Possibly the worst phone etiquette I've ever experienced. Called with a simple problem with the…read morefaucets in my shower and looking for help. Was transferred to the service department who answered with "Hello?!", as if they were angry at me. I'm thinking, "Is this the service desk? Who is this? Did I do something wrong, why's he mad?" I explained my issue quickly to absolute deafening silence. The man said "Yeah....You have to get it fixed.", as though I was an idiot. That's why I'm calling you. I said, "right," thinking maybe I hadn't explained the issue correctly. I described the three-handle setup, what was occurring, that I was aware of the stems and that maybe the O-rings or boot were just worn, but I had butted my head against it for a week and needed a professional. More. Silence. Long stretches of nothing. Then a dry and bothered tone said, "Yeah, you need to replace the parts. You can't just 'clean' them. You'd have to call up and order and replace the parts, sometimes the whole assembly........." I said, ".......Right. Soooo...." I mean am I supposed to order this?? If I knew the right part and could fix it, what am I calling you for? I said calmly but confused, "Is it something I can just go to the store for? I looked at the stem, but don't see a model number or brand or anything to get the right size and make. I'm also not sure if it is just that or if the whole assembly is having a problem." The half-asleep, half-bothered sounding gentleman replied with, "You have to have a tech come check it out for you.......Gerber's common........" Okay, are you training me to do your job or are you supposed to help me? So send a tech!! How about, "A tech will have to come out to help you, I can set that up now for you if you'd like!" No, he was halfway through another explanation of, I think, why this is my problem and not his when I just hung up. The entire call had the air of, "Okay, and what do you want me to do about it? I'm just a plumber." I didn't even get to the experience of working with these people because of this awful, patronizing phone etiquette. If this is your business, please get someone half alive to answer your phones in the future so I can even get to the part where I give you my money, which is all I wanted to do.

Great company with professional integrity & experience. After another local company left us hanging…read morewithout showing up for a scheduled appointment on our boiler, I contacted this business in person. John, the owner, not only took the time to explain the options to me, he also advised the specific material he would recommend & why, he also gave me an estimate and idea when he could squeeze us in as we are not customers. Work completed today by Art (a real pro) and all is good. Thank you RJ Energy!

I am a 3rd generation customer of Jellison Fuel. I wouldn't trust my furnace to anyone else…read more Quick, professional and most importantly....honest company. I highly recommend!

Very rude, hidden prices. They have no customer service. Females are talking over each other when…read moreyou call. Everyone gives you a different price. They charge hidden fees and continually say you owe them money. I will not recommend them to my fellow veterans or anyone I work with at the VA.