Last two times there was horrible. 1st time was there with a group for a birthday. after one refill of drinks it was like pulling teeth to get them to refill our drinks. After a second plate they no longer picked up the dirty plates just left them on our table. They were defiantly hurrying us out of there. Second visit was a group. The lady came running out of the restaurant yelling that one of the group didn't pay. We all saw her pay matter of fact she was the first person to pay. Was very embarrassing. Food is mediocre at best. There has to be a better place around. read more

This restaurant has good food, that's not really the issue, but there is a touch of attention to detail that goes into their food that does need to be addressed. Managing buffets as a chef requires a lot of attention to detail, and in this restaurant there are just a few things about that attention to detail that are noticeable. The service component in the Chinese buffet is really what sets one Chinese buffet apart from another Chinese buffet. In this restaurant, it doesn't appear as if the staff is really engaged with the customer. That's something that's noticeable, and it plays into the entire experience for the customer. Attitudes of the employees not being engaged with the customer should be considered by upper management and addressed to steer the restaurant in the right direction of Customer Service. I'll visit this restaurant again because I like Chinese buffet, but my experience would be much greater if I felt that the staff were engaged in my experience. read more

One of our favorite places to eat around here . The last visit my daughter noticed a ant in her cheese cake . Didn't see any ants in the other food there . Told them about it and they didn't seem too concern about it . This is the first time this ever happened. read more

Ginger Buffet and Grill - Chinese Near Me - Fairview Heights, Illinois

Not bad for a buffet in St. Louis. Buffets are a dime a dozen because most Americans are now fatties with an unlimited gut. This place you get your bang for your buck. They have some pretty tasty sauces to put on your food and the "sushi" isn't bad either. The best Mongolian grill in the area. It's worth checking out if you live in the Metro East. read more

It was good, but not fantastic. I am not sure if I would drive that far to visit again. There are five different buffet lines - one is dessert and salad, the next is the typical chicken with sauce, rice, etc., the next is the Mongolian bbq, fourth is random stuff - duck, chicken on a stick, teriyaki, pizza, shells and cheese, hash browns, etc., the last is seafood and a few more random items. I tried to get a little of everything, but there was really no way - soooo much food. I loved loved loved the little sugar biscuits, which were stuck on the buffet next to the duck. I also liked the little sushi they had, the Mongolian bbq, the hot shrimp, the peel and eat shrimp and the chick on a stick. The peanut butter chicken was absolutely disgusting! The egg drop soup was ok, but salty. The pizza was nasty. Overall, everything seemed to be missing spice (besides salt) and flavor. It seems to be dumbed down even more than this type of fake Chinese is usually. Bottom line - I won't go out of my way to go there again, but might take a group there as there is something for everybody and it is pretty good for a great price. read more

Poor piss if u ask me. I was there with my daughter, friend along with her 2 kids. ( all under 3 years of age) they charged ua for them to eat which none of em ate at a full plate.Never will go back read more

Not a bad buffet. Food was good, service was mediocre. I had to tell the waitress to fill up my glass 3 times which was one time too many. The best thing on the buffet are the vegetables egg rolls. read more

Ginger Buffet is not the place to go for authentic Chinese food, that's true, but I think its offerings are similar to most Chinese Buffets with definite bonuses. I always make a beeline for the Mongolian grill and pile up my plate with all the seafood offerings. There's usually a line of 1-2 people waiting to get their food cooked, so after I tell the chef my choice of sauce, I usually grab a bowl of soup (the hot and sour is excellent) and drop it off at my table. There's a tip jar sitting next to the grill, and I don't mind paying a little extra, since I usually go for the lunch buffet, which I believe is about $7-8. You get a lot of food for that! Most of the prepared dishes are pretty good; I especially like the peanut butter chicken, even though I know there's nothing remotely Chinese about it. They always have a good selection of fresh fruit and the little sugar-covered donuts are MAGICAL. Service is very good - used plates don't languish on the table and drinks get refilled very promptly. This place is usually pretty busy, but there's tons of seating, so I've never had to wait more than a minute or two to sit down. read more

What a huge selection!! I have never been to a buffet this big. They had a great sushi bar and the buffet seemed very clean. Everyone in my party found something they really liked. We were very pleased with our experience. The staff was also nice. We would go back. read more

Food was ok... We received our bill shortly after sitting down to eat. My friend and I had our children with us - his 2 year old daughter, my 2 year old son, and my just barely 1 year old daughter. They charged us for everyone, including my daughter who didn't eat and was drinking her bottle. When we asked why we were charged for her, we were told they charge everyone who comes through the door. If you are going to charge someone for a baby who is on a bottle and not eating your food, you've lost my business. RUDE. read more

I would had rated Ginger higher, because in the past they were probably one of the better Chineese buffets in the area, however my last two experiences have left me a little bit disappointed. The food seems to be average, with nothing really standing out as being great. The owners are currently remodeling the dining room, so it is possible that their attention isnt so much on the food at this time, perhaps this will change when they finish their remodel. read more

Very oily! I've eaten there twice. I got sick both times. There are better buffets in the area.

It's one of the good buffets I've tried, though it's been a couple years since I've visited. They've had, at least in the past, coconut chicken...or was it shrimp? Either way, the sauce on it is amazing, and I wish I knew how to make it. read more

I like the dinner buffet for the all you can eat snow crab legs. I love crab legs and this place provides plenty. The rest of the food is worth the trip out. I especially like the green beans and crawfish. There are a lot to choose from and I would recommend the hibachi grill. The service is not bad. They do a good job at clearing plates off the table but, do not ask for extra napkins. Rather, just go up to the counter and get them yourself because they will only give you one if you ask at the table. I made a mess with all the crab shells and the employee just handed me one paper napkin. The bathroom is ok for a Chinese restaurant. If you have never been here, I recommend the table instead of the booth. read more

This is my favorite chinese buffet in this area. They give a military discount. The food is really good, and they have chinese, Japanese, and American cuisine. I love having toasted ravioli and sushi lol. They also have a fresh food grill section made while you wait. It is kind of out of the way, but worth finding it! They have free wifi so you can have a working lunch. read more

First time here. Arrived before 8:30pm. There were 10+ other people in the restaurant. The buffet items were very limited. Basicallyvrice, noodles, and a salad bar. $50 for four people, to have one plate each of scraps. read more

Can't recommend. I mean, this place is ok. Even when compared with other local Chinese buffet's it falls into the pack of the average. They do have a huge selection. read more

It is good chinese buffet, we like the buttered seafood and the black pepper chicken.

Amazing always leave satisfied although like every other buffet go around the normal lunch and dinner times when the food is fresh. The hibachi grill they have is good and it does not cost extra well worth it just for this. read more

I am not a fan of Chinese food. I like Southern food. That said... Don't go there. I think the only reason my family goes there is because it will accommodate a crowd and they don't kick us out. We will never meet there again. That's for sure. read more

I love going to eat here and I always enjoy the food and atmosphere. They really did a great job with the remodel. My favorite food here is the Teriyaki Chicken, and the Mongolian Grill. read more

We went to Ginger Buffet on our way home to Nashville. We were hungry and traveling with a group so we were looking for a buffet to take the kids. We found this place and walked inside and were seated. No one was rude, but the service could have been way better. The drinks were just placed at the table and left for us to disperse among ourselves. While we were eating the waitress just plopped down all of our checks in the middle of the table without a word. On the way home I realized that my daughter had left her purse there. Keep in mind that we are 6 hours from Ginger Buffet. So I called them around 9 pm, hoping that they had her purse. The person I talked to, said that they did have it. I gleefully thanked him and asked if they could mail it to me and I would gladly pay for shipping. He informed me that they could not mail it, that I needed to come back and pick it up. I was taken back. Thinking that he didn't understand me, I reinstated I LIVED 6 hours away that I could not just drive to pick it up, I would gladly pay shipping if they could mail it back to me. He still refused and said that I needed to get a friend or a relative to come by and pick it up. I then asked for the manager. He told me she was not there, that I could call back in the morning. After getting her name, I hung up very upset that my daughter would never see her purse again. After talking it over with my husband, we remembered we had a friend that lived a couple of hours from this place. We called him and miraculously he was going to be going through there on Tuesday (this was Saturday). He said he would stop and pick it up. So, with renewed hope, I called Ginger again and told the guy that I had a friend who would be coming through and pick it up on Tuesday. His response "Tuesday?, can it be sooner?" Oh my God!!!! I told him that this person lives 2 hours away and this was the only time he could come retrieve the purse. The guy told me to call and remind them about the purse to make sure they still had it.???? It is Monday and tomorrow is the day my friend will be going by to pick up the purse. I called yesterday and asked to speak to the manager, the same guy told me that they still had the purse and he would relay the message to the manager. I just can't believe that this restaurant would not mail me my belongings. I even offered to pay for it. I am not making this up. Do not go to this restaurant. read more

I went hear for the first time on Mother's Day! There was a total of 20 of us that came out. Coming in the waiter asked how many people were there. He sat us down and begin to count heads as everyone came in. He then asked us before taking our seat individually how many will be on the ticket. A lady came in behind him asking how many people were there. Then another man came to stand over our table counting heads very rudely! My sister and I decided to leave at that point. There's no Kids price listed on the menu! So they charge whatever they want! My sister paid $6.50 for her kids. He charged me $7.99 for mine! I mentioned to them how rude they were and his explanation was that they didn't speak fluently English! Very bad experience! read more

OK i like the food here, my partner does not, but the one of the people who wrote the review must be mistaken because they close at 9, i too would be a little on the irritated side if you came to my restaurant at closing...have you ever seen waiting...i worked at a buffet and on sundays when church groups would come in at closing we would crank up the heat to get them to leave.and the lady with the purse, why would you expect them to take time out of their day to mail you the belongings you left there? i wish everyone would work in food and retail just once to see what it is like. read more

Maybe because I am spoiled by the place where I am from. The staff was friendly and answered a question I had immediately. But the food was blah! The honey chicken was ok but not fresh. The egg roll was definitely not fresh and tough to bite into. The ice cream was good! Just so you know we were there at 12:30 so this was a lunch time buffet. read more

I've been taking road trips to race tracks in the SE and MW and usually eat a dinner at a local Chinese buffet.A guy who works w/ me and I go to one for lunch every Fri. I've eaten at quite a few over the years. I was in the area for an event at Gateway Motorsports Park and staying in Caseyville, IL. I found Ginger up the road in Fairview Heights in the phone book and checked out the reviews, which were decent. Although the $10.99 price seemed a bit high, it was Fri. night and I figured they put out the good stuff. There are 4 tables of food plus the sushi and Mongolian BBQ stations.The sushi was OK but I'm not a big sushi eater anyway. I did not try the BBQ because it was cooked to order and I didn't want to wait. The peel & eat shrimp had to be the tiniest ones I've ever seen on a buffet - they were practically salad shrimp - not worth the trouble. So too the snow crab - try sucking crab through a straw. Thus, the premium items were a joke. Most of the Chinese dishes I tried were so so at best, although I like the egg foo young and a mushroom and chicken dish. American items like BBQ ribs, baked fish, chicken wings, etc. were sub par. Other than the wings, no fried chicken or fish, usually a good fallback if nothing else floats your boat. The bottom line is that it was an $8 buffet for $11. I'm giving it 3 starts w/ the benefit of the doubt that maybe the Mongolian BBQ is the ticket. read more

As a previous regular visitor I noticed in 2014 that their food freshness and hygienic has dropped severly to danger. This especially with seafood. I have taken a plate with cold crab legs and when starting to eat I had a rotten smell in my mouth. They obviously mixed rotten crab legs with some fresh ones. Maybe even those from customers who have not eaten them, bring them back to the kitchen and then out to the tray again. Be very aware when you choose food there as you may get a serious diarrhea. But as a matter of fact, first Chinese buffets are ok and clean when opened up. When they calculate after a while profit is not good, food preparation also goes down. And this happens to most Chinese buffets. If customers often could see inside their kitchen, you probably would not step into a Chinese buffet anymore. But under the bottom line: Be aware about the Ginger buffet. Complain and leave this place immediately you notice bad food. Good luck! read more

Favorite Chinese restaurant. Has a little bit of everything including the grill. The all you can eat crab legs make it well worth the price.