Me again! Well, now I have an actual review after having used Ferguson. Again, wonderful front desk…read moreservice. Pleasant as can be. My wife and I are renovating our basement and we came here to shop for bath fixtures and a bath tub. We met with a sales associate who was pleasant and somewhat helpful. But, I don't feel she did much in terms of service besides walking us around to the fixtures, pointing at them and, well, that's about it. We could have done that ourselves. Anyway, we told her all the items we wanted, including a $5000 bath tub. In total, we had about $12,000 in our 'cart'. We went home to confirm we had everything we needed. In the meantime, I decided to price compare before we pulled the trigger. Literally every single item we had in our cart could be found SIGNIFICANTLY cheaper elsewhere. So much so that when I told my wife the prices I was seeing, she couldn't believe it. After finding every item at Home Depot, Amazon, Kohler, etc, the difference was about $3700 in savings. Not only the fact that they are waaaaaaayyyyyyy overpriced, the sales associate was completely unresponsive to any email correspondence I sent her. I asked her questions multiple times through email and she just never responded. Surprising but after the price comparison, I never planned on buying from them anyway. If you're in the area, it's a nice place to go to look around, see things in person, be inspired, but as far as purchasing, you can find better deals anywhere else. I really can't understand how they justify their pricing when we live in a world where looking up competitor prices is literally at our fingertips.

Limited selection of the same tub - shouldn't you show things you have online? Who's going to spend…read more$3000 on a tub if they can't see it??? Waste of 1hr drive to be disappointed

This is the second time I've used them (or their sister company FD Remodeling)... they did such a…read moregreat job with two of our bathrooms that I got them to redo my kitchen. It's now more modern and has some more practical touches. We're really happy with the process and the result! Very friendly and are fantastic to work with. A+ from us!

I used Zeus for a laundry room / Kitchen overhaul and was very pleased with the result. I was…read moreextremely impressed by how attentive to detail the crew was and how quickly the jobs were done. I was particularly impressed by the tile work and paint job in the laundry room. I am very critical of paint jobs, and I was pleased that I didn't have to redo anything due to sloppiness. The kitchen cabinets were stock cabinets and were pretty much installed in a few days. Zeus was also accommodating to some last minute additions. All in all, I am very pleased and if we have anything else to do in the house, I'm calling them. I wish I had pictures, but we need to do some tidying up still before that happens.

We've had quite the renovation experience, but i will save you the details. One of the biggest…read moredecisions we had to make was for countertops. We needed them for the kitchen counter, a huge island, a buffet, a built in dresser, a powder room and the master bathroom. My wife wanted Quartz, so I sold a kidney through uncle Joey to pay for it, and we eventually decided to go with a full height kitchen backsplash as well. I called several places, pricing was similar, but when I spoke to Matt "it was like Sparks, down on E Street!" Matt was so friendly and inviting and wasn't pushy. He just said our remnant yard is open, come by anytime you want and take a look. So we did. I can't remember if I called him, before or after we went by. We went through the show room and looked at several different Quartz samples, prices varied so much. We finally chose a very reasonably priced quartz product that looked very nice for the entire kitchen area, and the buffet in the dining room. For the other pieces, that were going throughout the house, we chose those out of the remnant yard. The remnant yard holds lots of different types of stone, and they are discounted, so you can find some great deals. I also ended up having the entire master bathroom shower bench, niche surrounds and threshold cut out of Quartz. Sorry for all the detail. Matt is a great person. I found him very sincere, helpful and honest. He was with me through the entire process. We had a few issues along the way, and trust me, if you haven't renovated expect issues. They're going to happen, it's how you and the people you deal with take care of them. That's when I met Don, the owner of G&M. What can I say, I wanted to hate the guy, but he was so nice! There was a small accident, which I understand can happen when dealing with these very large and heavy pieces of stone, and Don without hesitation took care of the problem. I have to mention Glauco, the installer. This guy was great, his whole crew was great. Good luck! Once the house is cleaned up, I will try and update with some pictures.

We spent A LOT of money with this company for a lot of countertops on our new build. Lots of…read moreproblems with the install that were originally jointly caused by Granite & Marble Solutions and our builder, and the owner did the right thing at that time. Subsequently with seeing even more install issues that are solely on Granite & Marble Solutions, they are completely unresponsive and keep kicking the can down the road. Very bad customer service. Pretty clear that they just hope I will go away. It's been very disappointing to have spent the money we did and have all the install issues which permanently impact the quality and look of the stone. I've waited a long time to post a review hoping they would come to the table.

We love our countertops! A huge thank you to Kamila and her team for making that happen. We were…read morevery picky and nervous to spend the money for a Quartz countertop so there were a lot of back & forths but Kamila was always there to answer our questions. She even set us up with suppliers to go see the pieces in person. (one actually came to meet us on a Saturday morning early). When the time came to install, the guys did a really good job. There were a few minor issues that she arranged to have repaired within a few days. That team was also amazing and did everything to make sure we were happy with the final results! We love the finished product and would recommend Legacy Countertops for sure!! Thank you Kamila and Team! Photos to come when we're finished with the cabinets...

Great customer service! They are available to help at anytime during the sale, delivery,…read moreinstallation, and afterwards. We had a slight issue after the install, and the owner called us to straighten the situation out. He could not have been more professional and understanding! I have recommended them to 2 friends so far, and I will continue to do so!

I walked in on a busy Saturday. Found the sink I saw online. Spoke to employee who wrote up the…read moreorder. To avoid s&h, I can pick it up from the warehouse on n Alpharetta -- win-win. Plus, the sinks were cheaper going directly to the manufacturer. Easy!

The worst-service is poor - no one gets up to greet you and when they do you feel like you are…read moredisturbing them. Sales person did not know her products offered no suggestions-we left and went to another showroom the next day received excellent service and they happily assisted us - as in the "Pretty Woman" movie said this store made a "BIG MISTAKE"!!! And lost a big order.

So I'd love it if I could rate it 5! Want to shop there but they never have it in stock!…read more But their expensive shipping and employees that don't go the extra mile is very disappointing. It's odd to have such an attitude when your company and store and retail in general could use the sales. I was told to keep checking back for restock...not a let me call you when it comes in? The stores have put away most all product that is not Christmas. Christmas items are not necessarily what you give to family and friends since they ask for other everyday items! Employees just stand and say hi. Questions confuse them. I've notice managers and dms also respond rather harshly sometimes so I guess it's passed down? Funny how crowded the store can be but no one leaves with a bag!

Don't waste any second of your time do their online shopping and pick up at this store because they…read morewill cancel your order without any notice / email ( and I still don't know why). I found it out because I click the 'track your order' link and learned that my order was cancelled the same day I placed order. CONFUSED! Ps. the ordered item is available only for pick up at this store!!!! ALL RIGHT. BYE.

The Best Remodeling Company!!! My husband and I used Bath and Kitchen Galleria to Remodel 3…read morebathrooms, a kitchen, painting the entire house and replacing all the flooring... oh and the stairs too! We began working with John, the owner of the company, and he worked with us over 3 weeks to develop a highly detailed quote for all the work. John has a comprehensive understanding of every aspect of remodeling, but he also surrounds himself with a team of specialized professionals for CAD work, interior design, permitting and project management. Working with this company we were embraced with a team of experts. It was so wonderful!! We couldn't believe all of the selections, choices, options that were involved in our project. We couldn't have done it with the BK Galleria Team. Their showroom is awesome but there were a few items that we sourced from other showrooms and our designed, Bobbie, was happy to go with us and provide her expertise. During the installation phase, our project manager kept us informed and we always knew what was going on and what we could expect the following week. They have a process that just hums along. Everything is done with such precision and that's why is goes so fast. Dealing with John and Bobbie was such a pleasure. I'm sure they'll be friends of ours for life.

Worst experience ever. No customer service . Processes were not explained regarding anything!…read morePromises not kept! Extremely disrespectful treatment from the company to the customer. Did not deliver as promised and surprise/unexpected charges after the contract was signed. We regret using them. We feel like we were duped.

Jamil Byers and a few others were a great help I also ended up needing extensive help on his…read morebirthday and he helped us like it was ours overly greatful for Jamil and Ferguson making things smooth and better for me and my family ! Highly recommend 10/10

We bought and had installed Wolf / Sub-Zero appliances by Ferguson, including two ovens, rangetop,…read moredishwasher, vent hood, and a refrigerator. We had a few problems along the way and most importantly, they handled the situation and it all turned out well in the end. The installers from Beautiful Installations were first class and did a phenomenal job.

Based on my experience, I wanted to make you all aware of…read moredetails of this entire disastrous project so that if I saved even one person from using this company, I did something good. But honestly, after the project was completed, I didn't even have the energy to detail it all. Please look elsewhere as once you sign on the dotted line they don't care about you or your wishes. All they care about is the payments.....and to top it all- their customer support is a absolute nightmare Avoid " Dove studio kitchen " at all costs.

Love Dove Studio. Fantastic and friendly showroom. Many…read morecabinet options. Dove has appliances and plumbing as well. Designers on staff for design ideas, plans to installation. Many options from traditional to modern. There open Monday through Friday till 5.

I'd like to give 0 stars, but it's not available as an option. For those considering purchasing as…read morelittle as a napkin from this place, fair warning: do not. I cannot begin to rate the customer service because there is none. They're great at siphoning thousands from your wallet, but that's it. They lie about what's in stock until after you've paid, they lie about delivery times, don't answer the phone for 30-40 minutes, and when you finally get someone, it's as if they have an IQ of an apple. When a place has great customer service, you can forgive a few mistakes. When they have no customer service and lie to customers, they need to feel the weight of their misdeeds. Now, I will hire an attorney, sue them, and do all I can to publicly warn people never to do business with them. Caveat Emptor.

Customer service at this location is the WORST! On 2 occasions I have come in here trying to return…read morean item from online, just to be declined (with reciept in hand). Then when I call online to ask what to do- they say the store should have been able to accept it. I think they are refusing returns to not count against their total sales, absolutely insane!!