Great group of guys. Figured out what was wrong and fixed it with no hassle or upselling. They're…read moremy go to mechanic now.

It's done Duncan you realize that I was coming there for my appointment. I was a little late but…read morestill changed mine oil change done. Also recommend that I get two new tires and that wasn't able to afford t this .so I can try a credit card and see what qualified for so I can get the two tires but decided decided to wait but he was very generous and understanding he also gave me that website to go on to check it at a later date that I do recommend done Duncan services on 408 Madison Ave., Alabama. Have a good day. I take care.

Great customer service everything done in a timely manner…read more Positive vibes and energy

I had my very first visit at Pep Boys on Atlanta highway today and everything was PERFECT from the…read morecustoms service to the amount of time I spent in the establishment, they event had financing options that was available !!! the truly value customer service at this locatio!!!

Very good price, in and out, very professional…read more As someone who travels I've had some bad experiences but this was one of the best 10/10

Express Oil Change and Tire provided me with the quickest oil change of my life. I went into the…read moreshop when they opened and within 15 minutes of driving in, I was out the door with my car's oil changed. Great folks who will take care of you.

On March 14, I was coming back home from work when my car had broken down in Montgomery. The…read morePepboys on Zelda Road was the closest auto repair shop that was open on that day, so I got my car towed there. A couple of days later I was informed that my engine was pretty much toast and it would need to be replaced. I said that's fine and they went ahead and ordered a new engine. I was able to get a ride back to my home in Mobile on March 17. I called Pepboys on March 24 inquiring when my vehicle would be all set and I was told it would be ready "this week" and was informed that Pepboys would call me about any updates. I called Thursday March 26 because Pepboys had yet to contact me, the manager said they had my new motor at the shop for a couple of days. I was told I needed to pay before the work was done because of a new policy. I payed around $5000 online because I live 2 hours away from Montgomery. The manager informed me the latest my car would be ready would be Saturday. So on Sunday, March 29 my friend drove me to Pepboys to pick up my car. When we had arrived, I saw my car with no motor in it... and my new motor was just sitting on the ground beside it. I was told the reason the motor wasn't installed yet was because the master mechanic had called out sick for a couple of days. That would've been great to have known BEFORE we drove 2 hours to Montgomery. I then tell the manager that I need my vehicle ready by Tuesday March 31 because I start my new job on Wednesday. Tuesday morning I get a text from Chauncey saying my vehicle won't be ready until Friday April 3 because they needed to order a turbo and catalytic converter. He informed me I would not be charged for the extra parts. Saturday April 4, I get a text from Pepboys saying they received the wrong converter so my vehicle wouldn't be ready until Wednesday April 8. I asked Chauncey if I could get my vehicle towed somewhere else because my car had been there for 3 weeks and renting a car was starting to get expensive. He told me it couldn't be towed at that point. I finally got my car back on April 12, Sunday. I took my car to Firestone on Monday April 13 just to get it checked, they informed me my turbo had a pretty bad leak. I contacted the Pepboys in Montgomery about this and the manager told me it wasn't a leak, the oil needs to burn off because my exhaust was smoking a lot when I first brought my car in. I was also told that they hadn't installed a new turbo, but rather a used one. April 15, as I was coming back from work, my car was acting very odd. It made a continuous squeaking noise, it would misfire whenever I came to a complete stop, and at one point the car shut off at a red light (I put it in park and was able to restart the car thankfully) I took the car to the Firestone in Daphne and was once again told my turbo had a leak. They told me to take the car to the Pepboys in Daphne since I had a warranty on the turbo. The Daphne Pepboys confirmed the turbo had a leak and they went ahead and installed a new one for me. My car worked perfectly fine after the Daphne Pepboys installed a new turbo. So Montgomery Pepboys told me my turbo didn't have a leak, even though literally every other shop told me it did. This Pepboys needs to do better in terms of communication with their customers.

I walked in expecting to pay $500 for my brakes to be done. I was armed with the Black Friday…read morediscount and wasn't going to pay a cent more. I walked out with $500 in my pocket still. They spent 40 minutes on my car and test drove it before declaring mybrakes were fine. I see 2 stars on here, I beg to differ. I had changed my appointment twice, came in exhausted and they were absolutely transparently honest and sincere. They have gained a customer for life. Thank you Scott, Frank and team.

Christopher and his team were wonderful and very helpful! I have used them multiple times for an…read moreoil change and they have always helped me with any other questions I have had.

They were very nice. It was quick. I didn't feel like they tried to pressure me into anything. I…read morewould definitely recommend.

Went to the Malcolm Drive location yesterday. While it took longer than I had anticipated, the work…read morewas done very well on my Genesis G70. I have to say it hasn't run this well since it was new. Thanks guys!

horrible horrible service. my girlfriend went alone and the way they were bothering her and…read moretalking sexually to her and being very very unprofessional. you don't talk about trying to cheat with a 18 yo girl an try to get her with someone and talk hours about things. very unprofessional and everyone in there needs to be fired ( except old mechanic he's nice) but everyone in there is beyond disrespectful. beyond inappropriate. this has went on for 4 hours by the way! . And just want to clarkfy I will make sure if something like this happens again they will be sorry for it. So if you guys are seeing this. stop. Before someone does something about it

the staff was nice enough to me told me I could stay in the car which I did. Just went for an oil…read morechange was told they didn't have the package I got before said I had to have an oil change. Was charged for coolant and washer fluid and all these other checks that were not preformed. how do I know because the coolant was low and I knew it so when I got home and checked it was still low. I might be a older female but I know about about cars and when I have been taken advantaged of. will be seeing upper management about this.

With my reviews here, ifI leave happy, I give 5 stars. American Lube Fast was not the cheapest, but…read morethey took time to explain everything and gave me lots of options. They were fast (15 min) and had great customer service. They took care of my car and took great care to show me the state of the car when I brought it in. Pete and Malik took care of me. I recommend them. Quality oil selections and synthetics.

PRELIMINARY REVIEW:…read more The team at CB did a diagnostic on my vehicle yesterday, so no repair work has been done as of yet. CUSTOMER SERVICE: Awesome. Met w Jason at lunch and scheduled an appointment time later that afternoon while many of their associates were at lunch. I believe he is the franchise owner. Very welcoming, great attitude, listened and worked with me to set up a time. I returned later in the day and met w Charla. She asked the same good questions that Jason had asked earlier. She checked my car in and gave me an overview of what would be done. ANOTHER personable associate. I also witnessed her helping another set of customers who's repair job was going to take time due to not being able to get a part. She was very helpful to that family and compassionate as well. You could she she empathized with the tough decisions they had to make. TIMING: The amount of time spent on the diagnostic was less than the quoted time. Jason gave some good advice of my next steps and assured me that they could do the job and to just give them a call. OVERALL: I had a good overall experience. Very personable people who were very accommodating. Pricing was good as well as the timing. Considering my options, but odds are heavily in their favor for letting them work on the job.

Although I went here a few years back I am now just having the strength to comment my feelings…read moreabout this establishment. I was told my vehicle should not be on the road, oil mixing with water and other things and that's why it wouldn't start just to find out none of that was true. I was in Montgomery as an out of state student from Detroit. This company's name is what made me want to do business with them and I've been disgusted ever since. I had to get my car towed to Michigan just for my BATTERY TO BE SCREWED ON CORRECTLY because apparently it was loose. I almost spent $700 with this place and I'm glad I didn't and I'm glad my dad taught how to read out cons.

The customer service is always great! You always feel welcomed and appreciated. They will always…read moreget my support.

So amazing! Took our 2015 Camaro there and they took great care of us. Such a genuine and honest…read morebusiness. Hubby and I are very grateful And now we have an amazing car relationship with someone locally which is a great (and safe) feeling.