On July 29th 2025 I dropped of a string trimmer to Champion Rent-All & building supplies. They…read moreadvised me that they were a week delayed in returning equipment to customers. I acknowledged the delay and left my equipment of repairs. After not having been contact by the organization I reached out to them on 8/20/2025 requesting the status of my equipment. They advised that someone would call me back with details. I received a follow up call stating that they had been fighting with the warranty company and just got approval for a new carburetor to be installed on my equipment and that the equipment would be ready for pick up the next day. On manager advised me that the carburetor was covered by warranty and had been replaced. On my way home I stopped at a gas station and inspected the equipment. I noted the carburetor that was on the string trimmer was in fact the same one that was original to the device and it had not been changed. I immediately called the company and spoke with the manager would advise me it was in fact changed. I provided video and picture evidence that the part had not ever been changed. The string trimmer has never worked after having picked it up from this shop. After reviewing the evidence, I provided, the manager advised he would have a new part ordered and they would install it free of charge. On 09/03/2025 I called to ask about the delivery of the new part. The manager advised the part would ship on 09/11/2025. On 09/18/2025 I called to ask about the status of the new part delivery. The manager advised the part would not ship until 09/25/2025. At this time, I'm still waiting to be contact by the organization to have my equipment repaired. At this time, we are currently about 8 weeks after having dropped off my piece of equipment and still no resolution. I would not recommend this organization to anyone for any service.

Great company with amazing customer service. I didn't get to use them yet but I will soon after how…read morekind they were to me when I was in bad way! (Couldn't find my physical card the day I needed to pick up my truck!) So grateful for their response and they didn't give me any trouble with postponing the rental, they cancelled it but I say postpone.