Very expensive. Compare prices. And I cannot get support to respond to repeated attempts.read more

replaced Ready Refresh or Primo (shitty service never delivers) they charge you and don't deliver…read more to all that has Primo please make a formal complaint to Costco if you are a member Alpine Springs Water Distribution company service is great positive solutions

North Bay Bottling is without doubt the best water delivery service I have experienced in terms of…read moreproduct quality, customer service and reliability. Camron is a very friendly and customer focused delivery person. I would not hesitate to recommend North Bay Bottling.

Excellent. Real people, with who you can actually communicate, and who actually deliver (pun…read moreintended). Thank you! Had it with Alhambra/Primo/Blue Triton/Ready Refresh. That's all the same company. Sleazy? Yes.

We are tired of our money being stolen through the machine and nothing is being done, we have lost…read moreover $4.00 and again today we are putting in quarters amd it goes from $2.75 to $1.50. You obviously know tjis happening when you have more cash then the gallons of water going out. So when will you be giving us our money back as we have asked before and you gave us a lame excuse, so you owe us at least $5.00.. when you gonna pay up?????? The crazy part is notnmany places.tp buy water so he has us stuck to buy from his shop!!!!

Website says they open at 10:00AM as does the writing on the front door. I got there at 10 and…read morewaited for a half hour and nobody showed. This is not the first time this has happened. If they can't make it in on time, change the hours on their website and door. Very poor customer service.

10 stars. Arthur just filled our 53,000 gallon pool over…read morethe weekend. Top notch service as this was an emergency situation and they came through. Highly recommend !

Yes. They really helped me out of a jam and they delivered on a Sunday too! Thank you so much,…read moreCresta! You guys rock!

So easy just to go and ask what their products are and how much it cost, get your bottles filled…read moreand they take everything to the car for you. Busy place, lots of customers in the middle of the day, and yet they flowed and took care of everybody quickly

I've been getting fresh spring water delivery from Alive Water for 2+ years now. I am so happy with…read moretheir service. This is the only source of spring water I have found in San Francisco. There are no refill stations in the city I know of (they are all reverse osmosis or filtered only - not pure spring water). I absolutely love the quality of the water and that they are delivered in the most beautiful glass containers. Blessing Alive Water for delivering fresh spring water to the city!!!

I'm still in the early stages of deciding which company and system will be best for my needs...so I…read morehaven't committed yet...but I have say that Randy delivered an excellent presentation. Scientific, yet easy to understand. He offered me options, yet specifically addressed the water issues I have. For me, it's also about customer service and rapport. So many businesses seem to forget that. Randy has made a great impression. He was also responsive and on time! I'll update this review once I've decided on the system and have had it installed.

Randy has installed two soft water and reverse osmosis drinking water systems in two of my homes…read morenow with great success. I appreciate how Randy is very clear about the work that will be done and the price he quotes is the price I paid. No surprises. His workers who installed the system arrived on time and worked fast and did a great job. I'm so happy so far and look forward to those annoying hard water stains and build up to disappear. My new sinks in my primary bath were already showing signs of that white calcium build up even though it was remodeled 7 months ago. Within two days, I can see the chrome Kohler logo shining on the drain and the white film is gone!

Excellent customer service! Have no complaints. Staff are knowledgeable and follow through is greatread more

Exceptional customer service, warm personal care, and quick responses truly make a difference…read more Kudos to the technicians for delivering an excellent job. Highly recommend this company!

Hours on the phone couldn't get the account straight but an honest Yelp review resulted in the…read morereply below. The account was then solved in a day and the equipment the next day. So I couldn't get helped from the phone staff but the person that responds to these reviews got it done with apology for the inconvenience.

I'd been a customer of Alhambra Water before for more than 15 years, with great customer service,…read moreand never had any issues or anything. But when Primo Brands Water took over Alhambra, everything turned upside down. During the period that Primo Brands took over Alhambra which was around March-April 2025, there were problems with their website that would not work like not recognizing my account that caused me couldn't pay my bill on time. I called customer service, they answered and said they wouldn't recognize my account from my phone number either. So, I had to wait for a period of time until a couple months later their website was working after the Primo Brands could complete updating all Alhambra's customers' account information. After their website worked I think around sometime in April 2025, I found that they charged me late fee of $10 on 04/30/2025 and another late fee of $20 on 05/02/2025 for the period when I couldn't pay my bill because their site wasn't working for almost 2 months for Alhambra's customers. Later, I tried to call Primo Brands for the issue, I was on hold for more than an hour and no one talked or helped me. So, I ended up paying my bill with the late fees they charged. I didn't want water from them anymore. So, I ordered to skip the delivery, but once I forgot to skip it, they delivered 6 bottles of water to me. This time I forgot to pay the bill because I didn't mean to order them. So, they charged me a late fee for $20 a month for two months. It's fine, and I paid for it since I forgot. However, they shouldn't charge the total of $30 late fees for 04/30/2025 and 05/02/2025 when their website wasn't working and no one could be reached over the phone. Moreover, after I paid everything for whatever balance on 10/04/2025 on their site, later I found out I have a new balance for next month of $1.17 for credit card fee after I paid all balance. No notice ever for credit card fee. This is unreasonable! I just need my $30 back, dispute the $1.17 credit card fee, and cancel my membership!