Laura at Island Storage was amazingly helpful. She found the storage unit that was perfect for me…read more She was efficient and knowledgeable. She answered all my questions. I was out the door in no time. Island Storage is the place to go on Vashon.!! Hilary

Laura has been incredibly helpful for me during the last several months in getting me a storage and…read morequickly finding me a bigger one when I discovered the one I had wasn't enough. Recently she was extremely kind and helpful when I needed a moving truck last minute. She really goes out of her way! sandra

I spent 2 days trying to get a simple unit, I even did direct withdrawals. First day was an hour,…read moresecond day I get a call that I need to go back. No big deal I do, to find out none of the paperwork was completed and the cherry on top was the lock on the unit doesn't work. They tried to upsell to a larger unit- was this on purpose?? I already paid for premium so that I didn't have to use the elevator since some reviews say they weren't always functional. Bad business!

Friendly staff and clean place. Got what I needed for a great price. Definitely glad I went with…read morethis place!

I LOVE Reliable Storage in the Bremerton area. The people that work here are amazing individuals…read more Brian, at the Military Road site was always awesome to me and Craig, at the Fairgrounds Road location went above and beyond his call of duty to support me. I love that they are always there on site, to make sure everything is safe and I feel so comfortable knowing they are always there for my storage and moving needs and will do everything they can to help!

Greg helped me after hours I broke my key in the lock and couldn't leave my storge because it was…read moreunlocked, he gave me a free lock for my storage thank goodness he went above and beyond to help me.

Super helpful with my recent shredding and recycling project. I am returning Saturday, May 2 for…read moretheir special event. Thanks for the Great service!

This place is amazing and has the best customer service. Zakiya and RaeJean are both great and were…read moreso helpful when we stopped by. They helped us find exactly the right storage space and even let us try a couple to find the right one. Everything went smooth and just really could not ask for a better space to store things. Highly recommend this location for storage!

I got a storage unit here a few months ago and I am loving it! The move in day process was super…read moreeasy, they had all the paperwork ready and had one employee show my boyfriend to the unit while I filled out the forms to save us time. They allow you to borrow a truck on your move in day, it was extremely convenient if you're able to return the truck before the end of the day- this was no problem for us with their Saturday hours. The security seems good, I have no fear for my possessions. The after hours access is the major game changer, the big chain in Seattle area has horrible hours for folks who work traditional business hours. I've been able to stop after work, after dinner with friends, weekends, etc. and their location right off 405 makes it a quick trip from when I'm coming from the east side or seattle. So stress free- will continue to use stor house even though I don't live very close to them!

I enjoyed the experience here at the Bellevue location. The staff especially Kim & Steven are…read morereliable & responsive. If I had not moved to a bigger apartment, I would have continued to use their services. Once I become a wine connoisseur later in life, I would definitely use the wine storage.

Both of the ladies here provide excellent service. They are very knowledgeable and professional…read more The facilities are clean, units efficiently located and easily accessible. The office is immaculate. The prices are reasonable with discounts sometimes. You'd could make a mistake by not checking this place out. I've re-rented here.

One star is too much. I would give them a -10 stars.. Reason being that I'm very conscientious…read moreabout posting reviews without giving the chance to fix the issue/mistake. So for me to actually make a review that is negative.... It means that I've given this place not one chance but actually several! This is the worst place to get store YOUR Belongings! Do not do it. I had my storage for a few months, noticed mice droppings in the storage after a couple months. I reported it right away. They were apologetic and said they would get somebody on it. I went back three days later. Nothing happened and there's more droppings and now URINE! When I went to the front desk, there was a different woman at the desk I interrupted her on a personal call. She wouldn't even look at me. She wouldn't give me her manager's number or email. She said she can't get that information out. She said that they were going to have someone come and check it out but Company only comes out once a month for pest control. I explained , this is an emergency clearly there's rodents here that needs to be addressed . I was met with rolled eyes. I emailed the customer service department, they were actually very good! They Immediately escalated it to the managers so I was very hopeful. Unfortunately, my hope was short lived. I have been told they're doing everything to try to find out where the rodents are coming from. But in actuality, nothing has been done. It's been over a month . Nothing's been DONE! Now, several pieces of my nice wood furniture have been ruined and I have to go through my private HOME insurance. This is what secure space is banking on unless you purchased their own insurance..DO NOT WASTE ONE PENNY AT THIS PLACE!!!! I have given them too much time to fix this... I will be taking my stuff out of there! Just so you know, the ceilings are open with chicken wire. The rodents are getting in and jumping from storage to storage. I wish I would've noticed this before while I first renting this place. I hope I save somebody the heartache, stress and the money that I've had to deal with!!

I've been a customer of AAAA Mini Storage coming up on 6 years, from the time I began growing my…read morestaging business, and they were able to accommodate my need for additional space as I grew, as well as in leaner times when I had to scale back, but still needed for a reliable secure space for life's transitions. Throughout the ups and downs they've always remained consistent and professional, providing safe secure facilities. They are a locally family-owned business, and I highly recommend using them over the national chains who can never deliver the same quality, value, or personalized customer experience.

I've rented storage from this location for many years and have always had a great experience!…read more Tanna is the best!

Falso promises on rates offered. The manager guaranteed…read morerates would not change and they would advise 30 days before the change so I could reach out to him to maintain same rates as I was planning a long term. Rates increase in over 30% without any notice and rates "could not" be readjusted. Disappointed as I had other storage options to choose. *In reference to the response provided here. I was informed to reach out to the number below and they couldn't do anything and requested me to check back again to the storage location...so I was basically put in a loop with no resolution.

I've had three storage units here over the couple of years…read more I bought my last storage unit online, the lady with the braids is not friendly she talks with an attitude and asks if I had a previous unit here before and I say yes. Whatever, I ignore her behavior because I already paid for the unit. I return to say my unit wasn't showing up in my account she immediately tells me "no I don't believe you". I show her. She tells me they don't train them for anything. Once again whatever, it's irritating how much of an attitude she has. I lost my keys immediately to my last unit, I payed $70 to have the lock cut with a new lock. They tell me the keys will be there in the morning the next day. I wait until 3 pm just in case. I come in the lady with the braids immediately starts asking "who did you talk to" I said I don't know she said was it a white guy like why does it matter? hella attitude she's not helpful or friendly at all. they tell me the lock isn't cut cause they needed to charge the drill for 12 hours. They will let me know tomorrow when it's done. Next day I come in once again around 1 pm they tell me that they don't have drill bits the lady in the braids says they're broke and can't buy more hella attitude , the man says they can't have someone from a different location drop a drill off or drill it because "it's almost the 15th that's the busiest time everyone is using theirs" mind you he's not even close to be rude like the other lady she starts barking at me over and over again saying I didn't lose your keys it's not my problem. I said no you didn't lose my keys but I paid for you to drill the lock and you don't even know when you can drill it? I have a two week period and I'm on a time crunch. The man says it'll be done by then forsure like okay , it'll be done but I need to access right now. The woman says I'll refund you and I tell her ok and then ima call someone else to drill it and she said no it's not allowed. (I didn't get a refund). I ask to have a unit temporarily and she immediately tells me no and she's not going to help me. I ask her to call who ever is in charge and ask them what to do and if they can have money to buy a drill because at this point they don't have a working drill, nor allow anyone to drill it. A man I assume is the manager comes in and tells me he will call the district manager immediately because I will have to pay the administrative fee, other fees, sign a whole new lease to temporary store my stuff in a different unit and he's going to ask them what to do. I already know at this point he's not going to call me. I already needed to buy a different storage unit. So congrats on them they get a whole $150 for empty storage unit. I literally bought a 10 by 10 and I have roughly 4 tubs and a Christmas tree in there. What others say about price hikes are true. The gate is always broken. Those are inconvenient sure but this lady's sheer ignorance is disgusting. I have no idea when I will be able to get my stuff out.