Falso promises on rates offered. The manager guaranteed rates would not change and they would advise 30 days before the change so I could reach out to him to maintain same rates as I was planning a long term. Rates increase in over 30% without any notice and rates "could not" be readjusted. Disappointed as I had other storage options to choose. *In reference to the response provided here. I was informed to reach out to the number below and they couldn't do anything and requested me to check back again to the storage location...so I was basically put in a loop with no resolution. read more

I've had three storage units here over the couple of years. I bought my last storage unit online, the lady with the braids is not friendly she talks with an attitude and asks if I had a previous unit here before and I say yes. Whatever, I ignore her behavior because I already paid for the unit. I return to say my unit wasn't showing up in my account she immediately tells me "no I don't believe you". I show her. She tells me they don't train them for anything. Once again whatever, it's irritating how much of an attitude she has. I lost my keys immediately to my last unit, I payed $70 to have the lock cut with a new lock. They tell me the keys will be there in the morning the next day. I wait until 3 pm just in case. I come in the lady with the braids immediately starts asking "who did you talk to" I said I don't know she said was it a white guy like why does it matter? hella attitude she's not helpful or friendly at all. they tell me the lock isn't cut cause they needed to charge the drill for 12 hours. They will let me know tomorrow when it's done. Next day I come in once again around 1 pm they tell me that they don't have drill bits the lady in the braids says they're broke and can't buy more hella attitude , the man says they can't have someone from a different location drop a drill off or drill it because "it's almost the 15th that's the busiest time everyone is using theirs" mind you he's not even close to be rude like the other lady she starts barking at me over and over again saying I didn't lose your keys it's not my problem. I said no you didn't lose my keys but I paid for you to drill the lock and you don't even know when you can drill it? I have a two week period and I'm on a time crunch. The man says it'll be done by then forsure like okay , it'll be done but I need to access right now. The woman says I'll refund you and I tell her ok and then ima call someone else to drill it and she said no it's not allowed. (I didn't get a refund). I ask to have a unit temporarily and she immediately tells me no and she's not going to help me. I ask her to call who ever is in charge and ask them what to do and if they can have money to buy a drill because at this point they don't have a working drill, nor allow anyone to drill it. A man I assume is the manager comes in and tells me he will call the district manager immediately because I will have to pay the administrative fee, other fees, sign a whole new lease to temporary store my stuff in a different unit and he's going to ask them what to do. I already know at this point he's not going to call me. I already needed to buy a different storage unit. So congrats on them they get a whole $150 for empty storage unit. I literally bought a 10 by 10 and I have roughly 4 tubs and a Christmas tree in there. What others say about price hikes are true. The gate is always broken. Those are inconvenient sure but this lady's sheer ignorance is disgusting. I have no idea when I will be able to get my stuff out. read more

I used 2 units in this facility. It's new, clean, and airconditioned. I saw some other reviews here complaining about availability but that has not been my experience. You use a code to get in and out of the buildings and the property. The staff is there during business hours unless they are helping somebody on site. The site manager is very helpful and thorough, she has a natural gift for problem-solving! I also interacted with Linda several times: She walked me through all my options, helped me pick the right size of unit(s) - I had 2 of different sizes - as well as change the locations of my units. When I had movers on site, Linda helped me deal with the logistics. Fantastic service all around! Highly recommend! read more

I've loved having our RV close by but the frequent burglaries are too much. We have heard of at least 4 break ins in the past few months. Some trailers were pretty destroyed. They didn't get Into ours... yet, but tried. Did some damage to our door with some sort of crow bar. We have decided to find another storage place as they don't seem to be interested in improving security. The thieves did get into nearby trailers and did some extensive damage. The owners weren't notified for several days. No one from the company has notified us that there have been break ins. We had to hear about it first hand and I'm sure others were broken into the night this damage happened. No notification to come check to see if we had been a target. read more

West Coast Self-Storage Highline - Where they tried to pry open the door. - Self Storage Near Me - Burien, Washington

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Rented a U-Haul here. During posted business hours, the entry door was locked and sign said closed. But a clerk was there and location was open. Clerk let me in, but left door locked and sign on closed. I asked why locked and sign still left to closed and got a "because of Covid" answer. Another customer attempted to enter and was similarly blocked and left very angrily. Also the address on Yelp may not be correct - actual is 1617 SW 114th. read more

I was dreading going to another self storage place to find a unit. I was ready to be told they didn't have the size I needed and then the hard sell to get something bigger. This was not the case. Drew walked me through all my options, listened to what I needed, and helped me get just what I needed. I wish every business worked this well with customers and had a Drew that understands working with the customer. read more

Tiffany was great! Helpful, patient, informed! Definitely excited about the brand-new facility.

My experience with setting up my storage was unbelievably simple and efficient thanks to Drew! I needed a storage unit fairly last minute and Drew was absolutely phenomenal with responding instantly, being helpful and honest with the best current deal, and went the extra mile by looking for a unit that was near the elevator with good accessibility- and on top of that, stayed a bit past closed and was beyond gracious with me showing up right before close! Couldn't have asked for a smoother process, and would highly recommend- especially if you're able to work with Drew! Thank you!! read more

Crystal and the staff are friendly, professional, and efficient. Facility is clean and new. Highly recommend.

Drew was great! Very helpful in getting me setup quickly. Facility is clean, well lit, and easy to use.

A well managed and planned storage facility. Efficient and personable staff. Very highly recommended!

We chose this self storage place based on location, price, and helpful info from the West Coast Storage Rep Drew. Drew we met at the West Coast West Seattle Location who provided info for that location and then also provided helpful info for this new alternate location in Burien, WA that was near where we live. He listened to our needs and provided useful info that helped us with our decision making. Drew was knowledgeable, professional and friendly that helped make the whole signing up process smooth and easy. Glad that he was able to not only provide the info but be attentive to our needs without any pushy sales tactics. Highly recommend Drew to all and looking forward to the use of our storage unit at this facility. read more