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    Sorella’s Salon & Spa

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

    Services - Sorella’s Salon & Spa

    Bridal hair services

    Color only

    Sorella’s Salon & Spa Photos

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    6 years ago

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    Pro Care Nail and Spa

    Pro Care Nail and Spa

    3.8(4 reviews)
    2.1 mi

    I have given this salon three opportunities to impress me, they have succeeded once. My initial…read morevisit was for a Dazzle manicure, which chipped and wore off within days. The second visit was 2 weeks ago for a gel manicure; the technician was attentive and the gel manicure exceptional. I made an appointment online for a 5:30 today to redo the gel manicure, not because the manicure was not holding up but because my nails had grown out. I entered at 5:25, a large woman beginning a pedicure asked if she could help me, I told her I had a 5:30 appointment. She "barked" at me demanding "what did I want"? I said a gel manicure and approached the front desk. The woman at the front desk confirmed my appointment, no more no less. No sorry we are running late, there is going to be a wait... This woman then assisted another customer who also wanted a gel manicure. So, there is one grumpy woman doing a pedicure, a second woman starting a gel manicure and a man who appeared to be in the starting process of a gel manicure. I waited 15 minutes then walked out, wondering why I had bothered to book an appointment. I did have a chuckle while sitting there when the man took a telephone call from a customer and suggested the customer could get an appointment this evening! Apparently you can get an appointment but no service. Terrible customer service, which explains why the salon is never as busy as other salons in town. I will never return and do not recommend.

    I had a great dip manicure yesterday from a young lady named Maya. She was very professional and is…read moredefinitely a perfectionist.My nails look so natural. Great Job!

    Indulgence Aesthetics Wellness & Med Spa - Laser Hair Removal is done by the best machine on the market which is Candela GentleMax Pro Plus from our licensed & skilled professionals.

    Indulgence Aesthetics Wellness & Med Spa

    3.1(44 reviews)
    0.4 mi
    $$

    WARNING! PLEASE DO YOUR RESEARCH!…read more I never imagined I'd be writing a review like this, but I feel a responsibility to share what happened to me at Indulgence Med Spa so that no woman ever goes through what I had to. I went in for (what should have been) a routine laser hair removal appointment. Instead, within hours, my legs were burning, blistering, scabbing, itching, and there was raw skin exposed. I was in agonizing pain with severe, second-degree burns all over my legs. I'd like to preface with the fact I had gone to get 10 laser hair removal sessions at multiple different med spas before this incident, without ever facing any issues. I also do not have "sensitive" skin. After seeing my legs after the incident for the first time, the laser technician immediately started crying in front of me and looked mortified. She referred me to the owner, Anu, who also teared up and said she couldn't imagine something like this happening to her daughter. I thought they had empathy, but unfortunately, I was wrong. As an insincere apology, the spa offered me some ointment, red light therapy for the intense scarring, and other services from the med spa - but the reality was that I was the one dealing with the physical damage, the emotional toll, and the financial burden of trying to heal. Not to mention this forced me to commute back into the med spa, incur additional transportation costs, use PTO, and constantly be reminded of the incident. I had to beg for weeks to get a simple refund on the appointment, to the point my mother had to get involved because she was so livid with their lack of accountability. They gaslit me for months, saying "it will be better in two weeks", "it will be healed in a month", "it will be gone next time you come in". It is almost two years (and thousands of dollars) later and I am still not fully healed. The laser technician was undertrained. The laser machine ran out of coolant and beeped the entire appointment, but she still continued my treatment. I was told that the technician who performed the treatment had been let go, but I later learned from others that she was still working there. I even saw her there myself when I came in for a rescheduled red-light appointment, which confirmed they were lying about letting her go and just scheduling her when I wasn't coming in. The months that followed were some of the hardest I've experienced physically and emotionally. I spent thousands of dollars out of pocket on dermatology visits, prescription creams, healing products, and treatments trying to repair the damage. I am not someone who cries easily, but for months I cried every single day. Every time I looked in the mirror or caught a glimpse of my legs. When I thought about the possibility of these scars being here on my wedding day. One day at the gym, someone I didn't know asked me if I was a burn victim. I can't describe how humiliating that felt. This led to further expenses, as I had to buy more clothing to cover my legs due to insecurity and embarassment. I looked into some of their other reviews, and unfortunately, it seems like this has happened to a lot of people - not just me. This entire experience left me feeling drained, embarrassed, and ignored. A cosmetic treatment that was supposed to improve my confidence instead left me dealing with over a year physical healing and emotional distress. There are so many great, ethical med spas in the area run by trustworthy staff. Please do your research and give one of them the business instead.

    Stay away!! The laser technicians have no clue what they're doing. I went in for laser tattoo…read moreremoval. They used a setting that was way too high. It caused extreme blistering, hypopigmentation, and discoloration. I'm sad about how long this damage will last. Please avoid for anything laser related, but honestly probably better off avoiding this med spa entirely. Edit 2/6 for more context: I bought a 3 pack of sessions and started my first early spring of 2024. At that point we walked through some waivers and information about the process and post care. I shared that I was not aiming for full removal but just wanted to lighten a little so I had more options to rework the tattoo. The first session must have been a much lower setting, it healed fine. My next session was a couple months later in the summer. The blistering was awful, but I wrote it off as maybe I had done a worse job of keeping the tattoo cool after given the heat wave that was going on (note I stayed inside and kept it out of the sun, but idk body heat in the summer). This photo was after my 3rd session. The second and third sessions they didn't ask me anything about how my healing progress went, what my goals were, or any assessment of the area. I had no idea how much they were increasing the laser by. None of the process was clear to me in the following sessions. Maybe I should have asked more, but I think that's more so their job, as this is my first removal process and I'm still learning. I cropped this picture to show less of my body, but the discoloration here is extreme and definitely outside of normal circumstances. As soon as the laser went close to the large discolored splotch, there was a flared up burning sensation across a large area. Kind of like a splash effect. I think it should have been obvious at that point to anyone who is versed with laser technology that it was too much. They continued to go over everything at that level of intensity multiple times when we should have stopped entirely or turned down the intensity. It's hard for me to give them too much benefit of the doubt, because as the client I was just trying to calm down despite the pain. I've learned a lot since, and wish I had spoken up for myself. But I just didn't know better, but they should have. I've had to follow up with professional dermatologists which I should have done in the first place. This will make healing/reworking/covering up the tattoo much worse than if I hadn't lasered at all. When in the first place, I didn't hate the tattoo. I was not in a rush to get it fully removed. Which I clearly communicated in my first session. Sorry to be a hater, but it's just really sad for me because it's kind of this haunting reminder on my body. Also they push everyone to leave a 5 star review before leaving/on the way out. I'm sure not everyone who has left a review has had as bad an experience as me. But take the reviews with a grain of salt.

    Photos
    Indulgence Aesthetics Wellness & Med Spa - Laser hair removal for men

    Laser hair removal for men

    Indulgence Aesthetics Wellness & Med Spa - Laser Tattoo Removal

    Laser Tattoo Removal

    Indulgence Aesthetics Wellness & Med Spa - Indulgence Family

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    Indulgence Family

    Sorella’s Salon & Spa - hair - Updated September 2026

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