I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

I just (literally, JUST NOW) got my brows tinted and waxed by Jess and I'll definitely be back. She…read morewas so thorough and detailed oriented and made getting my brows done an incredibly relaxing and enjoyable experience. It was really refreshing to have someone take their time in order to give you the best results. Thanks, Jess! Can't wait to try more services!

So grateful that I followed a friend's recommendation to book a facial with Jess. Several facials…read moreand waxes later I cannot recommend Jess enough. She has listened to my concerns, provided amazing services in a safe and caring environment. All of the staff, especially Lisa have been so friendly and accommodating. Always look forward to my appointments

All i have to say is wow Amazing . Never felt so relaxed in my life . Im a mom of two boys and work…read morein the medical field and i'm always running around . Well all that shows in my skin . Heard about Bianca and her amazing work . Made an appt for my husband and I . Easy parking easy to find and punctual. Her work is amazing !!!! I recommend you go and get this 5 star experience.... So relaxed my skin feels great and my husband looks fantastic he works in the auto industry so you can imagine how his skin is .

I've been seeing Natasha for over six years, and she is amazing --trustworthy, kind, and always…read moremaking you feel completely at ease. She treats skin from the inside out, using her deep knowledge of holistic remedies and her own incredible organic products. My skin has stayed healthy and glowing for years thanks to her care, and I often get compliments on my youthful appearance (all credit to her!). Her new wellness coaching gave me valuable insights that have improved my physical, emotional, and spiritual well-being, helping me reach personal health goals and boost my quality of life. I'm so grateful for her expertise and highly recommend her to anyone.

Just had my first organic facial here ! Natasha was excellent and is so knowledgeable about good…read morehealthy skin . Will be returning very soon !

I live in NYC but have been spending a lot of time in Western Mass at my folks' during the…read morepandemic, which was how I found Kelly and Radiance. I was researching a particular treatment that I was brand new to, and had lots of questions. I shot off a cold email to Radiance, and Kelly responded personally right away with a detailed and straight-forward response that put me at ease and led me to chose this spa over the many others I was googling. I've since gone back a handful of times for various treatments. As someone who does a lot of research I can tell you that you can NOT beat these prices for this incredible value. I will now schedule all my treatments around my visits back to my folks' house!

Chloe Chloe Chloe! She is the BEST for facials/Brazilians/EVERYTHING. She is the sweetest as well,…read moremakes you feel so comfortable. I will forever be a loyal client! I have met the owner Kelly once before and she is so nice! Definitely happy I found my new skincare place!

She is amazing. Highly recommend. My skin came away looking so bright and looking great.read more

I went to Adina yesterday for the first time in a while, just because of my crazy schedule. I so…read morewish I could have turned back time. The woman is that good. I have had too many facials to count in so many locations, some quite expensive and some in chains like Elizabeth Grady and or Catherine Hinds. I have to admit, Adina is the best. She is a perfectionist. I HATE going to a salon where I am going to get someone who is inexperienced, who puts cream on my face, rubs it to soft music, and essentially I go home. Adina uses a meticulous process. I have tricky skin because I am older, yet I still break out. I enjoyed the mask, the exfoliation, the extractions, the steam, the collagen mask, with googles, and warming light. and.. unexpected foot massage!! It was actually heaven. Plus- A Groupon. Yes, I do believe in Angels. You will not be disappointed with Adina if you can get an appointment. She is also a kind, smart woman. :)

i had an amazing experience at the salon on Tuesday! Gulnara…read moredid my haircut and she was absolutely incredible. She cut my hair with great precision and professionalism, and the result was exactly what I wanted. She took her time, paid attention to every detail, and made sure I was comfortable throughout the whole process. You can really tell she is experienced and passionate about her work. I'm very happy with my haircut and I highly recommend Gulnara to anyone looking for a skilled and professional hairstylist. I will definitely come back again!

The place was clean, relaxing, and the staff were welcoming. I liked how careful they were with my…read morehair and the results turned out nice. The wait time was a little longer than expected, but everything else was great.