Made an Appointment for 10/22 online for Salem. Got two emails confirming. Showed up on time, place…read morewas locked up tight. Sign on the door said if door was locked, please wait in your car. Did so for 20 minutes, nothing. Tried calling, got voice mail, left a message, never heard back.

Andrea is amazing. She's does an immaculate job. Best wax in the area. Absolutely trust.read more

They took their time and did not damage my real nails, really nice work on my nails. Super friendly…read morepeople and also dog lovers! I recommend

I had a great pedicure with Lee, I will request her again. She really massaged my legs and feet…read morewhich is just what I needed.

I'm just back from Soleil Salon and Spa LLC. Read my review here…read more I had a hair treatment and a haircut. I was treated like a Queen. I have never felt so special. Yes, it was a bit pricey. But I had extra treatments on the house. I was also treated to a tour around. It is a beautiful salon/spa. So many special treatments. This is truly what heaven looks and feels like. Michelle

Wow. How absolutely disinterested in your clients' concerns do you have to be to reply to a review…read morefrom 12 years ago? You've had 12 years to contact me, your past customer... you, the owner, were the person who let the salon go downhill... you, the owner, were the one who left color all over my face repeatedly, and then left me with an untrained replacement right before a big filmed event where I was in front of over 100,000 people... you, the owner, ignored my several attempts at a resolution... you, the owner, made me wait well over my appointment times over and over again. It seems you still have no accountability for your actions, just empty public promises. Please don't ask me to contact you to "look into what happened" a decade ago. Replying to a 2014 review in 2026 isn't customer service; it's a transparent PR stunt to clean up your Yelp page. The only "best next step" was the one I took 12 years ago when I permanently took my business elsewhere. To anyone reading this: don't let this performative response fool you. The EXACT review comment the owner posted on Jul 15, 2026: "Waiting 30-45 minutes past your appointment time and leaving with color on your skin isn't acceptable, and I'm sorry you dealt with that. The ongoing color transfer onto clothes and linens after your visit is especially concerning. We also should've followed up when you called. Please contact us directly so we can look into what happened with your appointments and figure out the best next step." I received a private message from Luisa shortly after I saved this update. Full of more non-sense and pretend apologies: Luisa G G. "Thank you for sharing your perspective. I completely understand why receiving a response so many years later felt frustrating. To provide some context, we did not have access to our Yelp business account for many years because it remained under a previous owner's account. We only recently regained access, which is why we have been responding to older reviews that we were previously unable to address. It was never our intention for the response to come across as a publicity effort. I'm genuinely sorry that your experience left you feeling unheard. Regardless of how much time has passed, it's disappointing to know that you left with that impression of our salon. While we cannot change what happened years ago, we do believe every guest deserves to be acknowledged, even if that acknowledgment comes much later than we would have liked. We appreciate you taking the time to share your experience, and we wish you nothing but the best." My reply: "You had my phone number and my contact information back in 2014. When I brought these exact issues up to you directly, you essentially told me to get lost, and you still owe me a refund, not to mention the damage that reaches far beyond just a simple money back resolution. You can try to hide behind the excuse of not having access to a Yelp account, but Yelp was never the appropriate place to make this right. You had every opportunity to fix this offline a decade ago and explicitly chose not to. I have been happy and prosperous since leaving your salon, and frankly, I had largely forgotten about the nonsense caused by your lack of genuine concern. But this exchange reminds me exactly of who you are, and make no mistake, I see you clearly. This fake, polished customer service tone does not match the woman you actually were to me back then, and I suspect is AI-generated. Either way, you still have absolutely zero accountability for your actions." Her reply: "Sending blessing to your soul and much happiness. Take care Sam. Sorry we have ruined your day by answering the 12 year review." My response: My day was not at all affected by you, but I do hold nonsense accountable for what it is. I left this review to let people know who you are deep at the core, and I was not about to let you pretend you are anything different. Thanks for showing your true side once again.

I had the best experience here yesterday! I booked the relax package with includes a massage,…read morefacial, mani and pedi. Trudy LMT gave me the best massage ever and I left with decreased knee pain! She truly listens and targets your needed areas! Lindsey G. Esthetician tailored a facial to my needs. Hallie performed miracles on my nails and I left with the prettiest toes ever! Overall, I felt so pampered and I ended up booking again for next month (I need to take better care of myself) and if you want to take better care if yourself this is the place to do it! Oh Allison the the manager is a sweetheart and makes you feel so welcome! I can't wait til all the covid restrictions are lifted.

if I could give a minus review I would!! Stay far away from this place!! No customer service here…read more I bought a GLO product that was not working so I brought it back to exchange. The girl behind the counter fixed the pump as she wasted the product and then send we can't take it back.... It's not defective!! I didn't use it she did!! These products are expensive for very little already, and they don't give you much to begin with!!! I've also been there for a facial once given to me as a gift, very low quality experience there too.

Such a cute salon and great service!…read more Four us came for pedicures! Such a great a time with Cheryl, Vinnie, Sam and Jay! They were professional, fun and awesome! We enjoyed the extra massage too! Can't wait to come back!

Mani pedi with Alysha, she was kind and careful, and my nails turned out perfect!…read more Followed by a relaxing hot stone massage by Melissa, I left feeling like a new person. The spa lounge is very comfortable with nice ambience.

​Tia was absolutely amazing! She was friendly, incredibly informative, and managed to find and…read morerelease tension in spots I didn't even realize were bothering me. Hands down one of the best massages I've ever had--I'll definitely be back!

Well, I'm not typically a fan of getting massages but I finally caved due to bad tension and knots…read morein my neck/back. Thanks to Danielle I'm a million percent better! This woman has Herculean strength in her hands! She is professional and friendly. She is aggressively wonderful in her craft and I left feeling stressfully relaxed (again...not super comfortable with massages!) I'm already planning on booking with her again! I HIGHLY recommend Danielle for your massage!

This franchise is amazing. Beautiful building. Professional staff and an atmosphere of comfort.read more

Came here for my first Brazilian months ago and I will not go anywhere else! It's super clean and…read moreeveryone is so friendly. The feng shui is it!

Liz is the best, my hair looks absolutely amazing and she is so personable. You will not be…read moredisappointed at all, go see Liz!

so I used this salon on the advice of my wedding venue. First off, I was expecting a phone call to…read moreconfirm not only my appointment for hair and makeup but for also the appointments of my bridal party that day. All I got was a vague text message confirming MY time not my bridal parties times. Already bad vibes. When the stylist came to the door 2 hours earlier she seems annoyed I wasn't ready. Turns out they didn't specify what time everyone's appointments would start so there was confusion. She did an OK job but not worth what we paid for it and communication was AWFUL. Would NOT recommend for future bridal parties.

The owner is extremely unprofessional and borderline rude. I've been here multiple times. The first…read moretime, I finally found a tech who actually did my brows right. Unfortunately, because of school and work, my schedule got messed up and I had to start seeing the other tech and eventually the owner. The other tech did not meet my expectations at all. The next visit, the tech I liked was not working again, so I let the owner do my brows. Since she had another client mid-appointment, she asked if I was okay with the other tech finishing my lip service, and I said yes, no problem. Once everything was done, I immediately noticed my brows were uneven and off. I asked the other tech when the girl I liked usually works because, honestly, yall keep fkn up my brows. The owner, while actively working on someone else, jumped in defensively saying she did not fk up my brows and started listing how many years she has been doing brows etc talking to her client and not me! I told her plainly that my brows did not look like this when I walked in and that I asked for a simple clean-up. She continued going on and on about her experience, how she never fkd up anyone's brow talking with her clients as if I'm not there. Getting validation from her client. She obviously probably rushed my brows because she knew she had a client coming or something ...? I explained clearly that I came in with symmetrical brows and was walking out with two completely different shapes. Instead of taking accountability, she kept talking in circles to cover herself. I paid and left because I was not going to argue in the shop. A week later, my aunt, who also goes there with me, told me the owner was talking about me behind my back, asking where I was and mocking that I said she fkd up my brows like I was lying... First of all, why are you discussing another client with a different client? That alone is wildly unprofessional. Second, I am sure I can not be the first person to tell you that you did a bad job. Being the owner and having years of experience does not make you perfect or incapable of making mistakes. All she had to say was that she did her best and move on. Instead, she dragged it out, ran her mouth, and decided to talk trash about me to someone she thought was my friend. That friend is my aunt. I kept my cool in the moment, but do not get it twisted. Talking badly about clients behind their backs is distasteful behavior for a business owner. Completely lame, unprofessional, and unacceptable. I'm literally walking around letting my brows grow into a full bush just to fix the damage from the last bad job, and now the owner went and messed them up too. 2.5 weeks without my brows done. That alone is frustrating enough. But to then hear that she's still talking shit and running her mouth about me? That's beyond upsetting. I'm the one stuck walking around with uneven brows because of their work, yet she has the nerve to mock it like it's a joke. It's embarrassing, disrespectful, and honestly infuriating. I'm dealing with the consequences on my face while she's busy talking instead of taking accountability.

My eyebrows look great after getting them done here! They did a great job, and I literally got hit…read moreon after getting them done- they look that good. The service was quick, clean, and exactly what I wanted.

First time at iPolish and I was very impressed…read more The online booking system was easy and convenient. The salon is clean and peaceful! They constantly had someone cleaning and I love how quiet it was (even with it being busy), made it very relaxing! I had an eyebrow wax and powder dip manicure. I believe I was taken care of by Angie (based on the name on my receipt). She was excellent: extremely thorough and meticulous with both services. I was out within an hour, but did not feel like the service was rushed at all! Extremely efficient! Best manicure I've had in a long time and it took significantly less time than other salons! Friendly, helpful staff! Would absolutely recommend!

I was very surprised with my experience after reading all the wonderful reviews. A few notable…read morethings that happened: - I booked an appointment online with Angie, 1 week in advance. I arrived about 5 minutes before my appointment, and waited for 15-20 minutes to be seen. - I booked the organic exfoliating manicure (no gel)... and was given a basic manicure. No exfoliating sugar scrub. No hot towel wrap. (Both of which are mentioned as services). It was just a very rushed manicure. I included a photo to show how rushed this was. You can see the 2nd coat of polish didn't even fully cover the first coat. 2 nails had bubbles. And I could still see my nail whites through the polish when I left.. - One woman prepped my nails/cuticles and it was painful. No soaking. She put hot lotion glove on my hands and then immediately started pushing my cuticles back without letting it sit for a minute to soften them. Then she left and a different woman painted them. I didn't get either of their names and I'm not sure if I was seen by Angie, who I had booked with. This was just such a strange experience. I felt as though I was treated differently from other customers because I didn't want gel polish. This was my first time and I won't be going back here.