My husband and I rented a unit with the intent of only having it for 3 months. Unfortunately, our…read morecontractor went under and we had to pick up all the pieces, which means we had our unit for nearly 4 years! We signed a paper contract when they dropped off the unit, although I don't really remember signing a contract. But then 3.5 years later, they sent us a digital contract and asked us to sign it. But because I don't remember the paper contract, I refused to sign the digital contract. Even though we were paying every month on time for the last four years, they refused to give us one more month with the unit because we refused to sign the contract. Additionally, after returning the unit, my credit card was charged two months in a row, and I had to call the company to get a refund on my credit card. I would recommend the business because the delivery and pickup of the unit was simple. But everything else involved with renting this unit, I don't recommend.

My moving experience was amazing due to American Portable Storage!! Their communication is…read moreimpeccable and they were prompt and friendly and very reasonably priced. Highly recommend!!

Do not go here !! Started out as normal transaction…read more asking about a spot for 43ft 5th wheel. Called and verified 3times to be sure ! Arrived it was all a lie !!!! Super hard to move the trailer around and then to top it if they did not have a spot and if they did it wasn't marked !!! Called help to ask for help they were no help just ok'd everything i said . After dropping the trailer the office tried to get forceful said i was in violation of the lease ... Still waiting on my refund !!! Pictures to verify everything . had to back out of the spot !!

Be warned, they will bait and switch on price! After my first monthly payment they sent me an email…read moresaying the price of my unit was going up 76.4%!!! Of course, this was after I moved all of my stuff in. I voiced my displeasure with staff who said management told them there wasn't much they could do. They offered to cut a little bit off the new price. For this level of headache, I would have gone somewhere else in the first place. This was going to be a multi-year rental for us, but we are changing our minds after this deceptive pricing scheme. It's a shame because I would much rather support a local business than go with one of the big corporate companies.

CAUTION!!! This company is a racket!…read moreThey came to my 1 bedroom apartment to load up and they nickel and dime'd me for literally everything. So much so my previous estimate doubled, but didn't tell me it double until after the truck was completely loaded. So they basically held my belongings hostage so I'd sign in agreement to the inflated price, and said it would cost 6k to unload it if I wasn't happy with the price.. ***holes!! This was a cross country move and what would take a normal time frame 4 to 5 days to deliver this company took 20. They picked up in one truck and then delivered in an 18 wheeler, which made it impossible to deliver in an urban area. So if you use them, prepare to get storage. if you're unfortunate and you do have to deal with Hometown Van make sure you watch the inventory like a hawk.. because they will add items that don't exist just so they can charge you extra. They padded my move to the point that I had to get two storage lockers And when they delivered I actually only needed one, and when I looked at the inventory I saw in the line items where they added items that I didn't even have. And the end.. this company is very dishonest and don't do a good job. They're scummy, rude, and unworthy to be in business.. NOT RECOMMEND!!!!!!!

My biggest gripe with Hometown Van Lines is their unprofessionalism and lack of communication…read more There really is no way to find movers without a broker. So, they get the job from the broker, surprise the client with contracts and fees that weren't mentioned by the broker, then when the person is understandably upset, they blame the broker. It's definitely on hometown to reach out to a job beforehand and 1. send the contract for a reasonable review time, and 2. be very, very clear about their delivery process. Initially, I was quoted a reasonable price by my brokers for the amount of things I had. Had I known Hometown Van Lines LLC would be my mover beforehand, I would have never booked this service at all due to their consistently horrible reviews. When they got to my apartment, they shoved an unfinished contract in my face with a price that was double my original quote. The driver assured me that I would never be charged this much, but that they leave some room in case they need extra packing materials. If I didn't sign this, they wouldn't take my things. I had to be out of this apartment by 7am the following day, so I didn't really have a choice but to sign. After everything was packed up, they actually tried to charge me MORE than that initial number, because of hidden fees like "long walk to the elevator" and a claim that I had over 100 cubic feet more than the original quote. I was moving a studio apartment's worth of stuff and had very few items, so I was confused by this. I asked what took up the most space and it was the things they repackaged on their own. At this point, I started asking them to take larger items off the truck to cut down on space. They tried to tell me that they would charge me $500 to take any items off the truck. They started cutting their little charges here and there, and acted like they were doing me a favor by cutting the price to *just* $1000 over my original quote. When I moved in to my new place, they held my things for over two weeks. No one was able to tell me when my stuff was coming or even a maximum number of days they could hold it based on my location (the contract defines this for East Coast to West Coast and East Coast to the Midwest, but not East Coast to the South). I slept on an air mattress in an empty apartment for t w o weeks. When they FINALLY dropped off, neither of the movers wore masks. I understand that it's hot but we are still in a pandemic. Also a bunch of my items are scratched or broken. Picture of my shattered TV attached. At the end of it all, I wish I would have just shipped my small items and sold/rebought all my furniture. It would have been faster, cheaper, and MUCH less of a headache. I only even booked movers in the first place because I had to move alone and unexpectedly during COVID, and did not want to sell/rebuy used items or make the 22-hour drive in a U-Haul alone. Again, if one single person would have reached out to me and explained their terms clearly this would have been different. If your M.O. is to provide absolutely terrible service and then hide behind the small print of the massive contract they give you at the time of pick-up, there's something wrong there. Brokers are predatory but not everything can be blamed on them. I would also like to say that customer service really gets the short end of the stick. I'm sure they spend lots of time being yelled at because their bosses can't get their shit together. They were super nice. Don't yell at them, yell at the owners.

Public storage is a rip off. They lie saying 1.90 is the special for a month then price will…read morebe...whatever you're quoted bc really it can go up whenever they want the quoted price is only good for 1 month.so better be prepared for it to go up at any time in any amount.if it costs you to move it to and from storage unit please consider that as well as if you can afford to be jacked up on price by 75.00 or more at a time and at Any time .they apparently are month to mo th on price but I wasn't told that when I booked mine.now I'm in a real bind choosing g between buying food for my daughter or making her eat from soup kitchen bc the greedy westminstervpublic storage and all of them I guess have same picies.meaning can be raised month to month.thatz what customer care told me as they apogized for that inconvenience.i agreed to 183.mo already which is quite high and they're taking more than.i can afford now charging 260. That's more than a payment for new furniture,and for what? A small space that others are paying much less for . I'm already paying more. So if they want to rip me off then I'll be glad to share it every single day here on reviews. Bc I really didn't understand this woukd be increased I thought I was able to rent for atleast a year an d I wasn't informed ,on purpose I'm sure bc I woukdnt have rented from them if I had known this,or atleadt I'd have nothing to bitch about had I been informed. I simply can't afford it but now im stuck.my stuff is there and I can't afford to hire movers.. i guess next move is I'll lose everything I've paid money to try to keep so my daughter and I don't have to get used nasty bed bug furniture with other people's blood sweat and tears on it.im doing my best wirh what little I have to keep our beds and living room set.we already lost our home and esanimals and more now another greedy company ripping people off our tbere..is public storage westmi ster md. Tomorrow I'll write an update to say if they stopped being greedy and can honor the price I agreed to in january

the woman claiming to be manager refused to show me my locks were still on my unit after I received…read moreemail saying my unit had been locked out and was going to auction and i received instructions to remove their locks. I got there and visual inspection after she chased me to my unit screaming at me I had to call the cops on her and a big man said he was going to sue me for doing a bad public review on them it had been 19 days not 90 and their corporate office apologized but they threatened me saying if I go in there I won't get back out and I have no idea the people they deal with and I was going to be evicted if if did not pay my 6 days past due rent and when I asked for a copy of my original contract they said no and they said the people upstairs would close. the gate on me and a man stood between my car door and theirs blocking my entry into my vehicle and corporate apologized and unlocked my account. the woman said I was being over dramatic and to leave that she explained everything to me and was yelling at me for saying I'd go public threatening me with trespassing and harm . when I drove through after corporate unlocked my account sure enough the gate closed on my car twice when I was 1/2 way through laving physical damage to my car.

went into the Westminster location to rent a storage unit. Buddy was very helpful and made renting…read morethe unit very easy. I had a very pleasant experience and would recommend this storage facility to family and friends.

We only had it for a month and a half. It was pretty decent to hold our stuff that we bought for…read moreour move. HOWEVER. We got stuck inside one night. We input our code to leave, and it wouldn't open. We called the stores number (since the office was closed), and we were told that nobody left the manager's phone number with them to come out and let us out, and that we would have to call the police to get us out. We were on the phone with the cops and backed up the car, and when we backed up, the gate opened. We had to tell the police it opened and not to come out. We were SO inconvenienced by this (took about an hour total) and I don't think we'll ever be going back there again. Also, they don't have a dumpster. Weird.

I used AIS to remove a heavy glass table - I was so impressed with the fast service …read more Thanks guys !

My family cleaned out a weekend home we've had in our family for decades and needed to hire someone…read moreto come and remove everything we'd identified to be taken away. We had a mix of many different things - from old, worn furniture, to old electronics to old paint and many other miscellaneous things. After doing some research, we found AIS Junk Removal. I spoke to Anthony who was fantastic. He was very accommodating, reasonably priced, on time (even a few mins early!), flexible and very easy to work with. He took everything away and was extremely fast. Can't say enough about him and his service. Will DEFINITELY use him again when needed.