Thee Viron Roe was amazing and did a great job with my hair. He was professional and meticulous.read more

I have held a membership at this location for 5 billing cycles, paying $1,702 total. My membership…read moreincluded 22 services over that time. I have used 5, leaving 17 prepaid credits I have never been able to redeem. Here is what happens every single visit: staff confirms my available credits at check-in, I receive my service, and at checkout I am told they do not know how to apply the credits. The manager is messaged and I leave without a resolution, every time. I have reached out following multiple visits and have not received a single response. This is not a one-time miscommunication. This is a repeated pattern of collecting monthly membership fees while consistently failing to honor what those fees cover. I have full documentation of every charge, every visit, and every unanswered follow-up. I would like this resolved.

FIVE STAR EXPERIENCE!! First, the aesthetic of this place is so beautiful and inviting! I got my…read moremake up done by Bebe for an event and it was outstanding! She provided me with so many tips along the way and she was very knowledgeable in working with different skin tones! I was truly blown away with her service and how quickly she got the job done! I received SO many compliments it was UNREAL!! I also loved all the special touches like providing me with a take home touch up gloss for later! If you're looking for a make up service for an event or wedding look no further! Bebe is THE ONE!! I'll definitely be back for my future beauty needs!

They did a great job on my lashes. I have very sensitive eyes products that they used were…read moreexcellent quality. I highly recommend them to everyone.

Marcela did my makeup for a red carpet event. She did my mom and girl also. Great job. On time…read more Well prepared and handled all our las minutes changes and extra work nicely. I do a few events a year and found her services to be of very good quality and worth its value. Will definitely be calling her again.

A friend of mine treated me to having my makeup done by Marcela for my birthday. I'd never had my…read moremakeup done before, but after my experience with Marcela, I can absolutely say I'll be doing it again! Marcela listened to what I wanted, explained the process and products along the way, and was just so pleasant to be around. Highly recommend her for any makeup-related needs!

Have booked several appts for 3 of us and one person showed up and the other one did not show up or…read moreanswer my text messages. They want to charge me for this because said she showed up and I didn't respond even though I did respond within 2 minutes but she decided not to respond! Horrible customer service and charged me for the service along with charging me another $265 which is unknown and does not include the other charge for the Pro's who showed up. If you would like to be charged and robbed for services you did not even receive and one that they are not even able to explain where that charge came from but still charge you for

if you are looking to apply to this job. I would consider saving your time. it was highly…read moreunprofessional and the vibes were weird I'm not gonna lie. the lady administering the zoom where we had to show our skill as an audition was not answering to other peers when asking a question. I guess she left? I was also almost finishing creating my makeup look and the host had kicked me out. whether it was a mistake or not. this is not a company I would trust. I wasted 1 hour of my time doing a makeup look. ( that didn't even get acknowledged)

When I moved to Dallas a few years ago, I found Jenny on Instagram and instantly became obsessed…read more Every bride, every look--she slayed every single time. That's when I knew: when it was my turn, it had to be Jenny. Naturally, she was the very first vendor I booked when I entered my wedding era. I actually called her the week after I got engaged, asked which dates she had open--and then planned my wedding around her availability. That's how serious I was. I almost skipped doing a trial because I trusted Jenny that much. But when we talked, she encouraged me to go for it--not because I needed it, but because it's part of the whole wedding experience. And she was so right. It made everything feel even more real and exciting. My mom came with me to my trial, and we had such a fun time--especially with her assistant, Anu, there too. During the trial, I told Jenny I wanted to look sleek and snatched for one of my pre-wedding events. We landed on this stunning high bun, and when I got home, my dad said he loved my hair--Indian girlies, you know what a moment that is lol. Fast forward to the wedding weekend, and of course I started second guessing the sleek look. I walked in that morning and told Jenny, "Maybe we should play it safe and do a loose half-up, half-down instead." Jenny didn't let me off that easy--she literally sent me to another room to think it over! After a moment, we started my makeup, and once I had my blouse and jewelry on, Jenny tried both hairstyles on me--the soft look and the sleek high bun. The moment I saw them side by side, I knew. There was no way I could NOT go with the bun. It was just too good. Jenny had known from the beginning that this was the look. She saw the vision the second we did the trial and when I showed her my outfit. She knew what I was going for even when I started to doubt myself--and she guided me right back to it. I'm fully convinced that if I'd gone with anyone else, they would've just done what I said that morning, and I would've looked completely different. Jenny is the best of the best for a reason. Of course, when it came to the big day, Jenny slayed my classic bridal look--exactly how I imagined it. She and her team also took care of my mom, mother-in-law, and sister-in-law for both days, and they were incredible. My mom has had some questionable experiences with professional hair and makeup in the past, so I wasn't sure what to expect--but she loved how beautiful Jenny made her feel. She was completely at ease the entire time, and I could tell she genuinely felt confident and happy with both of her looks. Everyone looked so beautiful, and we had such a fun, easy time together thanks to them. Truly the dream team!

Jenny Torry is totally worth it!! I am a low maintenance (5 min makeup every morning) type of…read moreperson and she helped me look incredible for my wedding. She really listened to me and helped me pick the look I wanted (and I still looked like me.) 100% recommend!!!

Here's the thing. You get what you pay for but this business is not transparent at all when it…read morecomes to pricing, what you're getting, and what a 'completed' look is. And terrible service and communication overall. I'm kicking myself in the boots for not going with a more up to date make up & hair artist thinking I was going to get a decent experience here for a cheaper price, and then ended up paying more than a skilled makeup and hair place. First, I asked for Hollywood waves over email. The email came back saying my pictures were glam waves, so I said sure I'll do glam waves. When my hair was 'finished' curling, the front of the hair was not styled at all so I asked for more curls in the front. That ended up being a '2nd style' (at check out mind you, not during) ~ and then she proceeds to tell me 'this is Hollywood waves, not glam waves' Second, the make up artist Leslie, kept asking me what kind of look I wanted so I gave her exact instructions of what I liked. When we got to the bottom of the eyes, she just put dark colors everywhere and I looked ghoulish- I asked her to brighten it up and she asked for a picture. So I pull up a picture of a Vietnamese bride, and immediately she looks at it and says 'that's Korean make up. You need to go look for a Korean Make up artist'. I was so shocked by that comment I wanted to leave then and there but wanted to still finish the trial I signed up for. This ended up being $500 because they're calling me asking for her to complete the look, two different make up and two hair styles. I asked for the bottom part of the eyes to be brightened so that was a second make up look, and asking to style the front of the hair was called a second hair look... which all happened through the way she went about asking random questions as she's doing the make up and hair during the appointment vs. having a holistic conversation up front in the beginning. I just feel so bamboozled. Also the chairs they have you sitting is extremely uncomfortable with a low back- I honestly can't believe I was charged more to sit there and go through this experience. My back hurt for the next few days. I reached out to the business for clarification and they just simply said I got two hair looks and two make up looks, except I don't have two finished looks anywhere but just one of each. No pictures of two separate looks as they were not finished. I should have said I am not paying that then and there but I was so tired I had no energy to argue, and had to go to another meeting next. I can't recommend a business that 1) is not clear about their policy -- they need to tell you ahead of time 'if you're asking me to add this color to the bottom of your eyes, I'm going to charge another $100 for this look' instead of asking for feed back for every single thing (I'm not the makeup artist here!). I gave one feedback throughout the session and that ended up being a 'second look' and 2) immediately classifies something as 'Korean makeup' because I show a picture of an Asian woman, and tells me to go find a Korean make up artist.

I've scheduled with Backstage twice for photoshoots. Each time, the scheduling as easy and…read morecommunication was efficient. When I arrived, Leslie made certain she cleansed my skin each and every time - because the best makeup looks start with cleansed skin as the foundation. She asked to see what colors I was wearing for my photoshoots and let me know what eyeshadows, blushes and lip colors could bring everything together. Consultation and makeup application all done in one hour and the final results were fabulous. I'll schedule with them in the future. Each time, my makeup lasted the ENTIRE day. I absolutely loved each look so much that I did not want to wash my face before I went to bed!

I had gone to a different salon and the person turned my hair orange. Yes, orange. And I had gone…read moreto some salons to fix it and no one could. Finally Someone recommended Johnny's salon. At first I only wanted Johnny to do my hair, but our schedules weren't lining up. So I chose Ana. She is very detailed and she fixed it!! I couldn't have been happier! If I went to her to begin with to fix it I would have saved a grand. But here is the more impressive part. We are in a pandemic. I've been stuck at home for 30 days not face timing because my roots were so bad. I was due to go in when this started. So you know what they did? They sold me a tint kit to do at home and Ana face timed with me. I was stressed and overly concerned I was messing up and she just kept with me. Now I have pretty hair in a pandemic. Hello Facebook and IG stories. Hello socializing from afar! Thank you team! Particularly Ana! Xoxo

Trusted no one but the JR Salon to bring my hair back after 3 years of no salon services!…read more This salon is not only beautifully designed, also extremely clean. All the staff are incredibly friendly and knowledgeable, the vibes are amazing! Alex did an amazing job giving me some pops of light and dimension while keeping it look natural as I wanted, couldn't love it more!