Had to get my windshield replaced.
Best price in town was the 1st committment of good.
2nd - Paul came earlier than anticipated. Kept in touch via calling to let me know ETA.
3rd - Paul had the wrong windshield because it was ticketed for the shield he brought. I was disgusted and called to learn that he had already called the company and alerted them. I expected a price drop because my winshield is smaller but learned I had been quoted the lower price as my shield required extra molding. Whatever!
Then I did consider they were $50 lower than the closest competitior and got over myself.
4th - Gave Paul my garage door opener. He let himself in and got to work. Called when he was finished.
5th - Went to ask, "Hey can you please give me the velcro strips so I can replace my IPass?" Guess what folks...Paul was on it. He removed them and placed it them on the wheel. I asked for my second set as NOLA requires tolls. He didn't notice it but pulled them right off, too.
Paid and went on our merrily little way.
~ I appreciate the service. Paul was in my garage looking for me when I expected him to be in his truck on the streets. He was leery if his van would fit but trusted me when I said it would and showed him how tall my truck goes and it still met clearance.
Glad I didn't have to wait more than a trip back to the vendor to pick up a new windshield. No need to reschedule. Professional apology accepted when dispatcher gave it to me. No need for Paul to apologize but I recognize service. read more