the Window itself was fine but they compl messed up the window seal all around the window and found out it was faulty when after a huge storm I went inside my car and everything was soaked and then had to spend even more money to fix the damages. read more

**I can't stand this sh*t place** It's been like a few years and this place has left an everlasting impression on me. Til this day I haven't even gotten my windshield fixed because I couldn't drive my car due to leaks and season. I remember picking my car up at night when they are closed and they left my keys on the front tires. Not a big deal because I requested it. But the thing that got me was when they told me that it's all set, the rear view mirror was missing. So I had to drive back and get that. On top of that, I noticed two small dents on my roof which I know for sure was not there before. And they tried saying that it's been there like bullshit. I look at my car pretty often and most of the time my car is in the garage so there could not have been anything that could have fell on it. It's funny cause how did I not notice it before? Anyways back to the rear view mirror. I leave my garage opener in the center console. When I came back to grab my rear view mirror, they tried telling me that they left a note in the center console. BULLSHIT. Cause when I got home there was no note. Next thing you know it after putting my rear view mirror on, there was a note in the center console about how they need me to bring it back to put the rear view mirror on. First off, how are you going to call me and tell me that it's all done when it's not and leave my keys on my front tires? And then tell me that you guys didn't put my rear view mirrors on and "left a note". At this point, I'm pissed. The dents on my roof, the rear view mirror and the dishonesty. F*** this place. The way they sealed my windows were shit. They even replaced my rear view windows which I didn't ask for and it looks like shit. Oh also when I took it back home, one of the screws in front wasn't screwed on and I had to screw it on myself. And looks like the windshield wasn't even the best fit for my car cause it just didn't look right. Again, F*** this place. My 2 cents. read more

This poor excuse for a "business " isn't worth any stars. Absolutely the worst experience I have ever had with a "business". When I called on a Sunday afternoon I was quickly booked a appointment for the very next day . The man on the phone wasn't listening and ordered a front windshield instead of a rear. I called back the same day after my boyfriend told me that rear windshields done need to be calibrated and the next person I spoke to corrected the issue and said I would be allset for the next day . I called Monday morning to make sure that it was infact the rear windshield they had on my invoice because I didn't feel confident already. I spoke to a nice women who said yes she saw all that and they would be out between 12-5 today because the invoice was made yesterday . Not even 5 minutes later I received a call telling me that they wouldn't be able to install until Wednesday even with a scheduled appointment. This is totally inexcusable . Why book a appoint for someone when you don't have the supplies you need. I called back 4 different times and was told I would receive a call back and there was nothing they could do . This company is so poorly run that no one knows what's going on. The supervisor who I finally got on the phone was absolutely horrible. He kept trying to talk over me and could care less that I had rescheduled my work day for absolutly no reason. He took no responsibility for his companies lack of accountability. He told me they couldn't get a rear windshield until Wednesday and told me he was going to rip up my service order . ** I called Portland glass in tears after I explained what had happened to me the customer service women told me she would see what they could do . they came out same day and repaired my back windshield. The customer service to the technician and the district manager who drove the windshield to my house were all incredible . This is how a business should be ran ! They picked up the pieces of a poorly ran company with rude incompetent employees. ** save your time and money and call anyone but Glass America . THANK YOU PORTLAND GLASS FOR MAKING A HORRIBLE EXPERIENCE MUCH BETTER !!! read more

Had an appointment for my windshield to be replaced first thing in the morning because I had to work that day, they didn't start working on my car until a full hour after my appointment and ended up spending 2 hours in their waiting room missing alot of work time for a quick replacement. read more

The car needed a new windshield. I called a different company first. They wanted me to bring the car to them for 3 hours, and quoted me $216. I have a toddler, and wasa imagining the three hours in their customer waiting area with him. Then they fumbled their phone system and hung up on me. I called Glass America, and they said that they'd come to my house to replace the windshield. Then they quoted me a price $25 less than the other company. By 1030 am my windshield was replaced. I'll call these guys first next time. read more

Horrible customer service from the technician. I went with this company because they said that they would be able to complete the job $100 less than other glass replacement companies and would be able to install while I was at work. I was informed he would be there at 930am, he called at 1030 stating he wouldn't get to me until 3pm. He then called me at 2pm stating "I'm at your Honda where are you." Well sir, you told me you would be here at 3 and I am at my job. When he was finished he told me it was $240 and gave me an attitude when I informed him I was quoted $200. I would NEVER EVER recommend this company to anyone. #yougetwhatyoupayfor read more

showed up on time, courtious tech, however, they broke my trim, wont return my calls...the parts they broke are more than i paid them for the windshield. i called several companys for quotes, asked specificly about this trim as it is a known issue with my car. girl said they would cover it. took pics before and after.sometimes when you go with the lowest price, you get what you pay for. i would advise going to a competitor... read more