Jim is a true pro. We were able to schedule my windshield replacement and calibration very…read morequickly. He made the process seamless with my insurance company.Clean install and the glass looks great!

Jim & his team did an amazing job of replacing our class A motorhome windshield! By far the…read morenicest, most professional experts at what they do....oh so well! In addition to their great work, they went above and beyond by accommodating our need for on site replacement at our home in Billerica. Couldn't have been a more pleasant experience!

Unbelievable service. I just can't say enough good things about this company. This is business the…read moreway is was meant to be--done right, and for. efficiently, the first time. Thanks to Nick and to Charlie for making this process seamless. A+ for the extra effort.

I called to ask about cost of OEM glass repair and camera calibration-- to my surprise they spoke…read morewith the tech and advised I should first try making sure the windshield is fully defrosted/defogged as that is the most common issue for my car/model! A no-cost solution as first recommendation? 5 stars for integrity.

HI there, so originally I was trying to find somebody to visit my but messed up with the company…read morethat I actually selected so I canceled my thing with the windshield and I found They are 100% professional very knowledgeable and just super nice and the place actually is adorable. It doesn't look like a big warehouse. It is very welcoming. I Will definitely be back again. I haven't had my windshield damaged in four years so hopefully it's another four years but I'll definitely be back and they're super easy to get to.

Friendly people who work with you. Did extremely good ,quick work replacing my rear windshield…read more Would recommend to anyone

These guys are phenomenal. The price was affordable, the service was quick and the best part they…read morecame to me. I'm unable to take too much time out of work so they drove to my job and fixed it in the parking lot. They did this back in Oct of last year and the reason I'm posting this review now is because I wanted to give my windshield some time under the elements before I gave my final thoughts. Also for reference I have the sensor thing in the front you can see in the busted photo that dark square. They didn't recalibrate it, they only replaced the windshield so that should show in itself how gentle and efficient they were. I haven't had issues at all with my sensors. The windshield itself is still in great condition and KNOCK ON WOOD no chips or damage. I've gone through car washes, being buried in the snow and the heavy rain we've had the past month. The quality of that windshield I would say is 10/10. I would recommend these guys for your window needs!!

I feel compelled to write this review. I will also be trying to post the same review on google…read more Our car was vandalized and we needed a rear window. Unfortunately insurance wouldn't cover a new one so we had to private pay. I called around for prices and availability. Jesus from Empire was the cheapest by far. He had the window in the next day. They were on time and very knowledgeable! Empire Auto Glass was very professional and I would highly recommend them!

Excellent experience having my windshield replaced by this small business owner. So much better…read morethan Safelite, and the cost was reasonable (less than my deductible). Don't hesitate to give him a go.

If you want your autoglass done right the first time. First…read moreClass Glass is the only company that uses the Technician removal and installation tool. The Technician tool is the only tool to safely remove broken windshields with little to no risk of harm to your vehicle or to the technician performing the work. The Installation method of the technician tool is just as impressive. The laser guided system accurately guides the new windshield exactly to where it needs to be for a perfect factory style install. This company is a work smarter, not work harder shop. Very impressive compared to other glass shops.

I called Westford Glass to replace a shattered sunroof. The owner was immediately very…read moreknowledgeable about the process with insurance and what not to do, very helpful. I got it through insurance and they ordered the part. As it turned out, it was on back order so I had to wait. I appreciated that they were always communicative and let me know that it even was back ordered, and when it would come in - and didn't just leave me wondering if it had come in, or if they had even ordered it, etc like some shops. Overall great and timely service and I would recommend them to anyone needing any auto glass work!

Westford Glass did a terrific job with an odd install request (sliding glass windows and guards…read morefrom a Dutch company, Explore Glazing) for the hardtop top of my Jeep Wrangler. They're a great local gem and I highly recommend them.

Unbelievable service! Our Civic got a huge crack across the windshield and they replaced it quickly…read moreand efficiently! Rich was helpful and great to work with. We will always be a customer here (hopefully not with too many cracked windshields)! Cannot recommend this place enough.

A rock met my windshield and the result was no match made in heaven. Who do we trust? Veterans…read moreGlass! We've used them before and will always give them a strong recommendation. They recalibrated the camera, reattached the inspection sticker, car wash pass, EZ Pass and oil change reminder sticker. Five stars, expert service, courteous team. Make Veterans Glass your only call for glass work!

If I could give 0 stars, I would. This has to be one of the most frustrating experiences, and I…read morewould NEVER recommend Safelite to replace a windshield on a car that has a camera that requires calibration after the windshield is replaced. I had a technician come to replace my windshield at my home by their mobile unit. The replacement of the actual windshield was fine, except for the fact that they replaced my windshield with an aftermarket product for a car that is only 8 months old, and I was not notified. The glass tech was not able to calibrate my camera system, which controls all of the safety systems, including adaptive cruise control, etc. I made an appointment for a few days later at their shop for the calibration. I brought my vehicle in for the calibration (2nd attempt), and it took about 45 minutes. Additionally, the person doing it, who I found out later was the shop manager, just drove off in my vehicle for 30 minutes and did not notify me (this is a requirement to ensure all systems are working properly), but it would have been nice to be told. Upon her return, I was told that all systems passed and everything was working properly, even though I questioned a couple of things, and she stood her ground and said everything was working as it should. I left with my vehicle and found out that my front radar system, collision system, adaptive cruise control, etc, were still not functioning properly. I called to let them know my vehicle was not functioning as it should be and told the manager what the issues were. She asked me to bring my vehicle back in the next day to recalibrate (3rd attempt) it. I brought my vehicle in the next day. This time it took over an hour, and she again took my vehicle for a test drive for 45 minutes. Upon her return, she said all systems were functioning properly, and she said she tested them all herself to confirm they were working properly, and she "was able to return systems to their default status and reset everything". Again, I took my vehicle and went for a long ride to test my vehicle. Nothing worked as it did before my windshield replacement. My vehicle did not set a safe distance or provide alerts if I was following too closely, adaptive cruise control wasn't working, and my automatic braking system and alerts were not working properly. This time, I drove back to the shop to let the manager know that the recalibration was not successful and my vehicle was not functioning as it should, and was not set to the manufacturer's specifications. She then argued with me that it passed all systems that were tested by the REMOTE system that calibrates these systems. She got very defensive and basically said it wasn't her problem. I told her that I had an appointment with the dealership, and they would recalibrate it to manufacturer specifications. She said they would not reimburse me for these charges because the calibration was "successful," even though the systems were not functioning according to specifications. Essentially, it was not her problem because, as far as she was concerned, it "passed" their test. The manager at this location does not know how these systems function in vehicles to properly ensure they are working as they should be. And how these systems function from one manufacturer to another. This is not acceptable, since these systems are built into vehicles as an additional layer of security for the operator. Note, I am not saying these we should depend on these systems, but they are for increased safety of the person driving, as well as others. I would never recommend this location or Safelite to do anything to my vehicle, and I am not really sure how they are still open. As a last note, in Massachusetts, you are not required to go to a specific shop for any type of repair that your insurance company is paying for, which includes glass replacement.

I would have gave them five stars but I had to go back in to get my bag the service tech removed…read morefrom my front seat. I'm glad I didn't drive away without noticing. They did a perfect job on replacing and calibration of my windshield and camera. I will make sure the service techs can have easier access next time.