Christopher was super knowledgeable on all things auto! The other O'Reilly store on Mast St…read morerecommended him on S. Willow as they had the machine to match paint for tough ups and they didn't have the machine to help me. Christopher took care of me and about 20 others. As I watched I was amazed at how much he knew about so many different types of issues relating to automotive issues and went above and beyond by providing call backs and other O'Reilly stores that carried what they were looking for. I really appreciated him creating the paint color for my touch up and I really like shopping at both O'Reilly parts stores now. The one on Mast St and the one on S. Willow are both great. And thank you for the military discount!

Bought wipers recently at the South Willow location (used to be on Gay St) and had the best…read morecustomer service experience with Sam... she was upbeat, professional and extremely helpful thanks!

Cancelled my order for no reason. Wasting my time. If you don't want to sell parts online shut it…read moredown so you don't waste peoples time.

I ordered a few times from them in the past and didn't have any problems but my last order has been…read morea mess. Had some parts (which they shipped) , had to order other parts (told 3-5 business days) which they got some of them but after a couple of weeks I told them to cancel what they couldn't get and send me the rest. Took over another full week before I received those parts. Ordered 8/25/25 received last of what they got 9/20/25. I had ordered a new belt and it doesn't fit. Web site says it does and I supplied a VIN for them to confirm fitment. They won't credit me shipping in either direction. Ordered a radiator hose and they have 3 pictures of the actual hose F81Z-8260-BA and they all show clamps with the hose and have listed as a name for the part "Hose Assembly." There are no clamps and they won't send my any clamps.

If I could give more stars I would. Best experience buying tires I have ever had. Despite being…read morebusy, Had 4 tires done and a front end alignment in under tqo hours. Knowledgeable about their products, great value and amazing customer service. Big thumbs up to Eric who was super nice and took great care of us. Would hesitate to go here again.

I needed new wiper blades just before a snowstorm and had never needed to purchase or install…read morereplacement blades before. I usually have it done when I get the car serviced but forgot to mention it when I had the last oil change. i went into VIP and was greeted by Aiden who helped me choose the correct size and quality of blades for what I needed. Never having bought or installed them myself, I was going to break out the manual for my car and follow the instructions but Aiden came outside and installed them for me in less than two minutes! I could not be more delighted by the experience and the help! Thanks, Aiden, you are a star!

It was nice picking up online order. Asked for help installing new battery, was told they don't do…read morethat despite their site saying they do. Asked to borrow tools they pointed me next door saying VIP does all their parts assistance which is a lie. Will never use O'Reilly again

Good prices and good product. New building and grass is green sometimes. And that is all i am…read moregoing to say

The guys here are always helpful and have no problems coming out to your can to install wipers or…read morethings like that. I'm pretty happy with them and always go back.

I wanted to support a small, recovery-friendly business, which is why this experience was so…read moredisappointing. I purchased a 2018 Audi A3 Quattro here and soon experienced major issues. The transmission ultimately failed, leaving me stranded nearly 90 miles from home in Massachusetts. I later learned from the repair facility that the transmission contained incorrect fluid and was facing repair estimates approaching the value of the vehicle itself. The transmission was not the only problem. Throughout the winter, my windows constantly fogged up and even developed ice on the inside of the car, creating a safety concern. I brought this to the dealership's attention and was told to use the AC, but the problem continued. After seeking additional opinions, I learned there was a gap in the driver's side window due to a warped seal or fitment issue, allowing moisture into the vehicle. To be fair, the dealership later offered to work with me and discussed a discounted repair rate. However, by that point I had already spent significant money getting home, was facing major repair bills, and had lost confidence after my concerns about the vehicle were not resolved. What disappointed me most was the lack of meaningful effort to address these issues before I felt forced to file complaints with the Better Business Bureau and the State of New Hampshire. I personally tried to resolve things directly and felt my concerns were dismissed because the vehicle was sold "as is." My advice is simple: do your research, get an independent inspection, and be financially prepared for unexpected repairs. I wanted to support a local business that promotes recovery and second chances. Instead, I was left with expensive defects, safety concerns, and a feeling that my concerns as a customer did not matter.

Don't ever shop there dont ever order parts online! Period! Never ever ever! Terrible customer…read moreservice, Terrible online service, Terrible over the phone customer service! Just Terrible! STAY AWAY!

I've experienced Fantastic assistance in both your Nashua and Manchester locations this week. It's…read moregreat to know your company has consistant high level service at both! Nashua-Amherst St. wiperblade and washer help. Then today, Ken in Manchester helped me with a trunk issue, that I was SO very grateful for. I highly recommend both.

80good / 20bad. I…read moremade an online appt, but they called and said it was unavailable after the fact. I rescheduled for the next day (sat) for a tire rotation. They got me right in, and did it while i waited. It took like 30 min which is a little long, but they did it right and looked some things over (i could see). No upsell, and in fact the service advisor gave me a rewards card which saved me 50% on this service. That was cool. Their tech Sean is a class act!

Stay clear of this auto repair shop. I had them replace my A/C compressor for $1,600 on June 18,…read more2025. On June 17, 2026, my A/C would not go on. I called them to complain that the compressor they put in broke down in less than one year. I requested an appointment ASAP as I wanted to make a claim under the warranty. To their credit, they gave me an appointment the next day at 11am, but that is the only good news in this story. Upon arrival, they required me to sign an agreement that they could charge me $236 for a diagnostic check. After 2 hours with no feedback, I asked for an update. They said that the technician was doing the diagnostic tests now. After waiting another 45 minutes, I asked for an update, and I was told it would be just 5 more minutes. 30 minutes later, they gave me the diagnosis that the compressor needed to be replaced, and that I should also have them replace my front brake pads. I said that the compressor should be covered under the warranty, but they said the warranty was for only 6 months. I asked why they would put an A/C compressor in my car that offerred only a 6 month warranty when the industry standard for this part is one year. They said that this is the warranty that came with my purchase was my choice to which I repsonded that they never offerred me any choice, and they chose that manufacturer. Then they asked me to pay the $236 diagnostic fee. When I said that they had a lot of nerve to charge me such a hight amount after they installed a lemon of a compressor in my car a year ago, and they should at least reduce the fee, but they refused. I said that I would be writing a very bad review on their servive, and they simply said that was up to me! What a waste of # 1/2 hours of my time. The absolute worst experience with a car repair shop in my 60 years of driving.

Great workmanship and service. I had brought my Driveshaft…read morefrom my truck to the idiots at brookline machine in waltham and they did a terrible job .. you can read my review about those idiots. I did some research and found Gilbert. They made me a new driveshaft in two days .Top quality parts and service. Now the truck drives smooth with no vibration. I can't say enough good about them They are a small little shop and are honest and trustworthy. I highly recommend them for any driveshaft work needed .