Couldn't choose no stars or I would have…read more I was having brake issues, so I posted on a neighborhood page in FB to see if anyone could recommend a local garage that was reasonable (the dealer wanted $1000). I got several recommendations, but I also got a message from a guy who seemed sympathetic and said that $1000 was way too much. He told me he had a garage and could do the work right away. That should have been a sign. I talked to him on the phone, and we talked details of the job. Bottom line was that it would be between $200 and $300 if I didn't need rotors. I wasn't feeling any vibration, it was just rubbing, so I figured I wouldn't need rotors. He was reasonable on the prices he quoted for pads, so I figured he'd be reasonable if I needed rotors too. When his mechanic looked at the brakes, he said I only needed 2 rotors. Good news. I figured it would be another $150 for the rotors. When the job was finished, I was presented with a bill for almost $700. The owner wasn't there, so I had to pay to leave. I contacted him to let him know that I wasn't happy. He said that I must have misunderstood the prices he quoted. I pointed out that if he had replaced all the rotors (like the dealer was going to do) and used OEM parts (like the dealer was going to do) his bill would have been over $1000, which he had originally agreed was way too much. Meanwhile, I had to have new tires installed and the tire company had to replace all of the lug nuts on my car (at a cost of $200) because the mechanic who did the brakes had not put the lug nuts back on properly. You need to use a torque wrench, which the owner said was used. (I was sitting outside the garage while the work was being done and the mechanic was using a regular impact gun.) He also said that the lug nut problem was caused by the tire company not knowing how to remove them properly. After a couple of conversations with the owner, it was obvious he wasn't going to accept any responsibility for any of the issues he and his mechanic caused. He offered me a free oil change. No way will I trust this garage to do any work on my car!

Shad W has a screw loose. And he left my drain plug loose after a simple oil changeread more

Brought my Subaru in for an estimate after a passenger side hit and run. Insurance totaled it due…read moreto dollar amount of the dents and scratches, but I decided to keep it since it drove fine. Unfortunately, not only could they not "find" my rear bumper (that was undamaged), but they were not willing to do anything to reimburse or help, just said "eh, that's what happens when it sits on the lot". So now I have to buy a perfectly fine bumper that they probably charged someone else to put on their Subaru.

I had an emergency repair that would have worsened prior to travelling. I called Schodack Auto…read more They were able to see me immediately. (I thought I won a raffle). Upon arrival, there was assistance at the desk, and in approx. 30 minutes the car was inspected and worked on and I was out the door. And they were so kind, didn't charge. 2024 and there is still hope the world can be a very kind place - just gotta find the right place. This could be it.

I did not know what was wrong with my vehicle. Things were malfunctioning and unavailable flashing…read moreon my dashboard.Noppers were honest and said this was probably from my accident two months ago where I went to caliber collision in Troy. I thought they fixed the problem completely and they did not calibrate what they needed to so Nopper's cleaned up their mess. You guys did an amazing job I would recommend you to everybody!!!!!!!!! Jillian -Troy NY

Rich, thank you so much for reparing my car. I only had it a few months when it was hit. My husband…read morehas the utmost faith in your business, as I did when you fixed my Jeep after it had been hit many years ago. I know I really wanted my car back and you did everything in your power to make it happen. The repair work was amazing and it looked nothing like it did when you received it. As you know, I just want to get in it and drive way. I feel that the cost was reasonable and the work even better. You guys are funny and I enjoyed the visit to the shop. Hopefully, I will not see you for a while.

Everyone from service to sales to parts made our visit for warranty work go well. The work done on…read moreour freightliner looks great. We appreciate them taking us promptly at 7am too!

I found a small crack in my windshield so I used my insurance app and set up an appt to some in to…read moreget my glass repaired. This was super quick and easy process so I was happy about that. There was literally no paper work involved, and they confirmed my appt a few times so I wouldn't forget. I was told it would be a quick 30 minutes, so I waited. After 30 minutes passed, the repair guy came to the waiting room and asked where the crack was, since he did not start on it yet. Well that was annoying. Another 30 minutes passed and it was done. I have never had a windshield repair before, but they told me I wouldn't be able to notice the crack anymore. Well honestly I can easily see it and there is no difference? But like I said, I am very unfamiliar with the process. I supposed my experience was satisfactory, but definitely could have been better.

Fast AND amazing service…read more Had a large crack in my windshield that needed repair (ie: windshield replacement). Called on a Wednesday and was serviced by an extremely friendly gentlemen on the phone who said they could get me serviced next day, Thursday, and come to my house (all the way in Averill Park). Thursday morning rolled around and it turns out that JN Phillips accidentally scheduled my appointment for NEXT Thursday. JN Phillips was quite apologetic about the mix up, scheduled me for Friday morning, and as an act of good-will threw in new windshield wipers for my car. Friday morning they were prompt in arriving to my house and was able to replace my windshield in about an hour - plus installed the new windshield wipers. Would highly recommend them for my auto glass needs.

Darryl did an awesome job detailing my SUV. It looks brand new. I am absolutely going to him again.read more

Great job with exterior detailing! I called on a Saturday morning and they were able to squeeze me…read morein within 15 minutes. Friendly and professional, we definitely will be going back.

Tim at Essential Detailing is amazing! He quickly scheduled my color correction, offered a great…read moreprice, and made my 2016 Malibu shine like new. Highly recommend!

Was looking for auto detailing, stumbled on essentials, and am so happy! My car looks better than…read morenew. Tim is professional, personable, and prompt. Will definitely use again, and even family members are making appointments.

This is my first visit. The location is conveniently right off of the highway. The signage is…read moreexcellent. I was immediately able to locate the Ford sign from a mile away. When I turned onto the road to enter Ford there was ample signage for the service area. I knew exactly which direction to turn into to enter service, where to park and there was also a service sign with enter here directly over the service entrance area. This is always helpful when this is your first visit. They immediately served me and entered my information and I signed up for shuttle service, but because I arrived so early. They said they could have my car serviced early so I could drive myself. I said great, I'll wait. 15 minutes before they promised to have the car done the service rep came and told me they were done with one finding and if I opted to have that service they would still have me done on time. Well, unfortunately, my car wasn't done on time and when I went to the service rep he apologized and said there was no charge for the service that day. I truly appreciated that they stand by their word. They also have a coffee service which I totally appreciate as a cup of joe in the morning person. I'll definitely be back.

THE WORST!! If I had a positive experience, I would also write about that. But I have never been…read morescammed before this company had attempted to do to me.DO NOT BRING YOUR CAR HERE!! if it is a dealership only issue, bring it somewhere else to a different Ford dealership. They will tell you things that need to be fixed that are not true, you may even come out with a problem that you did not have before, but now suddenly have, my guess is that they're on commission, and makes things up. Do yourself a favor, go somewhere else do not give this dealership the opportunity to screw anyone else over. And if you put a complaint into corporate, it's never addressed. It is up to the dealership to contact you about your issue, and they just never ever call. They simply do not care.