As a woman going in to a dealership by myself, I was a bit nervous. Chuck was a great, no pressure salesman and knew the car. Jamil, who helped me with the finance portion, was amazing and saved me a lot. This is my first time at the new building on upper Central. It's beautiful! read more

DePaula Mazda - Car Dealers Near Me - Albany, New York

Scheduling service is a nightmare from this place I always want you to leave the car half the time it's usually more than a day services. The work is done well, but I shouldn't have to leave a car for an oil change that's been scheduled weeks in advance... read more

Purchased my vehicle here and get maintenance done here as well, until today. Came to get my state inspection done, called and made an appointment for 10am... my vehicle didn't even get seen until 1pm... let alone wasn't finished until 2pm... o don't care how busy things are do not have me make an appointment at 10am knowing it won't be seen then and in no other place have I ever waited for 4 hours for something that takes 30 minutes. Waist of my time! I've also been begging them to take the Depaula sticker on the back off cause it broke in half and just has "aula" on, and yet again it's still there.. after 4 hours.. I've asked for it off the last 2 years... nothing. Waist of time just go literally anywhere else. Also THEY NEVER EVEN INSPECTED THE DAMN THING LITERALLY TOLD ME IT WAS ALL GOOD AND DIDNT EVEN FINISH THE JOB!!! read more

I knew what used Mazda I wanted and knew the features. The sales guy said he'd let me know when one came in. He didn't. I found three on-line on their website a week later that could have worked. Called the sales guy and he didn't get right back. By then they were all gone. Then the sales manager tells me he has one that hasn't gone through their inspection just in so I go see. Firstly, it wreaked of smoke and then he said because of my trouble he'd give me a great deal. It was not a great deal at all. How insulting! I bought a nice Mazda for much less in Utica from a Ford dealership a week later from a very nice salesman who didn't try to scam me. I don't like being treated badly and I'll give my business to those who actually care about customer satisfaction. read more

New Location. Same 5-star service! We've been depending on Depaula Mazda Service for a couple of years now and couldn't be happier. Their new building now matches the level of service they provide. Even though I had an issue once after having my car serviced, I returned a bit later and they resolved the issue within minutes. (I had a low tire pressure light come on after a rotation...just needed a bit of air). Employees are polite, professional, and knowledgeable. Like many (perhaps all?) Mazda service centers, they send a video of the work they're performing. The new building looks high tech. You're able to exit your car in an enclosed garage. There are comfortable waiting areas with coffee, water, and WiFi. read more

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This was my first time shopping for a new car and only my second time going to an actual dealership. I'm happy to say that DePaula Mazda did an excellent job! To give some background, about 12 years ago, before I moved back to NYS from CA, a gearhead friend of mine suggested I checkout the Mazda3 hatchback. He was a self-proclaimed car guru gifted with the unique ability to predict your favorite vehicle based on your personality. It had been 13 years since I even needed a car, so I was open to any and all suggestions. I found and purchased a beautiful uniquely blue, 2007, pre-Bluetooth standard, used Mazda3 from a veterinarian in Colonie, and I have to admit, my car guru was 100% correct in his prediction. Despite my efforts to take great care of my beautiful car, 12 years later I found out that the 2007 Mazda3's had severe rust issues under the car, and I was lucky that mine lasted that long. So I found myself car shopping during the pandemic, looking for a very specific replacement to my favorite car. Subaru almost had me, but during my test drive, the base model felt plastic-y and cheap, it had poor pickup (horsepower), and I had a very typical "used car salesman" type experience from the Schenectady dealership -- which immediately turned me off to the well-respected brand. Months later it finally happened... Like a ray of light, a summoning from the great beyond, an email came in from one of those CarFax/CarGurus sites about a reasonably priced, blue, preferred, 2020 Mazda3 Hatchback. It had everything I needed (which was a pretty short list that included, AWD, blue colored, and Android Auto). Upon arrival, I was greeted by a new salesperson named Colin. He was young and definitely new to the process, but he more than made up for that with excellent customer service and his willingness to go above and beyond. To be fair, the car practically sold itself, but Colin was the breathe of fresh air that I needed, and I was happy to give him the final sale. From test drive, to the masked elbow bump (aka - the pandemic handshake), the experience was pretty smooth. Colin emailed me and texted me all the information I needed. Then he and the DePaula team did all the nightmarish work which included registering the vehicle in my name, transferring my plates over, transferring my insurance, figuring out the loan details, and lining up the paperwork. Honestly, it couldn't have been an easier, more pleasant experience, and I'll always recommend them because of the great work Colin and the DePaula Mazda team did. read more

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STAY AWAY.  DISHONEST DEALER !   My story.  Found the exact car I wanted on their web site (not a 3rd party site).  Called 4 days in advance to make an appointment (gave them their stock # as I was looking for a very particular car).  Confirmed appointment.  Took Amtrak to Albany,  showed up for my appointment to do a test drive.   Guy at front went back to get Ben (person I had the appointment with) and returned to tell me the car was SOLD LAST MONTH!   WTF.   BAIT AND SWITCH!   I am wondering if the car even ever existed at this point.   FYI car is STILL listed on their web site. S read more

Superb experience at Depaula Mazda. Jeff Jenkins did not push a vehicle on me, he worked with me and kept in contact with me via phone and email. Jeff is extremely knowledgeable, friendly and straight to the point, no messing around. Once my certified pre owned vehicle was ready they gave me a call. When I arrived they had the car in such Pristine condition you could not tell it was used! Jeff gave me a tutorial on the vehicles infoscreen and showed me how all the bells and whistle's operated. Jeff made sure I felt completely comfortable in the vehicle. With the help of Frank Santoro from the finance department i was able to obtain the best rate. One of the best buying experiences I've ever had, I left feeling like family. This is how car buying should be, stress free and happy! I highly recommend you consider Depaula Mazda for your next vehicle purchase. Ask for Jeff, you will not be disappointed! read more

DePaula Mazda - Mazda CX 5 - Car Dealers Near Me - Albany, New York

Another pleasant service experience for my New Set of Michelin CrossClimate2 Tires & Alignment.! My Advisor Brian L and Tech Daniel B Thanks guys appreciate it. read more

DePaula Mazda - CX-5 Aka Shadow - Car Dealers Near Me - Albany, New York

Service department was efficient and professional. I will be returning for future service needs on my Mazda.

Extremely pushy and phony car salesmen. My salesman Justin wanted me to test drive the car SO BADLY. I said to him over and over again, "I already sat in the car driving it isn't gonna magically make me able to afford it, can we please talk about financing before I test drive" he wasn't taking no for an answer. The dealership would NOT acknowledge a leasing special they had on their own website. They wanted me to finance a more expensive vehicle and wouldn't take no for an answer. At which point Justin's manager comes over, to try and convince me that their own leasing deal is not a good option. (He is who ultimately made me walk out.) I said "I want to pay less than $400/month. The manager replies with "ok so 399/month, do we have a deal?" I thought he was joking because of how ridiculous he sounded but no, he was serious. My experience was stressful, I was just defending myself and my choices the entire time I was trying to buy a car. I wanted to buy one- they just were so awful to deal with I decided to go elsewhere. I feel like I was mistreated to be honest. This review is short, i have a lot more to say but I'll spare you. This place is awful do not give your money to these guys. They're not good people. read more

I went online to enquire about the availability of a Mazda MX-5 roadster. The chat person (Nicholas G.) could not tell me if there was such a car available. I wasn't surprised, as I suspect he wasn't even in the state let alone at the dealership! So I called the dealership. I asked the person if there was an MX-5 on the lot that I might test drive. She asked me to repeat the model of the car and then asked, WHAT KIND OF CAR IS THAT? Really? what kind of question is that from a Mazda dealership? read more

Great place to hangout as a FAMILY. we loved it. Anyway, I have Mastitis and this place wouldn't service it. Ummm... I got my car here lol. Maybe next time I'll just hit bare blends instead. read more

They gave me a Royal screwing over by Mike Haertel, the crooked (salesman) who shafted me over good!!! Don't ever deal with these idiot's, they're no damn good. Spend your hard earned money with an honest dealer, and not with these clown's who will screw you over!!! THEY'RE NO DAMN GOOD!!! read more