I cannot recommend this business. Super disappointed in this local, small business. She takes your money upfront for the entire job which is questionable to begin with, promises you a delivery and install timeline, finds excuses why the install is delayed and weeks become months. We ordered multiple products from Glass Queen including two shower doors and two bathroom doors. I give her a two star because she showed up right away and had good response time when we needed an estimate (but also took all our money upfront right away) and when the product finally did get installed it looked real nice but that was after many months past the promised date with excuse after excuse. In fact. we still have a bathroom door that has not been delivered or installed 3 plus months after it was promised. It's no fun using a bathroom without a door and it's no fun having to pray that "one day" you will get what you payed for 8 months ago that was promised in "6 to 8 weeks." read more

Where can I start, She was rude, not punctual, talking trash about her "brother company" that's in the same industry. What a mess. She wore nasty boots and no covers in my house and wouldn't stop touching everything that was clean. I felt like my place was going to get broken unit when she left. Never would I use this Drama Queen. 1 star all the way read more

Ginette's team did a great job start to finish. They were very professional and clean. The job was done perfectly. We totally recommend them for your glass needs. read more

No, I would not reccommend Ginette/ Glass Queen. Ginette regularly bullied and cussed out my contractor, his workers and ultimately me. When our 40k+ purchase of new doors and windows finally arrived after 6 months of waiting, her crew of two (her son and another guy) only worked one day a week. She announced her company "does not work Fridays!" On the remaining weekdays, she claimed she had other jobs, even though by then we should have been her priority. It took over one month to install a total of 4 doors/ 7 windows. Hang on people... the story gets worse! She also took my money for closet doors in May 2022. When we were ready for install in September, she kept delaying and stalling, claiming the company had lost her/our order. By the end of November I finally figured out which manufacturing company that was by simply cold-calling a number of manufacturers. The company in question said that yes, Glass Queen had put in my order BUT only at the end of October 2022 (not in May when I paid in full). There was no loss of order. However, this company said it could NOT process and build this new order of closet doors until she had paid for them in full. In fact, she had not paid them anything yet. They told me it would only take 1 week to build them- no delay issue at all. When confronting her, she continue to spin, but there was no longer much wiggle room. The facts speak for themselves. She clearly had used my payment for her own personal use and now did not have the funds to pay for my closet door. It was only when I started the process of filing a small claims against her that she finally refunded my money in late December 2022. Ultimately, I went to her brother's longstanding company who charged me 1k less than her. What does that say? Btw, she regularly trashed her brother, but when I spoke to him and told him my story, he never said one word about her. Kept his mouth shut. Additionally, nearly 5 months after Glass Queen's installation, I am still having problems with the sliding doors working properly. For those of you who have had great results with Glass Queen, consider yourselves very lucky. read more

Glass Queen... the name is appropriate. This company comes to the table with performance. We just had three projects completed by Glass Queen and all three projects were perfect. They meet the deadlines and give great attention to detail. After 30 years a builder it was great to find someone who came ready to be apart of the team, ready to work. One of our Projects had an insane deadline. We called two other local glass companies that didn't even bother to show up. With Glass Queen the work was on time, complete and flawless. thanks, Ed R. Toluca Lake, Ca read more

Ginette is a rockstar!!! Stellar work, timely, and accurate. I've worked on multiple projects with the Glass Queen and I strongly recommend working with them read more

Ginette replaced about 15 windows in our house that had fogged up over the years. She did it at a very fair rate and they did it in less than 2 days. My wife really appreciated how thorough they were and how careful they were to be clean. All in all a great job!! read more

I agree with the last post. We got really poor service from them as well. Ginette told me that she would have my shower done before a holiday and then made several excuses and kept changing the installation date. I had to keep calling her before she finally delivered my order. As part of the same order I also bought and paid for a mirror. Before she delivered it Ginette told me that it was going to cost me an additional $500 because it was larger than she priced it for because her men measured wrong. She said she wasn't going to make a profit on it. I told her that it was not my problem that her guys measured wrong and I wasn't going to pay $500 more! ! It was highly unprofessional and I'd never heard of such a thing!! Then the shower door leaked and we could not use it. I called her 5 times and asked her to come fix the problem and she kept giving me excuses. A couple times she said the workmen would be right over and I waited all day for them and they never showed up. I finally called Brothers Glass and Shower Door and they were out the next day and fixed the problem for a very reasonable rate. They gave good service. I highly recommend Brothers Glass and Shower Door. Don't waste your time with Glass Queen. She's a total flake! read more

I found Glass Queen on Houzz after trying to get another glass company who was recommended by our contractor to send us a bid for our project. At first Ginette was great - responded quickly, came out to look at the job and get it going since she knew we were in a hurry and was literally our last project in our house before we finally moved in. What was supposed to take a week took a whole month of checking in with her to see if the glass had come, trying to set up installation, still waiting for the glass and waiting some more. If you have all the time in the world, go with Glass Queen, the stairway turned out great once it was finally completed. But if you're looking for a quick turnaround, she can not deliver as promised. read more

Wouldn't even give Ginette one star! We contracted her to do glass shower doors in our bathroom. We gave her a deposit of 1/2 the cost. She told us they would be installed in 7-10 days. After chasing her for 4 weeks, she never returns a phone call, I threatened her with legal action and requested my deposit back! She replied to THAT email and said she would mail the check back to me that day. Well it is. 7 days later, I live in Redondo Beach. The mail doesn't take that long.My husband and I have repeatedly tried calling and emailing with NO response from Ginette! Oh what a surprise! We have now contacted our attorney and I will be contacting the BBB to report her scam!! I would NEVER RECOMMEND HER OR HER COMPANY TO ANYONE!!! Buyer Be Ware!!!! read more

Glass queen and my business have resolved our disagreements. She made good on her past due and explained what happen with the clients not paying her to take care of me. It was a bit inexcusable but she made good plus interest and referred me to 2 contractors who also used my services for some solar control window film and decorative films that I carry as well. Sometimes things happen but the best resolution for me is communication. We are on good terms and she has taken care of business. I hope that our future dealings are prosperous and pleasant. Thank you G! read more

have been working with the glass queen for the last six months. LOVE the work. deadline driven, quality. Could not ask for a better product or better customer service. Shower enclosures, room dividers, fireplace covers, tables, mirrors on a grand scale. just amazing work. could not be happier. read more

Mirror mirror on the wall who is the Glass Queen? Ginette. If you need a pro, call her. She knows her glass, can advise you with her great taste, delivers and stands behind her team's work. We love our 3 showers and mirrors that go with. read more

I cannot say enough wonderful things about Jenette and her company Glass Queen. She was so professional and detail oriented. She has great ideas without trying to overstep her boundaries. Her disposition and warmth make you feel comfortable and confident from the very second you meet her. She has a very competent crew who get the work done quickly Without sacrificing quality. If only every client I worked with this amazing... I too would feel like a queen. Thank you Jenette, my clients are very happy and I look forward to working with you again and again and again. My very best, Michelle read more

DON'T TRUST THEM...they take your money but NEVER deliver...6 months waiting for a single piece of glass and nothing but false promises...the worst...STAY AWAY TOTAL FRAUD!!! read more

Glass Queen charged us $6300 up front to replace windows. She has never returned and never done any of the work. Every time she made an appointment, she stood us up. We've been trying to serve her court papers for months, but she avoids service. She is definitely a crook. Definitely don't use her!! read more

STAY AWAY!!! Paid $1,200 for window February 2011 that was never delivered. Ginette insisted on being paid in full before ordering my window, and then called me every day until she got the check. I Never received anything but excuses, and after 5 months of living with a boarded up hole in my living room where my window was supposed to go, I ordered another window from Benchmark in Culver City which was delivered in less than 3 weeks, for half the price I paid Glass Queen. After waiting a year for a refund from Glass Queen, I filed a small claims action. After Glass Queen was served the lawsuit, Ginette called me and told me that she kicked back money to my contractor. This might explain why the window from Benchmark was half the price. Trial is March 21, 2012 at 1:30, Malibu Court House, LASC Case Number MAL 11X00237. Bottom line, in my opinion, Glass Queen overcharges in order to pay kick backs to contractors, then doesn't deliver or refund your deposit. You've been warned. read more