Took 1 hour for the snail paced man to cut a few pieces. Hands in pocket just wondering around looking for material ! You might as well plan a long wait read more

I had these folks come out to my bosses house to measure for a shower glass door and a mirror, they had to come out twice and now I can't even get a hold of them to find out when this stuff is coming... This is been going on approx two months now? I don't even know if this is been ordered or made for us because no one will get back to us. read more

Several units in our condo just had a new skylights installed by Malibu Glass. Gerald Lemonnier worked patiently and tirelessly with the owners as we came to an agreement regarding the design of the skylights in the materials to be used. Once this process that work itself through the custom made units were produced efficiently. All the owners are thrilled with our beautiful, architecturally, stunning skylights. Malibu Glass crew who worked on our building were professional, meticulous, and a pleasure to work with. The experience from design,through installation, through clean up was exceptional. We would not hesitate to use Malibu Glass again in the future. read more

The absolute worst. I don't know who's steering that ship but there is horrible communication. Waited over a month to hear nothing from them calling them 3 times. No one takes ownership of quotes timelines or completing a job. If you're in Malibu get Economy Glass in Santa Monica, They get the job done. read more

Malibu Glass is amazing! Their work and customer service is second to none. Robert always takes that extra step to help me when I'm in a pinch. I love them. read more

Absolutely the best! Got all my doors and windows replaced, it was a big job and they were amazing all around. Hugo and his team were the best! They were kind, considerate and did really great work. Susan was so helpful and kind as well, Gerald too!. I would highly recommend them to anyone. read more

As anyone who lives in Malibu knows, it's hard to get a "trade" out here. Go local!!! These guys were A.M.A.Z.I.N.G! Marvin figured out in a heartbeat why our frameless showers no longer aligned. He went back to the shop (and did not charge for travel time) got the parts and now two showers fully repaired. I cannt wait to have them back to work on sliding glass doors. A truely great experience. read more

Malibu Glass & Mirror did a fabulous job with my frameless shower enclosure with satin brass accessories (which are hard to find btw!). I live in Santa Monica and my project had several difficult space constraints and requirements. Juliet sent someone to my home the same day I requested a quote! The technician was thorough, clear and very efficient. I had previously gotten several glass companies to provide me a quote and was getting frustrated and disappointed with the process. Malibu Glass was on time, clear and concise, and followed the schedule completely. The entire process was smooth and easy and most importantly, I'm so happy with my shower door! Will definitely use them again and can't recommend them enough. Thanks! read more

Called to get a quote on a bunch of work. They scheduled someone to take a look. We showed them the glass doors that weren't working well. They kept asking us what we wanted done to every door and we asked them to take a look and let us know. The individuals who arrived at our house didn't seem that knowledgeable. Any questions that we asked the team they told us we would need to call the office as they didn't know any answers. It's been over a month and no estimate was provided. I've found someone else to do the work who was very knowledgeable and quick. read more

I understand other reviews saying that Malibu Glass quoted higher prices than others, which has been my experience twice in the past but I also used them twice for window replacing at different homes and couple of small pieces of glass for outdoor tables. This time I needed 2 large 1950' cracked window panes height about 80" and another window pane 4'x5' replaced and got quotes from several companies from Camarillo to Culver city. Got quotes mostly for $1800 to $2000 over the phone and lots of winning because of our location. No one wanted to come out and measure besides this company and one in Camarillo that forgot to measure a window for the quote. Malibu glass did the job for under $1200 and were more than careful removing all the glass and did a super job installing the new panes. Not cheap but ended up being the most affordable. Dealt with Susan who also gave me a small refund as the glass ended up being a bit less that quoted. read more

Malibu Glass did an excellent job and a reasonable price, and I'd highly recommend them. The back of our home is sliding glass doors with a very large glass A frame. Custom windows and framing were needed. Malibu Glass installed all new sliding glass doors, replaced the A frame windows in front and back, replaced another window in front and several window panels in the entry way. These were custom measured (and sometimes custom cut) items, with new frames needed. Malibu Glass took on the project and did an excellent job. One thing that we really appreciated was the personal involvement of Gerald, the owner of the company. He did the measurements and bids, and was our direct contact. Communication was excellent. Also his staff was extremely helpful and professional, especially Adeline. We are very happy with our choice of Malibu Glass. read more

These guys are great. Tremendous attention to detail, extremely courteous, great communication, beautiful work. They did all the windows and exterior doors on a new build. Little did I know that the "salesman" was really the owner - Gerald Lemonnier. He was humble and helpful. But everyone from Tim and Erasmo, to Hugo, Edwin, David, (plus more) and Adeline, were all terrific to work with. read more

Malibu Glass and Mirror cannot be compared to any other competitors in the industry. For over 40 years, Malibu Glass and Mirror has been assisting Malibu residents. This company by far offers the best customer service, and has the best staff in the industry. Gerald, the owner is involved in every project. He makes sure everything is done correctly and in a timely manner. When you work with Malibu Glass and Mirror, not only are you getting the best materials, knowledge, and craftsmanship, but you are receiving a service from people who care. I fully endorse this business, and recommend that you contact them for any related need. read more

I called to get a quotation for an skylight after 1 week in which they went to the house to take measurements etc, The woman in the phone was extremely rude. She did not let me speak!! And then she hang up on me. I called back to ask why she hang out on me and asked to speak with a manager. She did not communicate me with the manager. read more

I'm so happy to find a contractor who's friendly, helpful. and goes out of their way to resolve an issue. I would use them again and recommend them to friends. read more

Best customer service in the area very professional and timely service with a smile .

I am very pleased with the work and service provided by Malibu glass. They installed new glass in our shower enclosure, installed a new glass dining table top, and a new bedroom closet mirror. Everything looks great! read more

Horrible is hardly adequate to describe our experience. Misrepresented , nasty and lacked any professional responsibility read more

My wife and I just replaced our ancient master shower door with a new frameless rain glass one from Malibu Glass. They gave us a great price, and the installers, Max and Pedro, did a fabulous job. So glad we picked them for the job. read more

I love writing positive reviews. Unfortunately, my experience was like Doug's. We have 30 windows to replace. Malibu Glass came out to give an estimate and the representative spent a long time measuring and talking to us that day in November, but we never received an estimate or a quote. I called the office three times in January and spoke to two different people who assured me they would send it out, or call me back to explain what's going on. Nadda. We were pretty surprised by the lack of professionalism and curtesy considering that they are a distributer/installer for Fleetwood -- a premium manufacturer we really wanted for our home. read more

Do not ever EVER use them...I had them come out for service call to replace a gasket on a shower door...they didn't have the correct one, ordered it and installed it...took like 6 weeks of making and breaking appts...still wrong! Awful management, no follow-up on confirming appts, pathetic coordination...go elsewhere!!!!!!! read more

I hired Malibu Glass to replace some poor quality windows for a house I recently purchased. The "before" and "after" was like night and day and the workmanship of the installers was amazing. I highly recommend Malibu Glass. read more

I'm a local contractor who needed a picture window replaced on a large job in Calabasas. After waiting for three phone calls, none of which were returned as promised and sending detailed pictures via email for an estimate, I got nothing. Not even a call to say they were too busy or didn't even want to bid my job. Steer clear from a company such as this that can't even follow up with a simple request to change out a broken window. America's fore fathers are rolling in their graves today. This is now how we do it here in the city of angels. We are better than this... We serve our customers with pride. We call back and communicate, we respond with honesty even if we can't make something happen. We respect each other and enjoy the pride that comes from this sort of ideal. read more

So many mistakes and unapologetic issues with the shower door department. Had our sliding door fixed no problem...great experience. But the shower door service and even ugly handle style makes this a 1-star company for shower doors. read more

A recent burglary at about 9 PM in my home resulted in shattered glass in a sliding glass door. After contacting Malibu Glass when they opened the following morning, two guys came out that same day to remove the glass and temporarily secure the space with plywood. As soon as the replacement glass arrived, the guys returned to install it. During the installation process, they thoroughly cleaned the sliding glass door tracks and even cleaned the large glass window adjacent to the sliding glass door. Both times the guys were very professional and pleasant. I was also very pleased with Susan in the office. She was quite competent, professional, efficient, & friendly, and her estimated timing for the installation was 'spot on'. I am so pleased that my friend, who is responsible for maintenance on a large commercial property, recommended Malibu Glass. And I also recommend it to you -- give them a try. I think you'll be pleased. read more

After two unsatisfactory meetings with other glass shower installers in Kalamazoo, I called Malibu Glass in Grand Rapids. What a breath of fresh air! First, I was able to speak directly with the owner and installer and he not only answered all of my questions without rushing me but offered ideas and suggestions to make my shower even more beautiful. The glass installers I had spoken with in Kalamazoo seemed annoyed when I asked questions, made little or no effort to find hardware that matched the rest of my bathroom, had no creative solutions for a design issue that arose, and one of them would not even provide me with an opportunity to speak with the actual installer before I signed their contract for $3500. In contrast, Tom at Malibu Glass came up with several creative options, shared every detail with me in advance, went out of his way to find matching hardware, provided me with two detailed drawings of shower options to help me envision the final product, and then installed the shower himself two weeks before I expected it to be done. And on top of all that, he and his co-installer (also named Tom) were gracious, polite, and even installed a soap holder/grab bar for me at no charge. Tom's service and customer focus puts the Kalamazoo glass shower installers to shame. Thank you Tom (and Tom!). The price was not cheap but it was worth every penny and I have a shower that is perfect and more beautiful than I ever imagined. read more

Malibu Glass is great! The staff is helpful and prompt. The workers are clean and efficient.

Fantastic experience! Exceptional craftsmanship. Excellent service. Timely response to all needs. Responsive to budget constraints. Very sensitive to customer needs - and goes beyond most in providing you with an exceptional, professional experience from start to finish. Highest points for Malibu Glass & Mirror and the exceptional team behind the company serving the area for over four decades. read more