After paying $350 for a quote, I received my quote, which was significantly higher than two others. I had a few questions regarding that quote I paid for, I sent an email to Rachel, no response. I had a call with Chris in which he said he would call me back with some answers, no call back. I called again, no further contact. This is NOT a company I would want to do business with when I can't even get a call back after paying a high quote fee with simple questions on a $30K job. Shameful to do to people. My advice is call around, good companies will come out and give the same type of quote Preferred did for free, and actually give you good business manners and call you back. read more

This is a great glass and window company. The technicians are knowledgeable, professional and courteous. They provided the service I needed and helped me with future considerations. I highly recommend this company and plan to call on them in the future. read more

Don't expect them to follow through on the "lifetime warranty". Granted, my windows were installed 25 years ago, but when I contacted them about a leaking window, it sounded like they would at least come to check it out, even knowing how old the window was. I've been ghosted - no response to my emails since my contact was going to "check with his boss". At least have the decency to tell me they're not going to live up to the warranty! read more

I loved our experience working with Preferred Glass and Windows! Chris quickly came out for an in-person consultation, and then again to take measurements for our project (10 windows and 2 sliders). Our primary contact was Rachel who guided us through the whole project. The crew came out each day on time - and were professional and thorough. The finished product exceeded our expectations! I recommend Preferred Glass and Windows without reservation! read more

What an absolute disaster of a company. They measured our windows wrong so the install of our new blinds was delayed, a glass shelf they installed fell within a day of using it so they had to redo the work. A worker showed up earlier than the appointment we scheduled and proceeded to harass our staff for not being ready before storming out before doing any of the work they were supposed to do. Another one of their staff complained non stop about his supervisors to our staff to deflect blame from the poor work. And to top of all off they started calling, harassing and visiting the store for final payment before they even sent an invoice! We asked for an invoice and an hour after they sent it they were back on the phone demanding immediate payment. Just the worst people and work you could imagine. read more

First of all, back in 2011 I purchased 6 windows, entry door, French door and a sliding glass door before moving into a purchased pre-owned house. At that time Alan the owner helped me with my order and his lead crew installer Jeff were amazing. Everything went smoothly from order to installation. My doors and windows looked amazing and still are amazing. That is why I ordered windows again from Preferred Glass and Windows. Fast forward to today, I purchased 5 more windows for my mothers house where we are remodeling after her passing. Nick was very efficient and helpful changing a few items on my quote. After my quote was approved and Milgard notified them when they would have my windows the installation team was scheduled. The new installation team I had was excellent as well. Bruce and Tyler plus I had Jeff on my second day and another young man who I don't remember their name, so sorry. Thank you to everyone who made this again a smooth process from ordering to installation. read more

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Preferred replaced the windows on home recently and did a fabulous job. The help I received was about things I didn't know were "a thing" and made a world of difference in the look of my home. Picture Windows for instance in places you never open your windows made an amazing difference. I've also ordered a custom door. Nick was especially helpful and patient with me. I can't wait for delivery. Be sure you talk to someone at Preferred when making your choice. read more

Preferred Glass And Windows replaced my townhome doors and windows in 2024. They are a professional team with great customer service. Their installers were knowledgeable experts and did their work with attention to quality. They finished the work one day early without any issues. I highly recommend this company if you want to replace your windows/doors. read more

Preferred Glass and Windows installed a beautiful iron and glass door in my front entrance. I cannot speak highly enough about the wonderful job the three gentleman did with the door, Jeff, Cameron and Bruce are the best. The workmanship in everything they did was just beyond anything I expected. They were so efficient not to mention extremely neat and cleaned up completely after the door was installed. I would recommend without any doubt, contacting Rachel at Preferred Glass and Windows in Simi Valley, and cannot wait to have them install two additional new doors on my next house project. read more

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A 5 star company for window replacement or for obtaining new windows! We have used this company over the years and are happy clients!!!

Fantastic experience from start to finish. Just replaced 14 windows and a frameless shower door in a two story home. Nick in the showroom was very knowledgeable, answering all of my million questions to make sure everything turned out perfectly. I received quotes from several local companies and Preferred's quote was the best. They have their own installers who were all extremely professional and easy to talk to. They worked so hard to get everything done in two days. The finished product is amazing. Highly recommend Preferred Glass for replacement windows or shower doors. read more

I have going to this business for many years living in Simi Valley for 37 years The customer service is great and very quick to service

The crew from Preferred Glass and Window just finished installing our new Milgard windows for our home and we are so thankful we went with this company. Since these are replacement windows Rachel in the office showed us all of our choices for energy efficient windows and walked us through the specifics of the bid and the timeline for delivery and installation. Nick in the office was also very helpful with pricing and explaining options for glass replacements. Christopher, who measured for the windows, and Allen, the owner, came by the job multiple times to check on the progress and address any needs that we had. Preferred glass was very competitive in pricing. With the install to take place in January, weather was definitely a factor. Knowing this, the crew at Preferred Glass made sure that they had not only one but two crews sent out to get the job done before the rain set in. Bruce, Jeff, Cameron, Eric, Pickett, and many others got the job done seamlessly and on time. The crew showed up every day, ready to work and left our home clean and orderly at the conclusion of every workday. They were neat, careful, and professional throughout the entire process. We felt that they cared for our home like they were owners themselves. Communication was top-notch on this job! We are so happy with our decision to go with Preferred glass and window and we would recommend this business wholeheartedly! read more

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Had one of my customers use these lovely people. I called them for my home. I had accidentally cracked my window in the kitchen. They quoted me over the phone. I set up an appointment with them for the very next day. They came on time within the time frame. They got it done quickly, and efficiently. The window looks great no issues. All done. Thanks for the quick service. Rachel is fantastic I really enjoyed working with her over the phone. Nick is pleasant at well. Thank you guys for being a good team. read more

I needed a new security screen door and cannot say enough great things about this company. From the very start, dealing with Rachel all the way through Bruce coming out to do the job the service was top notch. A great Simi Valley company that exudes professionalism and great customer service at every step. I highly recommend them! read more

We had a great experience with Preferred Glass. Chris came out to give us a quote and he was very friendly, knowledgeable and very thorough. He showed us all the frameless glass standing shower door options and sliding door replacement for our 2nd bathroom. We ordered both bathroom glass doors with Chris on the same day and Rachel helped schedule everything for us. The team came out to install within a week or so. Tyler and crew were on time, professional and very patient with all our questions. They even took some time and helped us resolve an issue with one of our windows. I would definitely use this company again, they offer so many other services and it will be our pleasure to give them more of our future business! read more

I am a little late in writing this review. I had my windows replaced a few months ago. The person who came out to measure our windows was extremely helpful and knowledgeable. He gave us a few ideas that we ended up using and I am grateful for the changes. There were a few glitches when the windows were installed but they were quickly resolved. Rachel at Preferred Glass has superb customer service skills!! She went out of her way to make sure we were satisfied with the end product. I would highly recommend. read more

We had all of our windows and doors replaced. The process with Preferred was very easy, professional, and smooth! From the consultation to the installation, things could not have gone better! We will definitely recommend Preferred to our family and friends! read more

I definitely would recommend these guys! They installed a glass shower partition and door and absolutely went the extra mile. The work and product was beautiful. read more

Preferred Glass And Windows - Glass door and partition - Windows Installation Near Me - Simi Valley, California

In the past I have used Preferred glass for two showers and glass cupboards...the install and the look has been fabulous. This time we decided to replace windows in our home. Preferred is a Milgard rep and Chris is their expert and a great guy. He came to our home and accepted all our custom requests with a very reasonable quote. We went to 3 different companies and by far, Preferred was the best price and was willing to honor all our special requests. All the staff are great and very respectful. The install had its difficulties but they did not give up and even called in Milgard for an extra inspection. We also had a problem with one window that Alan the owner, replaced at no charge. I would highly recommend Preferred for your window replacement & glass needs. read more

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Perferred Glass is the BEST ! Always try to use independent bussinesses in Simi Valley . The installers ? So nice and professional ! Racheal who works in the office ? Again so nice so professional ! I will never go to any other place ! read more

Best window company in the southern California area! Great customer service, in-house installers, lifetime installation warranty, and reliable. Everything from the first phone call to the measure to the installation is smooth. 100% recommended! read more

Hands down the best window and shower enclosure company in the Conejo Valley! They did my entire house with new windows and the master and guest bath shower enclosures. AND my closet doors. They are punctual, clean and courteous. I'm super picky and they just say no problem when I nit pick. You will not be disappointed if you hire Preferred Glass. Tyler and his brother are the best installers ever!!! Debi in the office is also the bomb! Thanks read more

Top rated service from Preferred Glass. From Rachel who coordinated the order to install, to the installers Tyler and crew, we were not disappointed! Communication is key, there was no lack of it. Friendliness, arriving on time and respect of property is always appreciated and they delivered! We had a backyard sliding door replaced, it went so smooth. Definitely recommend this company if you are in need of windows, doors etc. We had the best experience!! read more

Just had 7 windows & a slider installed. My all-around experience was very pleasant working with Preferred Glass & Windows, my salesman Nick was very polite & informative. The technicians that performed the installation, Eric & Bryan, were courteous, thorough, clean, on time, & professional. I would highly recommend Preferred Glass & Windows. Thank you for my new windows! read more

After replacing one window, they left little shards of glass all over my living room floor and on the windowsill (both inside and outside). Thats obviously not good with pets/kids adults but the real reason for one star is that they let wasps into my home by leaving a huge window wide open for hours while the guy wasn't even working in the window. Anyone with common sense would have covered it with a tarp while not working on it...he left a huge window wide open for hours and only worked in the window area for a few minutes. Now I get to deal with live wasps in my home after hours on a Friday night and hope that at exterminator can even come here tomorrow (Saturday). Very unhappy with this company. read more

We just had them install 9 new Milgard windows. Allen, the owner, is amazing. He came to the job site every day to check on the progress He was so accommodating. They installed our windows immediately after they came in. Allen even put 2 crews on the job so we could beat the rain. They did an amazing job installing them. Their finished wood work around the windows is impeccable. They were unbelievably neat. We couldn't be happier with their work. Thank you Allen, Jeff and the rest of the crew for doing such a great job! We love our new windows! We highly recommend this company! read more

Wow, needed a dark piece of glass for a window. They were able to have it ready in a short period of time. Also was impressed with their showroom. If your looking for anything related to home improvement regarding glass, mirrors, replacement windows and doors, its on display. read more

Once I began shopping for new windows, I knew it would be an overwhelming experience. I got at least 3 or 4 estimates but I was thoroughly impressed with how Preferred Glass & Mirror walked me through the process. As a visual person, having the ability to walk into a bricks and mortar showroom made my decision so much easier. Nick Houston, my contact at the store, went over and above to help me. The amount of work necessary, from demolition, casing, stucco repairs, and even electrical was managed through Nick and Preferred Glass. I have always felt as though I am the only customer especially with returning my calls and emails. I am very impressed with everyone involved. read more

All set to obtain quotes for replacement of all our windows as well as other necessary work...but after reading the comments/reflections on the political position of the business, I have gone to another contractor. Anyone who supports or advocates their position is a business that I would never patronize..! Political views have no place in the work place... read more

I had the chance to work with Nick and my experience was awesome. I know nothing about windows and it's parts. Nick patiently explained things to me and got me on the right path. Once I got the part numbers I needed Nick placed the order with the manufacturer and I received them in a week. Thank you Nick for all your help. I will do business with you guys again in the future. read more

Super helpful and friendly and they were able to cut my glass as a walk in. I really recommend. read more

Preferred Glass And Windows - Windows Installation Near Me - Simi Valley, California

horrible customer service! picked up my call with an attitude and told me she's "not done talking"... the yelp it not correct they in fact don't cover the places they claim they do. (don't work customer service if you're going to have an attitude) read more

I have nothing bad to say about this company. Bob and Kevin installed my windows and they are very professional, courteous, and their workmanship is superb. I had some concerns with my kitchen window and called the office. They explained to me the process- I understood it and although I know they didn't have to fix my window, Bob fixed it anyway. He said, "we are all about customer satisfaction....we want to make sure you are happy with your windows". And that put a big smile on my face. The finished product is so wonderful that I kept on comparing mine with my neighbors cuz mine is the best....and I am proud of it. read more

Preferred Glass And Windows - Love their workmanship! - Windows Installation Near Me - Simi Valley, California

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We had a problem with a garage door window. These are definitely unconventional windows to deal with. The window had shattered before. We took it in to Preferred Glass. They replaced it in a timely manner, no problems. It still had some problems with some broken interior trim though, and started threatening to fall out when the garage door was up. We had a tech come out, he was able to fix it in better than we could, and did it fast. So fast in fact, that he didn't even charge us the whole service call charge. You don't see that very often. Our only other option would have been to replace the entire window ($$$). It's been 6 months and the repair is holding up beautifully. I'm in the market for some new windows for the house, and looked at Yelp. I almost went to a company in the SF Valley (I'm in Simi), because they had more reviews and a slightly higher rating. Then I remembered my good experience and decided to write a review and support a local business. : ) read more

Wow where do I begin ! I was in need of a window replacement from start to finish this company was amazing . Everyone I spoke to on the phone were friendly and informative and even quoted me a price . They called before coming and came on time . The quality of the work was fantastic and the price was great . There were no add ons or surprises . I was so impressed that after they left I decided to have them install two additional very large picture windows . This time Allen the owner came out and he was great . I will refer them from now on to my friends and family . I always love to ship local and support our community so that was an added bonus . If you are looking for new or replacement windows look no further ! If i could give them more than five stars I would . By the way they have an awesome showroom as well. read more

We just finished a complete bath remodel and I just wanted to give a shout-out to Preferred Glass in Simi Valley for a very professional job by all involved. From Rachel & Nick in the office to Christopher who did the measuring and especially to Tyler who did our install they all did a great job! Tyler's attention to detail was amazing to watch and I wouldn't hesitate to recommend Preferred Glass and their team for any of the products that they offer. read more

They are well priced, work quickly and have good availability. They also clean up any mess they make while working.

Preferred Glass and Windows was highly recommended to me by my wonderful handyman and I see why. From Christopher who measured our windows and assisted us in picking the Tuscany Milgard windows and sliding glass doors we are now enjoying, to Allen who assisted us in getting our permit, to Rachel who coordinated everything from delivery to installation, to Tyler and the wonderful installation crew, everyone involved from start to finish was incredibly professional and top notch. What a remarkable improvement to the look of our home inside and out! Wonderful company and wonderful work ethic. read more

Beautiful shower in closure. All employees professional and helpful. Worked around my schedule. Absolutely love the final product Would definitely recommend read more

Preferred Glass And Windows - Shower in closure - Windows Installation Near Me - Simi Valley, California