We just recently moved from Northern Indiana and have 3 dogs. On our long journey here one of them…read morestarted not feeling well and limping very bad. After reading reviews I decided to give them a try and I am so glad I did. They were all so nice from the very first phone call. They treated my pupper with kindness, respect and compassion. The Dr. was so thorough and explained everything. It turned out one of her hips was like trying to put a square peg in a round hole. She was in pain when we went in and during our visit had a clear picture of what to expect in her future. 3 days later she was pretty much back to her old self. They were all so wonderful I decided to bring the other 2 dogs to make sure they were in good shape. Definitely would recommend them. They were so very different from the vets in Indiana. Keep up the great work and superior service!

Beware!! for unnecessary charges. Be sure to ask each item they present how much will this cost…read more Dont pay or something you didnt receive They may sneak an extra 10 dollar charge saying we fit you in. Its not the same as it used to be.Place has changed! Watch out for Misti "tech" office manager. Could be the bad root of change. Condescending and blame shifter NOT professional. Probably floats the area from vet to vet. They "pretend" to listen. Dont always reply to questions. Overbook. Keep looking lots of vets in Lubbock. Very disturbing. Gave lots of chances. Sad its such a mess !

They take such great care of our animals and have the kindest staff and drs. Highly recommend!read more

$3500 for a c section and they never answer their phone anymore…read more This place was great in the beginning, they are getting greedy.

This clinic is fantastic and Dr. Propp is kind, upbeat, and genuinely concerned for and dedicated…read moreto service and care. What a refreshing experience in a time when service and connection to the end user is often neglected.

21 mar 2020 our 3.5 lb yorkie - Bella - was brought into Animal Medical Center Lubbock TX & seen by…read moreDr. Justin Propp. Her front arms had been buckling & she needed X-rays to further deduce if the cause was physical or neurological after glycoflex [glucosamine] consistently given over 6 months - didn't make a difference. Dr. Justin Propp prescribed Bella gabapentin & advised an MRI as the next step. Luckily, once home w/Bella in NM, we were able to smell that the gabapentin had a sweet grape aroma. While some sweeteners are harmless to humans such as xylitol, it's quite the opposite when it comes to animals. Xylitol is TOXIC to them; likely causing seizures, permanent brain damage & death. W/out knowing if this smell was a harmless sweetener or poison, on 30 Apr 2020 we emailed amcLbkwebsite@gmail.com & directly asked if the gabapentin they gave Bella contained xylitol. On 31 Apr 2020 we received an email response stating, "So I spoke with our Office Manager and he stated that the Gabapentin Oral Suspension does contain Xylitol but at such a low dose that it is not toxic to the patient taking it. We have been using it for a long time with no issues regarding our patients." At the time, I was so consumed with getting Bella into a neurologist during Covid that it didn't even cross my mind to leave a review which could have prevented another fur baby parent from having to deal with this. Bella at the time was 3.5LBS (she's now 4lbs) so ANYTHING toxic would be absolutely more dangerous to a small animal - similar to how birds die from PTFE DUE TO THEIR SIZE. Regardless, gabapentin is a great nerve pain medication, anti anxiety, as well as anti-seizure medication for pets. The danger when adding toxic xylitol is that it affects animals by likely causing seizures. So the worst thing you could do for a pet who is having seizures is to give them gabapentin containing xylitol. Likely to cause more seizures, & if you don't know there's xylitol in it & you increase the dose &/or frequency, the seizures will likely increase in parallel. *Bella wasn't having seizures, but I'm pointing this out in the event that anyone reading this [current or future client] w/a pet having seizures could at least be aware of this life saving detail. So regardless if a pet is 4lbs or 40lbs, gabapentin should NOT be given if it contains xylitol PERIOD. Don't let anyone downplay the danger of xylitol. Like if someone said (after the fact not upfront) "oh it's just a little crack cocaine, not a big deal - we put it in the kid's pb&js all the time w/no issues, you'd probably have them taken to court. It's not that different. There is AMPLE reputable literature educating us on the dangers of xylitol to animals. Granted, this was 3 yrs ago so hopefully this vet doesn't carry toxic medication anymore. Hopefully they aren't giving anything toxic to unknowing pet owners (such as in our case) which essentially is poisoning our own pet without knowing it. My concern & reason for writing this 3 years later is the guilt I already feel hoping this didn't happen to someone else who wasn't as lucky & didn't know to ask if xylitol was in their pet's medication. Or maybe they did ask like we did & they got the same answer, trusted & believed the irresponsible response from doctors & staff here stating a little xylitol isn't a big deal, it's given to their patients all the time. I'm not angry. I'm not reviewing any other part of the service Bella had that day because the x-rays turned out great. This is solely to inform any current or future unsuspecting pet parent about the danger of xylitol & the attitude the Lubbock doctor & staff of mar 2020 had at the time: 1.) having a non pet safe formula 2.) the vet prescribing gabapentin knowing it contained xylitol despite Bella's weight 3.5 lbs & 3.) receptionist & office manager both confirming the xylitol in Bella's gabapentin wasn't a big deal. I thank Jesus daily for Bella who is 12 years young going on 13 come Sept 2023 -- living her best life despite having Chiari Malformation & Syringomyelia.

Old school vet.... But I can say very busy people in and out and all seemed to be very pleased with…read morethe service they received... we was very pleased! He was straight to the point and very good. It was very reasonable probably the most reasonable we've seen in a long time. If you want that fancy building cause that's what you feel heals your animal or better care lol I can assure you we got better care here and answers than other places that's for sure. 10/10 for us

I always brought my bully here to get her shots well I have new dog a cane corso so I decided to…read morebring him to the same place the lady that answers the phone and does the paperwork so nice and sweet but the guy that gave my dog his shots was very rude I was trying to pay the lady and he kept screaming at me saying get that dog out of the office it smells like his anal glands are out he was yelling making both of my dogs very nervous very bad experience I will never go back and I love talking to that lady I gave two stars because of the lady

This place is amazing with pets. My dog is always happy when he goes! The owner is patient and…read morereally seems to care for all the pets! Highly recommend!

A couple of raters mentioned being rude. Rude is a relative thing and I think giving a one star…read morerating to a service you've never used is rude. We've been using Good Paws exclusively for many years. They have always managed to find room for our two Yorkies, even on short notice. Our dogs are always clean and happy to see us when we return. They do not seem stressed. One great thing Good Paws does is give us a discount for the second dog when they are kept together. We just had a great example of the service provided, as we had to board our dogs at the last minute due to a family member dying of cancer halfway across the country. They got us in for what we thought would be a one week stay, but they we able to let us stretch that to fifteen days when the funeral was delayed. We never worry about the care and attention our dogs will receive. They are a bit outside of town, but conveniently located to the airport when you are flying. We would rather change our own travel plans, than to use another boarder for our dogs.

Our boy Wally got his tail caught in the recliner mechanism and it was very painful for him and a…read morebit bloody. Things always seem to happen after hours, it was Friday evening about 7pm. The clinic was very friendly and helpful caring for Wally's tail. They sedated him, cleaned and wrapped his wound. Also gave us antibiotics and pain meds to last until we could get him to our regular vet. We were there about 2 hours which is to be expected, they had other patients. FYI, the seating, wood benches, are very uncomfortable, especially if you are there a long time.

went in bc my dog was throwing up blood, sat there for 45 minutes in the room . Nobody came and…read morechecked on us, my dog started to freak out and get thirsty. Had to leave and call another clinic... front desk person was nice but forgot about me after putting me in exam room with my dog .

Dr. Hegi has taken the best care of several of our dogs, Having to have one sweet girl put down,…read moreDr, Hegi was kind and compassionate in our situation and helped us say goodbye to our friend. He treats three of our other dogs and recently went above and beyond in coming up with an alternative procedure to help one of our elderly deaf and mostly blind girls. The staff are friendly and do their best to get convenient appointment times and work emergencies in quickly. I highly recommend him to care for your best friends.

Dr. Hegi is a great vet, and his staff is welcoming and accommodating. Dr. Hegi is caring and…read morecompassionate to the animals, and patient and respectful to the pet-owners. He's thorough, and the care he gives is of the highest quality. I highly recommend him and his office.

I was so impressed with Live Oak Mobile Clinic! My dog was unable to walk and I had to put her to…read moresleep. There team was so professional and made my baby comfortable before she passed! Thanks to this team my experience put me at peace! Thank You for making this horrible day peaceful for my dog! I highly recommend the mobil unit! This is the first time I had to use it and I am so glad I called.