I dropped off a Samsung S4 for repairs on 1/15/15...5 months later the phone still doesn't work…read more Within those 5 months there were several attempts to get the status of the phone and the promise that would be taken care of and if there was no result they would reach out to me, there was never a phone call until I started to communicate with a different representative and then I received a call the next day saying that they couldn't do anything with it....I really feel as though they just didn't want to say that they couldn't fix the phone so it sat.

Whatever you do DO NOT TRUST THESE PEOPLE WITH ANYTHING! They claim to fix glass on iPads and…read moreiPhones. Trust me these repairs are done so unprofessionally it's sickening. The glass used is paper thin! It breaks again within weeks. I had 4 things fixed here and the glass broke for no reason at all (again)on 3 of the 4. They are rude and snappy (except for chip) behind the counter. The attitude on this little dark haired guy almost got him drug over the counter and taught a lesson. One time I entered early in the morning and the whole place smelled like POT! perhaps this is why things are not fixed right? Anyway I have better things to do than to make things up in a review. My service was so awful I had to share it and perhaps save so,e other poor hard working person the same aggravation. Just don't buy anything or get anything fixed here! Your better off tossing your money over the rt 52 bridge and making a wish. James - northfield

I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Josh was terrific! The guys are so honest.... And I would take my computer, I phone or tablet to…read morethem anytime. They are very easy to communicate with, and did not make me feel at all uncomfortable with my inability to understand the mechanics of my laptop! Didn't even charge me for their time. My husband and I would recommend you guys 100% of the time! Also, the way they operate during this awful pandemic is incredible! Thank you ERS technicians!

Thank you from Shabby Road Studios. Our Mac would not boot up and the problem came from an…read moreunexpected source. Expert service and (what appeared to be) effortless excellent service. (I'm quite sure it was not effortless). Great communication. Complete resolution of the problem. Forever in your debt (although I did pay my bill ; ) )

Great experience I had my laptop battery replaced and it was quick and reasonable priceread more

Went here to get my desktop computer repaired. It was powering on but not showing video. He…read moreclaimed that it was either the CPU or the Motherboard. Pretty much just guessing and without proper diagnosing. If I come to you as a paying customer I expect you to do your job and tell me what the EXACT issue is, not just assume its the most expensive components of the computer without doing proper troubleshooting. Typically with something like this you would start with changing out the RAM and seeing if anything changes. Both CPU and Motherboard were still under warranty so I replaced those parts and brought them to him to install. He then claimed one of my ram sticks were bad ( which I believe to be the issue all along). For whatever reason he wiped out both of my hard drives on my computer. Without even informing me. One of which had 2 tb of storage. Completely unacceptable. When I brought him the last part I stated to him that I needed windows installed. ( If he was actually legit he would have known that windows was already installed on the M2 drive). Esentially I paid $300.00 and supplied parts for something minor (bad ram). At no point was he clear or communicated the EXACT issue, cost, or anything. I explained to him even if his rate was 75hr he did not spend 4 hours to install 2 parts wipe out my drive and install windows, but he was adamant that this was $300.00 of work. I called him after getting home and hooking up the computer to ask why my hard drives were erased, he played dumb and claimed that he informed me that they would be (Also a lie) and to unplug and plug them back up. I do not find him to be honest or do good business, and I urge people to take their business elsewhere.

I've used audio visual experts for my home theater and AV needs in general for several years. They…read moreare extremely knowledgable, professional, efficient and trustworthy. I consider myself technologically illiterate but never doubt their advice or work. My home isn't the easiest to configure and that can create some complications. However, when they do a job, they do it until they get it right, despite any obstacles. I appreciate that a lot. They also are accessible and responsive...no waiting around for service when you want to just sit back and enjoy a good movie!! Highly recommend....

From the owner: With over 20 Years of Audio/Video/Security Installation. We are committed to providing peace of…read moremind for our clients. We Provide Residential and Commercial Audio/Video, Security,CCTV, Access Control, Whole House Automation, Home Theater Systems, Phone, Networking & Wifi expansion, Cell Phone and Tablet Integration.

Great service. Everyone else that I called to replace my iPhone screen was over $400…read more Thephonexchange was just over $200. And everyone else that I called said it would take 2-3 hrs. Thephonexchange was done in 20 minutes. Don't waste your time with anyone else visit these people great service.

From the owner: We specialize in iPhone repair, Android repair, tablet repair, iPad repair, HDMI repair, console…read morerepair, electronic repair, cracked screen repair, battery replacement, we repair Apple watches and water damage repair. We repair headphone jacks. We pay cash for iPhones, we pay cash for androids, we pay cash for game consoles, we pay cash for MacBooks. We pay cash for Apple watches, we pay cash for Apple computers.

They were excellent. Very knowledgeable. Great with installation and project management. Would…read morehighly recommend them to everyone.

I wanted you to know that I have been happy with the results from virtually every project with…read morewhich we've entrusted you. There's been a personal angle that I think starts with your leadership, but seems to have been conveyed to each of your sales reps and your service techs. The first person I spent time with was Kevin on a Saturday morning a few years ago, directly after having an uncomfortable visit at World Wide Stereo. They have the stuff, but they have neither the environment nor the people who are able to provide what I need to feel before unloading significant resources towards things that I really like, but maybe don't truly need. Regarding Kevin, the stunning realization of how much information was stored in one person's brain was a bit overwhelming, and I can recognize it because of the business niche I've been in for the last 35 years. Since then I've dealt with you, Eddie (who I will request on any installation job in the future) and others, all with really good experiences. I want to now mention Matt Gorman, with whom I've begun exploring lighting options for our home. Although I had seen him in your shop many times before, you introduced him to me as your lighting specialist back in April earlier this year. His effort and his persistence in following up on even the most minute details of this project has been really impressive. He has made multiple home visits, brought out a rep (Tony) of your preferred lighting supplier, and provided a quote that reflected our site visits and discussions. Right now, I have commitments that will delay my ability to greenlight the proposal, but I will act on it (probably in phases) as soon as I get from behind some other financial commitments. In the meantime, he called me a few days ago just to check-in. There was no pressure or frustration expressed from him regarding the delay. Instead, I mentioned an A/V receiver replacement I needed to explore. He said he would prepare a quote for that need and he delivered it last night as promised. I will be moving forward with that. Just know that I appreciate the experience I've had with you and your team since I walked into your shop a few years back, and that most of that has had to do with the people that represent your operation.

Great company to deal with! My dumpster was delivered on time and picked up timely, the people are…read morefriendly and keep you advised the whole way. Thanks again!

I ordered 40-yard dumpsters, but on three different occasions they delivered 30-yard dumpsters…read moreinstead. Despite delivering smaller dumpsters, they still charged me the full 40-yard rate. The price difference came out to $218.58 per dumpster, totaling $655.74 in overcharges. I brought this to their attention, and over a month later I am still waiting for a refund. As a contractor, this kind of billing practice is unacceptable. If you use this company, make sure you verify exactly what you're being charged versus what is actually delivered. If this is not resolved immediately, I will be taking legal action.