My both kids are Dr.falik's patient. He is such a amazing doctor and his hands are lucky. He won't…read moreprescribe medicine unnecessary. He will check and if required only he will provide . And he will speak with kids directly and asking questions. . Past 12 years we are visiting Dr. Falik . Staff are also good and behavior also very well .

Yesterday I went for my daughter's physical for her to start a sport. At first the staff seemed…read morefriendly having good interactions with my daughter (5years old). Everything was fine until we got to the vaccinations portion of the visit. My daughter is partial vaccinated currently we are exempt which the office should have been aware of because we used to deal with Dr. Loya prior to her retirement with no issues after expressing or change. Dr. McKnight gave me documentation to review and I politely took the papers while still firm on my decision. She continued to mention the importance and how she does for her children. Then after we went to vision and hearing and then dismissed. I was confused to why I did not receive a copy of the physical just performed, asking the nurse Jennifer for a copy. She was rude staying the documents you have is all you need (information on vaccinations). When I know from previous experience I always received a copy in the past. I inquired again then she said your child is not vaccinated so I can't get you those documents. Also rudely asking for a form I had in my hand that was supposed to be turned in. After I inquired more than a couple of times she stormed off with a attitude and had the office assistant bring me the completed physical form. I asked the ladies in the medical office they said we can't get you the copy but can fax it somewhere if you need. I then knew what was going on, the attitudes and demeanor had changed because I did not want to get my child vaccinations. I informed the ladies in the office that they shouldn't treat people like that based on their belief, no response or apology. ** next day** I spoke with the office manager on the phone while waiting upon my return for a correction on the physical/ copy of sports physical. Debbie who was unable to give me the nurse full name on the nickname of Jenn for as she mentioned legal reasons, but I will be filling a report with the Virginia Board of Medicine regarding this treatment. I came the next day to have the document given yesterday corrected (incorrect initial on my daughter's name) and to have the proper physical filled out for her sport. The lady at the medical office tried to justify the incorrect spelling because my initial was what was used. I am aware human error happen but do not blame me for that, especially when all of the papers I filled out was completed correctly with my daughters name and date of birth. After waiting about 20 minutes the documents were ready yet the date of birth was incorrect so we had to wait a few more minutes for the correction. We were handed the documents and politely went on our way, without an in person apology from the nurse, doctor or medical staff for our treatment. Please be aware of service given here! Thanks for reading my experience, - Briele

Dr. West is amazing and I cannot recommend her enough! We were able to have our first two months of…read morepediatric care in the comfort of our home which was especially helpful as I was on bedrest after birth. We had some difficulty establishing breastfeeding and without her I don't know if we would have succeeded. Dr. West was also available to answer questions regarding safe medications while breastfeeding and answering any questions we had about pretty much anything! She even answered my call months later when my son had an allergic reaction and we panicked about what to do! She truly cares about her patients and we couldn't have asked for a better experience.

My family loves West End Pediatrics. I definitely shopped around pediatricians when my daughter…read morewas born and we even started in a different practice. We finally found the place for us at West End Pediatrics. Dr. Iwashyna is both of our daughter's doctor and is AMAZING! He's helped us through some difficult times as well as just the kids regular sicknesses. He always remains calm and helpful and supportive. He even has a great sense of humor which works for our family! We see the other doctors in the practice if ours isn't available and have no complaints. MY girls love the new fish tank addition to the waiting room!

Easy to make an appointment, excellent care from the physicians, thank you West End Pediatrics for…read morehelping to take care of our little one from the time he was just a few days old through to the present when he's now two and a half!

I had a first appointment for my teenage boys. Both healthy kids, this was just to get them…read moreestablished in the practice, as we just moved from another state. I am a single parent, and am the only adult able to handle these appointments for them. Due to reasons beyond my control, I was hospitalized the night before their first appointment. I called the number on their website ALL morning from my hospital bed. I finally had to send a contact request, as I was unable to get someone on the phone with the telephone number they had online. I finally spoke to "Tracy" who responded to my contact request through their online portal. She advised me that they were dismissing my children from the practice because of the "no call no show"?? I don't know how doctors work in Virginia, but it truly shocked me how unprofessional and negligent the lady/person was on the phone was. I'm glad they dismissed my children, as I would not want anyone in that practice near my kids. I hope you heed the same and save yourself this headache. Now I get to stress about finding another pediatrician from the emergency room. Good job pediatric associates. You got yourself a star employee.

We have no complaints about the care; they always seem to have appointments available within a…read morereasonable time frame and call you back quickly. These are probably the most important considerations. However, their office isn't really wheelchair accessible. Although they have a ramp built it is difficult to use with a manual wheelchair. Also, the doors and hallways are extremely narrow. They complicate the problems with unnecessarily oversized benches in the hallways.

We always have great care here, and their sick hours are great. We've had great experiences with…read moreall of the doctors and RNs. They are so good with our kids, and give excellent advice grounded in facts and experience. The turtles also make for a great way to occupy kids while you wait (everything helps!).

Unfortunately, I will have to find a new provider for several reasons... The front desk agent Cari…read moreis always RUDE & always looks miserable as if she hates her job... she offers no pleasant experience. There systems are outdated, they do not have a portal, nor do they call you or remind you of upcoming appointments. When asking about this w/ the doctor I was told "You only have 1 kid" as if that's an excuse for no reminders from the office. There sick hours are convenient, and I absolutely LOVE Dr Allen's nurse (Kesha) she is always upbeat and friendly & remembers the clients. There are many other pediatricians in the area who have better customer service & updated processes

I've been bringing my son here since he was born and he's almost 3. Every single Doctor at this…read morepractice that we've seen have been so helpful and caring. We usually see Dr. Strehler and Dr. Talibi but when we have weekend emergencies all the other Doctors and NP have been terrific. They are fast and actually listen to every concern we have. I cannot recommend this practice enough.

Dr Clore is the best. I've been T1 for 43 years and have lived in RVA for 29 years. I've been…read moreseeing Dr Clore ever since I moved to town. Dr Clore is kind, compassionate and empathetic. He takes very good care of his patients. He and Dr Peng got me through my "geriatric pregnancy" back in 2003. They were there whenever I needed them. I birthed a healthy baby! They gave me moral support as well as medical support and guidance. I can't thank them enough. Wonderful doctors!

It's Feb and we've already been here twice. The first time, my oldest son needed to get stitches…read morebecause he fell during sensory hour at a trampoline place. The front desk was/is AMAZING. It was my first time taking my son to the ER and you can def tell I had the mommy jitters. I didn't know what to expect and bringing my son who is nonverbal, autistic, and ADHD...you just worry as a momma. The nurses and doc in the back were fantastic. We were there for about 2.5-3 hours, which I think makes sense because we also had to get my son some of their numbing ointment before performing the stitches. They were so informative and so understanding with my son. The doc was fantastic with my son when doing the stitches and def quick hands. At the end of this visit, he ended up walking out with 3 stitches. 2nd Visit - my son woke up with the right side of his face super swollen. It was 6:30 in the morning and I literally put on a jacket and took him straight here. I also couldn't think of another place that was open at that time and his pediatrican didn't open up until 8 so...you can see why I decided here. There is Urgent Care parking next to the building and since I'm experienced I was able to bring a packed backpack with things to keep him occupied. We got checked in and brought to the back quickly like the last time. The nurses were fantastic and listened to our concern and what was going on with our little guy (nothing new, no new detergent, no new foods - what is going on?!) They kept me updated along the way with EVERYTHING they were planning on doing and explaining the reason why. It was scary but relieving at the same time. We ended up getting admitted to the hospital upstairs (which I am so grateful I decided to take him to the UR here). Again, everyone in the ER were wonderful and I HIGHLY recommend this place for kids. Thank you!

So, when my son was having trouble breathing and we took him to St. Mary's in the middle of the…read morenight, I wasn't even thinking that they had a pediatric ER! We headed to the regular side and the kind men in the vestibule stopped us and directed us to another door, which was the opening to the pediatric ER. The whole experience was great. We were able to check in immediately, then we waited about 45min for triage. Once we got in to triage, they did a quick explanation of what was going on and sent us to a room immediately. I really appreciated that, as breathing issues are nothing to play with. It was extremely validating that they saw fit to treat us right away. Once we were in the room, the doctor came in within about 5-10 minutes. He was nice, but kind of loud and quick? I don't know how else to explain it. He wasn't my absolute favorite, but he got the job done. Let us know what was going on, and ordered x rays and treatment. The x rays were done shortly after and then a nurse came in to give meds. The only negative I would say is that we sat there waiting for a really long time without any explanation of what was going on. I thought we were waiting for them to start a certain treatment on my son, but they never came and did it. So finally someone came in to check on him and updated me that they decided not to do the treatment, that he looked good, and I guess all the wait was for them to observe him to see if he got better after the initial dose of meds. All fine and good! I just wish that someone had updated us on the treatment plan so we knew why we were waiting. Anyway, we were discharged around 2:30am and my son was definitely showing signs of improvement. I was really happy with the nurse who helped us. She was an angel and continued to ask us if we had any questions, which we did and she answered so patiently. Kidmed is only open from 2pm-8 or 9pm, and of course the doctor's office is only open during business hours, so whenever my kids get sick outside of those hours, I am definitely coming back to the St. Mary's Pediatric ER!