Just had my oil changed. Lady who helped me was very nice. Total time was just under 30 minutes, which was good.

Horrible automotive service department I had an appt for drop off with car rental I got there and was told they didn't have a rental for me despite indicating it on my appt No solution was offered they were like basically you can leave your car and have no car to drive or reschedule your appt (and hope we have a car for you!) Feels like your actually bothering these people to work on your car Won't go back And this was a return visit after they had worked on my car two weeks earlier charged me ~1700.00 and told me issue was fixed read more

The service advisor was terrific. That is where the positive ended. In order to pay you must go to the cashier area which is dirty and disgusting. In order to pay and avoid the 3% surcharge I wrote a check. It took 20 minutes and 3 people to process the check. They have no idea how to do so. In addition, the waiting room has probably not been been updated since the 1970's. It also is dirty and smelly and the amenities are really lacking, unlike most dealerships in today's world. I will NEVER take my car to this dealership again. It is only 10 minutes from my home, but I will drive another 15 miles out of my way to get this car serviced in the future. read more

This wasn't a great buying experience. I came in looking for a CPO Jeep Wrangler. The process was quick, which I appreciated, but I felt very rushed by Jerry. All of the paperwork was drawn up before I even had a chance to look at another Jeep I was a bit indecisive and wanted to see the green one. When I asked to see it, he seemed hesitant. I understand it might've taken a little more time, but I'm about to make payments for a bit... giving me the time to feel confident in my choice should've been a priority. I also pointed out that the mirror in the car was worn, and Jerry didn't seem to care. I asked if they could run it through the car wash and clean the seats, and he told me it was washed "yesterday" and that there's a car wash down on Lindbergh if I wanted it cleaner. It wasn't until I spoke with the finance person that anyone offered to replace the mirror. After taking delivery of the Jeep, I asked if someone could help me get my second vehicle home, just 15 minutes away. Jerry told me, "we don't do that," and followed up with, "we don't gate the lot so you can come back any time." Honestly, it was some of the worst customer service I've ever received at a dealership. I should've taken my business elsewhere, but I was exhausted from car shopping. If you're considering buying from here, I'd recommend going elsewhere...or at the very least, avoiding Jerry. He didn't seem to care about making this a positive or professional experience at all. Not sure what his deal was. Sucks that I'm paying to have a brand new purchase detailed. read more

Glendale Chrysler Jeep Dodge Ram - Car Dealers Near Me - St. Louis, Missouri

Well, a month to get an appointment then to be told we will need the vehicle for several hours. Why make an appointment even? Wtf is the point of scheduling appointments if that is not when I can get the service? I want them to look at a possible exhaust leak! Garbage! No you don't have customer service won't ever see me there ever again! (Warranty work) read more

Stay away from Jerry at this dealership. Weird guy who was tough to work with. Price was excessive and he was difficult to work with. Would never recommend him or this dealership. read more

Booked an oil change appointment on 5/6 knowing I had a free oil change left from when I bought the Jeep new from Glendale that expired in 5/7. When I came in for the first available appointment on 5/11 they wouldn't credit the free oil change saying it had expired. I explained the situation to the service rep and cashier but neither would honor it, saying it was unfortunate. I told them it's unfortunate to lose a loyal new car customer over $100. read more

Purchased a used vehicle (~70k miles) for my son who is about to turn 15. Had driven it 4x & did not even fill it up with a tank of gas 1 month in. Noticed that the heat on the drivers side was not working. Took back to the dealership who indicated the warranty would cover it. Had to call them to get an update after 3 days (instead of them calling me). They then indicated it would cost me $3k to fix. I asked for a breakdown of parts / labor 3x before finally getting it & them indicating it was actually $2400. After speaking to the sales manager several times, there was no willingness on behalf of the dealership to fix the damaged goods they sold to me. The sales manager ended up hanging up on me one time ending the call with an F bomb. I have asked for the sales managers boss now 7x & am not getting any availability for that. I have purchased cars from a few dealerships in StL & have had zero issues ever. This dealership not only struggles with customer service, but their tactics are very sketchy to say the least. Avoid at all costs. read more

I'm never going to that dump again. Poor service combined with heedless concern. Overcrowded lot and confusing exits.

Zero stars if I could. Glendale Chrysler Jeep Dodge Ram's service department is disorganized, unprofessional, and completely dismissive of customers' time. I brought my vehicle in for two diagnostics on July 9. One was completed, but I never got the full answer on the second. After following up, I was told to return July 17 for a same-day diagnosis. I dropped my car off with clear expectations(though no one updated me all day). My calls and texts were ignored, and I was only informed after I reached out that my car was never even looked at. This is my only vehicle, and I was left stranded with no rental, no communication, and no urgency. When I finally got the car back, they gave a vague and clearly incorrect explanation for the issue (blaming the brakes, even though the noise also happens while coasting). Management did nothing to resolve the situation. Save yourself the frustration and take your vehicle elsewhere. read more

As Lee Iacocca said; "The right decision is the wrong decision if it's made too late." Take your car somewhere else to get it serviced or repaired. We were warned by relatives and friends not to go here and thought we could trust Glendale since we bought our car here. We regret not heeding the warnings. We had warranty work performed here. It took over two months to get our car back and we had to call Chrysler to get the parts delivered or else may well still be waiting on it. If you are Chrysler manager reading this review then you should be investigating this dealership to keep the good Chrysler name from being tarnished further, let alone having the Saint Louis DA investigate for consumer fraud. Our car [was] working and now it is not. To get it working correctly again, we will need to spend over $1,000. As you can see from the consistent one-star reviews, it is not wise to take your car here let alone buy one here. You are warned [do not] take your car here. read more

Something is seriously wrong with Glendale Chrysler's service department. I've been taking my Chrysler Pacifica there with no complaints since I bought it new in 2021, but this time they were in complete chaos. I brought my van in for several repairs and routine service items. The service rep got distracted repeatedly. When I came to pick up the car the next day, half of the items had been left undone. He said (without apology) he'd call in a day or two for me to bring it back and have the job completed. He didn't call. I contacted him twice but he never followed through. I finally contacted the assistant manager. He said that he'd personally make sure that everything was taken care of. I brought the car back and he said it would be done the same day. It wasn't. After a series of broken promises and failures to communicate with me, my car was finally ready for pickup 10 days later! As far as I know, the technicians who worked on the car did a good job. But the front end of the service department is disorganized and dysfunctional. I'd rather not take my car there ever again, but unfortunately, they're the only Chrysler service center anywhere close to where I live. read more

0 stars if it was an option. The service department is an absolute joke. No one can communicate correctly and are non existent with customer service. Dropped my jeep off for a scheduled service and diagnostic on Saturday morning and to pick up a rental (rentals are 98$ a day). Was informed later in the day that my jeep won't be looked at until Monday. So that's 200$ in an unneeded rental. I asked about it and was somehow informed it was my fault. A week later I was told my jeep is fixed (great news) but it won't start and the team won't look at it until the next day. When they informed me that a technician accidentally cut a fuel line it will take a few days to fix. Good news is they fixed that free of charge but charged me 2 more days of the rental after they screwed up. I have attempted to contact the service department and the payment office multiple times to inquire on why. I have been placed on hold, and even hung up on. I regret ever coming here. Take your car anywhere but here. read more

Most incompetent service department I have ever dealt with. They had my car for a month after it blew a gasket with only 50,000 miles on it. Gave it back to me. When I went to pick it up, I got in and as soon as I turned the car on it showed the same error code. I had the service guy follow me out to my car and he said it was just because it had been sitting and the engine is cold. Next day I go to drive it and the same error code along with the check engine light is on. Took it back up to Glendale (which is about 40 minutes from my house, so not close). Apparently they didn't fix the issue right the first time. They have now had it for over a week and no calls or text as far as updates go. Apparently the stop/start error my car was throwing has to do with an aux battery issue. That's fine I just want it fixed. But when I call back to try and tell them to go ahead and fix that too, I can't get ahold of anyone in the service department. Phone just keeps going to voicemail boxes. I'm never buying another Jeep/Dodge and I will NEVER RECOMMEND GLENDALE TO ANYONE!!!! Sales department was fine when I bought the car but their service department ruined it for them. Every time my car has been in to be serviced, i have had to take it back at least three times until they are actually able to find the cause of the issue and fix it properly. I just don't understand why it takes so many visits for them to fix an issue. I thought being a service department at a dealership, where all they do is work on that brand of car, that they would be able to identify the problem and fix it right the first time. Unfortunately that is not the case with Glendale. read more

Spend your money elsewhere! They will tell you ANYTHING to get you to buy from them. I was lied to that the price of a new car lease was only going to get more expensive if I waited. I had time to wait too. Only then they leased next years model (mine was a 2024, this was a 2025) for over $7000 cheaper on a 2 year lease, less than 2 months later. They don't care about you at all. They just lie to get your money and once they do, they will lie again and say how that was the best deal they could do for you, then they refusd to make it right. As a single parent this is a lot of money they took advantage of me. Spend your money elsewhere!!! read more

READ BEFORE ANYTHING SAVE YOURSELF I bought 2 used cars from here within a month. The second car I bought had a blown head gasket when I bought it and there were no indications on my test drive. The day after the sale I went to drop off trade in keys and I told them there was no coolant and they said to go buy some and send them the receipt. I was filling it up every couple days and they said to come in and did all kinds of test (don't believe that) but found no leaks and said come back if it keeps doing it. After that the car went into limp mode and I pulled the plugs to find oil and coolant in 2 cylinders. I called and they said to bring it in after I said it's blown. They took like 2 days to confirm the head gasket then said it won't be covered by their used car warranty. (That warranty really is useless). They said it would cost me $4,400 and I went right up there to talk to the sales manager and they sent some random guy name JOHN HANNA out to deal with me. He claimed to be a manager but you won't see his name on the website for management. I told him everything that happened with the car since I bought it and he said "bla bla bla" in my face and covered his ears cause he thought me changing the spark plugs voided the warranty. I asked for someone higher up than him and he said there's no one higher than him. He said he would run the warranty again so I left. he called saying it was denied. Then he said he would ask the dealer to cover half the cost and get back to me. I found the GM and the owner on facebook and messaged them to please call me. I then drove to the dealer with my dad (I am young but handled all of this by myself up to this point) As soon as I walked in all eyes were staring at us and the little boy salesman tried acting tough with his arms crossed to ask what he were doing there. The "manager" then came out and said to sit in an office wondering what I was doing there since we just spoke about him seeing if they would cover half. He sat us down then ran in the managers office for like 20 seconds then came back out and said they were covering the repair in full and wouldn't give me a loaner. I said just fix it and I'll figure out my stuff. The GM called me 2 days later and I explained the entire story. couple hours later they called and said they had a loaner for me. After the repair was finished I drove my car the next day and my dash lit up with all brake system issue lights and power steering lights. I took it back and they said the lane watch needed to be calibrated but I had to take it to honda since they have the software for that. I took it and the honda technician found a wire cut in half with the plug half missing. all the clips holding the harness in place were broken like they just ripped it up doing the head gasket repair. Glendale covered half the cost of that and said they were done with me and anything wrong with the car. John Hanna also did all of his phone communication through his personal phone so that way he could say whatever he wanted and the managers couldn't listen back on what he said to me. read more

My wife and I Bought a used Jeep and there was a misunderstanding between salesman and us in regards to an additional key that was suppose to be supplied with vehicle on pickup, however there was an issue related to the paperwork side of things. The jeep had a few cosmetic issues that the salesman corrected in a timely manner. read more

My mom went there today, she was there for 3 hours. It took them 20 min to finally give her drivers license back, and almost refused to give her keys to her car back. Don't go here!!! read more

Not happy with their service department after I had my Jeep front brakes replaced. They told me they might be able to resurface the rotors and they did, I assume cause they charged me but after I left there back in July my brakes was making a rubbing sound so I thought the new pads were causing the noise. Well I finally decided to check the rotor myself and it was pitted, really bad and they should have known this when they did my brakes. I tried to reach out to the services department but have heard nothing. So now I'm writing this review. read more

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Do Not use Glendale for Missouri Emissions Inspection. Our inspection was not uploaded electronically into the Department of Revenue as is supposed to happen. When I called Glendale they claimed that it was the fault of the state and that this happens frequently. If they offer a service, it's not unreasonable to expect it to work. And if the information is not going to upload, they need to be upfront with the customer. Looks like I may end up having to go into DMV, rather than renew online (like I can with my Toyota ...). Glendale needs to up their Service game. Right now it's atrocious. We are replacing Chrysler products with other brands who have better service -- Toyota and Subaru. read more

Just got another used car from these guys... They ran it through the service department to make sure everything was perfect. While that was happening my salesman wrote up the paperwork I was in and out in less than about an hour and a half. It's not easy being in the car business I'm sure but these guys are highly recommended by several of my friends too. My salesman name was Jerry! read more

We bought a Chrysler Pacifica from Dean Team and it turned out to have all sorts of problems with the engine and AC that the Dean Team service department can't fix. They called Chrysler who told us that it would be 2 weeks before they could get us in. Our sales lady called and got us in but it still took them 4 days before they looked at it or called us. I called and she said it was ready but called back and said the engine light came back on and she took it back. They kept it a few more days but when I got it back it still wasn't functioning properly. I got the paperwork and took it to Bridgeton Chrysler who looked at the paperwork and told me that Glendale hadn't done the work that was written up on the paper. They also found 2 open recalls from a year ago that Glendale never fixed. One was a fire hazard. Glendale also told me that the repairs they did were covered under the warranty but when I took it to Bridgeton they called the warranty company was never contacted by Glendale even though Glendale charged me the $100 deductible. Glendale lies and does not do the work as promised, they are also very rude on the phone. Bridgeton was nice, professional, honest, does great work and gets you in and out. The exact opposite of Glendale Chrysler. Dean Team sold us a lemon by a sales lady who pressured us to buy the car by the end of the month so she could make her quota. We flat out asked her why the car had been sold at auction over and over and she said there was nothing wrong with it. She said there wasn't anything wrong with it. But we've had engine problems and AC problems and outstanding recalls that Glendale didn't fix. read more

Service was terrible, brought in a vehicle that was supposed to be fixed within two hours. I waited for an hour for them to come out and tell me they wouldn't get to it until the next day. I call the next day and still hadn't been started and was told it would be ready in the morning. I call the next morning and they tell me my vehicle is ready to be picked up. I have someone drop me off just for them to tell me it still isn't ready and make me late for work read more

Daughter brought her Jeep in for an oil change. What a joke! Not only are they way overpriced in my opinion but sloppy too. She asked that they clean the oil from the frame parts because she parks on a bit on an incline. Complete failure. There is used oil all over the new driveway and I'll be cleaning it up till May. I wouldn't let these morons fill the windshield washer fluid on any of my vehicles. Useless scab joint! read more

would not recommend. I had a terrible experience with this dealership. extremely unprofessional and unorganized. feels like you have an open cut in a shark tank the second you walk in with all the overly aggressive salesmen trying to rush you into a deal. read more

The drive up quick oil change is easy peasy and convenient but customer service is lacking. I felt as if I was bothering them just by being there. I was only told that I would need new tires and a rotation AFTER I checked out and paid, which I found a bit frustrating. They have complimentary wifi, snacks, coffee, and waters if you're stuck there for awhile, which is appreciated. read more

I love this dealership. Everybody is so friendly and willing to help. I was indecisive about the type of small SUV I wanted, so I came in to look at the 2020 Compass. Brad M. was the salesperson who helped me. He was really nice, not pushy or aggressive to get a sale. He knew I was still deciding between cars and offered to help in any way possible. Over the course of three months, I contacted him a couple of times for pricing updates. Even after three months of me being indecisive and probably a pest, he remained nice and helpful and always responded to me within an hour or two. I wound up buying a new 2020 Jeep Compass High Altitude after three months of debating - and during the Covid-19 pandemic. The car I wanted was an hour away in Illinois and Brad drove to get the car himself in order not to risk the elderly drivers who normally go pick up cars for the dealership. His loyalty to customers and fellow employees is amazing. Glendale should be proud to have him! But my great experience doesn't end there. Ted was my finance guy; he was so nice. I felt really comfortable having Ted helping me with financing decisions. This was the first car I have purchased and he told me "I have daughters your age and I only want what's best for you". He made sure I understood everything I needed to know and made sure I had what I needed before I left his office. I left that day without any concerns or questions and I knew the decisions I made on purchasing this car were the right ones. There are so many nice people who work here. I wish I knew everybody's names. I would absolutely return to buy a car in the future and will recommend this dealership to all my family and friends. read more

Glendale Chrysler Jeep Dodge Ram - Car Dealers Near Me - St. Louis, Missouri

Slow slow slow, even with an appointment , not really sure why people bother coming here. Everyone who works at this location soy abound and just talk. read more

I made an appointment for 10 am on Feb 6 2025 on the app and dropped my vehicle off the morning of the appointment following the night drop box instructions as the dealership does not open until after I have to be at work. I had arranged a ride to pick me up to give me a ride to work from the dealership. Around 2 pm I hadn't heard anything from anybody at the dealership, so I attempted to reach the dealership and received an automated recording saying I would be contacted back by a service advisor if I left a message. Not long after this I received a call back from the service advisor to tell me that my truck had not been serviced because they did not check the night drop box that morning. When I stated that I had an appointment for 10 am that morning and had completed the online check in for the appointment his only response was that "people don't show up all the time so we don't call our appointments to see if they're still coming in". He then said that he could have the shop "rush" my truck through, which I do not ever want anybody to be rushing while working on my vehicles which is why I almost always drop off and never wait at the dealership for my truck. So I told him that I would be there as soon as possible to pick my truck up. Upon picking up my truck and hearing countless empty "I apologize" and "I'm sorry" come out of their mouths I was offered to drop my truck off the following day, to which I responded "as long as my truck will be done by 2 pm tomorrow I can do that" to which the service advisors told me that would be "no problem. I brought my truck back at 8 am the following day, Feb 7, so as to not have the night drop box issue we had the day before, taking time out of my work day to do so. I had heard nothing from the dealership by 12:30 so I contacted them again and got a recording saying to leave a message and a service advisors told would contact me back. I left a message and received a text message around 1pm saying that my truck was on the verification drive and would be ready soon. At 2:05pm I arrived at the dealership to pick up my truck, I was informed at that point that the technician had serviced "the wrong black ram 1500" and my truck was not ready yet. At this point I was offered a loaner for me to get back to work, as I had used my break time to have somebody bring me to the dealership to pick my truck up. I agreed to take a rental but informed them that I really need to get back to work as I was on my break, after over a half hour of waiting for a loaner vehicle I called a coworker, who then used their break time, to come pick me up from the dealership. When my truck was finally done around 4:15 I was contacted by the service advisor to let me know my truck was ready to pick up. Mind you, at each step of the way I informed the service advisor of how much of my time, and my time off at work, was being wasted by their incompetence. When I picked up my truck I was informed that they had "cleaned up my truck" for my inconvenience and was offered nothing else by the dealership, I had planned on spending 500+ dollars for this maintenance and I never ask for a discount, my opinion is that the service advisors/managers should be able to recognize that they are going to lose a customer following this comedy of errors and should offer some sort of rebate/discount on their own accord. When I got in my truck I saw the receipt from the drive thru automatic car wash down the street for a 10 dollar wash that was paid for with a promotional coupon. So, I took that as my business, after I have on several occasions spent several hundred dollars on maintenance to my truck at this dealership, was only worth a 10 dollar promotional coupon. At this point I had decided I would no longer be bringing my truck to this dealership for maintenance and most certainly would never be buying or recommend anybody I know to buy a vehicle from here or bring their vehicle here for maintenance unless they want to waste their little time off from work. Apologies are empty to me at this point, because obviously sorry just means that they're sorry for now but have no plans to remedy the situation from happening again in the future. I hope this feedback helps to keep another customer from having to experience this and to feel as though their business is only worth a comped 10 dollar car wash. read more

Looking on the website they are price gouging all customers by selling above MSRP and adding options like locking lug nuts and pin stripes. Total rip off. Stay away, all the care about is your credit rating and signing the paperwork. Good luck everyone - STAY AWAY read more

Not very informative and always rushing trying to seal the deal instead walking you through the process. Gut was getting frustrated because, I wasn't ready to sign off after driving the thing. How are you going sell me a vehicle without me even seeing the undercarriage or motor. Only reason why we saw the inside is because we drove it. The guy was like "you like it, let's get the paperwork started". I'm not about to spend $50k on a vehicle and I don't know anything about it. Guy even got an attitude whe I asked about the friends and family discount. The process was not comfortable at all and we took our business elsewhere. read more

I recently purchased a car from this dealership and the customer service was incredible. Jerry (the car salesman) was so nice and patient with me, as I'm VERY picky with cars, and the vehicle exchange coordinator (Jeremy) was so incredibly helpful and kind when I came in and asked him about having carplay installed in my car. He seemed so busy talking to everyone around the shop but didn't make our conversation feel rushed whatsoever. I've came to this location a few times now and have always had a great experience with everybody that works here :) read more

Went in on a humbug just to take a gander at the Wrangler which I've been wanting for years. Cedric, who was actually off work today did not hesitate to assist me. I am particular and dead set on what I want, I knew what I was looking for it was just a matter of an salesman willing to close my deal my way. I had to rush off but he assured me he'd get me all the necessary information on exactly what I wanted and follow-up. Cedric handled everything!!!! Followed-up just as he said and did all the things he'd stated he'd do to close my deal my way. I walked away with my Wrangler, a happy new Jeep owner and it went as smooth as a baby's butt. read more

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Excited to say I can finally leave my good review for this dealership! This is my second leased car from them so I have been a customer since 2020. My salesman has been Jerry Kasten for both cars. He is great. Friendly, and doesn't give slimy salesman vibes! He actually delivered my new car to me and took my old one because my kids were home on Summer break. It would've made it very difficult to travel to the dealership and do paperwork with young kids in tow. My original complaints were with the bank they like to work with (central bank). They moved to a 3rd party company and are awful to deal with. But after I told Glendale about the issues I was having with them, they took care of the problem for me almost immediately. Also I used to despise their service department. I don't know if they cleaned house and hired new people, but it is so much better! I waited a short time for my scheduled maintenance, and they didn't try to haggle me with add ons that I didn't really need. Would definitely recommend Jerry and Glendale Jeep! read more

How to turn a five-star experience into a 1 star experience....refuse to replace a battery on a 3 week old $40,000 purchase with the $4,500 warranty that was crammed down my throat, not to mention things that were overlooked in the "certification" process, I think I have been patient and now the vehicle has left me stranded within 3 weeks of purchase, pretty bad they don'twant to cover a $175 battery ......3 months or 3,000 miles bumper to bumper on certified pre-owned is apparently not actually "bumper to bumper" read more

A Jeep we bought from this dealership failed with some kind of electrical failure. We had it towed back to this dealership on a Saturday. They said they'd look at it on Monday and if they needed to keep it we'd get a loaner. No one called on Monday, so we started calling. Every time we called we went to voice mail and left a message. It's now Thursday, we've been without the vehicle 6 days and counting, and we still haven't heard anything and have gotten zero calls. Hearing nothing from Service, we called the appointment line to talk to a person, and all she did was offer an appointment slot a month from now. A month! For a dead vehicle already in their possession. This level of service is so colossally bad that it defies description. These people seem to have nothing but contempt for their own customers. My advice would be steer clear of this place at all costs. Find another dealership - literally ANY other dealership, and you won't be treated this poorly. read more

Came to this location to get a needed alignment because my usual dealership couldn't fit me in till a couple weeks out, and I desperately needed an alignment. I was the alignment machines were very good. I paid almost $200 for the alignment and after driving off the over packed lot, my alignment wasn't right. I couldn't make it back to Glendale so I just let Affengburg look at the truck and they did an alignment and corrected the problem. I went back to Glendale and asked if I could be compensated for their alignment not being correct and even showed them the spec sheet from my usual dealership and I was told they couldn't do anything because I should have called them before going to my dealership. It's not about a refund but it is about customer service and trying to make a customer happy in which Glendale' failed on all levels. They showed no concern or even attempt to rectify their blunder. I will never patronize them again, I don't care if my truck is driving sideways down the road. Everyone is not trying to get over. I honestly only went to them cause I needed a service done, instead of having to wait. But instead of dealing with places which as this I'll take the hit and wait. read more

*** BEWARE*** of this car dealer. I am 42 y/o and I have never once left a bad review about any business until now. They rush paperwork! They did not explain that taxes were not built in to the loan. I have never not had taxes added in to a loan. They said this is common practice in MO. I'm from IL and have never experienced this issue in the past when buying a car so maybe they should have explained this to me in great detail. Also, I called around and asked several MO car dealers if this is true and they disagreed with that statement. I was quite shocked to find out I had to pay $3681 in taxes before I could even register my Jeep. No one should be blindsided with paying taxes on a $53,000 vehicle. Lesson learned on my part. I do not buy cars everyday and they sell them. They should explain this more thoroughly to customers but instead they skimmed over it so that I could be approved for the loan and they could make a sale. Fast forward to titling and registration at the DMV, the loan agreement was not given to me day of purchase nor did it come by mail so I was unable to register my car when I finally got my tax money in hand. DMV said this is illegal. I should have had my loan agreement day of purchase. No one would even return my calls about the missing paperwork. When they finally did, they could not explain why I did not get it and I still haven't. Luckily, DMV cut me a break and I was able to register my vehicle within 48 hours of my temp expiring. Glendale did not care that my temporary plates were expiring. Period. I could not get a response from the dealership to help me rectify any of these stressful situations. The dealer (Jeremy) and finance department (Larry) just pointed fingers at one another. The manager Sam told me they could have extended my temp tags from expiring after that fact. Not helpful! Then he offered me 2 free oil changes or an accessory because they "just want to make me happy." I was supposed to get an email to choose an accessory from my dealer but I still haven't received that. Just shows they do not care once the deal is done. I even took my Glendale license plate frames off because I refuse to advertise for them. Think if this happened to your wife, sister, mother, etc. Life is hard enough, no one deserves any added stress. Stay away from these scam artists. I'm a registered nurse and in the business of compassion and caring, these guys are not! read more

I found a lightly used Jeep online at Glendale and called to make an appointment with salesman, "H". He asked what time we would be there and I said noon. He replied with, "Well that's the time I usually go to lunch." What the flying frisbee??? I never in my life thought I would be such a Go F Yourself reply from a salesman of any product. We settled on a time agreeable to the salesman. We arrived at his preferred time and drove the Jeep in question. When my wife was less than thrilled he couldn't wait to get rid of us. I would love to take our new 2022 Kia Sorento by the dealership for him to have a look. But I know that neither him nor his dealership owner that has his kids in his commercials would give a hot damn. Or a cold damn. Or any damn at all. Dealers, the day will come when you will offer to perform a sex act in order to sell us a car. I, for one, will be waiting. read more

Went in to look at some Wranglers. I explained to the sales person that I had been in the car biz for 20 plus years and I didn't want to go through all the BS. (I'd already heard horror stories about this place.) He told me he got it but then they proceeded to come out with a full sticker offer and tried to steal my trade in by THOUSANDS of dollars. I had clearly done my homework, and even let them know up-front. If I could give this place a ZERO. I would. Crooks! Buyers BW read more