I stayed here December 17th after celebrating my birthday because it was better than driving 70+ miles home late at night: I am taking off 1 Star due to the lack of front desk staff: I arrived late, 9:15 pm and when I got to the front desk there was a line of 4 people & sign: "sorry we missed you, We'll be back at Clock face set to 9:30" This Is a sign of Terrible/Uncaring Customer Service. Heaven help there had been an emergency. I found out the others had been waiting since 9:00 pm. I am not complaining about the desk clerk having to take his dinner break, no, not at all. I'm peeved that the management doesn't give a care enough about its customers to have front desk coverage for breaks/lunches. You Do Not ever leave your front desk unstaffed, unless there is a dire emergency: Where was the manager, why wasn't the manager covering the desk during staff dinner breaks? The manager needs retraining, or a new job. SMFT: The room was clean, spacious, & comfortable. parking was a bit tight for my small SUV,. $15 for parking that is not monitored & has no gate is a bit much. The duvet kept me warm & although there was no clock, there was a microwave, so I was able to set the clock on it. The soap/shampoo provided was a welcome addition. The front desk clerks, when there were very friendly & more than helpful, taking time to help me find the restaurant I wanted to eat at. The coffee & flavored water was a nice addition, even if in the lobby. I usually stay next door @ Sakura, but they have raised their prices quite a bit and the rooms are quite a bit smaller & less comfortable.: So Yes, I'd stay here again. read more

You guys charge for every little thing,one person says one thing and the other says something eles,im hadcap and fell i was asking for a latter check out because I was in alot of pain the night workers said yes morning service was rude and charged me money, then I tried to talk to the staff at the virtual check in and she ignored me and was just giving me a dirty look ,the place smelled and my blankets were not supplied i had to search for them through the hotel lobby read more

Very clean and affordable! Great staff! I came to town due to a family emergency and the hotel was a great choice. Walking distance to groceries and other shopping. Close to great restaurants. I would definitely stay here again! read more

It was amazing! We stayed there for 4 days and the experience was great. It was nice, neat, and clean. The view was good and the bed was comfy. We had fun here and the pool and hot tub were great too! I don't get why people gave this 2 stars! In my opinion, This hotel was good to stay at. The staff was also nice! The bathroom is clean and there was no messes anywhere! I give this hotel 5 stars! :) read more

If I could give 0 stars I would. The front desk woman, Mahera, I'm sure I spelt that wrong, was so incredibly condescending, rude and unprofessional. My room was canceled by them without any notice or consent from me and they refused to give my money back and resold my room! I needed the same card I booked the room with so I needed to go get it and because we" left" they considered that canceling even though I said I would need to come with the correct card. No mention of cancellation to me when we were there, no call to say they were canceling the room. I called about 3 times and she would refuse to get me a manager. So basically they got my money for the room and then sold the room again and denied me access or a refund. Scam of a place. read more

it was so much nicer than the pictures showed in my opinion. i stayed in the deluxe suite and it was so nice and clean and big. will be staying again read more

We have been staying in this hotel 5 days a week for almost a whole month already. Yup you read it right. We pretty much live here now because of the proximity of our work to the hotel. We live about 2 hours away from the office and so the best decision so far is stay in Glendale Hotel which is about 2 miles away from work. It is not a 4 star hotel but the kindness they showed us so far makes up for the lack of amenities. All we needed was a place to crash after a long day at work. The room is cozy and clean. Some rooms that we stayed in before smelled like "joint" but the other rooms did not. We usually stay at the suite room (one bed with a small living room on the other side). This is almost like a studio apartment, if I may say. Each room has enough storage, small fridge and microwave. There is ample parking. Safe neighborhood. Very close by to restaurants, grocery stores, shopping center and the freeway. I can even walk to Target and to Ralph's if I wanted to. For the asian folks, Jollibee, Seafood City, Arko and Chow King are just a "tumbling" away. (Only filipinos will understand what tumbling meant in our lingo" hahahaha !!! No breakfast ... nothing fancy ... BUT they have free coffee. Yup !!! The coffee vending machine has lots of options. So for those who are into coffees, I'd prefer going down to the lobby to get a fresh one as opposed to having a dingy coffee machine in the room. You will thank yourself later after you come here for a stay. TV is small but we have our gadgets anyway, right? If you get bored, the movie theaters are close by. Yes, there is a "rude" front desk lady (which thankfully we only see a few days in a week). Never mind that individual though. The rest of the staff makes up for that one bad apple. I will not give a 3 star review because of the run in with one staff. The others have been kind to us so far. We do love "Johnny" (we are kinda partial to him because he let me have extra towels when the other staff questioned me why I am asking for extra towels for a 4 night stay...lols !!!) plus .... He is so perfect for this job. He'll make you feel like you are staying at a 5 star hotel with the way he treats the guests. He is also very well put together physically. The only thing missing is the suit and you will definitely feel like you are at the Ritz. Look for Johnny when you come over. Kudos to Prab ... she is also the sweetest !!! (I hope I spelled her name correctly). Very friendly !!! The morning manager is also very kind and attentive, as well. We had to file a guest complaint and she handled the issue pretty well and so collected. When I request for bed turn down, she always makes sure that it is done. Good job lady manager !!! The cleaning people does a great job., too. They would always accommodate us and they are doing their best in the upkeep of the room. We had 3 bad incidents with that one person. I wonder though if I was talking about the same person that the other guest mentioned in the reviews. We all have to give the person the benefit of the doubt and allowed bad incidents to happen. But then after the 3rd incident....it is a strike !!! It was time for the "honest" complain. As of writing, we have not spoken to her yet. Honestly though, she should not be working at a place like this. Her personality exudes of sarcasm and she is not fit to be in front. Maybe she can just stay inside the office doing some admin stuff but please not the front desk. I am sure she will do a great job in the office. Needless to stay, we are still happy with our decision to stay here. We would not stay at another hotel anymore (we used to book xilo hotel). I just hope they have this frequent customer program because we would definitely benefit from that. Well,There were bad reviews in the past and very little good reviews. Who needs negative posts though ... let us focus on the good ones. Y'all have to believe my post because of the number of days that we have been in this hotel. We even see traveling nurses stay at this place. Stay at this hotel ... you won't regret it. read more

We stayed there Saturday night. Clean rooms, comfortable beds and plenty of free coffee and flavored water. Staff is friendly and attentive. Engaged in conversation whilst checking us in. Beautiful reception area with a mezzanine level. Only thing is that they have limited parking, which fills up fast--small car recommend--unfortunately I had my truck, and was able to park, but it was a tight squeeze. This is not their fault, rather poor planning by the architect or just limited space as you get closer to L.A. Go place to stay, and a great Italian restaurant named Scarantino's...try both. read more

ZEEEROOOO STARS!!!!!!!! DO NOT BOOK THIS HOTEL.. Zero customer service! My flight was cancelled and I could not make the reservation. They could have cared less. I was charged the full price of almost $500.00!!!!!!!!!!!!!!!!! Right before Christmas. There are so many other hotels out there and I travel a lot. WONT EVER USE THIS CHAIN AGAIN!!!!!!!!!!!!!!!! read more

Don't make any bookings here! There's no employees! No one will answer the phone or email you back. When I made a booking last week, ten other groups and I were waiting for over two hours to see if any employee would arrive and no one did. Very creepy! Some people even opened the employee room and no one was there. Not acceptable I couldn't even get a refund because no one ever answers the phone or email. I ended up having to book across the street! Don't ever go here 0/10 read more

I would give zero if I could. Very poor customer service. They have a person as a receptionist who was loading a vending machine when I walked in. Thought language barrier make it hard for him to communicate but he sure has some anger issues that needs to be managed. And I'm saying this as a professional who is working with PTSD patients on a daily basis. He threatened me that he is going to make it difficult for me. He kept repeating "I'm going to make it difficult for you trust me". Stay away from this place at all cost. Hope someone from this facility cares enough to not hire people like him cause he definitely needs help! read more

Glendale Hotel - Hotels Near Me - Glendale, California

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made a review 6 days ago regarding my deposit, it is now going on 15 days. 2-7 buisness days you guys say , well time is up. been calling and calling no answer. does anyone work the front desk? very unprofessional, i tried being patient and nice about this situation. owner or management team please respond back. read more

My partner and I decided to come to the Glendale hotel because of its great price and its distance from lots of attractions. But NOT all that glitters is gold. Upon arrival there was a huge line at check in because they have a new "social distancing kiosk"keep in mind there is only one kiosk for multiple guests. We had to wait 20+ minutes to even check in. The room was OK and we had a comfortable nights sleep but while we were showering just before check out front desk had came and walked in on us. Shouldn't they know that we are still in the room before coming in they didn't even knock. We were both undressed. It seems multiple people have ran into this issue. Multiple guests had come back down to the main lobby because they had walked in on people as well. There is some kind of miscommunication and it is not OK. I even got someone else's registration receipt with all of their credit card info sent to my email please assess this Glendale hotel. read more

Mold in the bathroom. Stay at your own risk. Front desk manager said they couldn't do anything, and I couldn't switch rooms. So gross. read more

Glendale Hotel - Mold. - Hotels Near Me - Glendale, California

Glendale lodge hotel is just right size, very clean, easy access, staff is very friendly and accommodating, rooms are large and comfortable. all around a wonderful experience in staying at this hotel read more

I have so much to say about my stay. First of all upon entering our room we uncovered the sheets and found a pubic hair on our bed! Then discovered that the phone in the room doesn't even work. I was planning in ironing my clothes and the iron didn't even heat up and the iron was missing a part and spilled water everywhere.On top of all that I came back to my room after a long day and the room wasn't clean. We asked about it and we were told that they only clean every Thursday. Which is so odd because I am a frequent traveler and I've never came across this at any hotel I've stayed at. Plus the lobby decor is so outdated and it looks bad. It just feels dirty overall. I do not recommend. read more

Your safety doesn't matter! My room on the first floor had a broken window that didn't lock, staff's response 'we have cameras', my safety didn't matter! I was forced to create my own lock using a hanger and the rooms mini ironing board! The TV had a remote for another room and failed to consistently operate. Make sure to bring ear plugs, the AC sounds like a bus in your room, staff's response 'email the manager'. The room is large with two-thirds of the room occupied by a shower and jacuzzi with a note 'conserve water'. This hotel has a cheap 70's decor and your safety is of no concern, make sure to have your bear spray! read more

Glendale Hotel - Hotels Near Me - Glendale, California

First off I want to say that the cleaning crew and the maintenance is nice. But, this hotel is disappointing. First off they charge 10 dollars a night for a car, $15 a night for a 2nd car. You have a pull out bed as the 2nd bed, but they don't have any extra blankets or pillows. Lastly, dirty water started coming out of our tub. I asked the front desk if we can have our room switch because we have a wedding to get ready for, but they would not accommodate. Wasted our time waiting for them to fix this problem. I would not recommend anyone to stay here. read more

Glendale Hotel - This place is disgusting - Hotels Near Me - Glendale, California

I took a look at your website and noticed that you added the words "parking is available for a small fee". First of all, I wouldn't consider $15/night a small fee and an additional $20/night for a 2nd car. That's $35/night extra. If you truly wanted to be transparent then you would clearly state the fee on your homepage and in your FAQs instead of deceiving people by calling it a small fee. If you were serious on not deceiving people then you would be totally transparent regarding this questionable charge that no one else is doing in other hotels/motels within the LA area. I find that your hidden parking fee charge to be quite sketchy and you even have proven so by slightly modifying your website stating that there is a small fee but do not disclose what that fee is right away. You don't even include an * so people can look up the fine print on this fee. Besides, what added value are you providing for this fee? I did not see a security guard patrolling the parking area nor did I notice any security cameras surveiling the vehicles. The gate was kept wide open so anyone can just drive right through the parking lot. Seems like a bogus charge to me. read more

Exceptionally clean, great location, quiet, with easy free parking. A fantastic value. Specialty coffee dispenser and water choice dispensers in lobby are improvements over bad room coffee methods... and are much appreciated. read more

BEWARE OF DECEPTIVE ROOM PHOTOS and LACK OF QUALITY CUSTOMER SERVICE ! Booked (2) standard - 2 Queen rooms. Room photos on multiple reservation sites (ex: Hotels.com; Expedia) show photos of the room INCLUDING a separate area with a couch and table. Was just informed by hotel front desk during a call re: adjoining rooms, that the only rooms with a separate sitting area and couch are the 1Q suite and 1K suite rooms. When I asked how can we resolve this and get the 4 beds needed for our group and the sitting area since we reserved the rooms 3mos in advance and they clearly advertise a couch in the 2 Queen room; I was told I could cancel and re-reserve the single queen or king suites. THAT WOULD COST OVER TWICE THE AMOUNT we already paid for the rooms we reserved that were ALREADY supposed to have a couch and sitting area!! I asked what would have been done to remedy the situation if I hadn't called about a different issue and showed up expecting the 2Q with sitting area I paid for. He just kept repeating that the 2Q does not have a separate sitting area and we could keep the rooms we had or cancel and find accommodations elsewhere that suited our need. He totally missed the point. You can't advertise a room with photos of a couch and sitting area, charge someone for a 2Q room with sitting area, then say "oh the 2Q rooms don't have a sitting area" and the only resolution is to cancel and tell a guest to either pay twice as much or go elsewhere. That's horrible business practices!!! Very nasty and oblivious front desk staff. He numerous times had to ask a housekeeper for answers to every question I had re: our stay. I asked if there was someone else I could talk to because he seemed new, which was ok, but i was beginning to realize nothing was matching what we reserved. He said "No" and that he had other customers and hung up without even saying good-by. Horrible customer service!!! Feel they could have at least offered to substitute one of the 2 Queen rooms to 2 single Queen rooms with sitting area since I explained I truly only HAD TO HAVE one of the rooms include a sitting area. ** I'm staying in my room with 2 teenagers and we are all going to be trying to get ready for concerts. I knew we needed the extra space to spread out The other room is two 20+ year olds that can easily be in a basic 2Q room. read more

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The AC in our room wasn't working efficiently and it was a little hot in our room but it was bearable. Our stay was actually going perfectly fine until the morning when we accidentally woke up 15 min late for checkout and the front desk staff decided to unlock our door and walk in. A knock or phone call would have sufficed. We're all Just lucky we weren't indecent. I would understand if it was 12pm or something and we still hadn't left but 11:15 and you're walking in to tell us it's check out time?? Super violating and unsettling. I could have been naked -.- read more

Awesome service , affordable and clean , also the area seems safe There is a lot of illumination in the parking lot and is fenced and secure read more

I love the hotel ! Next to in n out ! Very clean and bed is confortable and it was a good price !

This is about the most affordable hotel in Glendale that is safe and clean. Inside the hotel is pretty clean and the rooms are decent for what it is. All the other hotels/motels in this area that are significantly cheaper are pretty run down with shady characters roaming free in the parking lots. Smoking and pets are prohibited in the room and that's always a plus for me. No left behind dog fur or the reeking smell of cigarettes could be found in my room. The air conditioner in my room wasn't exactly the greatest, but I slept comfortably protected from the hot air outside. Another plus is the parking lot gates that surround the hotel lock at 2am which is a nice touch for added security. read more

I loved the coffee machines! My mom and I always stay at hotels due to a far distance from hone(desert hot springs) We believed that Glendale Hotel is the best with the most comfortable bed ever! Their rooms feel so homey and so clean. My mom will now only stay at Glendale hotel. read more

For a 2 stars hotel, it is a perfect place to stop by for a couple of nights. Located in a very nice quite location. All the stores are relatively close by. I would come here again if in the area. Room was very clean and tucked. They offer nice coffee and tea bar. It seems old, but it is still a very good hotel. read more

If I could give this place negative one million stars I would. I was refused service in the middle of the night when I was stranded on foot with plenty of money to pay and dressed appropriately. Fuck this place forever. read more

There's a reason why this hotel is so cheap. Front desk isnt friendly and very rude. They can't fix anything unless there's a manager available. I checked in on Saturday and front desk told me no manager until Monday afternoon. My check out is Monday morning. Pretty convenient. Not sure if staff if new or just doesn't know how to do their jobs. Rooms are old and loud. Musty smell. Would not recommend. Would much rather pay a few extra bucks for something more updated and a staff that is better trained. Bathroom wasn't the best. Made me feel grossed out to use it. Really noisy in terms of people walking on the floor above. Bathroom vent is also really noisy. Will for sure another place next time I'm in the area. Dirty old towels as well read more

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I made a Surprise Reservation for My fiance's Birthday and I went to the Hotel a Day Before Her Birthday and I asked the hotel clerk at the front Desk if I could see the Room I had already Booked,So I can make sure everything was going to be Nice for My Fiance and the Clerk gave Me a disgusted look and said no, I then asked for the Hotel Manager she came I explain to her why I was there and what had just happened with the front clerk, and I'll be darn if the manager didn't talk to me the same way the front clerk spoke with me they were racist they were rude very bad customer service and it was only because I'm black no other reason when I called on the phone to speak with someone higher there the clerk told me why don't I just cancel my reservations and hung up in my face..... read more

Warning! Please DO NOT stay here. I booked a room for Friday night and was shocked to see what I found in my room. When I first got there, the front desk person was rude and very intimidating. He assigned my room and I quietly proceeded to my room. Once I got to the room, it had a very moldy smell. I put my luggage down and sit on the chair. Suddenly, my eyes darted to the corner of the room where I a saw a huge cockroach moving. I ran outside and told the front desk person and he called the manager. I did get a refund back but OH BOY! That was something that I had only heard from other people and had never experienced it on my own. Disappointed! read more

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They advertise as queen size beds but they are only full size. There were pubic hairs in the bathtub. Do not waste your money on this place. The front desk lady is extremely rude and a liar. read more

This has always been our go to when visiting. The new owners have made nice changes to the rooms. My biggest complaint would be taking a shower in cold water not happy about other family members would not get in the cold water. Front desk seem to acknowledge the cold water but probably already knew about it not surprised at all. And FYI you will pay for parking now. read more

Came in. Easy parking. Front Desk Niir was courteous and helpful. Went to my room and it was clean. Very surprised the jacuzzi and the shower were big. Everything worked, tv, jacuzzi, shower and lights. Everything is also close by if you want to do any tourist activities. If you are sensitive to noise I recommend the top floor. I could really hear the upstairs foot traffic. But it doesn't bother me too much. Convenient grocery store and restaurants are walking distance. Will definitely stay here again. read more

This property is a Motel 6 but hopefully they will keep the iconic neon sign! My only complaint is the ice machine requires quarters! Rooms are nice but on the smaller side. The folks who run it were very accommodating & friendly! I will stay there again! read more

Glendale Hotel is the place to stay. Clean, quiet, spacious rooms and very comfortable beds! You get your moneys worth! read more

Great place to stay. Excellency in customer service, cleanliness and amenities. Thank you Glendale Lodge.

Very nice Cindy was courteous and helpful. I would definitely come back again and recommend this place to anyone. read more

I highly do NOT recommend this place. The staff and lady working the front desk is ridiculously stubborn and not accommodating and they have 0 customer service. I travel a ton and have never in all these years experienced something like this . I will never be going back here and I am hoping to give enough people a heads up so you can book somewhere else instead of this place. read more

Great place to stay in Glendale!! I enjoyed my stay and it was close ti everything you could need for an enjoyable stay@@