I was able to rent a transport wheelchair for my 91-year-old Mother who visited for a few days. I…read morewas greeted warmly by a helpful salesperson, but I was disappointed, however, because when I had called ahead I was told I didn't need to reserve any equipment because they had plenty of everything. However, when I arrived the following week, they were all out of rollaters. My mom's visit would have been more enjoyable had she been able to walk with the assistance of a rollater while she was here.

Mobility City provides assisted living devices and mobility equipment and service. The staff is…read moreprofessional, joyfully friendly, and expert at fixing equipment. But what caught my attention is a most comfortable lift recliner. As the name suggests, it gives you a lift when you're getting up as Holly, an owner of this franchise, might say. It's equipped with push button controls positioning your body for pure relaxation. Consider it when you're watching a Cowboy game, shouting at the TV after a receiver bungled a pass. You might want to jump out of your seat for that -- without needing assistance. In any event, you don't need to suffer from a mobility problem to enjoy the relaxation. If you check out the Mobility City showroom, walk a minute to Rita's Italian Ice & Frozen Custards, which offers the tastiest ice I've enjoyed in years.

The customer service given by Robert today when he delivered mobility scooter was top tier. He…read morehandled every question and concern with patience,and knowledge. He explained things in a way that was understandable and left no questions unanswered. Will be doing business with them,and only them in the future.

I highly recommend this business for anyone looking for mobility equipment. The staff is very…read morefriendly and caring. They stand behind their warranties. The atmosphere inside is extremely relaxed with many places to sit and take a load off while learning about all the different options. Lacey and Mitchell are full of knowledge and are always available to lend a helping hand, Don't waste your time shopping online or at any other store. If you do, you will just become another number and good luck with warranties. Make a visit to the Healthcare Store for that more personal touch experience. Great people you can trust and count on to enhance your life with these amazing mobility devices.

Providing basic customer service. Refills not timely. Pharmacist offensive when I questioned how to…read moreuse a medication

After explaining my situation regarding my 3 year old and how much pain it was for her to use the…read morerestroom they made sure to get the medication that normally takes a day to MAKE that night for her. She is doing SO much better due to this kindness in a lot shorter period of time. Thank you so much!

I have been a client for many years and they have seemed to perform. However, in light of a LOT of…read morenegative reviews, and me needing a new BIPAP machine, I decided to call them and ask what the issue was with all the negative reviews. The response was swift and sure. They hung up on me. Apparently they have no response. So, I have determined to select another provider. In terms of C/BIPAP, and other DME, it looks like they are all bad. Wish me luck. I'll need it.

Xmed Oxygen & Medical Equipment is an easy to use source for purchasing Recurring Medical…read moreSupplies. As a CPAP user I look for a company who understands my needs, keeps track of what I am ordering and proactively reaches out to remind me at a frequency and in a manner that helps me manage my needs . I can order on line or over the phone and they are reliable to ship in a timely fashion. They coordinate with my insurance to ensure coverage is compliant and at a competitive cost . I find this to be of great value helping me to conserve the time I would otherwise I spend doing so. I recommend them!

Ernie C. was amazing in training me how to set up and maintain my new CPAP machine this morning. A…read morevery knowledgeable respiratory therapist, Ernie answered every question with a thorough answer understandable in laymen's terms so I understood everything. I appreciate someone like Ernie who has such depth of knowledge and excellent customer service skills. One star deducted due to the ladies behind the counter who made it seem I was an inconvenience by asking when my appointment would start - as it turned out Ernie was gathering the equipment, that's all they had to say rather than project "attitude" for my expectation of an appointment starting when scheduled. I would deduct another star for my doctor's office having to fax my CPAP prescription 5 (FIVE!!) times and taking over a month to resolve - and when I called Xmed's office, they had no record of my prescription despite my appointment the same day (I rescheduled). Employees like Ernie will keep this ship from sinking, a 5-star rating for Ernie C, an excellent respiratory therapist.

I have been trying to order supplies for my CPAP machine from this provider. I have been diagnosed…read morewith severe sleep apnea and without the proper CPAP equipment (that must be replaced fairly regularly) I wake up more than 35 times every hour. They have been totally unresponsive. I have called them 18 times over the past several weeks. On many occasions my calls have been disconnected after waiting on the line for more than 10 minutes. I was promised more than one week ago that my supplies would be sent and that they would call me to confirm/bill. I never received a call. Today I spent an hour on the phone with (after being disconnected 3 times) them and was finally told that my Doctor had not submitted the proper paperwork. I called my Doctor and his staff said that the proper paper work was submitted but that they would call and make sure that any discrepancies were resolved. I was promised they would call me after they spoke with my doctor. I called my doctor and was assured that the company had received all the proper paperwork. I waited more than 45 minutes for a return and then finally called them myself and received a recording that the office was closed. I am in a dire situation because my CPAP headgear was damaged and I desperately needed the replacement parts. My only recourse now is to purchase my supplies on the private market and pay the costs out of hand. This company is horrible and causing me a great deal of unecessary suffering.

I walked in about 10 min before they closed on a Friday as a connector piece from my hose had…read morebroken. I did not want to go into the weekend and not being able to use my machine. It's a specialized piece and they had it! It did not cost much ($3.25) but I would have given $100 or more at that point because I was desperate and afraid of going without my machine for a few days. The owner is a wonderful woman who knew exactly what I needed and installed it without a charge. I found her other staff there to be just as friendly and eager to help. Great experience! Definitely 5 star service.

I was to get a COAP Mask and other supplies and they didn't have barely anything. Not a great…read moreexperience at all. I went elsewhere and found what I needed

I had been prescribed a CPAP machine, and the staff was very helpful. My advisor, Ashley Finch, was…read moreespecially very knowledgeable and guided me through the setup process for the CPAP machine very competently.

I contacted AdaptHealth/Healthline Equipment on December 15th and initially spoke with Ashley, the…read morereceptionist who took my information for the Arlington location and said someone would call me back regarding my concerns. About 15 minutes later, I received a call from Sarah H. I attempted to explain that my CPAP mask was pressing against my cheekbone and that I might need a different size or type of mask. Unfortunately, Sarah repeatedly interrupted me and insisted that the issue was due to the mask being too tight--something I never stated. I attempted to clarify multiple times that my concern was not about pressure or the mask "cutting" me, but rather the placement of the cushion on my cheekbone and the difficulty of putting the mask on before connecting it to the machine. I said I think I might need a different size or a different type of mask. Because of this, I cannot sleep on my left side which is the side I mainly sleep on. Sarah did not listen to what I was actually saying and continued responding to issues I never raised. She dismissed my concerns by saying I hadn't given the machine enough time and that I already had "the best mask." When I explained that I felt unheard, her tone became condescending. I asked to speak with her supervisor and was told that she was over my type of concerns. She also stated that she "matches energies," which I found unprofessional, especially since I remained calm until my concerns were repeatedly invalidated. Sarah was rude, argumentative, and dismissive, and she made me feel as though my concerns did not matter. Patients seeking medical equipment support that they are paying for deserve to be listened to with care and respect. If she does not enjoy helping patients, a non-patient-facing role may be more appropriate. This experience has made me consider informing my provider that partnering with AdaptHealth/Healthline might reflects poorly on the care he provides, since their caliber of service does not match his care. I hope no one else seeking medical assistance is ignored or dismissed like I was.