On a recent Saturday I visited National Lumber in Newton to inquire about replacement TimberTech…read moredecking. I was politely directed to the rear of the store where two employees assisted me immediately, listening attentively to my need for two boards and my uncertainty about color and type. I had my contractor's invoice from 2020 which turned out to be for the pressure treated wood for the new deck built then. LP and Izzy together were able to go to my contractor's page, find the specs about the TimberTech used, and refresh my memory about the color. They gave me a sample board and a TimberTech Source Book, encouraging me to call the company about the strange bleached-out stain on my deck. They also quoted me the cost of two replacement boards for my handyman to purchase for the repair. Problem solved. LP and Izzy were friendly, personable and eager to be of help... and at the end of a long Saturday. So, please add this review to counter some of the really negative ones I read on this website.

Most of the help is indifferent; doing you a favor for waiting on you. The prices are high which is…read morefine, saves me a trip to Home Depot, but if you're going grossly overcharge, at least do it with a smile. The cashiers never give you eye contact, they're always having a conversation with someone else. If I'm spending money at a store, I like to get the feeling that I'm their most important customer...at least for that moment...but that does not happen at NL

Drake was very helpful getting my table lamp socket replaced and it only took 2 days to get it…read moreback. Very reasonable price. Thanks Drake.

I hesitated to bother to write this, but I will never go back.....unfortunately i did not go on the…read moreright day where the nice man who is always helpful was working, but instead the arrogant and most unhelpful guy at the register with a major attitude...or maybe just with women......described what I wanted...."downstairs aisle....._____" I looked for at least 10 min...no help....was going to get several gallons of paint....so I did get the 3 samples I needed, but will be going right to the BM store.....left and not a word was said to me....

I cannot say enough great things about Brian Poolman at Ferguson. I recently tackled a major…read moreproject--remodeling three bathrooms simultaneously--and Brian was my absolute lifeline throughout the process. Managing the fixtures, hardware, and technical specs for three different rooms is no small feat, but Brian made it look easy. He was incredibly organized, ensuring that every valve, trim kit, and faucet was accounted for. He has an encyclopedic knowledge of the products and offered invaluable advice on both style and functionality that I never would have thought of on my own. If you are doing a home renovation, do yourself a favor and work with Brian. His professionalism, patience, and attention to detail turned a potentially stressful project into a total success. Five stars! Lynne S

My experience at Ferguson in Newton could not have been better! I worked with Brittany Cavarretta…read morewho is an excellent, delightful, knowledgeable salesperson and she helped bring my ideas to life. My new primary bath is so lovely and I couldn't be more thrilled!

I was so pleased with the service. The sales woman, Susan, I think, help me get organized and…read moreassess my needs on the hardware required for my new kitchen. We also ordered something special in funky, which is the highlight of my kitchen.

The products were were nice but as soon as Susan realized I was not going to spend a lot of money…read moreshe had a bad attitude and didn't want to give me the time of day. She was also particularly annoyed when I didn't like her suggestions. I would never go back there.

Great selection of hose, fittings, and bucket teeth. They usually have edges and teeth for most of…read moremy machines even though I have a mixed fleet

From the owner: Hydraulic hoses made while you wait. Cutting edges and bucket teeth for loaders and excavators.read more

We went to Frank Webb Home in Needham having previously shopped there for other reno products. We…read morehad the pleasure of working with sales person Elizabeth Dankaro. Elizabeth managed that fine balance of being available to answer questions while allowing us space to explore the store alone, not feeling like we are being followed around. We were so happy with our shopping experience that we purchased everything we needed, deciding to not go to other stores first. The Needham store sales people are exceptional, especially Elizabeth Dankaro. Thank you for a great experience!

I had an excellent experience with Frank Webb Home Needham from the first mment of walking in to…read morethe last moment after working with the helpful and competent staff, espcially Elizabeth D. who was extremely patient with all my questions. All the staff were friendly and helpful and the displays were beautiful. Just one detail though to be more sustainable: I wish they had a water cooler instead of using plastic bottles to give to their customers! Very much appreciate the offer of water upn arrivel, had my water bottle and would love to see companies not promoting one time use plastics! Otherwise, great experience! Like Share

Terrible customer service from a phone system that doesn't list employees to no call backs to poor…read morequality control. Sales was incompetent and unprofessional ordering mis-matched parts and forgetting required pieces. I would never shop here again!

I recently had my bathroom renovated--an intimidating project for me--but lucked out when I walked…read moreinto Splash and began working with Dianne Matta. I didn't know where to begin or what to keep in mind, making me a bewildered and anxious client. But Dianne guided me through each step while asking many questions to zero in on my design preferences and costs. She is a puzzle master, coordinating and putting all the pieces together so the end result is functional and beautiful. Dianne is knowledgeable and professional and you can't go wrong having her on your team. Dee A.

Can't wait to visit them for help with our new living space! The showroom is bright and inviting…read more I need furniture, window coverings and closet fittings. I know that you will do a wonderful job!

A key to business success is setting customer expectations and having good customer communication…read more This business did neither. I called for information on Hunter Douglas shades and had a good talk with a woman here, after which we made an appointment for her and a technical person to come by the house a few days later to discuss details about how the mechanized shades work, and look at colors and fabrics.. About five minutes before the expected arrival that day I had a message saying "we" are running late but "we" expect to be there within 15 minutes. About 30 min later though, the doorbell rang and a man stood there. He did not introduce himself but his shirt was labeled "Hunter Douglas". I asked where the design person was with whom I had spoken and who had sent me that message. He didn't know. He came in and I asked if we should wait for her. He didn't know. No attempt to wear a mask or ask if I preferred he do so, and as he walked into the living room I saw he was wearing dirty tennis shoes as he walked on our Oriental carpet--no attempt on his part to remove or cover them. He was very terse (I could not tell if he was shy or upset about coming alone) but did the measuring. I asked what was going on, as I was expecting a designer to come with color books, fabric etc. He offered he had a color book in his car and could go get it, but I had expected to interact with a designer. He was in and out within five minutes. I called the shop, and another employee explained my contact was with a customer, and then, most oddly, proceded to explain to me what this other customer was asking about and was going to order. I stopped her as I wasn't interested at all in another person's order, said I had had a message that "we" were coming and who was this solo quiet man who turned up without ever giving his name even. I asked for my contact to call me back but was told they close at 2p and she would be leaving (heaven forbid they return a call past 2p apparently). I got the email address and sent off an email saying I found this all very unprofessional. I very well could understand running late with a client, but then why not call to say that and ask if we could re-schedule? But sending out this man alone, an employee who clearly was not at his best when speaking directly with customers and who didn't know what was going on even with his own workmate, was unacceptable. She had my email and phone number, but now five days later still no response. Very unprofessional and apparently don't like being called on it! The whole effect was very disorganized and unprofessional.