Dylan Avey's handling of the pre-purchase inspection for my 2008 Cadillac Escalade left a lasting impression. While there was a minor delay in receiving the inspection report, the wait was entirely justified by the thoroughness of the examination and the invaluable inclusion of detailed photographs. Given my location over 5 hours away, the visual documentation proved to be a crucial aspect, allowing me to personally gauge the extent of any potential damage. What truly sets this service apart is its commitment to comprehensive testing. Unlike other shops that might boast lower prices, they often fall short when it comes to the depth of their inspections. A noteworthy example is the cylinder imbalance test, a critical component of the evaluation process. Many alternative establishments either skip this crucial step or charge an additional fee for it. Here, it's seamlessly integrated into the inspection, highlighting the exceptional value provided. In essence, while there might be alternatives with seemingly lower costs, the peace of mind and detailed scrutiny offered by Dylan Avey's inspection service make it a wise investment. For anyone considering work at other shops, it's essential to recognize that the apparent savings might come at the expense of thoroughness and comprehensive evaluation - elements that are integral to making an informed decision about your vehicle. read more

My car had a history in the last two years of not turning the electronics completely off. The engine would shut down, but the radio and all the lights in the dash were still on. I couldn't even lock my car. I usually was able to park, unpark, reposition, park for a while to get it to shut down. In late June, nothing I tried would work. When I called the nearest Mazda dealership and explained the problem to the service department, all I got was "We've never had that problem before." A neighbor had recommended Global as a trustworthy business, and they were. As soon as the counter guy told a mechanic about the problem, he said he'd seen the same thing in a similar model and had gone on the internet to find out what others had done. I left my car with them, they diagnosed the part that wouldn't recognize when the car was in park, ordered it for overnight shipping, and I was able to take my fixed car home in less than 48 hours from leaving it with Global. They were even able to get a loaner car for me to use the second day so I wouldn't keep running a rental car bill. Good treatment, good manners, and fair price. Highly recommend. read more

We sent them a cylinder head that was defective and when they said it was defective we were not hesitant to send them out another which was tested and a good cylinder head. They called back 3 weeks later stating this one was bad as well and once again we were not hesitant to send them a return label. It took them weeks to send the part back which was CLEARLY not ours and did not send the valve cover with it. We had to keep calling them so they could send us the valve cover as well which that took about 6 months and when that finally came in it was CLEARLY not our part. Fraudulent company with out of line demands and threats to our company. We did everything from our end to make them happy, but they were not honest with us at all. read more

My husband and I cannot express how grateful we are towards the staff and for the service we received at Global Car Care. We broke down outside of Wenatchee on our attempt to drive back our Sprinter Van back to Alaska. We feel so fortunate that we were led to Global as their staff was so professional and personable, and made every attempt to alleviate the stress of our situation. Their follow up after we departede was exceptional, and including making sure our warranty coverage was delivered. We had a full engine replacement - and felt totally comfortable with their technicians experience and ability in repairing our vehicle. I just wish we had this type of vehicle care and service available in Alaska! Thank you Global! read more

Do you have a mechanic that will drive for an hour to bring you a loner? Or one that will make sure all your paperwork is in order because you are going across the Canadian boarder? Well I do. My husband and I have had a series of misadventures lately and some of them have involved our car. Brian and his team have made every effort to insure that our daily lives would not be disrupted because of the work our vehicle has needed. And they always go the extra mile to get the job done right. I have been dealing with Global for over twelve years now and I am not only happy with the work they do and the service they give but I trust them completely. When is the last time you heard someone say that about a repair shop. read more

Global Car Car is absolutely top notch, class act! From the service manager to the tech, Dylan, who did the work, I was impressed. As a woman who knows nothing (my own fault) about my Audi, I don't think it's in their DNA to rip someone off with unnecessary fake repairs! Dylan even took the time to explain a few things about my car, which by the way, is probably smarter than me. Hope he doesn't get in trouble for that! They even washed my car before giving it back to me, for an oil change! Who does that??!! Thank you, Global, will definitely see you again for all future car needs! read more

We live in Big River California (Mohave Desert). We're staying at Wenatchee River County Park for the summer. My Ford F-350 diesel truck started dripping from the rear differential and leaving an oil spot on the parking space. Mike, the manager at the RV park here recommended Global. It was easy to make a reservation, the staff was courteous and professional. The fluid was replaced and the differential cover cleaned up and re-sealed which cured the leak. I will go to Global again if anything is needed before we head south in October. read more

Global makes it easy to get my car fixed. They know me and they know my vehicle. They get it fixed on time and have a great loaner program. They are a great car-repair resource! When my car broke down out of town, they helped find a shop that I could trust. When I needed to get chip-seal road tar off my car, they had the best recommendation. They do excellent work at a fair price and there are lots of little perks for working with them. They are trustworthy and great to work with. read more

I am now on my 3rd BMW. but it was getting very inconvenient for me to have any maintenance or repairs done without taking it out of town to the dealer, as no one in Wenatchee was able to perform the services needed on my BMW, until I found Global Car Care. I took my 2007 335 to Global Car Care. The staff was professional and followed up with me on what was going with my car. They have knowledge and equipment to help get my BMW back on the road. Ken Martin CEO Cashmere Valley Bank read more

I had a great experience at Global Car Care! I had previously visited another car shop looking for help with my Volkswagen Jetta, and after running a diagnostic, they told me they wouldn't work on it (still charged me for the diagnostic!) So I went over to Global Car Care desperate for help, and they were so kind and understanding, even when I didn't know how to properly tell them what was wrong with my car! I had a great overall experience and my car is running amazingly! read more

I recently got my car serviced at Global Car Care.They did a great job of outlining the work done on the car, including calling out (with attached photos) the potential wear n tear happening with the car. This was my first time getting my BMW serviced with a non-BMW retailer and I was a bit skeptical going in.Given the professionalism of the staff, attention to details and the timeliness of the service, Global Car Care is going to be my to-go service shop from here on. read more

Global Car Care really helped me out, they handled the return of my recently purchased defective parts and replaced them without me needing to be the middle man. The original parts I needed to fix my car on my own were defective, because of this there was a warranty which Global Car Care followed up on and then used that warranty money to purchase the replacement parts which they then installed. They helped keep money in my pockets and more time in my day. read more

Took my VW in for a electrical issue. Had them check over the car while it was there. Quickly had a list of item's that needed attention. I liked how they itemized each repair with the cost. It gave me the option of which repair I needed to attend to first and which one I could put off for a bit. Repair's were done in a timely fashion and done correctly. I will definitely use Global for service and repairs to my VW. Great people to work with !!! read more

We were extremely pleased with the service we received from Blaine and the Global crew. We bought a used Mini Cooper and it had some problems right off the lot. Blaine worked with us closely to fix the problems right away, making sure not to cut any corners and fix it correctly, no charge to us. We were extremely appreciative! In the future we would definitely consider purchasing another car from them. Thanks for the exceptional service! read more

I was very impressed with their service. I bought a reliable used car at a reasonable price. There were some issues but they took care of it. Due to some delays they apologized with a free oil change. - Good people, reasonable prices, good service. I went there from a recommendation from someone I trust, and I've been satisfied. . If you're buying a pre-owned car, chances are there will be small issue or two. read more

My vehicle was starting very slowly so I knew it would eventually not start and leave me stranded somewhere. I called Global Car Care and brought my Toyota to them the next morning. They called back within a few hours and said the battery needed to be replaced. They gave me the price, I said go ahead, and I picked up the vehicle later that day. The service was great! read more

Brian and his team did some service on our family's FJ. Awesome service and professional customer service. I was kept informed of every step of the service process by Shop Ware. This product is very informative and made my decisions very easy. I'm a repeat customer and plan to send all my vehicles to Global Car Care. Outstanding business!! read more

Our family is so grateful for the way Global Car Care has taken of us and our "very odd" van. My children still talk about the picnic on the grass!!! Their service was beyond anything we have experienced! So from our kitchen to their staff room, this is just a little token of thanks =) With so much thanks , The Maurer Family read more

Global Car Care did a fantastic job of helping me out on a job I couldn't handle myself on short notice. A special shout out goes to Trey who looked at the issue and figured out a way to squeeze my car into an already busy schedule. I would strongly recommend Global Car Care to take care of your automotive needs! read more