Me and my wife checked in to the Monte Carlos property in Miami Beach Fl on Mother's Day 5/12/24. We loved the unit. We proceeded to get unpacked then left to get something to eat. grocery shop etc... Later on that night we noticed that the room was a little warm so I hopped up and adjusted the thermostat and attempted to go back to sleep. The room did get any cooler. My wife and I tossed and turned all night. So the next morning 5/13/24 (Which was my 13th wedding anniversary) I called customer service and told the Ac was not working. The first call no one came so I Called again about 1 1/2 hour later and this time someone came. I let the guy in he looked at the unit and set an industrial fan in front of the unit for a couple hours then the guy came back and got the fan. He didn't speak good English but he used his phone as a translator. He told me that the unit needed a part so he will be back tomorrow with the part and another technician. So on my 13th wedding anniversary my wife and I didn't have any AC and this night was even hotter. We walked down to the front desk in middle of the night because we could not sleep. The guy at the front desk told us that they only do check in's and check out's but he did attempt to make some calls to help us which was unsuccessful . So no Ac, they couldn't even give us a fan and they didn't have any rooms available that they could switch us to. 5/14/24 around noon The guy and the new tech repaired the unit. We checked out on 5/15/25. Since then I have made multiple calls to customers for a refund, they told us the billing department handles the refunds and connected us to billing. I explained me and my wife experience and he told a tech came on 5/13/24 and no one let him in which was untrue because I let the tech in twice on that date. They refused me a refund and I couldn't believe this. Such bad business to have such beautiful properties. read more

Global Luxury Suites - This was the temp in the middle of the night on 5/12/24 - Vacation Rentals Near Me - Jersey City, New Jersey

Horrible, its like staying in a dungeon And do not give them access to your payment method because you will get robbed They take your money without consent And then they say we'll we have a no refund Policy. Yeah, I font think so read more

I had a horrible experience. Booked an apartment for two weeks since we had to move out of our house due to a home renovation. I called a week early and tried to adjust our dates and was told that the agreement could not be modified. On the day of check in, we showed up and was told that they first needed an id. I had already uploaded a copy of my valid passport which they would not accept. I did not have my drivers license on me. They would not accept my husband's drivers license. Then they wanted me to sign a new agreement (short term lease) which included a no pet clause even though we had paid a pet deposit. This went on for over an hour and required multiple back and forth calls to their billing department. When we asked to just cancel the reservation we were told it was non refundable. It was a horrible customer experience read more

This entire chain is horrible. Now. Don't get me wrong. The rooms are fine but there is no front desk, no one who will fix anything that's gone wrong, the voicemail for your helpline is always full, If you actually get a hold of the "after hours emergency person" they will very sweetly tell you how sorry they are and how they are going to help you immediately, but then ghost you. Really not help you in any way. I was locked out of my room because the batteries in the door lock were dead, notified them of this and it took them almost 2 1/2 DAYS (!!!) for someone to respond and let me back into my room. That's unacceptable. We had a contract for services and they totally dropped the ball. I've been home now for 3 weeks and still no one from Global has even tried to contact me. read more

Not as advertised / not luxury. This part of the Bronx is safe but very rough. There's bags and bags of trash and dog poop all around the building and sidewalk. There's also not a safe sidewalk path to the apartments. The room is so bright at night (lack of shades or curtains) you cannot sleep. The website description mentions blackout curtains but there are none. I called four times, have been promised curtains, but nothing. The shower handle was broken off when I arrived. There is no kitchenette or appliances (just a microwave and blender) despite being listed in the description. Customer service is atrocious. The hallway stinks of pot (despite this being a no smoking building) and this morning there was vomit all smeared around the elevator, forcing me (disabled) to take the stairs read more

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ZERO STARS--DON'T BOOK. I booked a stay via booking.com for 1 night in April located in Bronx, NY. There's a few things that went extremely wrong: 1. The site online is not a good representation of what the outside of the building looks like. A lot of renovation at the time of stay. 2. One of the buildings that's being displayed online is no longer associated with the company per representatives. So there aren't any staff of Global luxury on-site, making it very difficult to address on-site issues. 3. You are blindsided by a contract after booking via booking.com. Why do I have to sign a contract after I've already booked a reservation and paid fees through booking.com? This came off as a red flag. 4. I was informed by a representative prior to booking, that I could have early check-in if I made reservations. After making reservations, I was denied that early check-in. 5. Customer service is astonishingly poor. They were very difficult to reach. So because of the misleading about location/pictures, blind-sided contract, and lied to regarding early check-in, I requested cancellation. 6. Representatives via global luxury stated inability to cancel since I booked through a 3rd party and instructed me to cancel via booking.com. Per the instructions, I sent a cancellation request via booking.com. Representatives via booking.com stated, after multiple attempts, they have yet to receive a response from Global luxury so cancellation was not requested. 7. Because of the shady business, I definitely booked elsewhere, and decided to fight this and dispute payment with Amex (credit card company). Multiple times, my dispute was denied because Global luxury repeatedly told Amex that I never cancelled and booking.com never reached out to them regarding my cancellation. Well after, I showed proof to Amex with screenshots of emails and correspondences with booking.com, my dispute was found appropriate and I was refunded. 8. Never, will I book with them again and neither should you even consider booking with Global luxury. **I never got a chance to see the inside of the room because I wasn't laying my head in a place controlled by shady business. **If you have an issue with a reservation via booking.com, you have to contact a live person via live-chat to address concerns. Thankfully, the correspondences I had via the live chat helped me with my case. See pictures where global luxury lied to Amex stating I never cancelled and booking.com never reached out to them. And see the proof that I, in fact, cancelled and representatives of booking.com reached out to global luxury multiple times with no response from global luxury. read more

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I stayed at 8 Harrison Ave. I was scheduled to stay for 14 days, but only made it to day 4. Sunday evening upon checking in I found the washing machine broken, tv broken, living room lamp broken, bedroom lamp broken and the place is very dirty. The floor is even sticky. I sent an email immediately to inform GLS and to get help. Monday I received no response to my email so I called them in the afternoon. They hadn't read it yet. I waited while they found my email and tickets were issued for the repairs but not for cleaning. They said they would talk to housekeeping first. Tuesday repairs were made. I asked about cleaning and again was told they would get back to me. In the evening I wanted to shower and noticed when the washing machine was fixed they dumped the nasty water in the shower leaving it unsanitary and unusable. I notified GLS of the issue immediately. It was after 5pm so I receive no response on Tuesday. I had to bath in the Kitchen sink. Wed. I again asked for cleaning. I was told housekeeping was already there but they would come again. It would be scheduled for Thursday. I am now having to bath for the second day in the kitchen sink because the shower is gross. Thursday I returned at 5pm looking forward to a shower and being able to take my shoes off for the first time in the apartment (dirty sticky floor). Unfortunately, I returned to a dirty apartment. I call again and am told housekeeping had cleaned and would not be returning. That is when I took the attached pictures of the larger issues as the smaller debris and the sticky floor don't photo well. The apartment was not a sanitary/safe environment and after trying to work with GLS for 4 days, I ended up leaving and going to a hotel. Oh, the shower felt good! I requested a refund and GLS and they offered to refund me 4 days! They refuse to refund me in full because the contract states non-refundable. I guess it doesn't matter if they hold up their end of the contract to provide a livable space. I wish I had read reviews or checked the BBB (1.4/5 rating) before I booked my stay. I would have gone elsewhere. I hope my experience helps you decide to go elsewhere. read more

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Very deceitful business! We would just like to save others from having to deal with such an awful company. Due to Covid-19 we had to cancel our trip in the beginning of April. We had reached out a few days prior to our cancellation period ending explaining how we would like to cancel due to the Covid-19 crisis. They didn't respond until 5 days later, once it was past the cancellation period! Then they didn't even reply to our message, they just said it was too late to cancel and charged us the full amount. We called to talk to one of their agents on the phone and explained the message we sent trying to cancel. They acknowledged seeing it and said they would refund us 90% of the total charge. When we asked for an email to confirm our cancellation and promised refund they kept avoiding the request. Let's just say they lied over and over every time we called and emailed. When I asked to speak someone else, they would come up with some other lie. They couldn't argue with us when we presented them with the proof that we had reached out before the cancellation period. So they just completely stopped responding. The worst customer service we've ever dealt with. The amount of energy and time we spent trying to get a refund was ridiculous. Regardless if anyone canceled when it was before or past their cancellation period, it is inconceivable that with the current pandemic and the travel bans set in place (all things completely out of customers' control) they would refuse to refund anyone or even offer some type of credit! read more

Had reservation with GLS through Booking.com and my wife came down with Covid. Requested both GLS and Booking.com to change reservation date, which was a capability shown on their sites. Turns out after multiple calls to both, that Booking.com can only change with GLS approval. And round and round it goes... This is not like typical hotel where you can modify or cancel generally up to 24 hours in advance. Beware! Never again.... read more

I wish I would have read the reviews online before booking with them. 1. Global Luxury Suites require so much information from you AFTER booking (I made a reservation through Booking.com) such as front and back copies of your driver's license. They also don't provide info about how your information is being stored and who has access. 2. I had to sign a lengthy contract lease agreement. I only had access to this AFTER paying. I've traveled and stayed in a few service-based apartments and never had to sign a lease agreement and probably wouldn't if I was given a choice upfront. 3. For the price of the apartments, you would expect excellent customer service. Well, that has been the opposite for me. They are short and rude in their emails and when you call them. Some of the employees need to use Grammarly to check their emails BEFORE sending because they send emails with numerous grammatical and spelling errors. 4. The reservation department doesn't operate 24/7, so it takes a long time to extend reservations. I went back and forth with someone for three days over emails and was told the reservation department doesn't have a phone. 5. I extended my stay for the last time today, and they charged my card almost double the quoted price. I called and got the runaround. They seem scammy to me, and I don't trust them with my personal information. I did a bit of research and emailed their corporate leadership, and the issue was resolved the same day. They will refund me the difference. 6. I think Global Luxury Suites outsources their calls. According to LinkedIn, only seven employees work for the company, and the few people that I've spoken to aren't listed as employees. 7. Global Luxury Suites and Churchhill Living are "sister" companies. 8. My apartment was clean, so I give them an A+ for that. Overall a very unpleasant experience for a so-called "global luxury" brand. I would NEVER stay at any property this company manages again. read more

They own a few properties and all of them are complete garbage. The customer service is trash the codes for the doors don't work. Sat outside almost 40 minutes trying to get a hold of someone. Steer clear from these criminals!! read more

I came to DC for business (3 weeks) and was hoping the listing was as described. Far from it! The apt had a strong cigarette stench all around, the couch, rugs were stained and there were blond hairs on rugs (I have black hair). The furniture has tears and stains and appliances are super cheap for the $3K price I paid. The balcony was dirty as well, the TV was not working properly, the shades did not close all the way down to have privacy etc etc. The noise (ambulances, police, fire trucks all day long) was unbearable and worse than in my hometown NYC! All this was reported to Global and nothing was done for several days. At the end only a few problems were addressed but not all and I had to endure a lot of aggravation + take time from work to wait for people to come to the apt to inspect and leave matters unresolved. This company operates under Global Luxury (Nothing luxury about the place) Suites and Churchill Living making it very difficult to communicate with them and to find the right person to get help. They use both names as business entities and I will be looking into these two companies before building my case to go to small claims (court). If you want to experience a nightmare and not enjoy your trip, this is the place for you. read more

Can one give zero stars?? Stayed at their location in the Bay Area, their check in was a total mess and no one as available to figure out how to get keys Their response time was abysmal, never responding to any queries and beware! They will charge your credit card without permission for whatever they feel like!! Beware, they have no ethics and its impossible to get to speak with a live person. Their apartment was also not cleaned properly, and no one came to fix it inspite of promises made...stay away! read more

The day of my check in around noon I received a call from global luxury suite stating check it has been pushed back all the way till 7 PM. I had a wedding reception planned that day, so I had quite the itinerary. They then found another building to try to accommodate so I chose to switch get to the new building so I can get ready sooner as planned when I arrived they informed me check is not until six so I had to call customer service again and then finally get to my room. No balcony. No views, and it was just simply NOT what I paid for when I reached out to customer service. It seems they had no intentions on rectifying the issue. I HIGHLY RECOMMEND YOU DO NOT DO BUSINESS WITH GLOBAL LUXURY SUITES,YOU WILL SPEND YOUR VACATION TRYING TO FIX THEIR MISTAKES. read more

I had a bad experience with global luxury suites where they double charged me and have been avoiding me by phone to give a refund. I'd actually like to sue them in small claims court but I can't figure out the name of the company through public filings (hint. It's not global luxury suites) which I thought maybe it's a dba, but they don't seem to register it as a dba. Nor do they seem to have registered a trademark for global luxury suites. Very strange way of doing business. I'm trying to ask my credit card company where they send the money. If anyone has any ideas... read more

Booked a two bedroom was put in a one bedroom Took 3 hours waiting to get emails with information to get access to the appartement because they don't have anyone at the property. Than the pins they provided to the entrance doors were wrong...took another hour There was no parking on site and for a $23 fee I packed at an Unsafe public parking. Also if I leave and come back I have to pay again that parking. After that horrible checking in experience, was about to sleep that the fire alarm went and woke up the kids that was because of a malfunction. Called the customer service and 15 mins I had a message from them asking me to just disable it I was against it but there was no way to stay in that apparement with the fire alarm noise. I'll sleep with my family in a unsafe place and I will call the city fire inspector tomorrow to let them know what global Luxury Suites is doing in their property. The customer service was rude unprofessional and inexperienced. The count less hours of our life We spent dealing with this BAD business...never getting them back. Dirty-unsafe and bad customer service. This is my worst experience. Do not book that place. with them. read more

Global Luxury Suites - Faulty fire alarm diables - Vacation Rentals Near Me - Jersey City, New Jersey

**DEFINITELY AVOID THIS PLACE** I made a reservation in February to stay at their Jersey City Waterfront location in April and ran into several concerning issues: - Hidden fees that jack up the cost of a reservation a fair bit higher than advertised prices - Requiring an uncomfortable amount of detailed personal information (e.g. pictures of the front and back of my ID) to confirm the reservation after booking, as well as requiring signing a lengthy agreement that I was only made aware of and able to see the terms of after I had already paid. To reiterate, they only asked for this information and made these requirements known AFTER the reservation was already booked and paid for. - A month after the reservation was made, they applied an additional random $13 charge to my card (without notifying me or explaining what it was for) that was not listed in the price at booking or the reservation confirmation. When I contacted the billing department about this on two different days, they said they didn't know what the charge was for and they had to forward it on to a manager. It took them a couple of days to get back to me and they eventually said it was sales tax that for some reason didn't get calculated in the price shown online at booking (despite having already paid about $100 in sales tax) and said they would refund it. - A shady cancelation policy that seemed to repeatedly change every time I called (I heard at least half-a-dozen different and conflicting answers.) When I called them to cancel the reservation due to the COVID-19 pandemic, they said that since it was more than 14-days out from the reservation they would issue a refund minus a 30% non-refundable deposit and I canceled the reservation based on this information. When I followed up a few days later about when to expect the reimbursement, they then said they would not refund any of the amount because it was canceled less than 30 days before the reservation date. Only after persistent follow up on my part did they honor their original statement and issued a partial refund minus the deposit. - Very subpar customer service: representatives seemed unable to answer and annoyed with basic reasonable questions, such as whether they would be able to hold our luggage at the desk if we arrived earlier than our check-in time. (Usually I am on the side of customer service workers and always try to give the benefit of the doubt, having been one myself and knowing how difficult their job often is, but the service was just incredibly bad.) In summary: Do NOT book with them. EDIT: Added a screenshot of the Better Business Bureau listing, further showcasing the shadiness of this company. read more

Global Luxury Suites - Better Business Bureau web page - Vacation Rentals Near Me - Jersey City, New Jersey

I had a reservation at GLS Cleveland and it had to be postponed because of the PANDEMIC. At first, they did not want to give me a credit, but eventually agreed. When I tried to redeem my credit, they told me I only had a month to use it. When I then tried to redeem it, they did not get back to me. GLS CHEATED ME OUT OF MY REFUND. read more

If I could give no stars I would. Worst property management company I have the displeasure of using and will take your money and run. They are not interested in resolving your problems and despite what they may respond to this they do not care about the customer. There management are also too important to speak to guests. See screenshot read more

Global Luxury Suites - Email from customer service - Vacation Rentals Near Me - Jersey City, New Jersey

DO NOT BOOK WITH THIS COMPANY I booked a condo with GLS through Airbnb one month before my arrival. I was set to stay for three and upon booking and paying in full, I received an email from GLS with check-in instructions. I then had several questions that they answered. FOUR DAYS BEFORE I ARRIVED THEY CANCELED MY RESERVATION WITH NO EXPLANATION. I reached out to Airbnb and spent hour on the phone trying to understand how this company could cancel four days prior to my arrival. I was told the only way they could cancel was if the condo was not inhabitable. Unsatisfied with AIRBNB's answer I went directly to GLS. I was told in writing that my condo had been overbooked and there was nothing they can do. I had to cancel numerous trips, excursions, airfares, car rental, shuttle services, etc. HORRIBLE COMPANY WITH A HORRIBLE EXPERIENCE. read more

The building is stunning but the location is not it!!! It was ok the room was decent except the toilet ranned all night which was ignoring! The air control itself which sucks bc it's a thermostat in the room you can change it but it's no change no difference! I wouldn't stay again read more

Paid over $7,000 for a 12 night business trip. Used Booking.com to rent a "Luxury apartment" at 350 Kendall West. It is disgusting- specifically the carpets. We notified them on the day of arrival- it is now 5 days later and they have not done a single thing. We have sent them over 6 emails requesting assistance. I have had IM chats with customer service- still NOTHING. Photos of carpet is horrific- in multiple places Like leave your shoes ON!!!!!!!!!!!!!! read more

*******PLEASE PLEASE PLEASE******* don't use this service. They truly are the worst. They stress "No Refund" for a reason. They are not what they represent on the site, but by the time to realize it's too late and they already have your money. I never write reviews, but i had to in this case. read more

These are simply the facts... Your dealing with Global luxury Suites. After the host and I agreed on a price I asked for them to send me confirmation to book. The very next day they changed their mind on the price and increased it on me. Really shady. After agreeing on a 2 bed 2 bath they left me keys over the weekend to a 2 bed 1 bath. We had to share a bath with others for the weekend until they came back in to the office. Despite calling their hotline they considered this not an emergency. Plus the bathroom didn't have any toilet paper. So without a car I had to take an uber at 1130 pm and find a store to get toilet paper for that eve. The walls are paper thin at the building so you can hear everything that your neighbors are doing. Plus the train is extremely loud and runs at all hours. My recommendation is don't rent from this company or its affiliates. read more

DO NOT STAY WITH ANY OF THERE PROPERTIES! besides the worst customer service you will ever receive attached to an extremely high room fee, the whole space at 465 Washington Blvd smells like rotten milk and cat piss. Photos deceiving, amenities deceiving, everything just wrong. STAY AWAY. I was in a rush and didn't check reviews, if I did I would of never stayed! read more

I unfortunately lost my home in a fire. Red cross temporarily housed us in a motel. I booked a 2-day stay with this place but didn't find out until the morning of the day I was scheduled to check-in that our emergency stay had been extended. I contacted them to see if they could reschedule my reservation due to my emergency. Not only did they say no, they didn't even respond to me after I plead with them. Never will book with them again. So inhumane!!! read more

Do not reserve with Global Luxury Suites. I made a reservation in Feb to stay at one of their locations in JC in March. Sadly, because of the WORLD wide pandemic COVID19 I sadly will not be able to travel. They will not issue a credit or refund! read more

Less than 48 hours upon check-in into my month long stay @GlobalLuxSuites in San Jose, CA there is an ant infestation in the rental apartment booked through @AirbnbHelp. The response given to me is that an exterminator cannot come until 4 days from now! I asked to switch units and got a big fat "no sorry there aren't any other units available". $3500 spent to watch ants crawl all over the place. How unfair! My girlfriend is a registered nurse risking her life taking care of the sick in a global pandemic and this is the thanks she gets. I would give zero stars if I could. STAY FAR AWAY!!! read more

Symphony House in Manhattan: Blackish stains on bathroom vanity floor, an indeterminate stain on the toilet seat, an insect in the bed, filthy windows, dusty carpets, kitchen light fixture had only one working bulb on arrival then no bulbs at all, no full length mirror, no towel racks in bathroom, bathroom sink drain not working, shabby worn-out dining chairs, compactor room and corridor smell of cat urine, no light blocking in bedroom - and I could go on. Run a MILE! read more

Our service experience with Global Luxury Suites was abysmal. We had initially booked a two bedroom suite at Global Luxury Suites at 698 Northeast 1st Avenue, Miami, FL between March 25 and April 1, 2020. Obviously the initial spread of COVID-19 interfered with those plans, and we sought to cancel and reschedule as Miami/Miami-Dade County issued various emergency orders at that time. We had paid approximately $2500 for a week stay. Global Luxury Suites initially refused the cancellation/rescheduling request, agreeing only to try to re-rent the room to someone else (during the height of the initial COVID-19 shutdown spree) and to give $100 off a future stay. Hilarious. We went back and forth by email and phone, wasting a substantial amount of time trying to get the room we paid for rescheduled. Global Luxury Suites purported to maintain a flexible cancellation policy regarding COVID-19 during this time but claimed this policy only applied for reservations made after March 16th (as opposed to a reservation made earlier than that even though the stay itself was after that time). They initially refused all requests to reschedule the stay due to COVID-19. Only after we left an initial round of negative reviews did Global Luxury Suites get back in touch, relent (in exchange for removing the negative reviews), and agree to credit the amount we had initially paid toward a rescheduled stay. They agreed to do this only once and only to a date later in 2020 (obviously COVID-19 remains widespread and travel remains risky throughout 2020), and quoted an increased cost so that we still ended up paying an additional approximately $500 for a total of approximately $3000 for our trouble. So, our rescheduled stay, for a two bedroom, was scheduled for September; it took until May to get them to agree to that. However, sometime in August, Global Luxury Suites contacted us again and advised that they needed to move our stay to another of their locations--Global Luxury Suites at Monte Carlo in Miami Beach--because they no longer managed/rented at the initial property (can't imagine why). We agreed to a different location. What Global Luxury Suites did not mention was that they were switching us from a two bedroom at the initial location to a one bedroom at the new location, which we discovered only upon arrival at the room. I, dear reader, am a 30 year old man vacationing with my mom, so when we booked two rooms, we wanted two rooms. We raised a complaint and request for a two bedroom room with Global Luxury Suites, and they promised to check availability to switch us to a two bedroom and to get back to us as soon as possible; we lodged this request immediately after checking in and did not get back to us until the final two days of our vacation, five days later. They did not even have two bedroom arrangements at the location, which strikes me as something they should be able to confirm immediately, not five days later. At least they responded eventually--by contrast, we never heard back when they were supposed to confirm that our parking arrangements we paid for at the original location would be honored/transferred at the new location in the week or so leading up to the trip. We were ultimately charged again for the parking. But wait, there's one more chaser here. I mentioned that we have now paid $3000 for this trip, originally booked for a two bedroom at a location Global Luxury Suites apparently no longer manages. The Deluxe Ocean View room to which we were moved at the Monte Carlo location was listed for $1609 total on their website for the same availability range as I originally typed a review on the first night of our stay. I get that prices on the night of a stay and months before it can differ, but given the rest of the experience and extent of the difference, that sure sounds suspicious and infuriating to me. Find somewhere else to stay in the Miami area (or anywhere else managed by them) than any Global Luxury Suites location. The service is untrustworthy, horrible, unresponsive, and shady, and there are plenty of comparable amenities and hotels; no reason to suffer through their "service" if you have other options. I've written a similar Google Review on Global Luxury Suites at Monte Carlo that includes a bevy of pictures to substantiate what I've written here where possible. read more

When we moved in yesterday there was nothing in the apartment. No furniture or appliances. The company told us they are out of rooms and made us go to another property in 425 washington blvd. we had to travel with our luggage in the freezing cold weather. when we get there the room was not prepared and we waited for one hour and a half for them to make the room keys for us. The company told us we could stay at the new location if we are comfortable with that but they made us leave this morning telling us the room is booked and we have to move back to the old location. This is utterly ridiculous and we just had our worst experience. read more

I rent a pet friendly room at Global luxury suites at Longwood in Boston through Booking.com. I paid everything ahead of time. I told them I had a dog with us and they never mentioned any charges. Only after we arrived, at 10pm at night I got an email saying there is a $250 pet fee and asks for authorization for the charge. I refused and complained to Booking.com. But they went ahead and charged my credit card without authorization anyway. read more

Thing before rent to this Company. Poor Customer Service, expensive Apt. unit with dirty areas, no TV remote Control, you have to chase the person in charge at the location to get things resolved and they tell you I will be there and still waiting ...no showed up at all. Really sad how they disrespect in this way the customer that are spending money to have a pleasant time and instead we spend the days trying to get the basics they sold as port of the Apt. read more

If I could give NO stars I would have! This company is awful!! I booked a 3 night stay..then my father died..had a funeral change and needed to cancel. I called same day I booked and they would not refund a dime if my money!!! Not even for a death/funeral with unavoidable changes!! Do not make the mistake of booking anything with this company!!! #GlobalLuxurySuites mine was the one in Morristown NJ read more

DO NOT BOOK HERE! WORST EXPERIENCE EVER (and I travel frequently). This place is DISGUSTING. Spiders in the room, hair on the bathroom wall, dirt in the bathtub, DIRTY toothpick on the living room table. Do NOT believe the photos or how they advertise the rooms - completely deceptive! read more

Global Luxury Suites / Churchill Living Building: 90 Wallstreet: I had the "pleasure" to stay there for on month but I wish I had seen the reviews beforehand! Booked via booking.com. On the positive side: Great Location. Close to Landmarks and excellent infrastructure (Wallstreet, Subway, Shops etc.). Downside: Terrace was closed (renovation), Gym was outdated, Apartment was dirty, lights were not fixed, furniture fell apart and and and... Room was small, only one window, no daylight and super loud (bar at ground floor). Laundry room works with coins to get from top floor but was sold out for the periode I ve stayed. Communication with Management was a joke and customer support terrible too. Would never book again! read more

Global Luxury Suites Hoboken Booked a 1 bed apartment via Hotels.com Arrived at the property on 333 River Street, Hoboken, NJ. First issue was that the concierge had no record of my arrival nor did the buildings reservation office. I called the property managers, Global Luxury Suites who spoke with the concierge and arranged that the emergency keys be passed to me. Good enough I thought, worse awaited me. Upon entering the apartment, # 940, it looked as though it had been turned over by burglars who'd hosted a rave. The sight that greeted me was a property that had not been serviced since the last occupier moved out. The place was not only untidy but also unclean. Bed with soiled linen, old removed linen in the cupboard. Used towels in the bathroom. Some dishes in the dishwasher, some on the uncleared kitchen counter top. Dining table with dust and earlier dinner spillage on and through the place mats. Long unattended dust on lights and other fixtures. Calls to the same duty manager did not result in a cleaner being dispatched. An offer of an alternative vacant apartment some miles away was only subject to confirmation that it was available. I did however stress that it was not suitable for me for my immediate business needs, in any event it was never confirmed available as they were still checking and trying to raise someone to go and check it out. No thank you. The bright light is that I found two clean pillow cases and a small hand towel. At least I can shower thought there is no welcome pack, soap etc. So it's a night on the sofa, with no covers. A disgrace all round Hotels.com, Global Luxury Suites, Churchill Living the parent of Global. Clear evidence of poor management systems and failure to follow up on schedules and service standards. read more

My wife Molly made a reservation in question in August of 2019 through VRBO and cancelled it through VRBO on 1/14/2020; a full 3 months in advance of the booking date. On 1/14/20, VRBO refunded to us a service fee of $238. This was all documented in papers email to Global and Citi Visa. Moreover, in the emails between my wife =and Arlen Boris of Global Luxury Suites; he admits that this reservation could be cancelled on 14 days notice. I have documents which show Arlen Boris claims we never received any cancellation "14 days prior" as the excuse for this obscene and illegal credit card charge. Indeed my wife never realized this was an issue with Global until May when they contacted us. We thought VRBO had informed Global that we had cancelled back in January. VRBO had assured us since January 14th that we had successfully cancelled this reservation and owed no money to anybody. We never signed any documents with Global informing us that the reservation was non cancellable. We never received any notice saying this from Global nor did we sign anything. From the moment we heard from Global we informed them that this reservation was cancelled through VRBO and if there was any miscommunication it was between VRBO and Global. Nevertheless Global refused to refund our $2027 new charge (never mind the $800 plus deposit); and refused to allow Citi to refund this charge. We cancelled our Costco Citi card which we love but have no other way to get this money back. Global Luxury suites are thieves. Stay away. read more

I wish I had seen these reviews before I booked. Don't make the same mistake I made. Everything that is written in these reviews happened to me. Horrible room. Horrible customer service. Insane hidden surcharges that more than doubled the cost of my room. Read these reviews. There's not a single positive comment here. Stay away. You don't want to be here. read more

WORST ever. Website says pets allowed. I even called them to confirm. Get to the apartment in DC and no pets allowed. We called global and they said we had to leave and they don't give refunds. We paid $800. They are very dishonest. read more