We LOST $2.9k working with Mike at Beaver. Beaver ordered us the wrong amount of flooring for our…read morebathroom because they failed to confirm the sheet sizes. As you can see in the pic the new flooring is totally different. Mike at Beaver just blames this on "natural stone variation". That's fair but if Beaver had ordered the correct amount of flooring upfront we wouldn't be in this predicament of having two mismatched marbles. Instead of reordering all the marble Mike just expects us to make do with a mismatched bathroom or reorder the marble at our expense.

Staff polite. Seemed to be a smooth process until pickup. My item was delivered to the Farmington…read morelocation, even though I stated at time of order the pickup would be in Shelby. I made a second trip out on a Saturday; they are not available for pick up that day. This was not made clear to me as they said, "come anytime after tomorrow, we will have your tile here" (no mention of NOT SATURDAY). I did speak to a showroom employee and made my frustration and concern clear. Mistake of delivery location and insufficient instruction and web site information will be passed to me with no concern for my cost of time and gasoline. I anticipated a call from management, but have not received one. I am assuming the customer inconvenience is of no concern since the tile is paid for and non returnable.

Great selection, great service. Kyle especially was helpful in brick choices- he even took the…read more(heavy) sample boards outside so we could see them in the sunshine. Did you know there are different sizes of bricks? I didn't! Definitely will recommend.

Customer service is lousy! I am a small builder who purchased material from this location going…read moreback 25 years. They are NOT who they used to be. The blonde girl who helped me select material was not knowledgeable in the products and was wearing flip flops while doing so. I had to follow up to get quote and when I ordered material it was delivered 6 weeks later and I was short 10000 brick! When I had to order more I was told my run# was no longer available. I now have 2 different colors on my dream home. This experience was a disaster and I will never bring my business to that store again. STAY AWAY!

Products were good. Service terrible. Their phone system is horrible. No recording, no operator…read more Just random people picking up. Understaffed.

I was slated to finally get my new front door after almost a year. I made it here at 7:15 Wednesday…read moreduring what was said to be a blizzard. (It was not) anyways, although they didn't have the exact thing I needed, they figured out how to get what I needed. Nick, thank you. To your warehouse guy that went back and found stuff to make it work- thank you. I was stressed walking in. Probably visibly by the look on my face.. They were super great at helping me and I wouldn't hesitate to come back in here for literally any of my needs. Super friendly, great group of guys, and girls. Btw my door wasn't installed Bc the installer was too scared to bring his box truck out.

Unrivaled, almost overwhelming and seemingly endless inventory of moldings with an exceptional…read morecustomer service team that's genuinely interested in taking care of their clients. The onsite experience is dazzling for novice and experienced woodworker's alike and I would call it the Disney of molding stores! I had no idea this was here and can't wait to return again soon.

The selection of all the different wood moldings the American Wood Moldings has to offer is like no…read moreother this side of the Mississippi! This is a family owned and run business. They are very personable. One can truly look no further than this company for all their wood molding needs, big or small projects, you'll find it here.

Genuinely wanted this to be a 5 star experience. Came in looking for tile for a bathroom remodel…read more The Tile Shop does have an excellent selection of tile, really something for every project. Bob helped us look at tile options and was very attentive and helpful in showing us our options. We settled on a subway tile option for our shower. The sample block made it appear that the tile was all the same size and could form a uniform subway tile appearance when installed which is what we wanted. Bob didn't tell us anything to the contrary regarding how this tile would look when installed. Bob also gave us recommendations for tile installers as The Tile Shop doesn't provide any in-house installation services. He gave us a few names of installers and told us two especially were highly recommended if they were available to take our job. One was, and we felt confident that he had been so highly recommended that we went with him. However, when it came to installing the tile the tile/grout lines were all askew and crooked. The installer told us this was because of the tile we chose. While the edges on the tile weren't 100% straight, this is something we absolutely weren't told when purchasing the tile and not the look we wanted, and honestly a lot of the issue seemed to be rushed installation and lack of attention to detail. We had him take down and redo a section of the shower that was completely un-aligned, and it did look considerably better. But overall still not the look we wanted; however, we didn't have the money to take it all down and pick a different tile and new installer. After asking him to redo the worst portion, anything further we asked he proceeded to make snide comments and call us "picky, picky". We had to have him come back and fix a bunch of air pockets in the grout because he must have grouted when it was still bubbling. There are still several other issues we've noticed since then, and overall we are incredibly disappointed this installer recommendation. So please, please if you work with The Tile Shop ensure the tile you're buying will work with the look you're going for and very throughly vet out any installer recommendations so you have a better experience than we had.

We were having a rough time selecting the finishing trim tile for our backsplash. We were told to…read morecall The Tile Shop. we did. Shelby answered the phon. She was so friendly. We made an appointment and met with her the same day. She had the perfect answer for our finishing tile dilemma. It was so easy and handled very quickly. She was as sweet and friendly in person as she was on the phone.

I recently had a granite counter installed at our cottage in Caseville. Brandon was great to work…read morewith and the counter is beautiful. I called Bradon to confirm the install date and mentioned I might have trouble disconnecting the sink, dishwasher, and garbage disposal, he said no problem his guys would do it. Yes they did it alright they didn't disconnect anything they cut through everything, drains, electrical everything then through sink in garage wrecking disposal. That whole mess cost several hundred dollars with parts and labor. NOT HAPPY

Many thanks to Tile and Stone Works for the amazing job and making my kitchen look beautiful. The…read moreinstallers were so kind, professional (even played with our daughter and our dog) and made the experience amazing! I cannot wait for my bathroom to be done by them. They were able to make sure our island and countertops were in before thanksgiving , we were not expecting them to be in but it was surreal the timeline they predicted especially from Radu (he did our initial measurements and was knowledgeable and explained every step in detail) to final details after the installation. Disclaimer: the dishwasher is not in yet. And still a lot to remodel in our kitchen. Melissa was so helpful/knowledgeable and knew exactly what I wanted. I do not know how to thank her enough for her input. Ps.., Melissa we will ba calling after the holidays for bathroom countertops