ALWAYS A LINE at the check-out whenever I go. Not sure why…read morethe manager is not more proactive about getting additional support at the cash when a line develops, but it never misses- each and every time I come here, which is every week or so- there's a line up of 5+ customers. Aside from this annoyance, I have to say I quite like this location because it's large, well organized, well stocked and feels clean when you walk in as compared to some other PetSmart locations I have gone to. The staff are friendly, and helpful. *I have seen other customer reviews regarding grooming/pet boarding experiences which is quite disturbing and unacceptable to say the least- I have never used their boarding or grooming services so my review is not about that. I'm the kind of shopper who knows what they came for; quick in and out, which is why the line up really bothers me so much.

Will definitely be returning…read more.. Great job done on our baby boy by Teresa! Thanks again for the positive experience.

Wendy and Micheal are great! Ralphie has a lot of fun with them. He is always super excited to see…read moreMicheal in the morning.

I have brought my Pomeranians here and she has done amazing cuts every time! Blows every other…read moregroomer out of the ball park!!!

I love visiting Big Al's when we're in Canada - the fish selection is really unmatched. The…read moreemployees are always so helpful and friendly too. I love the way the store is set up and the vast variety they have.

It was on the spire of the moment to stop in and for no particular reason other than to check toss…read moreplace out. My grandsons will love to come back here to look around and convince Mom & Dad to let them have a pet!

Love going in here they always have what I need and staff is always friendly. They give a discount…read morewhen you buy a large amount which I lovee. It's great to support a small local store with great healthy cat and dog foods.

I LOVE the Tail Blazers at Heartland. The ladies there are super nice and sweet, and so…read moreknowledgeable!! They remember me and my dog, and always have great recommendations. When it was discovered that my dog had food allergies, they had wonderful recommendations on what clean food would keep my dog happy and healthy without causing any reactions like ear infections and itchy dry red skin. I find their prices are a bit higher, but not unreasonable, and you get what you pay for. Clean food without additives and preservatives, fillers and junk added, especially their frozen meats. I have been shopping there since I got my dog a little over a year ago, and I would not go anywhere else. Keep up the great work!! The Etobicoke location, is closer to me, but is less friendly and knowledgeable, so I drive the extra time to go to the Heartland location.

One would think after years of being a loyal customer this store would have a better customer…read moreservice model. After spending thousands in this store I had an issue with a 60 dollar feeder and instead of addressing the matter they decided to simply ignore me. Buyer beware, if you have issues with any merchandise they won't be of any help an attempt to ignore you until you go away. Head over to Wild Birds Unlimited instead for better customer care.

Just want to give everyone an early warning as to the business practices of this establishment…read more they have a "rewards " program. one that lists after you buy 10 bags of the 50 lb bag of shelled peanuts, you receive the next bag free. now what they don't "advertise " is the next free bag, is a 5 lb bag. to me this is completely dishonest, disingenuous, whatever you may want to call it. I had several emails back and forth, with whom i thought was the owner. his name is Marshall Koffman he never actually told me what his title was. bottom line he tried to give me an economics lesson and kept bringing up cost of seed and other things, and that their system couldn't possibly track what everyone was buying? not of which makes any sense or has anything to do with buying the big bag of peanuts (which they easily tracked on their computer and knew we had bought ten bags, which by the way are $105.95 before tax) so buyer beware we have since not returned and we go to Birds unlimited on Dundas.

The staff didn't seem very interested in helping me. For a pet store that was once raved about to…read moreme for having an amazing small animal selection, Ren's has absolutely nothing that I can use for my hamster.

This pet shop, located in the middle of the Junction, is bright, clean, large, and well laid out…read more You can probably find everything you're looking for here. There's a large selection of dry, wet, semi-cooked, and raw (frozen) pet foods, toys, accessories, and grooming supplies here. The staff are very friendly and knowledgeable.  The shop is pet friendly as well, if you have your furry companion with you during your visit.

Best pet store in the Junction! No other like it! Staff love what they do and the owner is very…read morepassionate and dedicated to being up to date and knowledgeable about the products she carries.

As first time customers, can't believe how much "education" we left with! At 83, I've had/lived…read morewith dogs all my life; left there feeling enlightened and surprisingly 'educated'!