I understand this store is very dirty. It may be a good store but please keep the birds clean…read more Their health depends on cleanliness. Please clean them.. thank you.

Best bird store in Toronto, bouhgt a blue quaker and a friendly conure, he tells you if they will…read morebe friendly or not. Honest guy

Really good pet supply store! We found out that we can buy…read morecanned food in bulk here for our cats, so that was wonderful! The prices are a bit high here but fair like other stores. Only had high quality products, which is perfect.. wouldn't want anything else for our babies.

I am reviewing from the perspective of a cat owner…read more If you groom your pet a lot, you will rate Ren's Pets Depot 5 stars. This Ren's location carries the most extensive pet grooming tools and supplies I have ever seen in a retail store. There are aisles (plural) of them, compared to a small section of a single aisle in many pet stores. Soaps and shampoos come in gallon jars. I am a cat owner. My cat doesn't require me to groom him much. The dry food section carries the most popular/best selling brands of premium cat food. But the choices are less than Global Pet Food and Pet Valu. I don't see many mid-level cat food brands either. If your pet food of choice is here, and you buy the larger bag, the prices are really good. For smaller bag (2lb to 6lb), the prices are on par with other pet stores. Wet cat food has the same selection issue. Ren's put some cat food on sales on the day we visited. I notice there were more wet food put on sales than dry food. If you are a dog owner, you will find a decent variety of dog food, including raw food in freezer.

Horrible location. My pup had a wash and brush on Jan 2 in Richmond Hill today took her to…read moreWoodbridge and without discussion shaved her completely down at a charge of $160. Aki was terrible my pup was completely dehydrated to boot.

I have been bringing my dog to be groomed here for years. She is now a senior dog. We last had her…read moregroomed in the spring and after a summer of swimming and frolicking at our cottage we knew it was time to have her groomed again. We booked an appointment for last week. Twenty minutes before our appointment we received a call telling us the groomer had called in sick and that she would call us back the next day to re-book. (I see after reading reviews that this happens somewhat frequently and am now not surprised.). The groomer ended up calling us a few days later and we were given another appointment. As I mentioned already, we have been to this groomer several times over the years. However, when we arrived this time on Sept 28, it just felt different. First, the groomer was late (I'm seeing a trend here) and I was told to wait until the groomer came to work to see if she could groom my dog. My dog has fat deposits that have never been an issue before. When the groomer arrived, she came and flippantly said the manager needed to look at her coat to see if she could be groomed. Thankfully, the manager was lovely and has actually worked on our dog before so she said it would be no problem. Yet, both my son and I had the distinct notion that the groomer did not want to work with our dog. It was obvious, but the manager assured us all would be well. We always get the Top Dog Plus Package for her. This time we received a call 10 minutes after dropping her off suggesting that our dog needed to be bathed with Oatmeal shampoo and there would be an additional cost. No problem. We agreed. Two hours later I got a call and, when I asked how my dog did, the groomer told me she was "going to call it" and that she had done her best but my dog was slipping on the table and Petsmart could only work on her if she was standing up. She said she had tried but couldn't do any better. She also told me to look for a private place in the future where they could work on her lying down. This came as a shock to me. This has never been an issue before and my dog is quite active still. Needless to say, I was so worried picking her up, however the sight of my shoddily groomed dog was something I was not prepared for. Her nose had been nicked, her coat was uneven, her ears had been half done, her legs had been shaved but her paws resembled those of a Clydesdale. Even her body looked like the shaver had hacked her. I couldn't believe it. All I could think of was getting my dog out of there. But what was worse was the groomer's smirk as she was handing me the dog. She seemed to find it funny that my dog looked like a train wreck. Clearly, she and I have very different senses of humour. We also differ in our approach to work obviously. I would have been mortified to have had my work represented in such an abysmal, half-hearted at best, manner but this groomer found it funny. Word of mouth is a funny thing and it's powerful. Upon leaving Petsmart with our half groomed dog, two women approached me and asked me if I had my dog groomed at Petsmart. They had seen me walking out but couldn't believe the condition my dog was in. They agreed with me to never bring a dog to that location for grooming. On our neighbourhood walks, people have similarly stopped me to ask what happened to our dog. It is quite obvious that our dog has become an unwitting advertisement for why one should never bring a beloved pet to be groomed at this location. To be honest, I did not read the reviews before booking because, as I've mentioned repeatedly, I've brought my dog here for years and never faced this sort of an ordeal, but the recent negative reviews tell an accurate story. Please learn from what happened to our dog and to the other reviews that suggest that grooming at this Petsmart location is risky and not good. It turns out where there is smoke, there is definitely fire. If I could have left a 0 star review, I would have. *The manager did re-groom her two days later after my husband called PetSmart. She made her look presentable and we are appreciative, but it still doesn't address the original groomer's unprofessionalism and poor effort or that she felt so little reservation at having her work displayed in so shoddy a manner. Future customers should be very wary about having their dog groomed at this location.

tried this store because I only needed one thing, dog food. Looked like it would be fast in and…read moreout. Lots of things to catch my eye for all types of pets. Great place to walk around with a small child, there was a cat, parrot, ferret and lots of birds etc to lock at. They had reduced items close to "best before" date. Got a bag of Eukanuba dog food (reg$49.) for $5.00 NO JOKE 90% OFF. Im gonna start going by often just to check for special.

Dropped in a few days to look for some hypoallergenic canned dog food…read more Staff greeted me as I walked through the door and asked if I need assistance. Told them what I was there for and she knew immediately that they did not sell the type of food I was looking for. She even suggested another store who might carry them (how Miracle on 34th Street was that?) I wandered around the store...it was clean and well laid out. A new arrival of cats awaiting adoption came in and they were from shelters....which is a big plus. As this store is very close to where I live, as Arnold Schwartzenager says..."I'll be back"

Located in the plaza on the North East corner of Rutherford Rd and Weston Rd, this store recently…read moreopened its doors to the public. Prior to it being stocked, I thought that the store was part of the Longo's that it's attached to, but was pleasantly surprised to find that it's a new pet store.there are several pet supply stores in the hood.....Pet Smart, PJ's Pets, Global and even Walmart...but when you stroll the community you understand why all these stores can survive...its pet heaven in the neighborhood. I myself contribute 3 dogs to that count. I popped in looking for a pet "wrap"...an item which wraps around your pet to prevent them from piddling in the house. The item in question was cheaper here than at Petsmart. Score ! Anyways, the staff are very friendly, the prices very reasonable, the store is spotlessly clean (that could be because it's new)' and its very close to where I live. I'll definitely be going back.

The most unprofessional new business in the city of Vaughan from there Owner to part time young…read moreemployees and let's not forget their groomer. I would warn all Vaughan residents to stay away from a place that has no respect for paying loyal customers. Grooming services are poor at best, with an incompetent, immature untrustworthy individual. Do yourself a favour find a professional groomer to preform your pets services because professionalism is far from what you'll get at Pet Value.

I called the location twice before visiting to ask some questions about a birthday cake I ordered…read morefor my puppy and both times they were so friendly and helpful. The store has a variety of speciality items for our loved pets and so well organized. I ordered a birthday paw cake for my puppy that's turning one and they even gave him a birthday bone. So sweet. Absolutely recommend them.

A welcome addition to the neighbourhood!…read more What a gorgeous store! It's boutique so the quality is high but so are the prices. But you probably know that as soon as you walk in and see the quality of the products, the layout, etc. The service is incredibly friendly and knowledgeable. The staff/owner was so delighted to hear of our new pet and gave us free samples and let us know about upcoming contests, nail clipping sessions, you name it. I can see us coming back here often even just to browse. Great gift ideas here as well as home made doggie treats!

This place is fantastic! We just went there today for the first time with 3 rabbits and a dog who…read moreneeded nail trimming. We called this afternoon and were taken tonight! My dog has never been so okay with getting his nails trimmed and came out looking very happy. Both people working there were great. While our pets were being taken to the back to get their trims, we were talking to the worker at the cashier and he has tons of informative tips and advice. Nail trimming was $10 per rabbit and $15 per dog. Right now they have 15% discount going for all grooming. HIGHLY recommend this place. The prices also seem comparable with Pet Valu. This place is a gem. Thanks for the great service, Lobo's!

The was another reviewer than mentioned their pet being very scared of this particular groomer. I…read morehad a similar experience with my baby and he has never been scared of any other groomer before or since. Unfortunately I think they might not be treating your pets kindly when you're away... they are also not too a good job and would make my dog look absolutely ridiculous even after I expressed my concerns. I wouldn't recommend this place

i'm REALLY hoping that i was just there on a day that needed cleaning but the condition of the…read morestore was absolutely DISGUSTING. the cages for the birds were super dirty and the food they were eating is not suitable for them only to eat. an all seed diet is not recommended for birds and especially drinking dirty water. the fish tanks are way too over crowded which is just unfortunate and theres nothing in there but water. PLEASE GUYS do better and clean up the place to make sure these birds and fish are living suitably. don't give me a stupid snarky response either to this feedback its unacceptable what you guys are doing at this place. give these animals what they need

Nice small pet store mainly birds and fish, i come mainly for fish i dont much anything much about…read morebirds, decent amount of stocking for fish, they all look good. Owner is friendly and helpful. Though the store needs to be updated everything looks so outdated. That being said i would shop here if ever i need something

Beautiful fish, plants and corals. Love the sales and promos they often have…read more The last time I went the guy that helped us out really lacked enthusiasm and the will to work. When he answered my question I barely heard him because he walked away as he answered. I find that the staff here are not as knowledgeable or willing to help as other locations but they sure know how to set up nice tanks.

"Disclaimer" I'm not a pet owner and am rating this business as a prospective owner/customer…read more I have been in this plaza (includes The Keg, Dollarama, Decathlon, Astoria) a few times and have been curious about this store as I know a fish aficionado and have owned a Betta and goldfish before. It's right beside the Astoria. I've only ever owned a Betta and maybe a goldfish, but I love to browse as I find watching fish relaxing and almost hypnotic. I was very impressed with visiting this shop. It's organized and well staffed. Within a minute of walking in, about 3 of them had pleasantly greeted me with just a non-pressure, Hello. The store is very well organized and the signs are large and well displayed. The front contains all your supplies and even medications. The back, or The Deep, houses the majority of the stock. To each side of the entrance, there are aisles and aisles of tanks full of an astounding array of species, including a few sharks. This can be an expensive hobby, so it was good to learn that you can put major equipment purchases on a layaway plan. For anyone not familiar with that, you can basically save up to pay for an aquarium or expensive piece of equipment while they keep it on hold for you - a great way to avoid credit charges while keeping the item and its price on hold. Whether I just come to enjoy or keep considering purchasing a new pet, I highly recommend coming in to check this place out.