I don't typically post negative reviews, but I'm sharing this to document our experience and to…read morehelp other homeowners make an informed decision. We live in a home built in 2021 near active construction and developed a rodent issue in the attic. After initially managing it with traps, the problem escalated when I noticed a strong odor on Monday, 4/27. We found significant droppings and urine staining in the attic, so I requested multiple estimates. Pest exclusion quotes ranged from $900-$1,850, and duct/insulation remediation ranged from $4,800-$7,800. I found Total Pest Elimination based on strong online reviews from yelp. On Wednesday, 4/29, I contacted Juan (the owner) for a written estimate. He sent Elli to inspect the attic; he attempted to locate the source of the odor and set traps but could not find the dead animal. I repeatedly followed up for the written estimate, which was not provided until the next day. My husband and I hired the company because they offered a single-scope solution, provided the lowest quote, and indicated they could start quickly. The total estimate was $6,600, and Juan stated the work would take a couple of days. Communication and scheduling were inconsistent from the start. On Thursday there was no proactive update; when I called, Juan said they would begin Friday, 5/1 at 9:00 a.m., and offered to send Elli Thursday evening to set traps. Elli arrived with Andrew, brought odor eliminators, set traps, and again searched unsuccessfully for the dead rodent. They confirmed they would start work at 9:00 a.m. the next morning. On Friday, 5/1, no one arrived at 9:00 a.m. At 9:22 a.m. I texted Juan and was told Andrew was "around the corner." Andrew arrived around 9:48 a.m. without supplies or direction and remained in the attic until about 12:30 p.m., when Juan arrived for the first time with minimal equipment (a small shop vacuum, bags, and paper to protect the entryway). Juan then requested 50% payment to purchase supplies, which had not been discussed in advance. Elli arrived after 2:00 p.m.; with limited equipment, they located and removed the dead rodent and then left. I was told they would return Saturday at 9:00 a.m. to complete the job. By this point I had paid $3,500, and I was relieved the odor was improving after the rodent was removed. A larger crew arrived Saturday and began removal work with two shop vacs, but the job was not completed. I was later told Sunday would not work, and that they would return Monday at 9:00 a.m. and finish by Tuesday at the latest. Late Sunday night (11:35 p.m.), Juan texted that he was trying to locate a machine to rent and would update me in the morning. As of Tuesday, the work still was not finished, and the team left approximately 10 large bags of old insulation at the curb despite my request to move them (my garage has been unusable throughout this process). It is now Wednesday; I have had to cancel appointments and stay home, which has disrupted my job search and daily schedule. I also want to clarify what was represented as included in the scope of work: closing all exclusions, setting traps, and returning weekly (four weeks) to remove any rodents caught. I was also told they could remove and replace all contaminated insulation and, once removed, sanitize the attic floor. That capability was not there. Juan arrived with only a small shop vacuum and suggested the crew shovel insulation out. He hired contract workers who said the proper machine and appropriate PPE were required, and there was no plan or containment (plastic sheeting), even though our attic access is inside the house--not in the garage--so containment is essential. The insulation "upgrade" conversation was also misleading: I was told I would need to pay an additional $1,500 to upgrade to fiberglass, but the insulation already in my attic was fiberglass (R-38). I asked for the same R-value to be replaced, but what was brought was the cheapest material available and did not match what we agreed to. As of May 7, I am out $3,500 and left with a major mess: dust throughout my house and garage, and my garage is still unusable. The workers who were in my home worked hard over the week, but they lacked leadership, proper supplies, and clear direction. I terminated Total Pest Elimination on May 6 and now must hire someone else to clean up and complete the attic work. Juan may do well with basic pest trapping but based on my experience I would be extremely cautious about hiring this company for exclusion or insulation/remediation work.

We called Total Pest Elimination for an emergency and they arrived in less than an hour to handle…read morethe situation! Their prompt, courteous service was outstanding! Highly recommend!!

Marc was an excellent explained everything about the product he was putting in the ground to…read moreprevent Termites! Liquid treatment is the way to go! This was my fourth estimate, and he had the best value explained exactly what he was doing, and said you only need it done every five years, but that he would check once a year. Don't waste your time with anyone else he was the best!!!

Absolutely the BEST Customer Service, Service Guarantee, and Trusted Product. Extremely…read moreknowledgeable of the options and most practical solutions to solve any issues and keep further issues at bay. I recommend Prokill Termite Pest Control to any and all. Their integrity and personal touch really sets this company apart from all the others. The lowest cost for the most impeccable service. Will continue services with Prokill and recommend them to anyone and all... Thank you Marc - Prokill- for helping us every time with no complaint and always solution driven. Spot on THE BEST SERVICE. Carrie McGinnis

Great service! They were professional and great at communicating with me. They were recommended by…read morea friend who has used them before. I highly recommend this. Company!

From the owner: Guaranteed Pest Services provides reliable, eco-friendly pest control for homes and businesses…read moreacross Hitchcock, Santa Fe, League City, Dickinson, and Galveston. Our team offers complete protection from pests- including ants, roaches, mosquitoes, termites, and rodents- using safe, effective treatments you can trust. We also provide free inspections and guaranteed results on all recurring services. At Guaranteed Pest Services, honesty, quality, and community come first. Call today for a free inspection and discover why your neighbors choose Guaranteed Pest Services for year-round pest protection.

I'm really glad I heard about this company from friends and family in the area. Generocity…read moreFoundation in Friendswood got me scheduled fast and at a time that worked with my schedule. The inspector, JT, was friendly and clear spoken and took his time going through everything. He used some kind of high-tech equipment to measure our floors and figure out how much our slab was off, then walked us through all his findings in plain English. Turns out we didn't need any major foundation work right now (which was a huge relief!), but JT still gave us some great tips on how to prevent future issues. I really appreciated how honest he was -- no pressure, no upselling, just straightforward advice. It's nice to know there are still honest foundation companies out there that care more about helping people than just making a quick buck. Foundation work is not cheap, but will save your house from further damage if needed. Big thanks to JT and Generocity Foundation!

Contacted Generosity for foundation concerns. Was dreading the possible expense of the…read morefoundation repair. Made an appointment within 2 days. JT came out with in the scheduled time. Gave a hour and a 10 min notification of arrival. He walked the exterior and interior of the house. He pointed out possible concerns. Eventually brought in a machine and took multiple measurement throughout the house. He explained what was considered acceptable. He gave me recommendations on how to help my foundation, and what to look out for. He was very relaxed and informative. He wasn't pushy or trying to push me into getting foundation work done. It was a very positive experience.

Everything from start to finish was great! Derek did a great job thoroughly explaining the work and…read morestayed in contact every step of the way. I esp appreciate that they have an engineer inspect the project at the end. Definitely recommend!

Very pleased and impressed by Deep Rock Foundations. They delivered on their promises and performed…read morethe foundation repair work exactly as my home's specific plan was laid out. I obtained 3 quotes and neither of the other companies, both a very large company and smaller locally owned company, compared to Deep Rock's process. They were also very reasonable in their price point compared to the other two. I highly recommend Deep Rock Foundations to anyone in the Greater Houston area needing foundation work on their home.