Great workets loved my new floor!!! It was beautiful,Thank you so much for doing suvh a great job!!read more

True Restoration was with us from start to finish. They helped us contact our insurance carrier…read more. Explain everything that needed to be done to repair our garaged. The men are professional, courteous and very knowledgeable. Our garage was spotless when they were done. I would call them again if needed.

These guys are amazing! Answered the phone and had…read moreavailability the next day. Three guys showed up on time and went above and beyond what I expected... all for the quoted price. I was expecting some time of upcharge as they did way more work than I anticipated. Professional!

When we had a flood in our basement due to a water heater crack, we called this company for water…read morerestoration. Nick V our Project Manager did an amazing job coordinating all entities involved including our insurance company. He was always available to us for any questions we had. The workers moved all the stored items and debris and returned the areas to their clean normal state. This is an outstanding company and our Project Manager, Nick V. that I would highly recommend.

On time, excellent work, on budget. Fantastic experience. Alexis our rep made the whole thing…read moresimple and efficient.

if I could give them a zero I would. Four years ago, All Island Restoration worked on our whole…read moredownstairs of our home after a flood we had in the kitchen. we needed our floor replaced because the water warped our pergo floor. When it was time to pick our flooring, my husband and I went looking for a floor in our given price range. We went to Home Depot and Floor and Decor and picked out flooring that we liked. Alexis kept telling us that she had a place for us to pick out flooring and kept avoiding talking about flooring we like from other companies. Since we were into the project for approximately 8 months already due to COVID, we decided to go with her contact. We wound up picking a floor with their contact, but we're concerned about how thin the flooring was since it was going over tile that was under our original pergo We were told not to worry about it and that they would make sure that everything was done right. About a month after install, the floor started buckling. We callEd All Island to ask Jay, the owner to come take a look at the floor. He said it would cost us $7,000 to redo the floor. We explained that we had reservations about putting this thin floor in, given our circumstances and that Alexis assured us that it would be fine and they'd take care of it. Jay told us flat out that he would replace it for another $7,000. Since then the floor has been separating in many places and even sticking up. We cut our feet on it and my husband had to tape it down. Since we only looked at samples and don't know the company they got this floor from, we have no warranty on it and have to redo the entire floor ( in four rooms of my home) costing us $9,000 more only four years later. The reason we waited these few years was because we knew it was going to cost a lot to redo this floor. Now we are in the process of getting it done right at a big cost. Home Depot professions said they don't even sell less than 8mm thick flooring, but All Island installed 5mm even after our concerns. I have many pictures of this disaster. When Jay visited us, he went around our kitchen kicking the planks to close up multiple gaps. The flooring was a big part of this disaster, but there is way more that happened with the crew that was working on our project. Paint splatter on our brand new windows and screens, holes left in corners of the room, kitchen cabinet handles screwed in crooked, grout started falling out of the backsplash tiles, and I could go on. Wish they would have done right by us.

I cannot say enough great things! I had a leak in my basement and as a single, scared homeowner, I…read moredidn't know where to look or what to do! These guys came so quickly, went above and beyond to save the day and tell me what happened, why and fixed it! They truly care about helping more than any company I've ever dealt with! You are in the best hands if you work with them!

I rarely take the time and energy to write a review unless I have had an exceptional experience…read more I cannot say enough about the incredible experience I've had with Flag Enterprises so far. After a devastating fire left my home in ruins, I was overwhelmed, heartbroken, and unsure of where to begin. From the very first meeting, Eddie and Tommy not only reassured me that my home could be restored, but they also provided a level of compassion and care that has made all the difference during this difficult time. Their professionalism and incredible, vast knowledge and expertise in fire and smoke damage restoration are truly unmatched. Every step of the rebuild has been handled with precision, dedication, and the highest quality craftsmanship. Even though the work is still in progress, I can already see the transformation happening, and it's clear that they are restoring my home with the utmost care and attention to detail. One of the things I appreciate most is their constant communication. Eddie and Tommy keep me updated every step of the way, making sure I understand what's happening, what to expect next, and how they are working to get my family back home as soon as possible. Unlike some companies that treat you like just another client, Flag Enterprises treats you like a person--a family in need, not just a job or a paycheck. Their honesty, transparency, and genuine concern for my well-being have been a source of comfort throughout this entire process. What truly sets Flag Enterprises apart is their heart, attention to detail, efficiency, knowledge and their genuine care for their clients. Eddie and Tommy understand that this process isn't just about rebuilding a house--it's about restoring a sense of security and comfort for my family. They have been patient, understanding, and incredibly supportive, ensuring that my children and I feel at ease throughout this journey. Not only have they worked diligently to move the process along as smoothly as possible, but they've also treated us like family. They take the time to listen, explain each step, check in on us, and make sure that we feel heard and valued. Their kindness and empathy have turned what could have been an overwhelming experience into one of hope and renewal. If you are looking for a company that delivers exceptional restoration services with heart, integrity, and outstanding workmanship, I highly recommend Flag Enterprises. I have no doubt that when the work is complete, my home will be even more beautiful and secure than before. My family and I are beyond grateful for Eddie, Tommy, and a special shoutout to Jose, as well as the entire Flag Enterprises team, for their dedication, compassion, and commitment--not just to rebuilding our house, but to restoring our foundation--a place to call home again after being displaced. My words cannot do justice to the experience we have had with this company--my family and I will forever be grateful.

We had some water Damage at our house in Commack and we actually worked with Madison Ave…read moreConstruction based on a referral from one of our neighbors. They accepted our insurance and we had a great experience overall. The damage was fixed in what I felt was a timely manner and the crew was really nice and professional. This was a pretty stressful situation for us and they were one of the bright spots.

They were good but their plumber stole my gold and jewelries…read more If they care about their reputation, they need to background check their employees . Now my home insurance do not renew my policy. because of them.

Very hard to get ahold of. Willow was especially nasty when I got her on the phone. We are…read moreessentially homeless due to the negligence of this branch. They refuse to give us their insurance information to put in a claim...they told us to get a subpoena. Why not give us the information and let insurance investigate it? Corporate is no help either, they couldn't care less about what we are going through. Our son was hospitalized because of mold exposure due to improper mitigation of water in our house. Aren't these people supposed to be in the business of helping people? I wouldn't recommend them to our worst enemy or wish the hell we are in on anyone. Attached are just a small amount of the pictures we have. Wet furniture was left behind, walls were NOT probed for moisture. It's a joke that these people call themselves professionals. ***In response to Steven's claims*** To start this response, I want to put out there that I do not relish having this conversation in this forum. Nobody wins arguing over the internet. That being said, I did want to set the record straight after your response. This is frustrating as I provided you with this information both verbally AND in writing, and yet several points STILL need to be clarified. 1. You were indeed called to our home on Saturday, August 18th, 2018. As per your paperwork, you then removed your equipment 3 days later on August 21st, 2018. The dated photographs performed by industry professionals show water saturation both on August 21st, 2018 and August 24th, 2018. I do not consider that to be a completed job. According to multiple other people in the SERVPRO family, the proper procedure is to obtain a signed waiver if you are instructed to cease work and remove equipment before you deem the mitigation to have been completed. As per our conversations, you did not obtain a signed waiver and you felt the job was complete. 2. We have 2 separate issues with mold in our house. One is improperly placed siding. This left a small section of the sill plate at one corner of the house exposed and thus allowing a small amount of water penetration. This has accounted for a small fraction of the mold problem in our home. The other source of the mold in our home (and by far the larger of the two factors) was the intrusion and poor mitigation of water in 2018. The small area of mold caused by the exposed sill plate cannot and does not explain the large amounts of mold throughout two floors of our home. 3. Your recollection of our conversations is incomplete. I relayed that multiple experts in your field said the water mitigation was incomplete and likely directly contributing to the mold issue. You told me that they were wrong, that you couldn't just go around opening walls and ripping up floors- that if you did, you "would no longer be SERVPRO, you would be StevenPRO." Yes, I was and still am dissatisfied with the mitigation and repair work performed by the contractor, I am also dissatisfied with the water mitigation efforts performed by your company. 4. You did not provide any data the Farm Family insurance adjuster requested. He explicitly requested your insurance carrier information so that they could start communicating about this claim and discussing where the fault lies. You also declined to provide us with that information, stating that we would have to "subpoena it out of you." 5. The claim has not yet been denied. The company is in fact sending a professional engineer to our home this week to evaluate our home and will report to Farm Family insurance. Therefore, your portrayal of us being denied and then pursuing you is not even possible. You really should get your facts straight before you begin accusing people of actions they did not commit. In conclusion, I appreciate your well wishes for my family. It is hard for me to believe them as we have been left homeless by this situation (one cannot live safely in high levels of Stachyboctris, Aspergillus/Penicillium, and others) and all that we asked of you was to provide us your insurance information so that we could have them investigate the matter along with Farm Family insurance. I can see how this matter is incomprehensible to you. Perhaps if you take the time to fully read this information along with the other information I provided, then you will have the correct facts and possibly start to comprehend the situation. As for the at fault party, a higher authority will evaluate this matter and determine the levels of fault of all involved.

Just a quick update to anyone reading these reviews- my lawyers contacted this franchise which…read moreFINALLY resulted in a claim process starting with their insurance company. Did it really have to come to this?! Thanks so much for "wishing the best for my family." I truly hope that by the end of this process you are not allowed to ruin other people's lives the way you did here.

We had the boiler break down and start flooding the basement. To make matters worse it was a…read moreSaturday night and trying to get anyone on the phone for help was next to impossible. I was referred to to Restoration 1 from friends who used them and they did not disappoint. When I called Alex, he was a huge help and was a calming professional voice during a truly stressful time. He was able to get to my house with all the needed equipment quickly to start the clean up and start drying out the basement. When he heard of the difficulty getting a plumber on the phone to get the boiler fixed he was able to get me in touch with one for the fix. Alex stayed in constant contact throughout the entire process until the last piece of equipment was taken out of the basement and they felt satisfied the basement was properly dried out.

Absolutely loved their work! Ryan and the entire team treated us so nicely and went above and…read morebeyond for us! We had a mold issue in our brand new house and they did a great job removing it. They kept us updated throughout the entire process and worked around our crazy work schedules. Highly recommend!!!

I saw a few good recommendations on Next Door for Scott and I'm so glad my neighbors shared their…read moregood experiences because he did an outstanding job! Our gutters were totally full and filthy - Scott cleaned it all out, took pics and left no mess at all. Communication was great, he was on time, did exactly what he said he would and his price is very reasonable. We will definitely use him again!

Done Right Roofing and Chimney did an excellent job replacing my roof on my house. There are…read moreslightly cheaper options out there but if you want the job Done Right, you need to call them. They we're professional, efficient, and the quality of work exceeded my expectations. They also offer great warranties. Would definitely hire them again.