I purchased a Bullfrog tub in April. This was our first tub so I didn't know much about tubs. Did…read moremy due diligence then checked out several of the shops. Tisha and MJ were fantastic in understanding our wants and needs and explained all the features and benefits. The chemistry is so simple, with cartridges that do all the work. Sold. The delivery was a breeze and they were in and out in no time. They set up my settings and we filled it up. We enjoy it almost as much as our grandkids. Overall, it was a great buying experience and zi would recommend Patio Splash to anyone looking gor a tub. I can't say enough about the guys.​​

Made a huge mistake asking patio splash to fix my hot tub.... a part that costs 47 dollars turned…read moreinto a 648.00 bill. They told me they charge 199.00 because it's specialized labor. You can hire a master plumber who's licensed in this state for less money. They told me that was the going rate so i called global spa and of course they don't charge that. I also called spa duck and they charge less than half of that Also they aren't accredited with the better business bureau. You can't even report then because they aren't even recognized. What used to be a great place has turned into charging their customers to the extreme. Glad i didn't buy another hot tub from them Got an update the company called me and said the owner wanted to speak with me. They told me that if i was willing to take the post down and sign a paper saying no more negative posts they would return half of my money. I told them no thanks. I rather eat a couple hundred and make sure everyone knows the kind of business you run. No wonder they aren't registered with the BBB. Trying to overcharge then buy reviews that favor them

Excellent service. There was no salesman pressure. We love our hot tub and would definitely…read morepurchase another hot tub in the future.

Over the past three days we shopped eight spa stores on 287. Just because you don't buy from…read moresomeone doesn't mean they did anything wrong, and so it is with Spa World. We had a nice, no-pressure shopping experience, and the guy showed us some options we hadn't previously thought of for strapping down our tub's cover.

After months of dealing with ongoing connectivity problems involving the Bullfrog Spa / Gecko…read morein.touch 3 system, and Ski Country Spa / Bullfrog Spa of Vail (holding company, The Spa Man-Granby CO), I'm extremely disappointed with the level of support and warranty handling I've experienced. The spa was marketed and sold with remote monitoring and control functionality as an integrated feature. Since installation, I have experienced repeated connectivity instability, inaccurate status reporting, and inconsistent operation despite replacement of hardware components and multiple troubleshooting efforts. The difficult part is obtaining a clear path toward diagnosis and resolution. Recommendations discussed by their technicians or support representatives are not resolving the issue. Further, personal investment of thousands of dollars and effort have been performed as they recommended without fixing the issue. I also submitted a complaint through the Better Business Bureau process. Arbitration options were granted but the deal declined to engage. Consumers purchasing premium products reasonably expect responsive support, clear communication, and a consistent effort toward resolving ongoing technical issues. Unfortunately, that has not been my experience. For anyone considering similar products from the manufactuer(s) and this specific dealer, I would encourage researching: * Long-term support responsiveness * Warranty service expectations * Dealer service policies * Reliability of connected/app-based control systems * How integrated technology issues are handled between dealers and manufacturers I am sharing this solely as my personal experience in hopes it helps other consumers make informed decisions.

Disappointed. 2 stars because their employee they sent out was cool. I just moved into a house that…read moreThe Spa Man installed a hot tub at in 2020. The tub lights were not working, because we found out the company never connected them during the original installation. The other end of the plug was hidden behind insulation. I probably could have fixed this myself but I didn't know if the work was still waranteed and called them out to complete the installation figuring they would stand by their work. Charged $223 to send someone out, pull the light cord out of the insulation and plug in the lights that should have been plugged in during the original install. I asked them to reconsider the charge as it seemed pretty steep considering the issue was related to the original install and they said nope, it's out of warranty (barely) and the $223 was reasonable because I live outside their normal service area. They also suggested some other company probably unplugged the lights after their work and hid it in the insulation (why? Makes no sense) since an issue was never reported until now. Previous owners likely never reported an issue cause they were never here (house was an STR). I guess cross your fingers they do the original install right if you are inheriting one of the tubs they put in and you aren't the original owner.

The hot tub started leaking they came out. The service man was over an hour late. He could not…read morefind the leak and said if it kept leaking to call. It was still leaking when he left because he didn't do anything. I asked to get another appointment. No one called to set it up so I called approximately 4 days later. The same service man showed up couldn't fix it said they would have to bring it in they'd set-up an appointment. Two weeks later they finally called. Set-up the appointment. They missed it. I called a few days later was told I was on the schedule for the next day. I confirmed I would be there. They didn't show up again. Said I didn't call back and confirm on the day they were suppose to come. Called was told tough luck. Asked why they couldn't come out that afternoon not gonna happen was the answer. Asked why same answer. Asked why they hung up the phone. I have been without the hot tub for over a month. This is terrible service.

I've had consistent great service on numerous purchases over the past 20 yrs. They stand behind and…read moreservice what they sell. For a local store their price has always been the same or better than anywhere else.

Great prices, great people, quick delivery, and amazing service. Couldn't recommend summit more…read more Had a small leak the day after delivery. They came back the next day and within an hour and a half of me calling they had it fixed. Couldn't have asked for better service!

Great honest service, great tub, great easy instalation, great availability for follow up questions…read moreon maintenance

We purchased a Jacuzzi Hot Tub from Spa Palace Late last month. Our experience has been excellent…read more A couple days after we had the Jacuzzi I called late that afternoon to ask a question. Not only did I get immediate information on the phone. Don from the service department was at my house at 9 AM the next morning. Don did an outstanding job of answering my questions and and gave me additional instructions on some of the options. Very cordial, professional and knowledgeable. He took the time to correct the adjustment and to answer all questions. Great company, great product and Don is the best. Couldn't be happier. Steve and Deanne in Berthoud!!

Timely scheduling and excellent work to get our hot tub fixed prior to the holiday! Thank you.read more