We started looking at salt water tubs once a friend recommended them. We really wanted something…read morewithout chemicals. A place that sells salt water tubs is hard to find in our area and we were happy to find IHT! We had a teddy bear of a salesman and we were hooked. We also were supported when we had questions or concerns. Shout-outs to Chris and Johnny!

Don't be fooled by the big name and various locations - this company does not know how to service…read morehot tubs. I am out thousands of dollars in winterization and leak fixes and nothing is fixed. They just keep charging me more money even though my tub isn't fixed. The best they could do? "We'll give you a good deal on a new hot tub!" HA. Now they won't even call me back after I've left several messages. Find someone else to service your tub.

I highly recommend working with Braeden Walsh. He was exceptionally professional, kind, and…read moreincredibly knowledgeable--guiding me through the process of selecting the perfect grill, a Hestan, along with all the right accessories. Braeden made everything easy and enjoyable, and the pricing was unbeatable--better than any quote I received from BBQ Guys. A fantastic experience from start to finish.

Runs BBQ grill reviews on UTube and I liked the ones he reviewed so we drive to his store one…read moremorning (45 min each way), showed up and he didn't have many grills and NONE of the "Premium" grills I was interested in (the ones he reviewed). Looks like he makes his money selling fireplaces and now golf equipment. Skip the drive for BBQ's here

They did a great job on my husband's smoker. Worked really hard to get the grates and everything…read moreclean. My husband was very impressed.

Seth with Prestige BBQ was on time and did a fantastic job. My grill looks great and is very…read moreclean. I paid an honest price for a job well done. I will use Prestige in the future.

HONEST business! As it so happens, I called to ask questions about servicing two Heat-N-Glo…read morefireplaces in my recently-purchased home, and after a thorough discussion, the recommendation was not to do anything at all. Given my lack of familiarity with these units, the gentleman could have easily sold me two new fans at $300/each, and several hundred dollars more in service/tech costs. This kind of candid advice is all too rare these days, so I'll certainly call them in the future if I believe my units need attention.

Boulder Stove and Chris are great. Everything from spec to install (suggested third party) was…read morewithout a hitch. I highly recommend Boulder Stove.

We are so disappointed in the chimney installed at our cabin. After reporting our concerns to the…read morecompany after the first installation they did send the team back and attempted to improve the appearance but after another day they were unable to attach a metal boot and we were left with the rubber base that looked like a deformed flat tire. Because they tried a couple of times, we were left with bent pieces resulting in a shoddy appearance. In addition, we were dismayed to see that they cut a large hole into our new and expensive roof for an 8"pipe when it needed a 6" pipe making it look like we have a factory smokestack on our small cabin. We don't like leaving negative reviews but this was a $7,000 job and had we known of the result ahead of time we would not have hired this company. Hopefully this will save future customers from the frustration we've experienced.

There are no words to describe how horrible this company was to deal with overpriced failed to…read moredeliver took three months. Be warned this guy will sound like he's a nicest guy ever, but failed to deliver in a timely manner. Will not return phone calls showed up to our job site unannounced after I told him he needed to call me before arriving.. sent someone who is not qualified and still learning the job and then when I complained this jerk fired him even though it was not this kid's fault. I thought long and hard about leaving a review.. I normally don't write that many reviews but this dude is a terrible person.

In our experience, FyrePro has not stood behind their products. We've had our gas log insert for…read moreless than a year and the inside part of the install works beautifully, but the top cap on the chimney has not held up to the wind. It has fallen apart twice. Which is strange as when Jeff was on-site quoting the project he said they used high quality products that were windproof and we wouldn't have any problems. After we paid for the first repair of the chimney cap, it failed again. This time Cat told us the manufacturer didn't cover high winds. That didn't solve our problem. The installation and repair guys are great, as is the insert. But this being Colorado, I think they should have a much better plan and solution to this ongoing issue with the cap.

FyrePro showroom line listed on yelp requests you to call a disconnected line when requesting…read moreservice. Would like to engage based on other reviews but left hanging.

Juliet at the return desk was super helpful and patient. It has been such a long time since I've…read morereceived great customer service! It was very refreshing to have met her.

The customer service at Louisville's store use to be wonderful, but not anymore. An older woman…read morewith dark short hair was definitely the rudest woman I have ever had to deal with. Snapped at me, told me she didn't need to hear my explanation, abrupt and offensive. I had to go back in so I waited 10 minutes for the man in the booth and I shared with him how she truly needed to be trained in customer service. He had no response but he took care of my issue. Home Depot use to make customer service number one - but not anymore.

McGuckins has everything. Who eats this stuff??? Swedish Salty Licorice!…read moreGlad to know there are more than nuts and bolts in this store, I find unusual things every day. And the service is stellar! Always. And good free parking!

This was my second visit, this time to return a few items. At checkout, I joked with Nathan that…read moreI'd probably end up spending twice my refund--and sure enough, I did. I headed straight for the tool section, where Jude helped me track down the exact drill bits I needed. Both Jude and Nathan were excellent--helpful, patient, and friendly. The product selection is solid, but what really stood out is the level of customer service. It's rare these days to find retail staff who go above and beyond, and these two certainly did (even humoring me as I reminisced about my own time working in retail). As a funny side note, I even got the chance to chase after a customer and his dog after he accidentally left a dog bone behind at the counter. Unfortunately, I wasn't fast enough to return it--maybe he'll return for his purchase! All in all, great selection, great service, and a team that makes shopping here a genuinely positive experience.

The delivery team was courteous and professional, and one of them even had the good sense to call…read moretheir manager when the pipe began leaking during removal of my old washer. The pipe broke due to age, which I understand -- but it was their team that broke it during the service. The real disappointment came when the manager first said they'd send help, then called back ten minutes later to say it was my responsibility because the pipe was old. I wasn't asking for a full plumbing repair -- just basic accountability to stop an active leak their team caused. Instead, I was left with an uninstalled washer and water leaking onto my floor. Completely unacceptable customer service from management, and the job isn't even done.

If you're a busy person don't order from here. They give you a time window the day before and it is…read morenot adjustable so your stuck with whatever time they tell you because, and I quote, "it's a waste of the drivers time and gas to change the time they give you" so what? Waste my time? I'm paying for your service. If you're disabled forget it. They won't even help you get it to where it needs to go, just drop it off at your porch and run.