Look, I know this whole COVID mess has screwed up everyone's lives....and livelihoods, but holy…read moreheck, if I could give zero stars for the interaction I've just had with the owner Emily at Brow Fox, I surely would. Last month when we were in the middle of the first shut down I literally stopped at the salon and called from the parking lot in an effort to avoid any unnecessary exposure to Emily, her employees, and other clients. I could see people in the business moving about, but no one bothered to answer the telephone. This should've been my first indicator that things were not legit here. But because I have visited the salon before and had a great experience with one of her contractors, I gave her the benefit of the doubt and went ahead and walked in to see if I could make a future appointment. Emily herself finally came to the counter and explained she was in the middle of eating lunch and there is no possible way she could take me that day. Again, I hadn't asked her to take me *that day*, I was simply trying to make a future appointment. She advised she had zero availability for at least the next 6 to 7 weeks. I agreed to accept her first available appointment and kindly asked her to please place me on a waiting list in case anything freed up before then. Then I asked about her availability to touch up the micro blade on my brows at a later date (a $300+ service). Suddenly she had availability three weeks out. Of course I took the appointment and was anxious to have my COVID Frau unibrow whipped back into shape. Skip ahead to yesterday when I received not one, not two, but three request to confirm my appointment for today via email and text nearly back to back. I responded to all three as requested immediately. A few hours later I received an email stating she was shutting the shop down down due to state guidelines. Unfortunately, her email message was not 100% clear and I wanted to make certain I wouldn't miss my appointment which appeared from her email would be one of the last completed before her shut down. I did not want to stand her up, and I also did not want to violate her policy and be charged for an appointment I missed due to any misunderstanding and her communications (she has my card # on file). I emailed through her site but got no response. At 7:30 this morning I received a fourth request to confirm my appointment via email. I immediately called to leave a message at the shop as it appeared her messaging system was having problems. Imagine my surprise when she answered her phone at 7:30 AM! I attempted to explain my reason for calling only to be cut off, interrupted, and barked at in a nasty, unprofessional manner. This was followed by the line going dead, so due to her attitude, I assumed she had hung up on me. Rather than call her back, I simply emailed her just her asking she remove me from her client list permanently. Below is her email response to me along with my reply received this afternoon. I'm also including screen captures in case anybody wants to call into question the validity of her response. While I understand we are all on edge due to the extreme stress and pressure COVID-19 has placed everyone under, her behavior was completely inappropriate and unwarranted considering the situation. I will no longer do business with this woman, and strongly suggest anyone interested in her services continue looking for someone who can manage their behavior and communications in a professional manner instead of lashing out and behaving as if they are the only person in the world who has been affected by this pandemic. I wish you the best of luck Emily, you're going to need it with your poor attitude :-( PLEASE SEE THE SCREEN CAPTURES OF EMILYS UNWARRANTED EMAIL TO ME IN THE ATTACHED PHOTOS

Keturah is the BOMB. I have wanted dermaplane brows for years but was too scared to get them after…read morea bad experience left my mom (very fair skin and white hair) with permanent angry black brows. But since I have low thyroid the outer third of my eyebrows are nonexistent and I can never make them look right with any kind of brow pencil or gel or what have you. Keturah talks you through every step of the process and makes sure you are completely comfortable with everything she's doing before she does it. The whole process was easy and they healed beautifully to a natural looking result and now I can walk out of the house without make-up and not have to worry about my dumb brows because I wake up with them looking great! Totally recommend!

I am absolutely in love with my lashes! While visiting Pismo Beach, I booked a full lash install…read morewith Beauty Cove, and I could not be happier with the results. Jackie did an amazing job--she is an excellent and extremely professional esthetician. I didn't have much to work with since my natural lashes were damaged from wearing and pulling off strip lashes, but Jackie took such great care in prepping my tiny lashes. She was gentle, patient, and very knowledgeable. The outcome was truly amazing--better than I could have imagined! The entire experience was awesome. Jackie made me feel comfortable and right at home from start to finish. I definitely found my "Beauty Cove" just in time for the holidays . I will absolutely be returning for a fill, and while I'm there, I plan to book a wax and a facial as well. Highly recommend Beauty Cove and Jackie if you're looking for beautiful lashes and top-notch service!

Jackie at Beauty Cove is the most skilled aesthetician I've had the pleasure to have had. I have…read morehad lash extensions done for the last 15 years and Jackie is by far the most talented at beautiful and lasting lashes. I enjoy a wispy lash style and she is willing to meet my request. Jackie is thorough and careful in all types of waxing. Facials are relaxing and refreshing. Jackie at Beauty Cove is by far my go to for my beauty needs.

Well I have found my new Lash perfectionist!!! Wow! I am loving the lashes I have gotten from…read moreJenna!!! Finally can say I'm 100% satisfied and super stoked to have found her! This is my 3rd set she has done for me and even though I feel I can go longer than the 2 week suggested fill time I want to stay on track! Professional perfection at its finest! Thank you Jenna for getting me to love my lashes again! You are truly the best!!

Once again, Anna did an incredible job with my eyebrows! Her attention to detail is amazing, and…read moreshe makes the whole experience so enjoyable! She is kind, easy to talk to, and really makes the time fly by. I highly recommend her for any and all of your eyebrow needs!

Anna is amazing. Highly recommend her for your brow and make up needs. Her studio is super cute…read more Took my daughter to Anna for her first brow shaping and Anna was so kind and did such a phenomenal job. Cant say enough great things about A.beauty

Kalea took her time to explain and listen to my needs. She knew I was nervous and she set me at…read moreease. The lashes turned out beautiful!

I've been a regular customer at Beauty Box for a few years. Kaya and the staff at Beauty Box are…read moreamazing! They are very knowledgeable and efficient with their services.

Stopped into Beauty Box for a quick brow cleanup while in SLO and it was a straightforward,…read morepleasant experience. I got a simple brow wax cleanup. The technician was kind, patient, and efficient. The service itself was quick and precise, exactly what I was looking for without feeling rushed. They also offer threading for those who prefer that option. The space is not massive but it doesn't have to be what was most important is it felt clean and organized. It's not a big spa style environment, more of a focused beauty service spot, but everything felt tidy and professional. While I was getting my service done, my husband waited in the front area and mentioned the receptionist was very friendly and respectful. She made conversation with him while he waited, which he appreciated. The brow wax was $27 and we tipped $10. Overall it was a smooth, no fuss experience that did exactly what it needed to do. I'd stop back in again for a quick brow cleanup when in the area.

I scheduled an appointment with Kelli on Vagaro through her website and she accepted it. I then…read moreconfirmed the appointment through Vagaro as well. The morning of the appointment I received the attached text message. The day before she had sent a separate text confirming the appointment and a sheet of instructions with no request for a return text since I had already confirmed the appointment through her booking site. She canceled my appointment for no reason and was rude and unprofessional.

I have had my brows done twice in the past and both were from self-proclaimed experts. Both ended…read moreup in total disaster! It should be noted that I took care of my brows during the healing process and did quite a bit of research on my own about the healing process. Kelli corrected the errors in my brows and gave me a beautiful new set of microbladed brows in a way that completely covered the disaster area that were my brows before. It was nearly painless and I even fell asleep on the table. She creates a comfortable and relaxing environment and her perfectionism permits for accurate eyebrow mapping and execution of blading. Thank you! Update: Just had my brows touched up, which is standard, and Kelli added some dimension to them to match the different colors of hairs in my actual brows. As a customer, I had anxiety about going through this process after they were previously messed up by an "expert." I love them. Thanks Kelli!

I agree! double what all of her other reviews are saying!!! Very happy with her work and how…read moreprofessional she is!!

Love her work! She is truly amazing!! Definitely recommend!!! She is very helpful, gives great…read moreinsight and listens to customers!