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    Quality Kitchens & Bath

    2.3 (3 reviews)
    Open 10:00 am - 5:00 pm

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    5 years ago

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    KSI Kitchen & Bath

    KSI Kitchen & Bath

    2.3
    (9 reviews)

    This company uses predatory business practices. They lure you in with their reputation and their…read morefancy show room and act super professional in the beginning - but the fact is they require $550 for an in person quote, and 50% down before starting... as soon as they received my 50% down payment (you should never do this, 50% gives the corporation far too much power) all of a sudden it's like a switch is flipped and they treat you completely different. That's because they have successfully trapped you, after that all promises of high quality, timely work, and project management that is supposed to be all of high standards, given the premium price points and additional costs of this "professional" establishment, stop existing. They then higher random 3rd party contractors for the bulk of the project for the cheapest prices - while charging you top dollar. They don't hold them accountable, and they don't care. You will have to beg to get them to show up, and beg for them to come back when round 1 ends up being such low quality work that you'll need a re-do. They do this on purpose because a lot of people want to avoid the headache and will accept the low quality work. Avoid this corporate nightmare, they deliberately will try to cut corners on you, they force you to manage your own project, and ultimately you'll realize you got completely taken advantage of. The time frame for the project they present is a lie. The high quality and professionals they promise it a lie. You need to beg to get their experienced pros - they will send you random workers they find who barely know what their doing for the first round - then give you the better workers if you complain. Get ready to get on your hands and knees begging for your project to get focused on while you try to compete with 10+ other people begging for their project to get done at the same time. They over schedule and don't care because all they care about is getting you wrapped up in the predatory contract and then that's it, you're trapped. Find businesses that don't have these predatory business practices, go directly to places and work with them directly. You don't need a glorified middle man to "manage" the project for you, it's nonsense - it actually overcomplicates the project and they don't manage anything anyways, they make you become a full time project manager or things will never get done - or be such low quality that it'll appear your premium priced project was a DIY job. If you respect your time, money, and soul, you won't use KSI corporate nightmare.

    3 week job turned into 6 month, wall & seat frame wood cracked & crooke, tile guy was awful & had…read moreinstalled crooked & unlevel tile with grout all over the tile & now grout is cracking all over

    CRW Flooring Depot

    CRW Flooring Depot

    3.9
    (15 reviews)

    On April 15, I came into this store and placed a special order for tile. I was told by Tommy, whose…read morereal name is Haitham, that my order would arrive within five business days. After that time passed, I received another call saying the order still had not arrived. At that point, I requested to cancel the order and pick up my check because I could not continue waiting. Shortly after, Tommy (Haitham) contacted me again and promised he could get the order within 10 more days, so I agreed to continue waiting. After 22 total days of delays, excuses, and lack of communication, I became extremely frustrated. What disappointed me most was not just the delay itself, but how the situation was handled. After expressing my frustration through text messages, Tommy (Haitham), instead of having management or the owner professionally address the issue, involved people from my community who had absolutely nothing to do with this transaction. I started receiving calls regarding a private customer dispute. No business should allow an employee to involve outside individuals in a customer issue. That was extremely unprofessional and inappropriate. I later spoke with the owner, Simon, and explained the entire situation. At the beginning of the call, I even asked him what the company's mission was, and he stated that it was to make customers happy and satisfied. Unfortunately, I can honestly say I left this experience feeling neither happy nor satisfied. The delays already caused enough stress and financial loss due to rent and project setbacks, but the employee behavior and management's acceptance of it made the experience even worse. For the record, I never used disrespectful language toward Tommy (Haitham). I simply asked Tommy (Haitham) to stop contacting and harassing me, and I expressed how frustrating and exhausting this situation had become after weeks of delays and broken promises. I do not recommend this business based on my experience. Very disappointing overall.

    Great service and lowest prices ever! Delivered tile next…read moreday to my garage...... Thanks Dave!

    Kurtis Kitchen & Bath

    Kurtis Kitchen & Bath

    1.6
    (35 reviews)

    nightmare!, nearly every cabinet is peeling, they are horrible to deal with! We will have to…read morereplace every cupboard in our kitchen! I have a book of photos

    They are as close to criminal as one can get without being criminally prosecuted…read more The experience of their one call close approach using electronic eavesdropping while in a prospective customer's home without ever telling you that they are recording nor gaining consent to capture the sales conversation. They admitted to electronically storing and transmitting data to third parties to attempt to bully and enforce invalid agreements. Their electronic surveillance is abhorrent, in our opinion. You are reading this correctly. The Kurtis Kitchen salesperson that you invite into your home is recording you without your consent. They don't even inform you that they are recording. They start recording as they approach the house. They leave recording devices in your home. In our case the salesperson's iPad was left in our home as they repeatedly go out to their vehicle for samples. They listen to you conversing from their connected smartphone while not present. They also transmit to non-local people to evaluate the sales call. They store the data and absolutely will attempt to refute valid legal claims through use of illegal recording. In our case they lost in arbitration. We had to hire an attorney to fight against their own wrongly written agreement. We had to fight them on their terms in arbitration, as agreed in their contract. In our opinion Kurtis Kitchen are as corrupt of a company as it gets without being criminally prosecuted. We hope the State of Michigan reads this and chooses to protect the homeowners of metro Detroit from a predatory sales process, with questionable at best business practices.

    Quality Kitchens & Bath - cabinetry - Updated July 2026

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