I am a student at UF who used the gmg bus service about two weeks ago.Absolutely terrible bus service. I would never, ever recommend this company to anyone. EVER. Honestly, the first sign of something being off, that I should have noticed is when I tried to load the bus, and my name wasn't even on the list. They weren't even going to the city I paid a ticket fare for. I got there fifteen minutes early. I was able to get on the bus about an hour later. The buses, by the way, are absolutely terrible. They smelled very, very strongly of cat pee. The door to one of the buses ( I rode one bus down and a different bus up to Gainesville) does not close properly and can be heard rattling loudly in its frame. Some of the seats had literal chucks missing from the seats. The seat I was in on the way back had a chunk missing from the middle, and had a piece of metal poking through it. There is absolutely no wifi on either bus, so don't expect that either. No AC as well for my trips, and since it was raining lightly on my way down (no rain on the way up), it got humid very quickly. Apparently the bathroom was out of service on the bus (I didn't need it, but people around me did). We arrived at my bus stops, which was, by the way, one of the first few stops they made. We arrived about a hour and a half late to my stop. On the way back, the bus was late by about an hour. I attempted to call the company multiple times during this wait and had gotten no answer. At all. I called ALOT of times. We were of course, late when we arrived in Gainesville; and of course, the drama does not stop there. I was charged a 25 dollar card decline fee, on Thursday of the NEXT WEEK. After I emailed them explaining that I had received my E-ticket and had not submitted a request for two tickets, and so forth, they refuse to refund me the money that they took out of my account. Which is Fraud, by the way, just in case any of the people at the GMG are reading this, and Fraud is illegal. I'm sorry, but I'm not about to lose twenty five dollars over something I did not do. Especially, when not only Lilliam Paez was extremely rude in the emails I sent her. To quote to example, (When I was asking what was going on with the charge) "THIS INQUIRY IS CLOSED", when anyone would know, given the context of the email, I would clearly respond back, as I had more to say to this and "two requests for reservations under your name came in to our system; both had to be submitted in order for them to be received into our system. You can clearly see that two reservations were received by us." in the second email in response to my own, in which I made very clear that I only submitted one request (These quotes, by the way, are directly copied and pasted from our exchange) . I tried calling the company in hopes of better results, during which the woman who answered me would let me say a few words at a time before SCREAMING over me while I was talking. It got to the point where I had to literally ask her to stop talking and to listen to what I was saying because she was jumping to random conclusions out of context in the conversation I was attempting to have with her, and that unless she would actually listen to my problem, she was never going to help me. When she finally let me talk, and she studly suggested I let the TWENTY FIVE DOLLARS go, and give up on pursing the matter. Which was, of course, not fine by me, and I told her quite clearly that you cannot charge someone for something they did not do, that was Fraud, and I fully intend to pursue the matter, she merely responded with " You do what you feel like you have to do, but we have the records of what happened." and then she promptly HUNG UP ON ME. Further attempts by my parents to work with the company have failed as well. This company does not care about its costumers and clearly, about doing their job not only effectively, but legally as well. I will never suggest for anyone to use this company again, and I highly doubt I ever will either. They need to get put out of business. Oh, and Brigette S.? I'm pretty sure opening someone's packages are illegal, and I would talk to someone with experience in law. The only thing good I can say for that company, is that the first bus driver I had (I don't know his name.) seemed to try his very best to be polite enough to make up for the fact I had to bake in the sun for an hour before getting on the bus, because they (the company) messed up the schedules. Very unprofessional overall though. I'm surprised they managed to survive this long. Due yourself a huge favor and book so other bus. I would gladly have paid for another bus ticket on a much more expensive bus, if it meant I didn't ever have to deal with as terrible of an experience as this. Please, don't ever, ever riding on this bus service, and stop your friends from riding on it too. It just isn't worth it, no matter what the difference in prices. You'll only end up worse off then you started. read more
