This is the first time I traveled by bus with Greyhound from Orlando to Gainesville. The Gainesville station is dirty and not well maintained. Also, the bus was an hour delayed. Thankfully, I wasn't in a rush so there wasn't an issue. The MAJOR problem was waiting for the bus the NEVER arrived going from Orlando to Gainesville. Originally, the bus was scheduled to leave at 11:50am. So, I got there 30 minutes early (around 11:20am). Later, I receive an email from Greyhound saying that there is an hour delay. (I was in no rush, so no issue) However, I did need to arrive to Gainesville the same day.
Additionally, the website said that the bus will now arrive at 1:01pm yet it never did. It was now 1:30pm and everyone started to wonder where to bus is. I also wanted to mention that the workers were EXTREMELY rude and unhelpful. Customer service was also unhelpful. It seems like the only people they hire have the mental capacity of a Troglodyte.
At this point it was already 2:30pm (160min delay) and no bus that is going to Gainesville is in sight. Leaving me and 5 other people stranded. In the end, between the 6 of us we had to order a Lyft that was a cost of about 200 dollars.
Upon my arrival to Gainesville via Lyft. I contacted customer support to request a refund since the bus NEVER arrived AND on their website it says: "If your bus was delayed by 120 minutes or more on departure, you can request a refund for the price of the ticket. Contact us and fill out the request. Our agents will review your case and get back to you as soon as possible." (As quoted from their website)
Here's the link: https://www.greyhound.com/help-and-info/travel-dilemmas/ticket-refunds-exchanges
They responded after 4 DAYS, just to tell me my ticket was nonrefundable. NEVER booking with Greyhound again. I would highly suggest looking for a different form of transportation because this service and the staff are utterly useless. read more