Very prompt responses- and super knowledgeable. Alex has been on top on the spa repair.read more

I agree Alex was very kind and spent his time attempting to fix the issue. For that reason you can…read morekeep the diagnostic fee to cover his time and effort. However your excuse of being unable to fix the issue is insufficient. On the initial service it was clearly stated which parts were replaced and the reasoning was communicated to the serviceman. If anything it should've helped the diagnosis as the heater had multiple problems that I replaced. Jandy did not troubleshoot with the technician during the visit. The service call went past 5 and the technician said they were closed. He said he would email them and get back to me which he didn't until I reached out to him. Transformer was melted and shorted the board which was replaced. Igniter and sensor was broken and was replaced. I don't think replacing these obvious issues should throw off your diagnostics. If anything if these things weren't replaced it would've caused a longer diagnostic process, multiple service calls and delay waiting for parts. It got to a point where I ran out of ideas and that's why I relied on your 15 years of expertise and was disappointed with the outcome, especially since the issue was something fixable

I bought my spa several years ago from Capital Spas. I have stopped at the store when in need of…read moresupplies. But after years and years of faithful performance, this winter my spa was COLD! I called on the weekend, no less, left a message and a a repairman was out in two days! My spa is built into my deck and the access door is undersized. Kevin had to crawl into the little passage and then had to cut a new access door to get to the heater! I was so surprised that he did this all so well, in what I thought little time. If you want a place that you can be assured of excellent service, that will always be there for you, Capital Spas is the place to go! BTW, they also have other great things for your backyard as well.

Stopped by this spa store for a specialty part for our very old spa and left with new friends. Not…read moreonly is the father-son team knowledgeable in their craft, they are friendly and cordial when you stop by to see them. I would absolutely recommend them for reasonable prices and as an excellent Sacramento small business. Thank you!

No showed to our appt today. No call, no text, no explanation. Waited 5 days for an appt, then…read morewasted 2+ hours of our time. Buyer beware. Update: the owner has the time to do damage control on their poor online reviews, but not the time or courtesy to reschedule appts they flaked on. No surprise.

Ron was very helpful, efficient, and fair. Highly recommend Advanced Spa Repair for any hot tub/spa…read morerepair needs.

Mike and his team did an excellent job, fast, reliable and professional. He even got to my job on…read moretime and performed it professionally and quickly. When have you ever had a contractor be on time and be dependable, Mike was both. Thanks

Quick to respond to my quote request. Quicker appointment available than others I called. Did a…read morevery thorough job and explained some things to me. Repair turned out to be about $400 less than what I was expecting. I officially have a new pool guy.

The owner, Troy, had been our pool technician for years at another company, so when he left to…read morestart his own pool company we thought we'd stay where we were and wished him the best. What we didn't realize at the time was that he was the main reason our pool was always dialed in. The company we stayed with wasn't even coming some weeks. As someone whose grandparents owned a pool company growing up and having worked for them, I knew what basic maintenance was not being performed... plus, we have cameras in the backyard. You may ask,"If you can do the work, why don't you?". Sadly, it's more a glaring indictment of my laziness, but that's not the point ;) There were other challenges with the previous company as well so we decided to cut ties and I begged Troy yesterday to take us back. Not only did he respond immediately, but he gave me an exact quote, timetable, and what he could do. I mentioned the current state of the pool, and we had an event coming up, and he made time to take a look and even got started. I highly recommend Troy (and his company) to anyone looking for a pool tech. Not only is he a professional, but you can tell he takes pride in his work, which is almost a superpower in itself these days. Currently, I just have the "before" pics, but the work he put in yesterday is already yielding results. I will post the "after" pics this weekend.

Sapphire Pools started service work on my pool light. Joseph Upton owner and lead contractor agreed…read moreto replace my pool light. After hours of service work Joe stated he needed more time and would return to finish. Sapphire pools never returned but left me a mess questions to what they did. I contacted Joseph many times and he refuses to complete the service work he agreed to do. Be Careful- now I'm paying more to correct their mess and do the services. I waited for the original appointment. Now more time lost. Very frustrating!! Hire a professional!!! No quality or value. Just disappointment!!

My spa had a leak and John came over and quickly identified where the leaks were! He had the parts…read morein his van and fixed them now our spa is like new! Even had treats for our dog! Great work at a very reasonable price!! Thanks John!! Highly recommend!!

Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

They are on time every week, and do great job, always going above & beyond…read more I use them for weekly maintenance. Had pool heatpump installed by them aswell Thanks

We had someone from another pool service install a new pump. But we had no pressure and a green…read morepool! He never returned our calls for help! Scott Parker From Bishop pool service came in 3 days, replaced our O rings, put filters back and Voila we had a working pool again!! He did all this in the pouring rain! Very nice, prompt, professional! We will call Bishop anytime! Thank you Scott!!

Jarryd (owner) at The spa specialist recently replaced a spa motor and I couldn't be more satisfied…read morewith his work. He arrives on time and comes with a tool and parts cart. This is one of the things I really like about Jarryd. There's no back and forth to his vehicle looking for a part or a tool. It's all right there next to my spa. Work was done expertly and in a timely manner. Clean and neat Jarryd and his work! I have had Jarryd work on my spa before and his work consistently great. He's the only one I will call in the future. If you need spa service this is the person you want to call!

I can't recommend The Spa Specialist enough. Jarryd fixed my hot tub quickly, but also took the…read moretime to explain how to keep it running better long-term (tips on water chemistry, seasonal care, etc.). It's running better than ever. 5 stars!