I agree Alex was very kind and spent his time attempting to fix the issue. For that reason you can…read morekeep the diagnostic fee to cover his time and effort. However your excuse of being unable to fix the issue is insufficient. On the initial service it was clearly stated which parts were replaced and the reasoning was communicated to the serviceman. If anything it should've helped the diagnosis as the heater had multiple problems that I replaced. Jandy did not troubleshoot with the technician during the visit. The service call went past 5 and the technician said they were closed. He said he would email them and get back to me which he didn't until I reached out to him. Transformer was melted and shorted the board which was replaced. Igniter and sensor was broken and was replaced. I don't think replacing these obvious issues should throw off your diagnostics. If anything if these things weren't replaced it would've caused a longer diagnostic process, multiple service calls and delay waiting for parts. It got to a point where I ran out of ideas and that's why I relied on your 15 years of expertise and was disappointed with the outcome, especially since the issue was something fixable

Very prompt responses- and super knowledgeable. Alex has been on top on the spa repair.read more

Great service, unusually good communication and very responsive!…read more I have used several local pool companies, their are my fav!

i am extremely happy with Provident Pools! They are so rasy to work with, very professional and my…read morepool has never looked better. I wish I had found them sooner!

I bought my spa several years ago from Capital Spas. I have stopped at the store when in need of…read moresupplies. But after years and years of faithful performance, this winter my spa was COLD! I called on the weekend, no less, left a message and a a repairman was out in two days! My spa is built into my deck and the access door is undersized. Kevin had to crawl into the little passage and then had to cut a new access door to get to the heater! I was so surprised that he did this all so well, in what I thought little time. If you want a place that you can be assured of excellent service, that will always be there for you, Capital Spas is the place to go! BTW, they also have other great things for your backyard as well.

The 2 men were eating when my husband and I walked in, 3 cats sitting on the table that they were…read moreeating on. Disgusting!! We told the young man what we were looking for. 2 to 3 Seater, with a lounge. He told us nothing was available on the floor. And he showed us a brochure with diagram. I asked what was the delivery expected time, and there was no real clear answer. The older man was very sarcastic. I told him I understood about the Covid delay. I want to buy spa, I'm seriously making a decision tomorrow. He continued to be rude about delivery time. I confronted him about how rude he was acting toward me.... he actually told me "just go" !!! OMG... really couldn't believe The customer service. He was waving his hand shooing me away. Stilling in his chair, mouthing off to me. It was very upsetting , he should be embarrassed. If he treats people this bad when they first come in. Can't imagine how horrible it would be to get your hot tub. They do not allow wet test either ! Note: I went into this website and I seen the hot tub that would be suitable. The young man was too lazy to show us. I see his response: read below and you'll be able to see that he continues to be rude. Very unprofessional! For the record I love cats and all animals. Just don't want them eating on top of my dinner table.

No showed to our appt today. No call, no text, no explanation. Waited 5 days for an appt, then…read morewasted 2+ hours of our time. Buyer beware. Update: the owner has the time to do damage control on their poor online reviews, but not the time or courtesy to reschedule appts they flaked on. No surprise.

Ron was very helpful, efficient, and fair. Highly recommend Advanced Spa Repair for any hot tub/spa…read morerepair needs.

This is a really awesome shop. They're over 30 minutes away from me, but I always make the drive…read morebecause they're honest, fast, flexible, and incredibly knowledgeable. I've only had good experiences here. They've never tried to upsell me or rip me off, they've always given me fair pricing, and they've always been upfront about what actually needed to be done. It's hard to find a shop you can truly trust, and that's exactly why I keep coming back. I highly recommend them.

Our pool pump died and was no longer available. Pentair had a new model. Scott talked to me about…read moreinstallation of the new pump. He said he had 12 in storage and he would go get one for me. When we arrived, it was in the counter waiting for me. They carried it to my car and told me if I had any questions with programming, just give them a call. It was well worth the drive from Stockton to Rancho Cordova to find a place that cares about their customers and takes time to answer all your questions. The pump was also $150 less than the major pool place in Stockton, where I hate to go. Callen's has earned my business and we will be back. Thanks Scott and staff. We appreciate you!!

Our 20 year old single speed pump crapped out, and Michael suggested it's time to go with a new…read moreenergy efficient variable speed pump. He showed up with the new pump, and had it going in about an hour. Michael was totally knowledgeable, and explained everything I needed to know about the new pump, and how to get the most of it. Any pool or pump issues, Pineapple is the way to go. Thanks Mike!

Micheal, thank you for coming out. I really appreciate a trustworthy & honest person. If you're…read morelooking to have a honest & knowledgeable pool service. Call this company!

Spa Fixers is great! He doesn't push unneeded repairs and offers great advice. Many years of…read moreexperience shines through! I unfortunately left a bad review earlier that was meant for a competitor, not Spa Fixers!

Title: Unresolved leak, unauthorized parts, and hidden fees…read more I am highly disappointed with the service provided by Spa Fixers on August 17, 2026. I called them out specifically to fix a hot tub leak that occurs only when attempting to fill the tub.The technician, John, failed to diagnose the issue properly. He did not fill the tub to locate the source of the leak, and he removed the front and rear panels while completely ignoring the panel on the side where the leak actually occurs. Furthermore, he replaced a valve and O-rings for $18.99 without explaining the repair or seeking my approval first. He then reassembled everything and left without testing if the issue was resolved.To make matters worse, my total bill was $269.37, which included a $149 trip fee that was never disclosed to me upfront before the appointment. After he left, I attempted to fill the hot tub, and it is still leaking in the exact same manner. I paid a premium price for a random, unauthorized repair that did not fix my actual problem. I cannot recommend this company.

They are on time every week, and do great job, always going above & beyond…read more I use them for weekly maintenance. Had pool heatpump installed by them aswell Thanks

I was a client of Bishop Pool Service for about five years. I inherited them from the previous…read moreowner, so they're well aware of my pool being a saltwater pool. That said, it was always a challenge to get them to use salt instead of chlorine when they would adjust chemicals and clean my pool. No matter how many times I asked, they would forget and continue to use chlorine, which unfortunately was too harsh on my toddler's skin. I made multiple calls about this and reminded the technicians multiple times about this, but I would still get a new technician every six to nine months, and I had to start all over again. The two straws that broke the camel's back were: 1. A 30% increase in monthly pricing 2. A new technician explaining that the reason they can't add salt is because it slows down his route I switched over to Ralphie's Pool Service and am already much, much happier. Ralphie's pricing is significantly less expensive, they bring their own pool salt, and they don't even charge you for the salt. Bishop also charges $300 to clean pool filters compared to $100 with Ralphies. Joel (my technician for the past year at Bishop) was awesome btw.

We hired ProScapes for our landscape and hardscape project, and we're really happy with the…read moreresults. The crew was professional, hardworking, and easy to communicate with throughout the process. Special shoutout to Angel, the form setter -- he took the time to measure, check, and adjust every line, which made a huge difference. The concrete came out perfectly straight and clean. And thanks to Jeff, the owner -- his team's attitude really reflects the kind of leader he is. Everyone was respectful, accommodating, and clearly took pride in their work. We also feel the project delivered great value for what we paid. Even our designer, Mel Hatch, mentioned that the quality of the concrete work and the size of the boulders we received were impressive -- details that other contractors often skimp on. Overall, we couldn't be happier with how everything turned out and would absolutely recommend ProScapes to anyone looking for quality craftsmanship and reliable service.

I spoke with Zach yesterday regarding several design questions, and he was able to provide clear,…read moreconfident answers immediately. He was both knowledgeable and professional throughout the conversation. ProScapes is a full-service swimming pool and landscape installation company, offering comprehensive design, pool, and landscape solutions in the Sacramento valley. They truly handle it all. I will be recommending them to my friends and family! Thank you!

Ethan, brought our salt water pool back to life. Our previous pool person didn't know how to repair…read moreany of our equipment once his helper left. But Ethan new exactly to do. My mother in-laws pool was a wreck and he replaced the very much needed equipment and brought her pool back to life. Our pools both sparkle and shimmer now. Ethan always take the time to explain what is needed and is very kind and professional. Gets back to you promply via text or phone call. Highly recommend using Dial Aquatic Pool Service.. Best service ever!!! Thank you Ethan... From The Olsen Familes

Ethan, the owner, is amazing! Super helpful and kind. Any questions, he answers, makes suggestions…read moreand goes above and beyond! I get honest energy from him too - like he won't overcharge and try to upsell you. I like an honest person, and Ethan is that! I will definitely be calling him again to service my hot tub! Thanks, Ethan!!