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Sac Pool Pros

3.9 (196 reviews)
Closed 9:00 am - 5:00 pm

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Cabo ledge with seat along whole back wall. Amazing decision

We've had our pool for about six months now, and I can confidently say choosing this company was one of the best decisions we made. From start to finish, the entire process was seamless, organized, and stress-free. During the build, they were incredibly flexible and accommodating with design changes, making sure we fully understood each step along the way. Their communication throughout the project was outstanding, which gave us total confidence from day one to completion. What truly sets them apart is their consistency and customer service. They always answer calls and texts promptly, show up exactly when they say they will, and follow through on everything. The owner is fantastic--always accessible and genuinely cares about the customer experience. Their weekly service has been just as impressive. Chris, our service technician, is reliable, professional, and extremely thorough. He communicates clearly, provides detailed updates after each visit, and takes the time to explain anything we need to know. It's clear he takes pride in his work & also Brandon is always responsive and always available and always helps with anything else that we need or have questions on. Feels like a family experience still. If you're considering building a pool (they will beat anyone's price and give you higher quality build) or need reliable service, I highly recommend giving them a call. They've earned our trust, and I wouldn't hesitate to recommend them to anyone.

~17" in step (remedied by sac pool pros)

This is going to be a long winded review with listed issues and a general review of the before, during, and after completion of the project. Initial consult was fine. Met with Will who came out to take measurements, give general layout advice, and eventually provide a rendering. Before any build or contract was signed we ran into our first issue that continued to mid build which was our wants for the pool were not communicated. We had a retaining wall that was to be taken down and rebuilt at our expense(about $7,000). After some debating we opted to have a heat pump installed which cost a little more ($8,500) in lieu of rebuilding the wall as the cost was almost the same. I have provided screen shot messages of the discussion regarding this and confirming NO to the wall rebuild and YES to the heat pump install. (See screen shot of iMessages) We had not discovered this until midway/ close to ending of the build (post electrical/pump install) and by the time we caught it and called to discuss it, they told us over the phone the cost to install a heat pump is now $15,000. I'm not sure if they just didn't want to do the labor or provide the parts or what the reason was for the up charge now but it all came across kind of scammy. Meeting with Tamme to pick our pool tile was great, she guided us patiently and answered every single question we had for her. I'd even call her at random times during the week to ask a question and she would answer no problem INITIALLY. As the weeks progressed, communication dwindled with Sac Pool Pros. Initially we would get phone calls in the beginning of the week with a detailed plan of what to expect. After about a month it turned into workers just showing up to the house. We felt left in the dark and when we did reach out to Sac Pool Pros about concerns/problems encountered the concerns were not addressed until weeks later. Tammie however is great, I'm giving the positive 2 stars solely for her customer service otherwise it would be 1 star. One major problem we came across was the first step into the pool, when they had finished the gunite and tiling we realized this step was way too deep (17 inches) and also extremely small (potential hazard stepping in a out of the pool). I called them about this and they made the step larger and higher (11 inch step down). This I am happy with and am glad it got taken care of. The concrete work is sloppy and rough (see pictures). The skimmer lid looks like a 3 year old slapped on some putty on. It is rough all the way around, the edges look crumbled even though it is brand new. The drains around the pool look like they were chewed up and rough...again this is brand new concert. There are multiple cracks around the pool which are not wider than a penny so I guess it's fine according to Sac Pool Pros, but it is hard to look at them right at the entrance of our "brand new" $80k pool. The concrete wasn't sealed so it soaks up little mark or stain and if it isn't scrubbed right away, it's a gamble if it's going to be permanent or not. From my understanding it's pretty standard to seal brand new concrete around a pool with a non skid sealant (according to all other budget builders). Now onto dealing with the aftermath. They dug out a whole concrete post to take our fence down in order to gain access, then after they finished the project, threw the post to the side and used 8 screws to prop up the fence in hopes a light breeze doesn't knock it down. (See pictures) They dug up our entire yard to run the pipes, put the dirt back and called it done. Fair enough actually it does say landscaping is to be covered by owner, but they couldn't even put the fence back the way they removed it? Not to mention the opposite side of the house access gate got completely torn up, random screws sticking out and in the ground to hold it down, just a shoddy job, looks like slop just thrown together. Again with the price we paid it's a hard pill to swallow at the quality of the work. Included was 5 weeks of pool maintenance post project. No real complaints there, except when I tried to reach out to the person who does the education and teaching for the pool equipment, we basically got ghosted. Luckily Google is a thing. It has been about 6 months since we have had our pool, we love the pool and do not regret having it. With the cost of the pool build we expected better work and to be completely satisfied...Even now we are finding the mess left behind and having to deal with a broken fence etc. TL;DR -They will mess your property and fence up then leave it to you to fix. (Pictures) -Great initial communication then subpar as the project progresses -The concrete work is shoddy at best, lines aren't clean, cracks all over the place, all the trim and edges look beat up and not like a brand new build. (Pictures) -Upcharge mid build for a heater we said we wanted during consultation (screen shots)

New pool plumbing, filter, control panel, heater
Mister B.

I purchased a home with a 35-year-old pool that required significant renovation. I consulted with several vendors, but ultimately chose Sac Pool Pros--and I'm very glad I did. There were several reasons for this decision. First, they never tried to upsell me on unnecessary services. Second, they took the time during their initial site visits to thoroughly explain what work was needed and why. Third, they presented a variety of options in line with both my budget and expectations. Throughout the construction process, Sac Pool Pros remained flexible and accommodated several last-minute changes at my request. Their communication was excellent, and their work was efficient and professional. The entire process was smooth and clean from start to finish. I have absolutely no complaints and would highly recommend Sac Pool Pros to anyone looking for a reliable and honest pool contractor or service provider.

Mike B.

Sac pool pros has been beneficial with our new pool and we are pleased with their service. They take the time to explain things to us, answer our questions, and have been very reliable.

Patrick E.

By far the best pool service we have used . We enjoy our pool and anything comes up they take care of it . Thanks Brandon nand Alex .

Pool/ spa

Chris Summers is my pool service rep and he's amazing! He always sends a text when he's 10 minutes away, he fixes or replaces parts as needed and best of all he puts up with my dogs barking at him every week. Thank you Chris! You are the reason I choose Sac Pool Pros for my pool service

Too much glue in the wrong places. Leaked.

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27 days ago

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4 months ago

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3 months ago

Hands down best pool builder in greater Sacramento area! Responsive, reasonable prices, and fast build. You wont regret using this company!

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1 year ago

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5 months ago

Good pricing, reliable, and easy to work with. They answered all my questions and took care of everything. My pool looks great.

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1 year ago

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8 months ago

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9 months ago

We have used Sac Pool Pros for several years and always appreciate there service and professionalism. The pool has never looked better!

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9 months ago

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10 months ago

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11 months ago

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2 years ago

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9 months ago

This company service my home for about 2 years and I'm very happy with there service and car .on time and very responsible. Thanks. Ray

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3 years ago

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Ask the Community - Sac Pool Pros

Review Highlights - Sac Pool Pros

Again we reached out to Dave the owner and he sent someone out the same day and they were able to fix it at no charge.

Mentioned in 56 reviews

Read more highlights

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Our last pool company stopped showing up, after trying to get in contact we saw on yelp they closed…read morethe business and by then our pool looked like a swamp. I reached out to Ross and on the first call he covered all bases and showed up at the end of that very same day to take a look. With little ones running around it was a pretty sickening feeling thinking about the germs and microorganisms probably growing in there and thinking about draining and cleaning and the headache of getting the pool back to normal and safe for them to get in. Ross reassured us with a plan and got us scheduled for the very next day where Taras showed up and did the dang thing!! Within 48 hrs there was a huge difference, and every single day after there was a noticeable change in appearance. On one side it was gettin cleaner and cleaner of objects and gunk, on the other side the the tint of color change was happening. It wasn't until I went back and looked at pictures side by side where I saw that day over day switch from green to blue. Massive change! All in all, great service since even before starting service and could not be happier with the service since then. Looking forward to some warmer days to start jumping back in! Thanks again for getting us back to blue!

Clean Pool Pros are true professionals. I had called them because my pool cleaner stopped working…read more They showed up on time and were able to diagnose the issue right away. They also helped figure out why my pool filler won't turn off. 5 stars all the way around.

North Star Pools Plastering - Northern Pool Tile Aqua Cool Mini Pebble with Blue Glass

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Overall excellent experience with Antonio and whole North Star Pools team…read more Antonio was able to quickly provide a quote after doing a site visit, which was very reasonable compared with several other companies we got quotes from. It was clear that he was very knowledgeable and provided great recommendations for our remodel. We selected our tile and plaster from NPT, while at the store the NPT service member had nothing but good things to say about Antonio and the quality of service they provide, which was a good sign to me. Once we finalized the contract, they started the job promptly. The entire team were very kind, professional, and were attentive to details. The entire project would have been completed in about 5 days, however after beginning to fill the pool a leak was detected. Antonio was very responsive and attentive to solving our issue without delay. The leak was identified, repaired appropriately and leak detection tests were negative after the repair. After having going through this hiccup, I can say without hesitation that Antonio is very honest and dedicated to providing not only good customer service but also to doing the right thing and a good job. I highly recommend choosing North Star Pools for your future pool remodel!

I beg you, I beseech you, I am absolutely pleading with you: If you need a pool contractor, DO NOT…read moreHIRE THIS COMPANY UNDER ANY CIRCUMSTANCES. Not only is this the most worthless pool contractor in the greater Sacramento area, he is also perhaps the least professional person I have ever dealt with in my life. I can't believe the 4.9 stars he has on Yelp. They must either be fake reviews or he likely bribes people to write them. We needed someone to replace the tiles and plaster on our wading pool. His terrible, slow and disjointed communication from the start should have been the first red flag. Finally we manage to schedule a date to remove the old tile and plaster. His team shows up late, removes the plaster and tiles, and leaves without telling me. Now the fun part....they never came back! I called and texted for 4 days with no response. When I finally texted back to say that I assumed they had abandoned the job, he texts back in 5 minutes saying that "his phone had been broken." As an added bonus, his incompetent crew damaged the structure of the pool by jack hammering the old plaster off. Now I get to pay the new contractor extra to repair that before I finally get the new plaster on. STAY AWAY FROM THIS INEPT AND INCOMPETENT BUSINESS UNLESS YOU LIKE WASTING HOURS OF YOUR TIME AND THOUSANDS OF DOLLARS!

Sac Pool Pros - poolservice - Updated June 2026

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