I worked with Matt Stephens for a new CX-5 and I am impressed by his transparency and friendly service. It is pleasant expereince.

First of all, Devyn was great as a salesman. But his finance managers pulling the strings are jerk offs. Thomas and Jeremy did what typical finance managers do. They pressure you and gaslight you. They loved that our toddler came with us to distract us from all of their fees and things on the first day. They verbally told us things that were in accurate. One of them was confirmed by Mazda Financial themselves to be inaccurate. One of those things was that lease wear and tear covers over mileage, when it does NOT. We had the lease wear and tear on the CX5 we were turning in and still somehow owed over $1k in "upside down" equity. So what was lease wear and tear for? Their behind the scenes fees are ridiculous and when we first asked for the breakdown to be explained, they were condescending. "That's what the itemization is for" as if their itemization isn't the most blasphemous breakdown. They hassled us to come back and have a different finance manager (Jeremy), who was equally, if not MORE pushy and rude than Thomas, who by the way invited himself to the meeting with the other finance manager. He asked to sit through the meeting and foolishly, we let him. That idiot was randomly chiming in from the back like "don't worry, I got this boss". A lot of gaslighting. When we told them we wanted to unwind the revised contract that they sent us to sign in order to buy out her CX5, they got mad, said they probably sold the CX5 already and that they'd be right back. Then the GSM told him to come back in and basically tell us to F off and they were submitting the original deal. We told them from the beginning we wanted a car that was $100 less than what they put her payments at. When we expressed that, they didn't care. Instead, they pushed the deal through. I walked the lot and did not see the CX-5. So my guess is that they likely hid the car because they were worried that we may try to buy it back out. This dealership's lack of integrity and practices are horrendous and that's sad because not even Hodges Mazda was that bad. We will be reporting this deal. read more

The dealership being closed. The finance department is very rude, lacks professionalism and they bait and switch people!!! They just did this to my Son and his wife! They aren't letting this go..... read more

Very quick and professional service on my Miata. The ladies at the front desk are very nice :)

Mr david greer you are the most sly snake used car salesman that has touched the crappie Jacksonville area trying to sell me a absolutely shit car that was 4 years old that they didn't even have the common decency to clean at all. the car was so dirty from the original owner that when i sat down i had dirt stick to my clothe. he pertanted to tell me that its a used car obviously it was gonna have damage.for retrospect the car was hiton every single corner, at least chipping through the paint on each hit or a substantial scratch at bare minimum. Save your time and stay away!! read more

I found a vehicle listed on their website on the internet and called speaking with a salesperson about the out the door price. After him going back and forth a couple of times with me with info trying to get my name address telephone number etc, I finally nailed him down and said I'll come look at the vehicle tomorrow what is your cash price. He didn't get back to me that day. I emailed him the next day and the $1,000 vehicle that was listed on the internet he said was $1,000 for the vehicle $1,200 for dealer fee and of course the expected tax tag and title. Funny thing I noticed though was that he was charging me tax on the $1,200 dealer fee as well as the car so the $70 tax that should have been charged he had it 160. This indicates to me very shady business practices and there is no way a 23-year-old vehicle with over 300,000 miles is worth over $2,500. It's barely worth the $1,000 they were advertising it for read more

Always able to get me in and out love the video review that they give on your car and send recommendations thru email so that you don't feel hassled read more

I have been going to Tom Bush for over 5 years for service, and yesterday I upgraded my car to a new CX-5. The entire team made the process extremely easy. Jose Alers made the trade-in process extremely easy and was very helpful through the entire process. Their finance manager Joe also made the final transaction process so seamless. I really appreciate the care of the entire team. You have a life-long customer in me! read more

Tom Bush Mazda - Auto Parts & Supplies Near Me - Jacksonville, Florida

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Elizabeth was car salesman of all times. She lied about warranty mileage and my credit was being pulled even months after I got the car. Days later, she would not even take phone calls from me.. the only reason I'm leaving one star is because I have no choice. Otherwise it would be zero. read more

Excellent service. Elizabeth was my sales representative and she went above and beyond.

I am a proud Mazda owner! I zip & zoom in my cute lil Mazda 3! Several years ago I needed a newer, smaller vehicle. I found the one that was just right for me at Mazda City in Orange Park. My Sales person there was Victor and he is the best! Unfortunately, Orange Park is a bit of a trek for me, so I don't get over there too often. But if you are in that area, please ask for Victor and tell him I sent you! Tom Bush has a big family of dealerships, and they are family owned. The Tom Bush Mazda on Atlantic Blvd is closer to me. So I've been going there for most of my service needs. They have a nice waiting area, complete with numerous types of beverages, hot or cold; along with many snack choices. The employees are helpful and friendly. You are kept up to date on the status of your service via text if you choose. It is very convenient. I would give 5 stars, but one visit in the last year left me a bit miffed. I asked before I arrived if there was internet access. I planned on waiting for my vehicle and wanted to bring my laptop and get some work done. I work from home so I didn't want to miss a beat. I was excited when I was shown to an actual empty office with a desk and a door, so I could work in peace. Sadly, the piped in music was so loud, I could hardly think. I asked if it could be turned down, but that wasn't possible. Then the internet service was intermittent at best. I inquired and was told it was that way sometime. Hmmm. So I really didn't get any work done, which was disappointing. While visiting Tom Bush recently, one of the sales associates, John C, called me. He was aware I was in the building and wondered if I wanted to look at the new models. I did not at that time, but I told him my son would soon be in the market for some new wheels and I'd have my son give him a call. A couple of months later, my son did contact John. This being my sons first vehicle, buying a vehicle was a whole new experience! John provided great customer service and even brought vehicles to our house for my son to test drive. The process was fairly simple and my son never felt pressured. So if you live closer to the Atlantic Blvd location, call and ask for John C and tell him I sent you! Purchasing a new or new to you vehicle can be a stressful process. Not at Tom Bush! If you're in the market for a new ride, you should go! read more

Tom Bush Mazda - Complimentary coffee (even the fancy stuff!), sodas, water, snacks, fruit, etc! - Auto Parts & Supplies Near Me - Jacksonville, Florida

I bought several cars here since I was a teenager. I brought all my cars for service here for over 10 years and I always requested the same mechanic and they've usually accommodated me. Last time however they did not and gave it to the one person I did not want them not to because last time that tech had my car he tried to sell me parts I didn't need. They then changed my info so I didn't get the text letting me know who had my car or when it was finished. The tech inspection video was horrible you couldn't even see the gage when he was measuring the tire tread. Needless to say I was upset and it reflected in my survey. They then blamed the service writer for the survey I wrote it was 100% not her fault she's the nicest lady back there. And the next time I tried to schedule service their shop manager Arsen said I was not allowed back even though my car is under warranty because "we lost a lot of money because of that survey" so don't believe all their reviews some are fake so people don't get shadow banned from the dealership. needless to say ill be changing my own oil now and the next car I get will not be from Tom bush nor will it be a Mazda. read more

It was an excellent experience at TomBush located at Atlantic Blvd. My wife and I were shopping around for two weeks and finally we found a deal we felt comfortable with. Rose Parnell was very knowledgeable, nice, and she did all possible to help us in the process. She was respectful about our offers, patient and had the best intentions of helping us walk out of the door with what we were looking for, and not what they wanted to sell. Daniel the manager, and Joe at Finance, they did a great job making sure to go through the process in a very smooth manner. If you are buying a car, don't go anywhere else, save time and money, go with these guys. Keep going with the great customer service!! read more

Just like any right-thinking parent would fairly admonish their teenagers to stay away from the wrong crowd, so does this place deserve a 'Black Box' Warning Label. So I brought in my Mazda for some fairly extensive repairs. I had a fairly good experience with their Orange Park location, thinking the common ownership would translate also into a good experience, right? Wrong!! Even though this location is supposedly better equipped to handle more major repairs, the way they treated me was simply awful at every turn. I had a few basic questions from the outset and they were less than forthcoming. I had already dropped the car off and I figured I would connect with the service manager in a few days, some German guy, who was nasty and threatening. I don't know why I kept the car there, except that it would have been difficult to make it back to that part of town to re-position and that parts already had been ordered. Communications during the repairs and the delivery timeframe went unanswered for days and getting to get anyone with information to call me back was like pulling teeth. It took all the resolve of bill collector get someone to come to the phone. They blew past the promised date for delivery, saying they needed it to pass "quality checks." When the car was delivered the steering was way out of alignment. I brought this to their attention and this company was non-supportable. I wouldn't trust them with my time or future business; they get a big, fat Zero in my book. read more

This has to be the worse service I have ever received at a dealership. I brought my Mazda in for a bad PCM. Then was told my Instrument cluster needed to be changed. Totaling in all about $1800. 4 days later all my warning lights come on. Power steering doesn't work, A/C isn't working, tide pressure sensor on, Transmission light is activated. I bring it back to the very rude and unprofessional Torben ("service" manager) he tells me it is because my ABS isnt. Working. Sandy (lady st the reception desk) even told me the ABS would not cause any problems other than my brakes not to perform the antilock they were designed to do and it says the same in my report they printed out for me. They still rise to answer my messages or even give a legitimate response to the BBB complaint I filed (other than the ABS light response). Do not use Tom Bush for your servicing needs. read more

Tom Bush Mazda - Description of ABS - Auto Parts & Supplies Near Me - Jacksonville, Florida

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Bought new car in 2018 took it in to the dealership for oil change and to ck the AC as it's not cooling. They come back with a leak in the ac that will at the start cost over 1k. 4 year old car with 8k miles, ac leak costing over 1k, not covered by warranty or just plain old customer service you know standing behind your product stuff like that. They said they called the corporate office "to go to bat for me" with no results. Go to bat for the guy who's paying, doing me a favor I guess, nice of them after paying 30k for a car just 4 years ago. If you want customer loyalty I think you need to be loyal to the customer first guys. Good luck, you guys got me once not again. Buyer beware. Maybe BBB complaint next. Guess I'll show them the service bulletin from Mazda. Why Is it that they couldn't find this themselves yesterday, probably because Mazda doesn't reimburse them quite as much as the customer would pay them. If a good attorney was to take a look at all the repair work done at this location for the last few years what would they find? More of this I wonder? After response update: Appreciate the response but that's who I've already been dealing with. Who has told me he's contacted Mazda Corporation and they will not cover the repair according to him. It's incredible to me that here is a service bulletin that states that there is a design/engineering flaw yet somehow that is the customers responsibility to pay on a car with just over 8000 miles regardless of what the warranty status is. Unhappy with the estimate?!? Yeah I'm unhappy because there should be no estimate at all. Should be, sorry Mr customer this is something clearly beyond your control, clearly would've presented itself earlier had this vehicle been driven more, we'll take care of it. We're disabled we don't drive everyday, no consideration taken for that at all. Hope the readers take all this into account when they're thinking about shopping for a new car because this is how those customers get treated after the sale apparently. It's these moments of opportunity to do the right thing and you don't, that have long lives. This review right here may have well cost you more than this repair would've cost already. Let your conscience be your guide. read more

Tom Bush Mazda - Mazda service doc Relating to my car and my particular service issue - Auto Parts & Supplies Near Me - Jacksonville, Florida

Great service, greater sales people! Dealership is clean and everyone is friendly. If you need a car go see Benjie!

Let me begin with this was first time buying a car! Steve Garcia and his wife were fantastic sales people who were so kind and genuinely great people. They even stayed past their normal work time to help me get everything done. They also helped get me a GREAT value on my trade in. Brittany in Finance was so kind, walked me through everything, and answered all my questions. Overall, this was a fanatic first car buying experience and if you are in the market for a new/used car, GO CHECK THEM OUT! read more

Tom Bush Mazda - 2018 Mazda CX-5 Grand Touring - Auto Parts & Supplies Near Me - Jacksonville, Florida

It took most of the day to complete the sale due to some scheduling and paperwork issues, but Scotty was wonderful to work with. He answered all of my questions and was attentive even when we were waiting for things to move along. I was treated as if I mattered and as if they want me to be happy with my decision and purchase. That's really all anyone can ask for, but it seems to be difficult for dealerships to deliver that any more. I am quite happy with my deal and my vehicle. read more

I got my first Volkswagen yesterday, a Jetta GLI. It's a beautiful 6speed, that I didn't know how to drive but because the team at Tom Bush is so amazing they took me thru the steps and I drove it off the lot and made it home. Barry Macon is a super sweet man and very easy to talk to. Dan Fagan was amazing as well, he worked a miracle for me. I owe a lot to them for being so great to me. My husband has bought a few cars from here, my sister bought her Volkswagen from here and a few family friends have as well, but this was my first purchase with Tom Bush and I'm so thankful that I did. They helped fill a need for a better vehicle and payment. Thanks guys!! read more

Tom Bush Mazda - My 2013 Volkswagen Jetta GLI that I purchased from Tom Bush Family of Dealerships! - Auto Parts & Supplies Near Me - Jacksonville, Florida

Brett got to deliver 2 Miata Launch Editions on Saturday morning. Unfortunately the first to roll out the door was rear ended within a mile of the dealer. It was the second Miata LE delivered on the East Coast! Mazda has gone out of it's way to find a replacement (one of the very few LE's not sold) and should deliver it in early August. Yea Mazda. Ours was not so dramatic a delivery. Brett ran through the instruments, programmed the phone interface with our smart phones and we were off. Beautiful car, drives very intuitively and fits like a glove. The new owner - my girlfriend - seems quite happy. See you all at Cars & Coffee! read more

My 2010 VW died on me after having her only two years. It was a huge disappointment for a single mother of two. I contacted my bank letting them know what happened and they did their due diligence to make things right. I searched online for a new VW because once you go VW , you can't go back. I found a car that I knew I'd really love and once again contacted my bank to let them know. Thaddeus Bruce is a great salesman. He worked with Jada and Lisa (both bank lending reps) while I worked all day. They kept me in the loop and requested information as needed. they all made sure I got what I wanted and made this process very easy for me. I highly recommend Tom Bush Family of Dealers. If you go, don't forget to ask for Thaddeus. Thanks guys for your help. read more

I had my car towed to Tom Bush Mazda because it threw a serpentine belt. I asked them to quote me for repair of or replacement of the AC System also. They quoted me over 3000 for an AC System replacement and over 1500 just to replace the compressor & clutch assembly which is still more than a full system replacement should cost. Their communication was horrible and the end of the story is that they had my car for a full 9 days to get it back having been overcharged at $170 for just a serpentine belt replacement for which I had already provided the belt. This is after they tried telling me that I needed to replace my battery.. which was complete BS.. Its been 2 weeks now and I still have the same battery.. it only needed to be jump started.. its working fine. So yeah.. they are a bunch of liars who try to cheat people with unnecessary and over priced repairs... NEVER DO BUSINESS WITH THEM AT ALL. read more

My husband and I had a very pleasant experience buying a certified pre-owned car at Tom Bush VW. L.T. was low pressure and fun to spend time with. He found us the right car for our budget, and negotiating wasn't a long, drawn out process. We left with a low mileage newer model Jetta with a clean Carfax at a price that made my frugal husband happy. Jeremiah helped us drive the car home so we could exchange tags and give him the title, saving us a trip back to the dealer. I see a bright future for this young man with the Tom Bush group - an all-around nice guy. In sum, I highly recommend working with L.T. if you're in the market for a quality used car. read more

I have been here twice since moving to Jacksonville for tire rotation service. Each time, the service staff have been professional and thorough in what services/actions will be done. Both times, I have also had objects puncture a tire. The first rotation was a nail and the second was a piece of glass. I get Jacksonville is always in a state of some kind of construction, but stop aiming for my tires. Back to the dealership, the downside is that their prices are a few more dollars than most places. At the same time, they have a nice waiting area with free WiFi, coffee, some fruit, and other beverages. The professionalism and care that the dealership gives its customers greatly outweighs the pricing note. If you are in the need of Mazda or Volkswagen maintenance care, because the dealer sells both brands, then check them. It is worth it! read more

I am going to be very careful not to exaggerate any of this story because the truth is quite ridiculous. This all happened about 1 year ago and I didn't feel like writing about it when I was still mad. My last car was a Mazda. It was wonderful. It lasted well past 150k miles but it was time for something new. I decided that I'd like to check out the new Miata. Loved the new look and the price wasn't bad either. I headed to Tom bush for a test drive which I thought would be easy. I arrived and saw lots of miatas on the lot. I looked around and there were several manual transmissions which I was looking for. I headed into the showroom to look for a salesman. It was empty. Totally empty. Not one person. No sales people, management, no one. I thought that maybe something had happened so I waited about 10 minutes before leaving. I was pretty disappointed but not mad. I was totally ready to buy a car that day. Had a check in my pocket and everything. I went back the next Friday and the exact same thing happened, no shit. I didn't wait quite as long though. Now I may be a glutton for punishment but I really really wanted to check out that Miata. So...I went back again the next day. I walked into the showroom for the third time in 8 days and was again greeted by the sound of silence. I was almost in a state of shock. I walked all over the building. I sat at several desks and even went into a managers office and hung out for a minute. I went to the service area too...the place was totally empty. This was mid afternoon on the weekend. I've never seen or heard of a car dealership that tried so hard not to sell a car. I even called the dealership while I was standing on the showroom. No answer. Ultimately I was unable to speak with anyone in 3 trips to Tom bush. I didn't even see, let alone speak, to anyone employed by Tom bush. I drove down the street and bought a used Porsche the same day as my last trip to Tom bush. The Porsche sales staff was wonderful. They were quick, polite, and extremely helpful. They have also stayed in contact with me regarding any issues I've had since the sale. I spent an extra $10k but it was totally worth it. read more

Just bought a car from Tom Bush Mazda and I was so pleased with the service I received! Smitty was the guy who worked with me, he was so down to earth and helpful and had me in and out of here in a very timely manner. I would definitely buy from here again. read more

Our experience with these wonderful folks was very pleasant and fun! My husband and I have been looking for a while for a vehicle and were recently referred to Tom Bush Mazda by a good friend. After finding a vehicle on their website that we were interested in, we made an appointment and drove an hour and half to check it out, and most likely bring it home. We test drove three vehicles, and we were invited to test drive more if we wanted. There was absolutely NO PRESSURE whatsoever. Remarkable! Steve Garcia listened to us and never pushed any vehicle or product on us. We believe we were treated as this dealership's wonderful personnel would want to be treated. Not just friendly, but very courteous, considerate, and mindful of our time, interests, and concerns. All of our questions were answered respectfully, and we were never made to feel we were an imposition. We have never had a positive car buying experience...until now. What a joy! At the end of the day, we felt we made new friends of our sales associate, Steve Garcia, his wife Lisa, and our finance manager, Courtney Hayes, who was amazingly efficient, making all the paperwork seamlessly smooth. We have never been treated so well at a dealership. Everyone we met treated us with the utmost respect, even those not a part of our buying process. It was a pleasure to meet these folks. By the way, we weren't purchasing a new vehicle, nor the priciest or fanciest on the lot. We highly recommend visiting Steve Garcia at Tom Bush Mazda for your next vehicle purchase. If you don't see what you're looking for on their lot or website, call Steve and tell him what you want and let him do the work for you. Yes, they do that, too! read more

Lance helped us with purchasing our car and he was very nice and helpful and professional. It was a smooth transaction and we are very happy with our purchase. I put 4 stars only because we were told it would all be done and finished in a more speedy manner and it took far longer then we anticipated. There seemed to be a bit of a lack of organization, but other then that we were very happy! Thank you Lance!! read more

5 stars all the way! My sales guy, Smitty, was fantastic. No pressure, attentive, knowledgeable, patient, and fun to work with. Bought the most beautiful red Miata convertible. Could not have had a better experience! read more

Dealt with Jay, very good salesman. He was polite and professional....sure his offer started on the high side but it's their job as salesmen right? After some negotiating , Jay and I arrived at a fair price and my dad is so far a happy customer. read more

Tom Bush Mazda - Auto Parts & Supplies Near Me - Jacksonville, Florida

Made an appointment for a wheel alignment on my 2012 MX-5. Over an hour after I arrived I received an estimate. Two hours fifteen minutes later and I'm STILL waiting. I'm actually paying for this. Not good. read more

The free shuttle service is TERRIBLE. I waited over an hour and a half to be picked up from the dealership to be brought home. A part had to be ordered, so the car stayed with them overnight. I get a call the next morning, around 11, saying the car was ready. So I asked for the shuttle to pick me up to bring me to the dealership. The receptionist told me she'd have the driver pick me up. I waited THREE HOURS for the shuttle.... it never came. So I called to see what happened and received "oh my gosh, she never came to get you?!" I ended up having to cancel my pick up because my window of availability had drastically closed. The shuttle service needs to be re-evaluated. Immediately. The driver is very nice, but the system is flawed. Save yourself some frustration and make your own arrangements. read more

Bought a new Mazda. Was in and out in less than 3 hours. Test drive, financing, demo of all the features. Great Experience. Kenny Loh was the salesman. Great to work with. 2nd car I have bought from him. He is great to work with. They sold me the car for an honest market value price and paid me an honest market price for my trade in. No back and forth. Love my new car. read more

We had a great experience with Brett! We went in to look at the Mazda 6 and before we knew it we were driving one home. We had our two year old daughter with us and Brett made sure she was taken care of the whole time, fruit snacks, juice and all! Couldn't have asked for a better experience, thanks to Brett and the whole team at Tom Bush Mazda!! read more

Tom Bush Mazda - Auto Parts & Supplies Near Me - Jacksonville, Florida

Great purchase for my Momma! My mom had been on the look out for the perfect car for her needs. Mike Groland helped her out, and suggested a VW Passat that impressed her immediately. She drove it for a day, and loved it. Mike was extremely polite and mom loved his sense of humor. She isn't very savvy with new technology, and Mike G was very patient with giving her little tutorials on how to work the Nav, and other items. Thanks ALot Guys!! ReD read more

Worst experience I've ever had, not professional at all. I had a few problems, for starters with them sending me home with the wrong car which they never noticed until when I was signing it up for my insurance & the vin numbers didn't match. I got the right car handled after reaching out for over a week. Now this is where I think it has gone too far with the unprofessionalism, I never received anything in the mail regarding my payment. I was told I would receive something in the mail. I even called the financing company them self and they said they never received a thing with my name or social at all. So I reached out to the finance lady multiple phone calls and email after email either receiving no response or sometimes "on vacation I'll be back on this date" still never received anything when she returned. There was always some excuse or problem with this place from the beginning. Every time I called the main line asking for someone else I got transferred to her line until finally after calling again I made it very clear I needed anyone but her & turns out she no longer works there & finally they got me with the sales manager who was able to update me regarding my lease since it has been over TWO MONTHS from the original signing date. They sent someone to me to resign but unfortunately the contract wasn't the same as the one I had before like I asked multiple times to make sure it would be, they tried hiking up the price by 2 grand, I was so tired of waiting that I took it upon myself and drove up there to resign the correct lease. Once I got there things I was told over the phone were different when I showed up. After this happening I will no longer be coming to this company. I was so in love with my Mazda & would recommend this dealership to anyone but after this, I will literally make sure anyone who asks me about my car to NEVER go here. Now my lease date is two months later & I turn the car in two months later even though I already have 2000 miles on the car they wouldn't update that on the lease so now they have me worried about my mileage and making sure I don't go over because they're making me keep it 2 months longer. BECAUSE OF THEIR MESS UP. I'm the one to suffer. The amount of stress they caused me is ridiculous. They need to get their stuff together for the sake of business owners, they probably have no clue how terrible the stuff going on beneath them. If I could rate this a 0 star I would. UPDATE JUST when I thought things were all figured out I get another message from Jimmy forgetting paperwork, I keep calling to talk to anyone else because at this point I'm very uncomfortable talking to Jimmy who can't seem to get anything right just like the other finance lady. read more

Bad experience with a nice salesman named Chris. Made an offer on an M3. We were only a little apart on an agreeable price so I left. Decided to return after doing some research and came back to offer what the dealer said they would accept. Both Chris and I agreed that the manager, Chris and I were talking about a specific car in which I agreed to their price. Uh oh! Price went up significantly. $1500!!! My wife bought an M6 two years ago but not from Bush. Had to go to the south side to get a reasonable price. She was treated disrespectfully by more than one salesman. This was not my experience but this is still a lousy business practice. Stay away from Tom Bush dealerships!!! read more

This was an efficient friendly environment in which to wait while my car's oil got changed. They welcomed me to Jacksonville in such a genuine way. I'll be back! read more

Purchased our 2016 Infiniti QX50 on 3/20/2018 with Lance Tinsill. Lance worked very hard to get us where we needed to be, and he is a super nice person. Thank you and we will keep your card handy for our friends. read more